We just raised a $30M Series A: Read our story

Aruba Wireless OverviewUNIXBusinessApplication

Aruba Wireless is #1 ranked solution in top Wireless LAN tools. IT Central Station users give Aruba Wireless an average rating of 8 out of 10. Aruba Wireless is most commonly compared to Cisco Meraki Wireless LAN:Aruba Wireless vs Cisco Meraki Wireless LAN. Aruba Wireless is popular among the large enterprise segment, accounting for 49% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a comms service provider, accounting for 33% of all views.
What is Aruba Wireless?
Aruba deliver superb Wireless performance and multi-user MIMO aware ClientMatch to boost network efficiency and support the growing device density and app demands on your network.

Aruba Wireless is also known as Aruba WLAN, HP WLAN, HP Wireless, Aruba Instant On AP Series Access Point.

Aruba Wireless Buyer's Guide

Download the Aruba Wireless Buyer's Guide including reviews and more. Updated: November 2021

Aruba Wireless Customers
Consulate Health Care, Los Angeles Unified School District, Science Applications International Corp (SAIC), San Diego State University, KFC, ACTS Retirement-Life Communities
Aruba Wireless Video

Archived Aruba Wireless Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
MarcoPiazzalunga
Networking Solution Architect at ALE
Reseller
Reliable for Many Years as a Wireless Connection for Our Office and Guest Users

Pros and Cons

  • "The most valuable feature of Aruba Wireless is application monitoring."
  • "For a more senior tool, a local application monitoring related to IoT vendors would be useful."

What is our primary use case?

We have used Aruba Wireless, with an Alcatel-Lucent logo, as the wireless connection for our office and guest users for nine to ten years.

How has it helped my organization?

We just use Aruba Wireless to provide our wireless connections.

What is most valuable?

The most valuable feature of Aruba Wireless is application monitoring. I can choose which application can connect. You can select the menus. It's very important that it's easy.

What needs improvement?

Aruba Wireless has already improved all that we need. There is a new version, 8.x, that provides a mobility controller. They probably upgraded their cloud servers. 

We have Mobility Manager. The idea is to have a mobility-based machine that can manage a controller around the company.

For a more senior tool, a local application monitoring related to IoT vendors would be useful. Because the company is stable, they have good quality.

What do I think about the stability of the solution?

Aruba Wireless is stable. Now we don't have any issues. In the early versions, there were problems, but now all is okay. They've advanced a long time ago.

What do I think about the scalability of the solution?

With Aruba Wireless you can scale to 10,000 IPs. It's very scalable. In our office, we use around 100. We have customers around the world. 

We use Aruba Wireless with thousands of internal users in our office. We resell the product around the globe, so we have thousands of people connected. No extra staff is required to maintain the installation.

How are customer service and technical support?

We use web resources to fix problems or for the recovery of data. We start around the Aruba network site. We found out the solution to recovering data there. 

We don't escalate issues to technical support. We have a lot of support here with our team.

How was the initial setup?

The initial set up of Aruba Wireless is in the middle, i.e. not so easy and not so complex. You need to learn to understand the process through the provided documentation.

What about the implementation team?

We installed Aruba Wireless by our internal team, as we resell their products.

What was our ROI?

We saw an ROI. We are looking for eventually replacing Alcatel-Lucent because it's a senior to Huawei and Aruba. 

With Huawei, you are talking about an enterprise solution. With Aruba, you are talking about a standard solution. Hopefully, we will take the best of each of the previous vendors.

What's my experience with pricing, setup cost, and licensing?

We do not have a leased license with Aruba Wireless. We bought ours earlier. We don't use the cloud solution of Aruba. We bought the license for life. We don't rent the license or pay a monthly fee.

Which other solutions did I evaluate?

We are looking at Stellar solutions currently as an alternative: OmniAccess Stellar solutions. The new product line from Alcatel is what we are using for it.

What other advice do I have?

Aruba Wireless is very expensive. They changed a lot of models in the last two years. The cost has increased quite a lot in my local area. 

Other than costs, it depends on whether you have a discount on the license. Aruba Wireless changed all of the portal payments a couple of years ago. This created some issues. 

On a scale of one to 10, I would rate the product with an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
IR
Specialist Design and Solutions at orben comunicaciones
Real User
Clear pass helps a lot with admin, though its analytics and big data requires improvement

What is our primary use case?

Implementing wireless networks.

How has it helped my organization?

It seems a little bit more difficult to implement than Meraki.

What is most valuable?

Clear pass, it helps a lot with admin.

What needs improvement?

Analytics and big data.

For how long have I used the solution?

Three to five years.

What is our primary use case?

Implementing wireless networks.

How has it helped my organization?

It seems a little bit more difficult to implement than Meraki.

What is most valuable?

Clear pass, it helps a lot with admin.

What needs improvement?

Analytics and big data.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.
RS
Administración TIC at SMB Technology Partners
User
Helps us have better control over what is happening in our network

What is our primary use case?

A solution to problems for end users with friendly and easy to use work environments. It helps the user to have a better vision of what is happening in their network.

How has it helped my organization?

We have begun implementing its infrastructure, and it has helped us have better control of our wireless network.

What is most valuable?

Aruba Central The easy use of APs It has helped us have better control over what is happening in our network.  User management has helped us control their access and bandwidth on our network traffic.

What needs improvement?

They should provide usage guides and solutions to frequent problems. A telephone line dedicated to technical support for not-so-skilled users.

For how long have I used the solution?

What is our primary use case?

  • A solution to problems for end users with friendly and easy to use work environments.
  • It helps the user to have a better vision of what is happening in their network.

How has it helped my organization?

We have begun implementing its infrastructure, and it has helped us have better control of our wireless network.

What is most valuable?

  • Aruba Central
  • The easy use of APs
  • It has helped us have better control over what is happening in our network. 
  • User management has helped us control their access and bandwidth on our network traffic.

What needs improvement?

  • They should provide usage guides and solutions to frequent problems.
  • A telephone line dedicated to technical support for not-so-skilled users.

For how long have I used the solution?

Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HS
System/Network&Security Administrator at Asuransi Astra
User
It has helped in making deployments easier despite the configuration's complexity

What is our primary use case?

I use Aruba Wireless to manage and monitor mobile users.

How has it helped my organization?

It has helped in making deployments easier despite the configuration's complexity.

What is most valuable?

I have found the Access Point (AP) group profile feature extremely useful. It makes deployments look easy.

What needs improvement?

They should simplify the configuration flow.  Additional detailed reporting for client traffic would be a great addition.

For how long have I used the solution?

Three to five years.

What is our primary use case?

I use Aruba Wireless to manage and monitor mobile users.

How has it helped my organization?

It has helped in making deployments easier despite the configuration's complexity.

What is most valuable?

I have found the Access Point (AP) group profile feature extremely useful. It makes deployments look easy.

