Aruba Wireless Customer Service and Technical Support

D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
Customer Service: Customer service is very poor. We've had many problems with Aruba TAC, such as (and not limited to): not being able to understand them, them not being complete in their requests, and outright incompetence. We've had to bring in Aruba reps and other third parties locally to assist in getting issues resolved. Technical Support: Technical support is very poor; see Customer Service section. View full review »
MarcoPiazzalunga
Networking Solution Architect at ALE
We use web resources to fix problems or for the recovery of data. We start around the Aruba network site. We found out the solution to recovering data there. We don't escalate issues to technical support. We have a lot of support here with our team. View full review »
Mathew Simupande
HPE Business Development Manager at a tech services company with 201-500 employees
I haven't used technical support as of yet. View full review »
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,792 professionals have used our research since 2012.
Bhagat Singh
Head of IT Department with 201-500 employees
A situation where we have had to contact technical support has never happened in the last year. It has been really constant in the distribution of the bandwidth. View full review »
Gary French
Network Administrator - Wireless at Abilene Christian
The technical support is very good and I haven't had any issues with them. They were pretty responsive. View full review »
MarcoPiazzalunga
Networking Solution Architect at ALE
We provide technical support ourselves. View full review »
Saseendran Vasu
Organization Civil Engineer with 1-10 employees
Their services are okay, satisfactory. View full review »
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,792 professionals have used our research since 2012.