ArcSight Logger Room for Improvement

Chief Information Security Officer at Wafa assurance

The console in older versions is not user-friendly.

At one point, we experienced an RMA. However, they sent an expert to do an SDN check. Someone came to the company to verify the hardware and try to access the log just to verify what the root cause of the incident was. The hardware was replaced without incident for us.

The solution could benefit from adding in machine learning.

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AR
Technical Consultant at a tech services company with 11-50 employees

I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this.

A lot of people that compare this solution with QRadar or McAfee say that the other products in the market are more easier to use than ArcSight. After customers do the training to see how they can use it, they change their minds a little bit, but it still seems that Micro Focus should take some time to reduce the complexity in using Arcsight.

ArcSight should give each customer more visibility or a more useful presentation on the web product. There are a lot of customers that want to use the product in the web, especially to use the dashboard, but the dashboard is not so beautiful.

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KL
Team Lead at a tech services company with 51-200 employees

A concern is that after their merger with Micro Focus I have some doubts. I don't see much development of the road map on ArcSight itself. The reason why I'm saying this is because we had a situation here in Sri Lanka which concerned us, where Arcsight suddenly decided to discontinue IBM as installation platform for the connectors. So in case of the road map and the technical improvements, I see the direction has changed somehow and now the customers and the distributors who are trying to implement it don't have as much visibility about the direction.

Arcsight should focus on inbuilt features like SOAR and UBEA features.

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Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,307 professionals have used our research since 2012.
SV
Founder & CEO at a security firm with 10,001+ employees

ArcSight Logger is an outdated product. It hasn't been changed in the last ten years. I think that it's a product that will disappear and there are better platforms that you can use.

You have limited reporting capabilities and I wouldn't choose ArcSight Logger for this purpose. I would prefer to go with Elastic or Splunk.

You can do reporting but it's not up to date in terms of interactive reports that are presented well.

I was looking for a SIEM solution. ArcSight has ArcSight VSM, which is a pretty good product, but what I see on the market now is that is it being caught up by newer, more intuitive applications like Splunk. I wanted to have some deep technical insight in comparison of the two platforms.

If you have a product that hasn't evolved in 10 to 12 years then you have to start looking at other products. Many solutions were implemented and were useful at the time, but are outdated now.

In terms of features such as anomaly detection, or machine learning, or building apps on top of it, it's either not there or it's very limited.

With technical support, in the past when it was ArcSight, it was very good. However, when it moved to HP, then Micro Focus, the quality deteriorated. You could see that the knowledge was disappearing in the company.

They would benefit from having real clustering with some kind of high availability setup, but it's not clustering as it is in Elastic, where you put in a node and cluster and it all works together. It needs improvement and it should be much better. Also, the user interface is outdated, the search could be faster, and the integration with big data solutions isn't great for input and output.

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HF
CISO at a financial services firm with 1,001-5,000 employees

They should enhance and improve everything related to the graphical user interface. It needs to be more fluid and easy to use. Many think that ArcSight is complex and difficult. This is not something that my team feels but that's because we have acquired experience and expertise over time.

The solution should make it possible to integrate network analysis features.

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SOC Analyst at a tech services company with 11-50 employees

I would like to see better scheduling in the next release of this solution.

It would improve the solution if some of the features available in the console were implemented within the search. More things can be done in the console, while the logger is restricted to just a few of them.

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Security Engineer at a tech services company with 1,001-5,000 employees

The solution could be improved in maintenance settings.

Some of the additional features I would like to see in the next release is an automated dashboard of the logs that has information that is more detailed. 

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PN
Senior Information Security Analyst – GRC at a transportation company with 1,001-5,000 employees

The support structure is not very good.

They are not 100% up to date with the current technology.

ArcSight does not provide the advanced details that we require.

AI and analytics are one of the major things that are needed for better analysis.

The integration with other systems could be improved.

The interface could be improved with a better GUI.

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MS
Senior Security Analyst at a government with 201-500 employees

We have had problems with archiving.

The license for ArcSight Logger has given us problems.

I would like to see better integration with ArcSight ESM.

It would be helpful if this solution had some of the features from the ArcSight Command Center.

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MA
User at a government with 201-500 employees

In the next release, I want to see more intelligence. 

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Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,307 professionals have used our research since 2012.