What needs improvement?

  • They should simplify the configuration flow. 
  • Additional detailed reporting for client traffic would be a great addition.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BS
Head of IT Department with 201-500 employees
Real User
Constantly delivers the necessary bandwidth, even when there are suddenly more users

Pros and Cons

  • "It delivers constantly, there is no break in the internet using these devices. It also automatically gets connected when the internet comes back. Failure is very low."
  • "What I would like to have with these kinds of devices is the most enhanced security. For example, if I could apply security from wireless devices, that would be great. I would also like more enhanced reports on user adoption, who is getting what bandwidth."

What is our primary use case?

The primary use is for distributing internet bandwidth. The performance is good.

How has it helped my organization?

The benefit is the constant delivery of internet bandwidth. Everybody is getting internet access properly. When 40 - 50 people are sitting in a small area it is capable of delivering internet to them constantly.

What is most valuable?

It delivers constantly, there is no break in the internet using these devices. It also automatically gets connected when the internet comes back. Failure is very low.

What needs improvement?

What I would like to have with these kinds of devices is the most enhanced security. For example, if I could apply security from wireless devices, that would be great.

I would also like more enhanced reports on user adoption, who is getting what bandwidth. That is the kind of report I should be getting.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's completely stable.

What do I think about the scalability of the solution?

Scalability is good. Suppose there are 20 people in a room and suddenly 10 more people come into the room. It automatically scales up and provides the internet.

How are customer service and technical support?

A situation where we have had to contact technical support has never happened in the last year. It has been really constant in the distribution of the bandwidth.

Which solution did I use previously and why did I switch?

I wanted experience using more products. We were already using another product but I thought, "Okay, let's try Aruba this time and see what the feedback is like." I thought Aruba would give me better performance, after looking at the performance of the existing devices.

When selecting a vendor, the most important factor is that support has to be there. I would look for constant support from any vendor. It can't be that the product is sold and after that there is no support. There has to be constant and quick support from the vendor.

How was the initial setup?

The setup is straightforward, it's not complex. Things are quite easy with Aruba.

Which other solutions did I evaluate?

We were looking at different products for our new premises. Aruba was known to me so I compared Aruba with Ruckus.

What other advice do I have?

I would definitely recommend Aruba devices.

I rate Aruba Wireless at nine out of 10 because of the performance and stability of the product. It's not a 10 because it needs enhanced security and a more granular level of reporting. If these kinds of things were provided it could be a 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MarcoPiazzalunga
Networking Solution Architect at ALE
Reseller
We can select the applications we want to use and block on our network

Pros and Cons

  • "The performance and the application monitor. You can select the applications you want to use and block on your network"
  • "I would like to be able to customize Captive Portals."

What is our primary use case?

For campus wireless coverage, and it is performing very well.

What is most valuable?

The performance and the application monitor. You can select the applications you want to use and block your network. Most importantly, it has a lot of bandwidth and good connections.

What needs improvement?

I would like to be able to customize Captive Portals.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is good.

What do I think about the scalability of the solution?

The scalability is very good. You can use it from SME through to enterprise companies. It provides full coverage.

How is customer service and technical support?

We provide technical support ourselves.

How was the initial setup?

I have been involved in setups for our customers. It's not too complex. Of course, you need to know the solution very well.

What other advice do I have?

I would recommend it for the performance and support.

For me, the most important criteria when selecting a vendor are

  • performance
  • reliability
  • support.

I rate Aruba at eight out of 10 because every software has problems at times. It also doesn't fit all our customers' requests.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Mathew Simupande
HPE Business Development Manager at a tech services company with 201-500 employees
Real User
I can configure one device and it provisions all other devices with the same configuration

Pros and Cons

  • "With the central management system, I'm able to access each device. I can configure one device and then it provisions all the other devices with the same configuration, rather than my having to configure them one by one."
  • "The management system would be better if it were more polished, if it had a better interface like, for example, Meraki"
  • "If you want a centralized management system that is able to manage all your networking devices such as the wireless, the switch, the routers, and the firewall, then Aruba may not be the one, because Aruba doesn't do firewalls."

What is our primary use case?

I have a small office with about five APs. It has a good central management system to help manage my wireless devices, just to ensure that everything is working correctly.

How has it helped my organization?

It makes things easier because it's SD-WAN. With the central management system, I'm able to access each device. I can configure one device and then it provisions all the other devices with the same configuration, rather than my having to configure them one by one.

What is most valuable?

The central management system. It's called Aruba Central, which allows you to manage the APs, the switch, and the controllers, etc.

What needs improvement?

The management system would be better if it were more polished, if it had a better interface like, for example, Meraki.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

Scalability is pretty good. I believe they recommend having up to 50 APs per cluster, but it can scale even more than that. I don't really need that in particular, although it's an enterprise-standard product. The throughput is pretty good.

How are customer service and technical support?

I haven't used technical support as of yet.

Which solution did I use previously and why did I switch?

I used to use Meraki but with Meraki, if you stop paying for the licenses, you basically don't own the device. Once you stop paying for the licensing, the device is pretty much dead.

How was the initial setup?

The initial setup was pretty much straightforward to be honest. You only configure one AP and when you plug the other ones into the network, it recognizes that that AP is the master and gets the configuration off that.

Which other solutions did I evaluate?

I did look at Ubiquiti because the price point was cheap. But after looking further into it, the main reason I chose Aruba was because they have a lifetime warranty on their APs.

What other advice do I have?

My advice would depend on the needs. It depends on what size of business you have and what you are looking to accomplish. In general, I'd recommend Aruba Wireless. 

The only other thing I would let you know is that, if you want a centralized management system that is able to manage all your networking devices such as the wireless, the switch, the routers, and the firewall, then Aruba may not be the one, because Aruba doesn't do firewalls. For example, with Meraki, you can have a full Meraki network with the switches, routers, firewall, APs, all managed on one central network. With Aruba, if you have a firewall, you'd have to use a separate management system to manage that.

The most important criteria when selecting a vendor would be

  • support
  • durability of the device
  • brand reputation
  • ease of use.

I would rate Aruba Wireless at about eight out of 10. I haven't had any issues with it to date, and it's a pretty robust product. The reason I won't give it higher than that is because of the GUI. They need to make it more polished like Meraki's. But other than that, I've been pretty happy with it and I like all the additional features there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SV
Organization Civil Engineer with 1-10 employees
Real User
Provides us with a scalable Wi-Fi solution

What is our primary use case?

Wi-Fi. The performance is okay.

What is most valuable?

Scalability.

What needs improvement?

I would like to see more security features. Also, it should have more than one, maybe five, access points. Wherever we go, we should get the same speed continuously, without disconnecting.

What do I think about the stability of the solution?

I am satisfied with the stability.

What do I think about the scalability of the solution?

I am satisfied with the scalability.

How is customer service and technical support?

Their services are okay, satisfactory.

