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Aruba Instant OverviewUNIXBusinessApplication

Aruba Instant is #6 ranked solution in top Wireless LAN tools. IT Central Station users give Aruba Instant an average rating of 8 out of 10. Aruba Instant is most commonly compared to Ubiquiti WLAN:Aruba Instant vs Ubiquiti WLAN. The top industry researching this solution are professionals from a comms service provider, accounting for 37% of all views.
What is Aruba Instant?

Aruba Instant delivers the only controllerless Wi-Fi solution that is easy to set-up, and loaded with security and smarts needed to accelerate your business without breaking your budget.

Aruba Instant Buyer's Guide

Download the Aruba Instant Buyer's Guide including reviews and more. Updated: November 2021

Aruba Instant Customers

Purdue University, Orlando Magic, Brussels Airport Company, Molecaten Holiday Parks

Aruba Instant Video

Archived Aruba Instant Reviews (more than two years old)

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John JnrSawana
Apple Technician at Solution Centre
Real User
I have been having issues creating a guest portal, using Facebook authentication , it work for a bit and stops

Pros and Cons

  • "The features I have found most valuable is that the solution creates a guest portal for guest networks, and setting up SSID authentication to the regular server."
  • "The captive portal through Facebook doesn't work."

What is our primary use case?

Our primary use case of this solution is to control our networks.

How has it helped my organization?

We've been using Aruba since 2014 from my office but in our country we've now deployed a couple of sites. We're actually now working on a project to deploy one of the biggest hotels in Zimbabwe.

What is most valuable?

The features I have found most valuable is that the solution creates a guest portal for guest networks, and setting up SSID authentication to the regular server. I also like the settings and the roles on the profiles, like where you can block some sites etc.

What needs improvement?

The only issue that I have encountered was the captive portal through Facebook. I found that it wasn't working, so I created a couple of cases through the Aruba portal.

For how long have I used the solution?

I've been using this solution for five years now.

What do I think about the stability of the solution?

Aruba Instant is stable and it's easy to manage.

What do I think about the scalability of the solution?

The solution is scalable. I've deployed it in different multiple environments. My office has less than 50 users. I've recently deployed it at a school, which has about 300 users. So we have quite a few sites. We do have plans to increase our usage at our hotel site, where we are working on a mobility master.

How are customer service and technical support?

We do have some challenges here and there, and then we have to seek support from Aruba. They are good.

Which solution did I use previously and why did I switch?

No, we haven't used a different solution before.

How was the initial setup?

The initial setup was straightforward but when I did the authentication, the capture portal wasn't coming up. Deployment took me about a day. I did everything myself, which was an advantage at the office.

What's my experience with pricing, setup cost, and licensing?

We only pay for the support and the contract licenses from Aruba Instant.

Which other solutions did I evaluate?

We did compare it to other solutions because our computers are Ruckus. We have compared Ruckus and Cisco, which became weak. Cisco, from my former research, is good in switching and dropping, but in terms of Wi-Fi, Aruba Instant is the best portal.

What other advice do I have?

Aruba is a great product. I've used it for a couple of years and it's been working well. I haven't used Ruckus but from what I've seen, licenses for Ruckus should be renewed annually. You have to purchase the license to use the product. But with Aruba, you buy the product through the distributor, so it's yours and you don't have to buy any additional licenses. The only licenses that you buy are for AirWave, which is the monitoring software, or ClearPass, which is for guest access or onboarding.

I rate this solution a nine out of ten. I would like to see an improvement with the captive portal connecting to Facebook, but the rest of the program works perfectly well. A guest portal will also be great. Some schools have a system that we're trying to integrate with Aruba, it's called 24online and it is where you create voucher systems.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
TalZavishinsky
Owner at Smart living
Real User
Good roaming features and very good scalability and stability

Pros and Cons

  • "The stability of the solution is very good."
  • "Technical support needs improvement. We use the forum for technical support assistance, but it's not enough. If you're talking with a technician, they're in India. They cannot give you the service that you need. Sometimes have problems with some personal services and technical support is not helpful in this area."

What is most valuable?

The roaming feature is the solution's most valuable aspect.

What needs improvement?

Technical support needs improvement. We use the forum for technical support assistance, but it's not enough. If you're talking with a technician, they're in India. They cannot give you the service that you need. Sometimes have problems with some personal services and technical support is not helpful in this area.

