ArcSight Reviews

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Karlo Luiten Crisc Cissp
Consultant
Security Consultant at a tech services company with 5,001-10,000 employees
Nov 26 2017

What is most valuable?

* Large scale installations work well. * The new user interface is nice. * The real-time analysis adds value. * The default packages on the new HPE Marketplace are useful… more»

How has it helped my organization?

* User behavior and problems on the network are visible, which we can then solve. * We can align policies with how people actually behave. * MSSP options are very good.

What needs improvement?

HPE ArcSight has a quite steep learning curve. If you get to know the product well, it is the most powerful product that I have worked with. It would be nice if new users… more»

What's my experience with pricing, setup cost, and licensing?

Do not scale out (horizontally) too quickly. A good box can handle a lot of EPS. You will not need to buy more licenses if you use one box in a good way. Also, aggregation… more»

If you previously used a different solution, which one did you use and why did you switch?

I have also used LogRhythm, which in my opinion has less features than ArcSight. 80% of use cases work well on both, for the most interesting 20%, I would use ArcSight.

What other advice do I have?

Get a training course and start working with it quickly after getting your course. It is easy to forget all the options ArcSight has.

Which other solutions did I evaluate?

We also looked at Splunk and LogRhythm for every installation. All three have their own benefits. For large scale installations with multiple users and (sub) companies… more»
Jordan French
Consultant
Business Development Manager- Threat Management Services at a tech services company with 5,001-10,000 employees
Apr 25 2018

What is most valuable?

* Smart Connectors and Flex Wizard * Multi-tenant access * Customization for dashboards and reporting * Improvements made to the ADP platform

How has it helped my organization?

Without it, we would not have a managed SIEM offering to speak of. We spent over a year evaluating leading competitors and ArcSight was the clear winner. It opened up a… more»

What needs improvement?

The marketplace is a bit of a joke; steps should be taken to improve participation. Micro Focus desperately needs to improve their core offering rather than adding more… more»

What's my experience with pricing, setup cost, and licensing?

Customers without a ton of resources to dedicate to deployment may be better served by a managed ArcSight service. A lot of the complex setup and administration duties are… more»

If you previously used a different solution, which one did you use and why did you switch?

We have not use a previous solution past its initial evaluation period.

What other advice do I have?

It has its quirks, but ultimately, it delivers capabilities that no other SIEM could provide.

Which other solutions did I evaluate?

We evaluated Splunk, QRadar, and LogRhythm.
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Luthfiana Hudaya
Real User
User at NOOSC Global
Jun 19 2019

What is most valuable?

I really like the dashboard.

How has it helped my organization?

For the typical malware or intrusion, this solution assists us by identifying the symptoms based on network traffic from the application servers. We are then able to prevent others from accessing critical information.

What needs improvement?

One of the problems for the security center is that there are many logs that need to be retrieved from a variety of network devices. The weakness in this system comes about because, with so many different logs, it is possible that the… more»

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is not very high, although hiring a qualified analyst to work with the product is expensive.

What other advice do I have?

In summary, this solution requires a dedicated person that has specific competency in this product. It is not a plug and play product that allows you to simply focus on the analytics. It is not easy for an amateur. The suitability of this… more»
Ssaurabh Kesari
Consultant
Ex Senior Security Analyst and Onsite consultant at a tech services company with 1,001-5,000 employees
Mar 11 2018

What is most valuable?

Once the rules are defined, it is capable of detecting minute changes in the systems, which are effectively based on the entries in the log.

How has it helped my organization?

It is a vital tool for live monitoring and helps us to understand the traffic alerts of any major issue on the network, thereby reducing hacking attempts. Before our staff had to review raw logs… more»

What needs improvement?

In certain cases, this product does have false positives, which the company should work on. They should also try to include business logic vulnerabilities in the SIEM tool. The analytics feature is… more»

What's my experience with pricing, setup cost, and licensing?

It is best to be an institutional buyer and directly contact the sales team, as they can provide over-the-top discounts for bulk orders.