How was the initial setup?

It is straightforward.

What other advice do I have?

It's a good product, you can go ahead with it. When selecting a vendor, the most important criteria are a stable…

What is our primary use case?

Wi-Fi. The performance is okay.

What is most valuable?

Scalability.

What needs improvement?

I would like to see more security features. Also, it should have more than one, maybe five, access points. Wherever we go, we should get the same speed continuously, without disconnecting.

What do I think about the stability of the solution?

I am satisfied with the stability.

What do I think about the scalability of the solution?

I am satisfied with the scalability.

How is customer service and technical support?

Their services are okay, satisfactory.

How was the initial setup?

It is straightforward.

What other advice do I have?

It's a good product, you can go ahead with it.

When selecting a vendor, the most important criteria are a stable product, the cost, and security features.

I rate Aruba Wireless at nine out of 10 because it is reliable, and all the features are okay.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user879276
Network Engineer
Real User
Gives us visibility into a user's speed, IP, MAC address, and daily bandwidth use

Pros and Cons

  • "With Aruba Wireless Controller, all our access points are connected to one controller. Through that controller, we can actually handle each access point; we can disconnect or connect that access point, and then we can tell, or see, or allow how many users are, or should be, connected through that access point."
  • "The most important feature is all about the two wavelengths, the 2.4GHz and the 5GHz, and the access points which are connected to this wireless controller."
  • "If we really want to know where a specific user is connected, it gives us the ability to see that and how that user is actually receiving. We can know the speed and their IP, their MAC address and, most of the time, how much bandwidth they're using per day."
  • "The dashboard tells us who is using most of the bandwidth, and how many APs are not in good range, or that do not actually have good security. It shows us which users are trying to hack or how many users are trying to use BitTorrent. So it gives us very good visibility into the user."
  • "The speed could be better. I heard that Aruba is trying to shape the speed inside the wireless controller, but that has not been adopted yet. If they put some kind of mechanism inside the wireless controller for the speed such that, "Okay, this many users will have 20 by 20 - 20 in the upload, 20 in the download. Just this many users. And this many users will have that type of speed." I think it would be very good if they actually bring that functionality inside the wireless controller."
  • "Every month Aruba has new firmware. I don't know if it's good or bad but it's not good in terms of production. We can't upgrade our firmware every month, especially an enterprise company, because if we upgrade our firmware based on the latest firmware that Aruba has, that firmware is not stable. They're not 100 percent sure about it."

What is our primary use case?

We're primarily using it for wireless users. It's actually to monitor use; we're using stand-alone wireless controllers in all our sites.

How has it helped my organization?

Before we used Aruba Wireless we had individual access points connected to our switches. We didn't actually have a centralized switch that could control all of our access points. Now, bringing the Aruba Wireless Controller into production, it's really giving us good visibility. All our access points are connected to one controller. Through that controller, we can actually handle each access point; we can disconnect or connect that access point, and then we can tell, or see, or allow how many users are, or should be, connected through that access point. These are the developments, or the functionalities, that wireless controllers provide for us.

What is most valuable?

The most important feature is all about the two wavelengths, the 2.4GHz and the 5GHz, and the access points which are connected to this wireless controller.

The perfect thing is that if we really want to know where a specific user is connected, it gives us the ability to see that and how that user is actually receiving. We can know the speed and their IP, their MAC address and, most of the time, how much bandwidth they're using per day. The wireless controller actually gives that functionality as well.

The other good thing is the dashboard. It tells us who is using most of the bandwidth, and how many APs are not in good range, or that do not actually have good security. It shows us which users are trying to hack or how many users are trying to use BitTorrent. So it gives us very good visibility into the user, so we know who we have or who we are providing internet or bandwidth for.

What needs improvement?

The speed could be better. I heard that Aruba is trying to shape the speed inside the wireless controller, but that has not been adopted yet. If they put some kind of mechanism inside the wireless controller for the speed such that, "Okay, this many users will have 20 by 20, 20 in the upload, 20 in the download. Just this many users. And this many users will have this type of speed or that type of speed." I think it would be very good if they actually bring that functionality inside the wireless controller.

I would also like to see stable firmware.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Every month Aruba has new firmware. I don't know if it's good or bad but it's not good in terms of production. We can't upgrade our firmware every month, especially an enterprise company, because if we upgrade our firmware based on the latest firmware that Aruba has, that firmware is not stable. They're not 100 percent sure about it.

My suggestion is, take your time, or invest in your knowledge. Bring on more engineers. Don't produce or broadcast firmware every month. Just have two or three firmware updates each year, and make them stable. Perfect. The way that Cisco does.

What do I think about the scalability of the solution?

The amount of work that the controllers are handling is perfect. It's very good.

How is customer service and technical support?

Tech support is pretty easy to work with, pretty fast. But when it comes to sending your logs to the Aruba guys, then it takes time. I had some crash logs the other day. I sent them and it took about three weeks for them to analyze the logs and then, in the end, they told me they really didn't know what was going on.

So the help desk, the first level of support is very good. But when it's going to the engineers to analyze logs, then it takes time.

How was the initial setup?

The setup was a little bit complicated. It really depends on the person. If you really don't know and it's your first time that you are touching an Aruba device, then it takes a lot of time. You're not going to get it, if you have never actually touched an Aruba Wireless Controller. You have to have an experienced engineer with you to show you what to do: how to add an AP, how to proceed with all the other configurations. Once you have had your hands on it a couple of times, then it becomes easier.

What's my experience with pricing, setup cost, and licensing?

It's not expensive. That is the reason we switched to Aruba.

What other advice do I have?

Take the training at first and then implement it. Be sure to have full knowledge of your network, know how your network has been set up. And have a senior engineer or have one of the Aruba engineers so they can help you with the project that you have. Ask them how to actually implement Aruba into your network and they can advise you.

I give this solution a 10 out of 10. It's a new product, Aruba is somewhat new to the market but I think they are doing an excellent job. For a newbie type of product, it's not very easy to compete with the market, especially with the Cisco controller manager. But I think Aruba is on top, nowadays, in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user848655
Senior Enterprise Architect at a financial services firm with 1,001-5,000 employees
User
It provides superior WiFi access and RF management

What is our primary use case?

Branch and campus access Guest and employee access Device onboarding and device access Guests are divided into groups. 

How has it helped my organization?

Providing WiFi access to employees and guests. Traffic segregation WiFi roaming Digital branch 

What is most valuable?

Superior WiFi access and RF management WiFi security via WiFi Firewall  Access control Integrations with other systems

What needs improvement?

Needs integrated wired, which is not traditional HPE. The new 8400 failed at Lab, plus its integration with Aruba Central.  Needs a good enterprise story, including branches and campuses.

For how long have I used the solution?

More than five years.

What is our primary use case?

  • Branch and campus access
  • Guest and employee access
  • Device onboarding and device access
  • Guests are divided into groups. 

