ArcSight Enterprise Security Manager (ESM) Stability

Ramnesh  Dubey - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees

I would rate the stability an eight out of ten. 

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Irfan Ali - PeerSpot reviewer
Lead Principal Architect at Injazat Data Systems

It is a stable product. There is nothing absolute in IT. So, it is relatively stable. 

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BenNnatuanya - PeerSpot reviewer
Manager, Security Operations Centre at Deloitte

The solution is stable.

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Buyer's Guide
ArcSight Enterprise Security Manager (ESM)
April 2024
Learn what your peers think about ArcSight Enterprise Security Manager (ESM). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.
DB
Security Operations Director at Axon Technologies

This solution is rock solid. The stability is untouchable. If you've scaled the solution correctly, the performance is brilliant. I rate the stability as a ten out of ten. 

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AbhishekMishra - PeerSpot reviewer
Technical Lead Project Individual Contributor at DXC

The solution is stable because we have been using this product for quite a number of clients. They use ArcSight as a primary tool for SIEM. We have been using it in the cyber security space for quite a long time. It is stable, but people are needed to manage this tool.

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it_user858882 - PeerSpot reviewer
Business Development Manager- Threat Management Services at Insight Enterprises, Inc.

We had one issue and customer service was very slow to resolve it.

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Anand-Dutta - PeerSpot reviewer
Head Global Alliances Director at Tech Mahindra Limited

ArcSight Enterprise Security Manager (ESM) has great stability.

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PM
Sr. Group Manager at a tech vendor with 10,001+ employees

ArcSight is more stable than other solutions I've used if you take care of the maintenance. I've seldom had significant issues. 

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ON
Chief Information Officer at Bassein Catholic Co-Op Bank

It is pretty stable.

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Riccardo Rosso - PeerSpot reviewer
Consultant at Libero

ArcSight ESM is stable, except when you're doing very complex correlations, but that's a problem common to all products in this area.

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it_user140673 - PeerSpot reviewer
Senior Manager of System Security with 501-1,000 employees
Absolutely, the new CORR engine is a vast improvement but was pushed out to customers too quickly. Several key components of our analysis workflow broke due to the new event processing scheme. View full review »
Seshi Dumpa - PeerSpot reviewer
IT Security Manager at a tech services company with 10,001+ employees

We haven't experienced any stability challenges. It works if we get enough hardware and software provisions for the vendor recommendation.

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Md. Shahriar Hussain - PeerSpot reviewer
Cybersecurity and Compliance Lead Engineer at Banglalink

ArcSight has become more stable with the latest patches that have come out, but we also have had many difficulties applying the patches

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Ashraf Abbas - PeerSpot reviewer
Information and Cyber Security Analyst at a financial services firm with 10,001+ employees

It is stable, but its stability can be better. I would rate it a four out of five in terms of stability.

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RS
Consultant at a financial services firm with 10,001+ employees

Stability could be better. I would rate it six out of ten. I've seen a lot of crashes for the connector or server.

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Rikin Rathod - PeerSpot reviewer
Senior Officer IT at Tech Data Limited

The software itself seems to be stable, as we have not actually experienced any bugs. The connection depends on the network side, but overall it seems to be working fine.

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Wessam Altoumi - PeerSpot reviewer
Chief Commercial Officer at Yamamah Information Technology & Communication Systems LLC

ArcSight ESM is stable.

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MY
Soc Cybersecurity Analyst at VaporVM

During the pandemic, there were challenges related to stability, particularly with the discrepancy in events being pulled in. The issue was attributed to connectors, and there were problems with certificates that needed updating. As a result, events were regularly stopped by these connectors. I rate the tool's stability a seven out of ten. 

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it_user410400 - PeerSpot reviewer
Senior Cyber Security Analyst at a tech services company with 10,001+ employees

We've not had any issues with the stability.

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it_user409212 - PeerSpot reviewer
Cyber Security HP Arcsight Dev Ops Lead Developer with 10,001+ employees

We did have issues at the start, but this comes down to having good HP ArcSight architects to start with, which we didn't when the project started.

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RS
Mdr of Presales & Customer Success Head at a financial services firm with 1-10 employees

The tool is stable. 

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Subhadip Pakrashi - PeerSpot reviewer
CEO at Kapstone Technological Services LLP

ArcSight Enterprise Security Manager (ESM) is a stable solution. However, it depends on how well it's deployed in the customer's location. 

Because SIEM doesn't have much to do with blocking the traffic, even if it doesn't get deployed well, it doesn't matter to the customer because the work is going on, and the traffic is flowing in. 

It's just that the correlation will never happen. The security post of the company goes for all; that's the only problem. Apart from that, there would be no problem with the operations website. 

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NB
Senior IT security Administrator and solution at scada.ci

The stability of ArcSight Enterprise Security Manager is good.

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it_user257376 - PeerSpot reviewer
Lead Splunk Architect at a financial services firm with 10,001+ employees

We have had some issues on the SmartConnector layer, since not all parsers provide perfect results (especially in the case of proxy data). Also, there have been some issues on the HA modules, since HA works sort of like a local r-sync (no remote HA).