The solution needs to be more compatible with IoT and smart devices.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The stability of the solution is very good.

What do I think about the scalability of the solution?

The scalability of the solution is excellent.

How are customer service and technical support?

We aren't satisfied with technical support. If you open a ticket, it's 24 hours at least before they get back to you. If you're in the enterprise-level business you can wait, you can come in next day. However, a small or medium business cannot handle the cost of the delay.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

We're an Aruba reseller. Our clients are typically small and medium-sized companies.

It's a good product. If you are an enterprise business, you have your own team for every service and you have time to research, but for small companies, support is not good and you don't have the resources of an internal team that could mitigate that. 

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Aruba Instant. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
ZE
IT Support Specialist at a transportation company with 501-1,000 employees
Real User
Easy to install, has good performance, and solved our problem of lost data packets

Pros and Cons

  • "The most valuable feature is that it provides a redundant wireless connection for a client."
  • "This solution would be improved if they supplied free software controllers."

What is our primary use case?

We use this solution for our wireless network.

All of our wireless devices are on the Aruba network.

How has it helped my organization?

We are using the Ubiquiti UniFi access points and they were dropping data packets, but using Aruba has solved that problem.

What is most valuable?

The most valuable feature is that it provides a redundant wireless connection for a client.

This solution is easy to install and it has good performance.

What needs improvement?

This solution would be improved if they supplied free software controllers.

For how long have I used the solution?

I have been using this solution for one month.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

This solution is scalable. You can add devices from the dashboard.

We have an average of two hundred people who use this solution.

How are customer service and technical support?

The technical support for this solution is good.

Which solution did I use previously and why did I switch?

We are using Ubiquity access points and using Aruba has solved the problem of dropping network packets. However, Ubiquity has the advantage of free software controllers.

How was the initial setup?

The initial setup of this solution is very easy.

The deployment took approximately two hours, which includes all of the access points active and on the network.

What's my experience with pricing, setup cost, and licensing?

I purchased the hardware and there are no monthly or yearly licenses to buy.

What other advice do I have?

This is a good solution that is easy to install and performs well.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
it_user837531
User at a tech services company with 1-10 employees
Real User
Provides a built-in firewall, local radius, and application visibility and control

Pros and Cons

  • "Has many advanced features: Built-in firewall, local radius, application visibility and control, not locked into support agreements."
  • "Although built-in troubleshooting tools are available, they are not at all intuitive to use. Aruba Instant lacks decent documentation to use for troubleshooting wireless issues (fortunately there aren’t many)."
  • "The Central cloud management (optional) is far behind the competition in features, ease of use, and dependability. I have tried Aruba Central a few times over the years and, in my option, it is not where it needs to be for serious consideration in production environments."

What is our primary use case?

Primary use is to provide WLAN access for our managed clients networks; from 10-user offices, to wireless networks supporting 500 or more wireless clients with up to 30 wireless APs on a single layer 2 network.

How has it helped my organization?

Wireless access is very reliable; once I install, it is solid and works very well.

What is most valuable?

Very simple setup, easy to use, rock-solid dependability. 

Has many advanced features: 

  • Built-in firewall
  • Local radius
  • Application visibility and control
  • Not locked into support agreements

Several deployment options:

  • Instant
  • Central cloud managed
  • Controller managed.

What needs improvement?

Although built-in troubleshooting tools are available, they are not at all intuitive to use. Aruba Instant lacks decent documentation to use for troubleshooting wireless issues (fortunately there aren’t many).

The Central cloud management (optional) is far behind the competition in features, ease of use, and dependability. I have tried Aruba Central a few times over the years and, in my option, it is not where it needs to be for serious consideration in production environments.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Very stable.

What do I think about the scalability of the solution?

No issues. I had 30 WAPs on one layer 2 subnet and it worked flawlessly.

How is customer service and technical support?

Seven out of 10.

How was the initial setup?

Very simple to set up as Aruba Instant. Not so intuitive or stable with Central cloud (should you require this).

What's my experience with pricing, setup cost, and licensing?

Avoid the Central cloud license if you can.

Which other solutions did I evaluate?

Meraki.

What other advice do I have?

When adding new IAPs to an existing cluster, make sure they are factory default and the same firmware version as is running on the cluster. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.