How has it helped my organization?

  • Providing WiFi access to employees and guests.
  • Traffic segregation
  • WiFi roaming
  • Digital branch 

What is most valuable?

  • Superior WiFi access and RF management
  • WiFi security via WiFi Firewall 
  • Access control
  • Integrations with other systems

What needs improvement?

  • Needs integrated wired, which is not traditional HPE.
  • The new 8400 failed at Lab, plus its integration with Aruba Central. 
  • Needs a good enterprise story, including branches and campuses.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user839688
Associate IT Director at a non-tech company with 51-200 employees
Real User
Web interface for AP management is intuitive, makes managing the system easy

Pros and Cons

  • "The web interface to manage the APs is intuitive and makes managing the system easy. Firmware updates are quick and do not require much downtime."
  • "Scalability has been one of the easiest aspects of the Aruba Instant product line. As long as the models are compatible, you can simply connect it to your network and it will learn the settings from the other APs on the network and join the AP network."
  • "Customer service really needs to be improved. If the customer support was better, I would recommend it to others more than I do now. Considering that you have to pay yearly for support, I expect a higher level of support."

What is our primary use case?

We use Aruba wireless APs to provide wireless services for a private high school campus which is located on a 60-acre campus in Rockford, IL, with an enrollment of nearly 900 students.

How has it helped my organization?

Increased productivity with mobile devices has improved by expanding wireless coverage throughout the building. While our building has been covered by the Aruba APs throughout the years, we are now replacing older APs to increase bandwidth to support an increase in the number of users with dedicated devices. Nowadays, the end-user devices require faster bandwidth from APs, and the newest APs obviously support faster standards and improved bandwidth connectivity.

What is most valuable?

We appreciate that the Instant models do not require a dedicated "controller" to manage the APs. This cost saving allowed us to purchase more APs in our initial order. We started out small and slowly added more APs as each annual budget allowed. We still have the possibility of adding a dedicated controller which affords us more options, but at this time we haven't needed it.

The web interface to manage the APs is intuitive and makes managing the system easy. 

Firmware updates are quick and do not require much downtime.

What needs improvement?

Customer service really needs to be improved. If the customer support was better, I would recommend it to others more than I do now. I say that even though we are upgrading to newer units this summer.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability of wireless services provided by the Aruba APs hasn't been an issue. If there have been any issues, they've been minor and have been resolved by firmware updates.

What do I think about the scalability of the solution?

No issues with scalability. Scalability has been one of the easiest aspects of the Aruba Instant product line. As long as the models are compatible, you can simply connect it to your network and it will learn the settings from the other APs on the network and join the AP network. This is one of the best features of the Aruba Wireless Instant product line, besides the fact that you do not need a dedicated "controller."

How are customer service and technical support?

The first level of technical support is frustrating, and I stated that technical support was the one area where Aruba Wireless needs improvement. Higher levels of support are better. Considering that you have to pay yearly for support, I expect a higher level of support. On a scale of one to 10, I'd give their first level of support a four. They have to improve.

Which solution did I use previously and why did I switch?

We did for a very brief time, it was a consumer "off-the-shelf" product to get us by in strategic locations in our building. It was not intended to be a long-term deployment.

How was the initial setup?

Initial setup was straightforward. We followed the very basic instructions (connect to the new WiFi network, then go to a website, make some simple changes, save, reboot, done); updated the firmware, and we were on our way.

What's my experience with pricing, setup cost, and licensing?

Pricing is competitive. Licensing is needed to maintain access to the latest firmware, which wasn't made clear originally when we started with Arbua (or things changed, I'm not sure which). I would just say, make sure you budget for it. In addition to the licensing, you do get "support," for what its worth.

Which other solutions did I evaluate?

No, we received guidance from others in our community and stuck with Aruba.

What other advice do I have?

We currently utilize the Aruba Instant 205 and older Instant 105 models. I would give both models a rating of an eight out of 10. We will be upgrading this summer to move our Instant 105 models out of circulation and will be implementing three new Aruba product lines.

Make sure you get the maintenance licensing, don't skimp on the models. If you can buy a more powerful unit, get the more powerful unit, it will be supported longer and offer a longer ROI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user840204
Director of I.T. at a manufacturing company with 51-200 employees
Real User
Gives us flexibility, keeping the same three wireless networks at all locations

Pros and Cons

  • "We have three wireless networks: One for employee use, one for guest use, and one for our warehouse use, which uses MAC authentication. These wireless networks just simply work, they do not fail. The IAP-205 devices are very strong with great range. Very durable equipment; it always works."
  • "The Aruba Central cloud portal needs a lot of work. It is complicated to navigate."

What is our primary use case?

Our primary product is the Aruba Instant IAP-205-US Wireless Network AP, JW213A. We have 16 locations. Currently, 12 locations have Aruba wireless APs.  Within the next 4-6 weeks, all locations will have Aruba wireless APs. All locations except our main location use Aruba Central. Cloud Central gives us one management console where we can configure the same wireless networks for all locations.

How has it helped my organization?

Many of the devices (laptops, tablets, phones, inventory devices) throughout our organization require wireless capability. Our Aruba configuration gives us the flexibility to be wireless, keeping the same three wireless networks at all locations.

With our Aruba configuration, we have a robust, rock-solid, enterprise wireless environment, that is literally maintenance free.

What is most valuable?

Overall, the wireless networks that we have configured are the most valuable.

We have three wireless networks: One for employee use, one for guest use, and one for our warehouse use, which uses MAC authentication. These wireless networks just simply work, they do not fail.

The IAP-205 devices are very strong with great range. Very durable equipment; it always works.

What needs improvement?

The Aruba Central cloud portal needs a lot of work. It is complicated to navigate.

For how long have I used the solution?

More than five years.

What other advice do I have?

We have used this product for over six years. We have transitioned from a physical controller (model 620) for wireless, to the "instant" (virtual) controller, eliminating the physical controller.

Overall, I would rate our experience with Aruba Wireless products an eight out of 10.

The product is very durable, does not go down or fail. It rates a 10. The Aruba Central cloud portal needs work. Compared to the Cisco Meraki dashboard portal, the Meraki dashboard portal is a nine out of 10, while the Aruba Central cloud portal is a five at best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RN
Senior Wireless Network Support Specialist with 1,001-5,000 employees
Real User
Saves us the cost of additional wiring

What is our primary use case?

Aruba Wireless' network is the primary connection method used for connectivity to the university network. We use a master/local setup of controllers. On each of the three campuses we have two local controllers supporting the wireless network.

How has it helped my organization?

Wireless affords people the ability to stay connected. Mobility allows people the freedom to move about and not rely on being tied to an Ethernet cable only.

What is most valuable?