If you previously used a different solution, which one did you use and why did you switch?

Since I have been in the organisation, we have used Micro Focus ArcSight for 80% of the clients. We have also used Splunk for certain clients based on their requirements.

Which other solutions did I evaluate?

We have used Micro Focus ArcSight from the beginning.
Real User
Senior Officer IT at a financial services firm with 201-500 employees
Jun 18 2019

What is most valuable?

I think that the overall experience with this solution is good, but in particular, I think that the dashboards are quite interactive.

What needs improvement?

For somebody who is new and just starting with this product, they find it really tough. The software is quite big. It would be nice if the interface were more user-friendly, with, for example, a minimal number of tabs to navigate. A walkthrough that shows everything a normal user might do would be… more»

If you previously used a different solution, which one did you use and why did you switch?

This is the first solution that we have used for monitoring.

What other advice do I have?

This is a really good solution and I would recommend it. If you know how to work it, and how to configure it properly, then it can give you lots and lots of information. On the other hand, it provides so much detail that people can miss things. If the interface and reports were minimized and… more»
Teguh Budyantara
Real User
IT Manager at Royal Cemerlang
Mar 19 2019

How has it helped my organization?

When WannaCry attacks I can minimize the damage. My company had no protection at the time. We get alerts in ArcSight and then whenever a user got a copy of WannaCry and the WannaCry malware wants to connect to the mother ship, it alerts me… more»

What needs improvement?

In other products, I have found that they use some kind of GUI that is drag and drop. While in ArcSight they still use scripting. They should keep scripting because some people prefer scripting but they should have the option for those who… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is great compared to others.

What other advice do I have?

I would rate it an eight out of ten. Not a ten because of the drag and drop feature I'd like for them to include and because I think they should include more enterprise security use cases.

Which other solutions did I evaluate?

At the time that we were looking into options, we did a PoC for Splunk. We found that ArcSight is more user-friendly than Splunk because Splunk uses more scripting in the configuration and initial setup.
Real User
Analyst at a financial services firm with 10,001+ employees
Feb 14 2019

What do you think of ArcSight?

What is our primary use case?

We use this solution for clients that want database consulting. They have a lot of general user's data in that demise so they want to have a robust SIEM solution that they trust. They have real-time alerts and monitoring for their data server.

How has it helped my organization?

We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR. 

What needs improvement?

They should make a user manual for the technical people. I would like for them to integrate mobile devices. Integration or any kind of functionality which will act as a substitute for IBM so that we can really track our mobile devices as well as look at SIEM.

What do I think about the stability of the solution?

I would…
Filip Simeonov
Real User
Information Security and Business Data Protection Specialist at a comms service provider with 1,001-5,000 employees
Feb 13 2019

What is most valuable?

The webpage algorithm is the most valuable feature because it was the fastest feature for searching the logs, events, and correlation.

How has it helped my organization?

It has improved our organization because we had many investigations that it helped us with.

What needs improvement?

The security area has room for improvement.

What other advice do I have?

I would rate this solution a seven out of ten. To make it a ten they should develop a design for the security operations. It's a SIEM solution and I can see that it has some segregation of the consoles and duties for the different parties when we want to monitor different components like the… more»
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Find out what your peers are saying about Micro Focus, Splunk, IBM and others in Security Information and Event Management (SIEM). Updated: September 2019.
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ArcSight Questions

What is ArcSight?

ArcSight is Micro Focus' leading Security Information and Event Management (SIEM) solution. ArcSight helps businesses protect their data through compliance solutions and security analytics.

There are a number of different products and solutions in the ArcSight family so you are able to pick and choose those that are best suited to your business requirements.

With ArcSight, IT can:

  • Monitor IT infrastructure.
  • Manage insider security with secure identity and access control.
  • Automate compliance.
  • Monitor applications.
  • Manage security risks.
  • Identify APTs.
Also known as
Micro Focus ArcSight, HPE ArcSight
ArcSight customers

Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.

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