ArcSight Analytics Customer Service and Technical Support

SenrSyseng67
Senior Systems Engineer at a tech services company with 501-1,000 employees
On occasion, we have contacted customer support. We have bought a support contract just in case there is any failure or other issues that could happen on the system. Sometimes we need their support directly to efficiently solve an issue. Their support is very helpful, and they can help you and provide you good solutions. View full review »
Syed Ubaid Ali Jafri
Head of Cyber Security at KPMG Pakistan
Customer service has not been up to the mark. They take longer than they should to resolve issues. View full review »
Bechara Abou Rahal
Software Engineer at BMB
Technical support for this solution is good. Compared to other vendors, it is very good. View full review »
Find out what your peers are saying about Micro Focus, Microsoft, Securonix Solutions and others in User Behavior Analytics - UEBA. Updated: September 2019.
366,486 professionals have used our research since 2012.
Security7eac
Founder at a tech services company with 1-10 employees
Technical support is average. View full review »
Nono Bonnet
Analyst at Orange
The local support for this solution needs improvement. View full review »
Senio9887
Senior Information Security Analyst at a tech services company with 501-1,000 employees
Technical support for this solution has been very helpful. View full review »
SocEnginfab7
SOC Engineer at a transportation company with 1,001-5,000 employees
Technical support is average. View full review »
Find out what your peers are saying about Micro Focus, Microsoft, Securonix Solutions and others in User Behavior Analytics - UEBA. Updated: September 2019.
366,486 professionals have used our research since 2012.
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