Cost reduction in wiring would be one valuable feature. Another would be the freedom of not being tethered to a cable. Mobility is a major plus. It takes a little time to learn and understand the tree and leaf hierarchy but is easy to manage once understood.

What needs improvement?

Sometimes you are not able to get an engineer on the phone on first call. There have been instances of waiting for a callback.

For how long have I used the solution?

More than five years.

What other advice do I have?

I would rate this product at nine out of 10. Aruba provides great service when a call is placed for assistance. One drawback for me is the language barrier. Sometimes it is a little difficult to understand the technician on the phone.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user30798
Sr. Network Engineer at a consultancy with 1,001-5,000 employees
Consultant
Ease of adding and being able to configure APs on the fly are key for us

Pros and Cons

  • "Its manageability of APs is the most valuable feature: ease of adding APs and the ability to configure the APs on the fly. Also, their support engineers are great to work with."
  • "I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network."

What is our primary use case?

It is our primary wireless solution. We use a HA paired controller in our main DC. We use the 7200 model. We provide a corporate and guest SSID.

What is most valuable?

Its manageability of APs is the most valuable feature: ease of adding APs and the ability to configure the APs on the fly. 

Also, their support engineers are great to work with.

What needs improvement?

I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network.

For how long have I used the solution?

More than five years.

Which solution did I use previously and why did I switch?

We had a small Cisco wireless environment originally and to upgrade or expand that environment it would have been a very expensive purchase. Also, instead of one controller that does everything we needed it to do, it would have taken two to three other devices with Cisco to make it work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user837513
Senior Network Engineer at a consultancy with 1,001-5,000 employees
Consultant
Contains multiple solutions like Guest, NAC, AAA; quick support too

What is our primary use case?

Enterprise wireless for employees includes multiple wireless controllers, ClearPass Policy Manager, and wireless access points.

How has it helped my organization?

ClearPass is user friendly for managing the entire solution.

What is most valuable?

ClearPass is a unique product that contains multiple solutions like BYOD, Guest, NAC, AAA, UEBA, etc. There is also quick support from Aruba TAC.

What needs improvement?

Access point mounting options.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

None. The product is very stable.

What do I think about the scalability of the solution?

None. Never seen a scalability issue.

How are customer service and technical support?

Exce…

What is our primary use case?

Enterprise wireless for employees includes multiple wireless controllers, ClearPass Policy Manager, and wireless access points.

How has it helped my organization?

ClearPass is user friendly for managing the entire solution.

What is most valuable?

ClearPass is a unique product that contains multiple solutions like BYOD, Guest, NAC, AAA, UEBA, etc. There is also quick support from Aruba TAC.

What needs improvement?

Access point mounting options.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

None. The product is very stable.

What do I think about the scalability of the solution?

None. Never seen a scalability issue.

How are customer service and technical support?

Excellent.

Which solution did I use previously and why did I switch?

None. Aruba Wireless was the first and has remained til today.

How was the initial setup?

You need training on configuration of Aruba products since it deals with a vast range of technology apart from wireless.

What's my experience with pricing, setup cost, and licensing?

A recent change is that ClearPass licensing is superb. It counts user-based instead of device-based, for BYOD on-boarding.

Which other solutions did I evaluate?

Cisco.

What other advice do I have?

Excellent support and stable product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user839691
Help Desk Coordinator & Media Analyst with 201-500 employees
Real User
We are able to broadcast different SSIDs with different protocol requirements

Pros and Cons

  • "​The feature that I love the most is being able to broadcast different SSIDs with different protocol requirements. ​"
  • "​Initial setup was very straightforward. We set up the switches and APs, then took it from there. ​​"

    What is our primary use case?

    The primary use of this system was to provide the best possible WiFi experience for students, faculty, staff, and guests of our campus. We had 88 APs throughout 14 buildings on campus. During the academic year, we could have hundreds of users connected to the APs at any given time. 

    How has it helped my organization?

    Compared to what we previously used to have, this product has enabled us to have more devices connected to our WiFi network. 

    What is most valuable?

    The feature that I love the most is being able to broadcast different SSIDs with different protocol requirements. 

    What needs improvement?

    AP signal strength and price. I know this is a competitive market, but APs should not cost so much if they do not cover a large area. 

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    The system was very good, but we needed to upgrade in order to adapt for our needs, and doing so with Aruba would have been more expensive. 

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    We used a network vendor to work with us whenever we had an issue, so they took care of everything for us. 

    Which solution did I use previously and why did I switch?

    With our previous system, we had to delete users who had not connected to our WiFi for a period of time. With this system, we did not have to worry about that. 

    We used Cisco and switched because of the price. In order for us to get what we needed from them, it would have been too costly. 

    How was the initial setup?

    Initial setup was very straightforward. We set up the switches and APs, then took it from there. 

    What's my experience with pricing, setup cost, and licensing?

    Besides paying for the APs, you need to pay a license each year for their use. Therefore, watch out for that and do the best you can to keep costs down.

    Which other solutions did I evaluate?

    I can't remember, but we probably did.

    What other advice do I have?

    It is a great product if it has what you are looking for. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user840201
    Owner and Sr. Network Consultant at a tech services company with 1-10 employees
    Consultant
    ​It has improved overall IT efficiency across the board

    What is our primary use case?

    We provide Aruba Wireless in over 30 schools in Southeastern Wisconsin.

    How has it helped my organization?

    It has improved overall IT efficiency across the board. This has resulted in fewer wireless issues encountered and a more stable environment.

    What is most valuable?

    ClientMatch and AirWave: These have increased management purposes, reporting, etc.

    What needs improvement?

    Some additional reporting features about the clients would be nice when not combined with the AirWave management package.

    For how long have I used the solution?

    Three to five years.

    What is our primary use case?

    We provide Aruba Wireless in over 30 schools in Southeastern Wisconsin.

    How has it helped my organization?

    It has improved overall IT efficiency across the board. This has resulted in fewer wireless issues encountered and a more stable environment.

    What is most valuable?

    ClientMatch and AirWave: These have increased management purposes, reporting, etc.

    What needs improvement?

    Some additional reporting features about the clients would be nice when not combined with the AirWave management package.

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    M. Seidl
    Help Desk Administrator at a educational organization with 51-200 employees
    Real User
    Reliable, stable platform from controller to AP. Cost prohibitive compared to similar solutions on the market.​

    Pros and Cons

    • "When support is needed, the Aruba engineers are normally quick to respond to problems."
    • "APs are very easy to configure to the network once they contact the controller."

      What is our primary use case?

      I administered Aruba Wireless systems at two organizations. The first was a private college with around 12,000 endpoints campus wide, which included over 500 Aruba access points of various models and generations configured through the Aruba 7220 Mobility Controller. The second was a private high school with around 5000 endpoints and 130 Aruba access points, models 125 and 134, and configured through an Aruba 3600 Mobility Controller.

      I have been maintaining Aruba Wireless systems at these two different organization for around 4 years in total.