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HungTran2 - PeerSpot reviewer
Technical at HPT Vietnam

ArcSight ESM is stable.

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it_user700140 - PeerSpot reviewer
Ex Senior Security Analyst and Onsite consultant at Paladion Networks

The product that we used in our office under different environments is highly stable. We have used certain specific versions unless required specifically by the client.

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it_user417483 - PeerSpot reviewer
Senior IT Security Consultant, Cybersecurity Technology Services at a consultancy with 1,001-5,000 employees

We have had no issues with the stability.

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Alexander Zhekov - PeerSpot reviewer
Business Development Manager at Escom Bulgaria EOOD

This solution is stable.

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SS
Principal Enterprise Architect (Technology, Cloud & Security) at a retailer with 10,001+ employees

It is very stable.

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it_user406062 - PeerSpot reviewer
Sr. Director, Corporate Information Security at a comms service provider with 1,001-5,000 employees

We had some initial issues withs stability, but we worked through it. I think our architecture and design were initially flawed, so that was more of our problem and not HP's.

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it_user400656 - PeerSpot reviewer
Security Practice Director at Rolta AdvizeX

It is incredibly stable and road-tested, reasons why it's a market leader.

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it_user147210 - PeerSpot reviewer
Sr Security Engineer at a tech services company with 51-200 employees
None. ArcSight is very stable. Period. View full review »
TB
IT Manager at Royal Cemerlang

It's quite stable. 

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it_user571005 - PeerSpot reviewer
System Support Engineer at a tech services company with 501-1,000 employees

The hardware requirements are very high and the solution has poor stability when they are not met.

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it_user401874 - PeerSpot reviewer
Information Security Specialist at a tech services company with 501-1,000 employees

Initial deployment of ArcSight is pretty challenging. It takes at least 3-4 months to install, integrate, define content and fine tune before starting the security operation.

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VN
Senior Manager at PT Permata Anugerah Abadi

It is a stable product.

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JA
Forensic Consultant at A Cyber 1 Company

The solution is stable. I rate it an eight out of ten.

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it_user142611 - PeerSpot reviewer
Information Security Professional at a financial services firm with 1,001-5,000 employees
Yes, Read/Write functions to DB is the main concern and this slows down the events processing. View full review »
it_user597606 - PeerSpot reviewer
Associate Manager at a tech services company with 10,001+ employees

I have not encountered any stability issues with HPE ESM. It was stable all the time.

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it_user409203 - PeerSpot reviewer
Security Business Analyst at a tech services company with 10,001+ employees

There have been no stability issues.

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VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees

Yes, Logger, ESM and Connector ecosystem if not set up properly, lead to stability issues both in point operations as well as integrations.

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BS
Head - Professional Services at a computer software company with 51-200 employees

The stability of the solution is very good. It's pretty perfect, actually. We don't have crashes. It doesn't freeze. There aren't bugs or glitches. It's completely reliable.

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HM
Senior Security Consultant, CISSP, HPE ArcSight Specialist at a retailer with 5,001-10,000 employees

Overall, the product stability is very good. But without continuous tuning of the developed content and improper usage of the product, you can encounter performance issues with ESM/Express, and sometimes hangs, which requires a services restart.

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it_user418164 - PeerSpot reviewer
Senior Security Consultant & Solution Architect at a financial services firm with 10,001+ employees

We've had no issues with instability. It's been stable for us.

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it_user399357 - PeerSpot reviewer
Security Response Engineer at a media company with 10,001+ employees

Whether we've had issues with stability is a hard thing to say because we're on the cutting edge of virtualization. When we were on older hardware with physical servers, it was relatively stable. But we ran into issues with support, and we decided to virtualize a lot of the it -- everything from the loggers to the ESM. We see a lot of performance gains, but our biggest hangup is support. The tool itself is great, but when we run into a hiccup, it seems they don't have the expertise on the support side to get us quickly back to where we need to be.

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SW
Senior Manager at a tech services company with 51-200 employees

ArcSight ESM has average capabilities. It's not seen as being particularly robust or usable for advanced threats.

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JM
Security Sales Engineer

My impressions are that it is stable.

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it_user587595 - PeerSpot reviewer
Dynamics Nav Expert at a tech services company with 51-200 employees

There were some stability issues in the partner versions. The client versions were stable.

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it_user180471 - PeerSpot reviewer
Security Expert at a tech services company with 501-1,000 employees

We had stability issues only in a virtual environment, which is not recommended by the vendor for a high-load setup. The main virtual server would crash every now and then. But once we had migrated the setup to a dedicated physical server, we had no major stability issues.

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it_user401781 - PeerSpot reviewer
IT Security Assistant Manager at a insurance company with 5,001-10,000 employees

We've had no issues with stability.

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it_user402840 - PeerSpot reviewer
Senior Manager Fraud Services at a financial services firm with 1,001-5,000 employees

It's consistently stable. I've not heard any complaints about instability.

