Aruba Wireless Customer Service and Technical Support

D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
Customer Service: Customer service is very poor. We've had many problems with Aruba TAC, such as (and not limited to): not being able to understand them, them not being complete in their requests, and outright incompetence. We've had to bring in Aruba reps and other third parties locally to assist in getting issues resolved. Technical Support: Technical support is very poor; see Customer Service section. View full review »
Romal Amarkhail
Network Engineer
Tech support is pretty easy to work with, pretty fast. But when it comes to sending your logs to the Aruba guys, then it takes time. I had some crash logs the other day. I sent them and it took about three weeks for them to analyze the logs and then, in the end, they told me they really didn't know what was going on. So the help desk, the first level of support is very good. But when it's going to the engineers to analyze logs, then it takes time. View full review »
Associat722a
Associate IT Director at a non-tech company with 51-200 employees
The first level of technical support is frustrating, and I stated that technical support was the one area where Aruba Wireless needs improvement. Higher levels of support are better. Considering that you have to pay yearly for support, I expect a higher level of support. On a scale of one to 10, I'd give their first level of support a four. They have to improve. View full review »
MarcoPiazzalunga
Networking Solution Architect at ALE
We use web resources to fix problems or for the recovery of data. We start around the Aruba network site. We found out the solution to recovering data there. We don't escalate issues to technical support. We have a lot of support here with our team. View full review »
SrSystem4f4f
Sr. Systems & Network Administrator at a tech vendor with 501-1,000 employees
It seemed to be good when we needed it. This was before HPE purchased them. I have not had a need to contact support since then. View full review »
Mathew Simupande
HPE Business Development Manager at a tech services company with 201-500 employees
I haven't used technical support as of yet. View full review »
Bhagat Singh
Head of IT Department with 201-500 employees
A situation where we have had to contact technical support has never happened in the last year. It has been really constant in the distribution of the bandwidth. View full review »
Mayobanex
Help Desk Coordinator & Media Analyst with 201-500 employees
We used a network vendor to work with us whenever we had an issue, so they took care of everything for us. View full review »
Jacob Golick
System Specialist at a non-tech company with 501-1,000 employees
I have never had to use technical support. The product is very simple to use. View full review »
NetworkA7d0c
Network Administrator at a healthcare company with 501-1,000 employees
Support through third party vendors or direct from HPE has been easy to manage. They are very responsive. View full review »
Akash Surendran
Principal with 201-500 employees
I would rate technical support as 10 out of 10. View full review »
Jovan Jovanovic
Product Manager at a tech services company with 1,001-5,000 employees
Customer Service: Excellent. Technical Support: They are very good responsive and very good knowledgeable. View full review »
it_user281328
Network Administrator at a university with 1,001-5,000 employees
Technical support is very good. View full review »
RajkumarThakku
Senior Network Engineer at a consultancy with 1,001-5,000 employees
MarcoPiazzalunga
Networking Solution Architect at ALE
We provide technical support ourselves. View full review »
Eric Winiger
IT Operations Manager at a university with 51-200 employees
HPE Aruba technical support is a nine out of 10. View full review »
NetworkA31be
Network Administrator
Great support. View full review »
Saseendran Vasu
Organization Civil Engineer with 1-10 employees
Their services are okay, satisfactory. View full review »

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