      How has it helped my organization?

      A reliable wireless connection is imperative in a modern school setting. Our organization is forced to resort to inefficient methods without wireless internet. Aruba provides an easy to manage solution for my team.

      What is most valuable?

      The most valuable features have been the following:

      • Reliability: Stable platform from controller to AP.
      • Responsive support: When support is needed, the Aruba engineers are normally quick to respond to problems.
      • Ease of Deployment: APs are very easy to configure to the network once they contact the controller.

      What needs improvement?

      Aruba has been an excellent solution. However, I am aiding in transitioning my organization to a different wireless solution due to the cost. We need to expand our network and the cost of new APs and an upgraded controller have proved to be prohibitive compared to similar solutions on the market.

      For how long have I used the solution?

      Three to five years.

      Which other solutions did I evaluate?

      Aruba is an excellent option for campus wireless. It can be more labor intensive initially than other options, such as Cisco Meraki, however it provides a reliable wireless platform that can be easily maintained by a small network team.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user839679
      Account Executive at a tech services company with 1,001-5,000 employees
      Real User
      Allowed for detailed control and management of an entire WiFi network from a single screen

      Pros and Cons

      • "Aruba allowed for the detailed control and management of an entire WiFi network from a single screen backed by a support team with local SEs who work with business partners to ensure the product's success.​"
      • "I would have liked to see more manufacturer driven events and outings to drive brand recognition and familiarity.​"

      What is our primary use case?

      I sold both the Aruba hardware and software, primarily the IAP 100, 200 and 300 series, along with AirWave as well as ClearPass to SMB clients primarily with less than 500 employees. At the time, I worked for PGH Networks, a local MSP and Aruba certified partner.

      I used this solution for four years from 2013 to 2017.

      How has it helped my organization?

      Aruba provided a great product offer for clients of all sizes and scopes. Everyone needs WiFi. Aruba allowed for the detailed control and management of an entire WiFi network from a single screen backed by a support team with local SEs who work with business partners to ensure the product's success.

      What is most valuable?

      • Instant access points and ClearPass
      • IAPs could be deployed without a controller, solving sticky clients by peeling away users crowding one AP and can have settings pushed from a master AP.
      • ClearPass and AirWave gave highly accurate detailed reports of who used which applications when and the ability to throttle users if they were bogging down the network with superfluous activity.

      What needs improvement?

      Larger network for Aruba users and partners. I would have liked to see more manufacturer driven events and outings to drive brand recognition and familiarity.

      For how long have I used the solution?

      Three to five years.
      Disclosure: My company has a business relationship with this vendor other than being a customer: My previous employer was a certified Aruba partner.
      it_user836469
      Field Service at a comms service provider with 501-1,000 employees
      Real User
      Allows a student or teacher to be able to roam freely from classroom to classroom without dropping a signal

      Pros and Cons

      • "Ability for a student or teacher to be able to roam freely from classroom to classroom, no matter the floor, without dropping a signal."
      • "I wish the APs had the ability to enter in notes about a specific AP."

      What is our primary use case?

      Provide WiFi access for an elementary school pre-kindergarten to eighth grade. Serving about 350 students with mobility Internet connection. The building infrastructure is a solid, old school, preventing your regular AP from being able to penetrate through walls.

      How has it helped my organization?

      Teachers and students have access to technology within the classroom which is used daily side-by-side complementing their education.

      What is most valuable?

      Most valuable feature of the solution is the ability for a student or teacher to be able to roam freely from classroom to classroom, no matter the floor, without dropping a signal.

      What needs improvement?

      The ability for newer devices to easily communicate with older style APs. I wish the APs had the ability to enter in notes about a specific AP. For example, AP Mac address goes to classroom 123.

      For how long have I used the solution?

      More than five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user836475
      Network Systems Engineer at a tech vendor with 51-200 employees
      Real User
      Improved overall scalability and simplicity in configuring and replacing APs

      Pros and Cons

      • "The product improved overall scalability and simplicity in configuring and replacing. The use of an Aruba Controller to configure multiple APs was game-changing."
      • "The most valuable feature in this product would be the stability. You build it, install it, and it’s good to go, with no further tweaks needed unless adding or replacing APs."
      • "An area of this product that could use improvement would be the troubleshooting. At times I had to engage Aruba Support which ran some pretty complicated troubleshooting commands. I would not have been able to do with existing CLI documentation."

      What is our primary use case?

      We had Aruba controllers and APs installed in over 1,000 retail stores and in several large distribution centers.

      How has it helped my organization?

      The product improved overall scalability and simplicity in configuring and replacing. This product replaced old Symbol wireless AP’s that required individual configuration and management. The use of an Aruba Controller to configure multiple APs was game-changing. We went with Aruba over Cisco at the time, simply for cost.

      What is most valuable?

      The most valuable feature in this product would be the stability. You build it, install it, and it’s good to go, with no further tweaks needed unless adding or replacing APs.

      What needs improvement?

      An area of this product that could use improvement would be the troubleshooting. At times I had to engage Aruba Support which ran some pretty complicated troubleshooting commands. I would not have been able to do with existing CLI documentation.

      What other advice do I have?

      I would rate it at eight out of 10. It proved to be stable with minimal failures that I saw in the three- to five-year time frame I worked with them.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user836466
      Network Administrator at a healthcare company with 501-1,000 employees
      Real User
      The virtual controller has options for updating and remotely restarting any AP from one controller panel

      Pros and Cons

      • "The virtual controller has options for updating and remotely restarting any AP from one controller panel."
      • "​Support through third party vendors or direct from HPE has been easy to manage. They are very responsive.​"
      • "The ceiling grid mount clips have room for improvement. ​"

      What is our primary use case?

      We have Aruba IAP-225 APs in both a school and a health center environment. We initially had 15 of them installed at the school about three years ago and kept expanding to 45 APs at this site.

      Our school was a challenge as each room has cider block walls, so we deployed a single AP in the ceiling above the wall of two classrooms. We primarily have laptops and iPads that connect in various classrooms and for training.

      We had such great success that we have deployed 40 APs in a five level building to support a new Health Center that opened in January.

      How has it helped my organization?

      We have just started to use the captive portal option at our health center to direct clients to our patient portal while restricting bandwidth so they do not get carried away in the waiting room.

      The full mounting kit has worked well above the ceiling.

      What is most valuable?

      The best part of the configuration is the virtual controller that we use to manage the environment. It provides redundancy of any AP acting as the controller should it go down. There are other controller purchase options for higher numbers of APs to support, but having this option has kept costs down and the devices have a lifetime warranty. The virtual controller has options for updating and remotely restarting any AP from one controller panel, and monitoring and configuration has been fairly simple from one console.

      What needs improvement?

      The ceiling grid mount clips have room for improvement. 

      For how long have I used the solution?

      One to three years.

      How is customer service and technical support?