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FS
Senior Manager - Cyber Security at a comms service provider with 1,001-5,000 employees

It is a stable product. We've had no issues with instability.

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SS
Security Engineer at a tech services company with 1,001-5,000 employees

It is stable.

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AB
Associate Vice President at a consumer goods company with 201-500 employees

The solution is more or less stable. It's okay. However, from time to time, we do actually have some problems with it. It's not perfect. 

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TG
Chief Executive Officer at a tech services company with 11-50 employees

ArcSight ESM is stable. 

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VN
Senior Manager at PT Permata Anugerah Abadi

The stability can be improved. The competitors are more stable.

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AN
Analyst at a financial services firm with 10,001+ employees

I would rate the stability as a four out of five. 

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it_user661260 - PeerSpot reviewer
Security Consultant at a tech services company with 5,001-10,000 employees

I would prefer to roll out HPE ArcSight ESM on physical hardware. Without proper tuning, running ESM on VMware does not work well. Loggers and connectors work fine on virtual components.

10,000 events per second, including correlation, on pretty normal hardware work well.

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it_user124926 - PeerSpot reviewer
Security Expert at a tech services company

In version 5, I used to experience some issues as it was using Oracle DB. Although, I do not have any problems in version 6+.

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it_user286302 - PeerSpot reviewer
Network Security Administrator at a government with 1,001-5,000 employees

I've had stability issues, particularly with SmartConnectors. They sometimes crash. Worse still, they often report that they're working fine but completely stop listening for events.

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it_user417585 - PeerSpot reviewer
Information Security Architect at a tech services company with 51-200 employees

If you encounter serious performance problems, you didn't size correctly prior to deployment.

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it_user126642 - PeerSpot reviewer
IT Security Consultant at a tech services company with 51-200 employees
LL
Network Security Engineer, Security Monitoring Center at a tech services company

It can be overloaded when rules and data monitoring are not optimized and the system receives too many events.

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GS
Product Specialist Security Solutions at a tech services company with 201-500 employees

In general, it is a very stable product. We did multiple implementations, and we never had any major issues.

As with any other solution that handles a large number of logs/data, regular fine-tuning is required. This fine-tuning makes sure that the system is doing what is supposed to do, with the capacity load that it was designed/sized to do

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it_user406278 - PeerSpot reviewer
EVP & Global Head - Services at a tech company with 1,001-5,000 employees

It's a pretty stable solution. We've had no issues with instability.

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GK
Chief Technological Officer at a tech consulting company with 51-200 employees

It is stable.

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it_user427377 - PeerSpot reviewer
Senior ICT Security Officer at a financial services firm with 1,001-5,000 employees

We haven't had any issues with instability.

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OO
Cyber threat Intelligence Manager at CyberLab Africa

The solution could be more stable.

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it_user468321 - PeerSpot reviewer
Chief Technology Officer (CTO) at a tech company with 501-1,000 employees

My opinion from a stability's standpoint ... we don't have any issues. The product runs 24/7/365. Whenever HPE introduces a patch or an enhancement for security concerns, we've never had a problem being able to ingest that on the fly with little-to-no downtime outside of what's been expected from the release of the patch.

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MS
Managing partner at a tech services company with 11-50 employees

The solution is pretty stable. However, they've got some problems in terms of interacting with APIs. To try to make ArcSight speak with other solutions and try to correlate information from IPS/IDS solutions looks pretty complicated. 

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it_user415854 - PeerSpot reviewer
Senior Information Security Engineer at a tech services company with 501-1,000 employees

We had the bugs in Connector as detailed in the Areas for Improvement section.

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it_user428250 - PeerSpot reviewer
System Engineer at a tech services company with 51-200 employees

There have been no stability issues.

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it_user256617 - PeerSpot reviewer
Sales Engineer at a tech services company with 1,001-5,000 employees

I did not have any issues with stability.

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it_user126918 - PeerSpot reviewer
Information Security Consultant with 1,001-5,000 employees
Yes. ArcSight Logger and Connector appliance RAID failed sometimes. View full review »
it_user126648 - PeerSpot reviewer
Senior Security Analyst at a tech services company with 10,001+ employees
Yes, Oracle bugs mostly. View full review »
MJ
Techniqal Lead Enterprise Solution at a tech services company with 51-200 employees

I am satisfied with the solution's stability.

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GM
Information Security Analyst at a comms service provider with 1,001-5,000 employees

We haven't had any issues with stability. 

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it_user730782 - PeerSpot reviewer
Delivery Consultant - Security Solutions with 1,001-5,000 employees

Yes, quite a few times. But that depends on the admin, on how well the tool is maintained. Proper health checks are required on regular basis.

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it_user285777 - PeerSpot reviewer
Solutions Architect- SIEM and Solutions with 1,001-5,000 employees

I have not had any issues with stability.

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Buyer's Guide
ArcSight Enterprise Security Manager (ESM)
April 2024
Learn what your peers think about ArcSight Enterprise Security Manager (ESM). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,847 professionals have used our research since 2012.