      Support through third party vendors or direct from HPE has been easy to manage. They are very responsive.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user836445
      Director IT at a tech vendor with 201-500 employees
      Real User
      It works with our Active Directory domain. The logging is hard to read when troubleshooting issues.​

      What is our primary use case?

      We purchased Aruba Wireless for our new office that we were opening in Austin, TX. I needed a solution which was simple to administer, easy to implement, cost effective, and tied into our existing Active Directory environment.

      How has it helped my organization?

      As we have acquired a few companies, having the ability to have multiple RADIUS connections has helped us.

      What is most valuable?

      Having it work with our Active Directory domain.  Having a RADIUS authentication was a bonus.

      What needs improvement?

      My biggest issue is the logging. It is hard to read when troubleshooting issues.

      For how long have I used the solution?

      One to three years.

      What other advice do I have?

      I would buy it again.

      What is our primary use case?

      We purchased Aruba Wireless for our new office that we were opening in Austin, TX. I needed a solution which was simple to administer, easy to implement, cost effective, and tied into our existing Active Directory environment.

      How has it helped my organization?

      As we have acquired a few companies, having the ability to have multiple RADIUS connections has helped us.

      What is most valuable?

      • Having it work with our Active Directory domain. 
      • Having a RADIUS authentication was a bonus.

      What needs improvement?

      My biggest issue is the logging. It is hard to read when troubleshooting issues.

      For how long have I used the solution?

      One to three years.

      What other advice do I have?

      I would buy it again.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Jacob Golick
      System Specialist at a non-tech company with 501-1,000 employees
      Real User
      The initial setup is straightforward. Configure one IAP and all the rest self-configure to that one.​

      Pros and Cons

      • "The initial setup is straightforward. Configure one IAP and all the rest self-configure to that one.​"

        What is our primary use case?

        Doctors offices, car dealerships, and small business. It is used to provide internal, guest access.

        How has it helped my organization?

        We originally were using SonicPoint and had tons of connectivity issues. We switched to Aruba to fix all the issues with all my clients.

        What is most valuable?

        I like the IAP line and being able to have a true mesh without the need of a controller. The features included in them are also very nice with a built-in website for ToS for guest access.

        What needs improvement?

        The price point is pretty high compared to Ubiquiti and other equipment.

        For how long have I used the solution?

        Three to five years.

        What do I think about the stability of the solution?

        None, which is why this product turned into my go to solution.

        What do I think about the scalability of the solution?

        The largest implementation that I was able to do was about 15 APs, with no issues.

        How are customer service and technical support?

        I have never had to use technical support. The product is very simple to use.

        Which solution did I use previously and why did I switch?

        I used SonicPoint. The connection stability was very poor. Though, the firewalls worked well.

        How was the initial setup?

        The initial setup is straightforward. Configure one IAP and all the rest self-configure to that one.

        What's my experience with pricing, setup cost, and licensing?

        Price is fairly expensive, however it is worth it. If the “master” fails, another AP can take over the role.

        Which other solutions did I evaluate?

        We evaluated Ubiquiti, Hive, Netgear, Cisco, and Meraki.

        What other advice do I have?

        Grab a couple and test them out. The features that these things have available and the ease of setup are fantastic.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user836472
        Sr. Systems & Network Administrator at a tech vendor with 501-1,000 employees
        Real User
        The product’s performance got worse with newer releases. It provided an easy WiFi solution for our branch offices to deploy.

        Pros and Cons

        • "It provided an easy WiFi solution for our branch offices to deploy​. We could usually have them up and running from out-of-the-box in about 10 minutes."
        • "The initial setup was very simple."
        • "The product’s performance got worse with newer releases."
        • "The latest design of their APs removes the console port and requires purchasing an expensive proprietary cable just to access the console."
        • "I used to have issues with DHCP. It is extremely buggy and difficult to upgrade with different firmware versions/models.​"
        • "Aruba’s poor performance and random upgrade issues caused too much time consuming maintenance and troubleshooting."

        What is our primary use case?

        We are using Aruba Instant in four remote branch offices. We chose this solution at the time because of its controllerless feature and easy setup.

        How has it helped my organization?

        It provided an easy WiFi solution for our branch offices to deploy. We could usually have them up and running from out-of-the-box in about 10 minutes.

        What is most valuable?

        The controllerless feature. It will randomly pick one of the APs to be the designated master. If that access point fails, the role is moved to another AP. This saves a lot on management and infrastructure costs.

        What needs improvement?

        There is plenty of room for improvement. Reliability of a flawless upgrade after the 4.x releases is rare. There is a lot of manual intervention required lately due to random bugs. If you have a mix of APs using different firmware, it takes nothing short but an act of god to upgrade successfully. 

        The product’s performance got worse with newer releases as well. It seems like they are adding more frivolous features and sacrificing stability and speed. The latest design of their APs removes the console port and requires purchasing an expensive proprietary cable just to access the console.

        For how long have I used the solution?

        More than five years.

        What do I think about the stability of the solution?

        Occasionally, it needed to be rebooted. I used to have issues with DHCP. It is extremely buggy and difficult to upgrade with different firmware versions/models.

        What do I think about the scalability of the solution?

        I do not know what the maximum number of APs in a cluster can be (for the Instant series), but I never seemed to hit a limit. At one site, we had 12 clustered together.

        How are customer service and technical support?

        It seemed to be good when we needed it. This was before HPE purchased them. I have not had a need to contact support since then.

        Which solution did I use previously and why did I switch?

        The other way around, we have switched away from Aruba to Ruckus. Aruba’s poor performance and random upgrade issues caused too much time consuming maintenance and troubleshooting. Ruckus Unleashed has been flawless; performance almost doubled, and it is far easier to configure.

        How was the initial setup?

        The initial setup was very simple. There were some settings which were confusing and unlabeled when trying to use the online help with the newer firmware.

        What's my experience with pricing, setup cost, and licensing?

        Trial different solutions and compare pricing to how well they perform, their stability, how easy it is to maintain, etc.

        Which other solutions did I evaluate?

        At the time when we first started using them, we did not evaluate other options. They seemed to be only ones back then who could cluster APs without requiring a separate controller.

        What other advice do I have?

        Perform a site survey and get a model that supports the latest AC technology.

        At first, the product was a solid 10. As time went on, and newer firmware was released, the product has dropped significantly to maybe a four or five rating out of 10 due to various bugs and design issues. We no longer use Aruba for any new sites and are slowly phasing them out from our locations with a different controllerless product that has drastically increased reliability and performance.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        Eric Winiger
        IT Operations Manager at a university with 51-200 employees
        Real User
        ​Our wireless overhaul has reduced the number of wireless related help desk tickets by nearly 90%

        Pros and Cons

        • "​Our wireless overhaul has reduced the number of wireless related help desk tickets by nearly 90%.​"
        • "​The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion."

        What is our primary use case?

        We currently have 500 access points deployed and operated by two controllers. Recently, all of the AP-125 models were replaced as part of a three year site wide upgrade, using AP-205H, AP-215, AP-225, and AP-325 models. 

        How has it helped my organization?

        Our wireless overhaul has reduced the number of wireless related help desk tickets by nearly 90%.

        What is most valuable?

        I work in a concrete fortress built 70 years ago. It obviously was not designed with wireless internet in mind. The software available allows me to make very specific changes to individual access points when throttling power/settings, which are critical to good working wireless signals. 

        What needs improvement?

        The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion. Overall, it is a small task to worry about. 

        For how long have I used the solution?

        Three to five years.

        How is customer service and technical support?

        HPE Aruba technical support is a nine out of 10. 

        What other advice do I have?

        Quality of the product and the OS interface are a nine out 10.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        it_user839694
        Network Administrator
        Real User
        Easy to use, the 335-AP provides reliability, stability

        What is our primary use case?

        We have made a full 32-site school transition from Mary to Aruba wireless.

        How has it helped my organization?

        Reliability, stability, and best use of our network.

        What is most valuable?

        The Aruba 335-AP.

        For how long have I used the solution?

        Three to five years.

        What do I think about the stability of the solution?

        There were stability issues, but only on initial deployment.

        What do I think about the scalability of the solution?

        Very few scalability issues, mostly user error.

        How are customer service and technical support?

        Great support.

        Which solution did I use previously and why did I switch?

        We used Meru. We switched to Aruba for the newer technologies they presented.

        How was the initial setup?

        It was pretty straightforward.…

        What is our primary use case?

        We have made a full 32-site school transition from Mary to Aruba wireless.

        How has it helped my organization?

        Reliability, stability, and best use of our network.

        What is most valuable?

        The Aruba 335-AP.

        For how long have I used the solution?

        Three to five years.

        What do I think about the stability of the solution?

        There were stability issues, but only on initial deployment.

        What do I think about the scalability of the solution?

        Very few scalability issues, mostly user error.

        How are customer service and technical support?

        Great support.

        Which solution did I use previously and why did I switch?

        We used Meru. We switched to Aruba for the newer technologies they presented.

        How was the initial setup?

        It was pretty straightforward.

        What's my experience with pricing, setup cost, and licensing?

        Licencing can be surprising and needs improvement. Look into all features, what you need versus what you want, and know that nothing comes without some kind of license.

        Which other solutions did I evaluate?

        Meru, Cisco, Aerohive. 

        What other advice do I have?

        It's a great product, easy to use, easy monitoring, and great tech support. Plan out placement as thoroughly as possible.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        SME at a tech services company with 10,001+ employees
        Consultant
        Denies inter-user traffic: It easily blocks traffic between users

        Pros and Cons

        • "HA: Apps failover without reboot."
        • "Role assignment: Each user is assigned a different role based on the radius attributes returned by ClearPass."
        • "Denies inter-user traffic: It easily blocks traffic between users."
        • "MAC authentication against an external Radius server while using 802.1X. This feature will help the L2 devices to authenticate via external Radius servers."

        What is our primary use case?

        • Different roles assigned to corporate and guest users.
        • Corporate users authenticated via 802.1X against ClearPass with machine authentication. 
        • Guest users authenticated via captive portal; ClearPass guest self-registration process.

        How has it helped my organization?

        • Better failover. 
        • Aruba Mobility Controllers configured in master standby mode. 
        • Centralized licensing. 

        What is most valuable?

        • HA: Apps failover without reboot. 
        • ARM: Auto adjusts the power and channel. 
        • Rouge Detection: Helps in identifying threats.
        • Role assignment: Each user is assigned a different role based on the radius attributes returned by ClearPass.
        • Firewall rules can be applied per role.
        • AppRF: Helps to find out which applications are used by the clients.
        • Denies inter-user traffic: It easily blocks traffic between users.

        What needs improvement?

        MAC authentication against an external Radius server while using 802.1X. This feature will help the L2 devices to authenticate via external Radius servers.

        As L2 devices cannot do 802.1x. This feature is available in Cisco WLC, named for its MAC Filtering. 

        For how long have I used the solution?

        Three to five years.
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        ITCS user
        Network Administrator at a educational organization with 1,001-5,000 employees
        Real User
        The biggest selling point was the ability to create two different SSIDs to control public versus private wireless networks

        Pros and Cons

        • "The biggest selling point was the ability to create two different SSIDs to control public versus private wireless networks."
        • "Installation is relatively easy.​"
        • "​Stability and its ability to handle more devices has been an improvement for our organization.​"

          What is our primary use case?

          We use wireless for all testing (on Apple, Chrome, and even tablets). We moved our school over to having a managed wireless network. This was my first time doing something like this and my colleague nor myself had any issues with the software or hardware. 

          We have a large investment in Aruba Networks WiFi technology. We have recently deployed a mix of Aruba 225 and Aruba 335 units to provide complete and full coverage over multiple floors. We like the automatic hand-off of a connection to the access point with the strongest connection. We have had no issues deploying the access points, and look forward to years of service from these products, which is a strength that we are seeing. 

          How has it helped my organization?

          It has great equipment for wireless AP needs. We purchased 1000 units for each floor of our schools. They have a ton of useful business-related features and security features, but the biggest selling point was the ability to create two different SSIDs to control public versus private wireless networks. 

          What is most valuable?

          AirWave (monitoring tool)

          If there is a network issue, there are so many ways to access the monitoring application. Also there are maps and labels to tell you exactly where an issue may be. The TAC Service is very responsive and persistent.

          What needs improvement?

          There is so much licensing, you literally pay for every solution, add-on, or cool feature. Compared to others, we were in the middle with pricing, but as you start to invest more into features it will get very pricey.

          For how long have I used the solution?

          One to three years.

          What do I think about the stability of the solution?

          Stability and its ability to handle more devices has been an improvement for our organization.

          How was the initial setup?

          Installation is relatively easy.

          Configuration was not all that complicated, but there were some forums online that helped us just in case. They shed light on the deep config options.

          We only had a summer to deploy.

          What's my experience with pricing, setup cost, and licensing?

          We will be buying the ClearPass solution, which will be pricey. However, in the trial version, it has even more tools to manage a busy network.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.
          it_user656106
          Principal with 201-500 employees
          Reseller
          Basic initial setup is very easy when it comes to a new user on-premise

          Pros and Cons

          • "Basic initial setup is very easy when it comes to a new user on-premise.​"
          • "Aruba is outstanding, especially when it comes to the hospitality sectors.​"
          • "Needs improvement in point-to-point deployment products."

          What is our primary use case?

          We are the one of the official distributors of this product in Middle East.

          What is most valuable?

          ClientMatch technology and Air Monitor features of Aruba Wireless are special and classy.

          What needs improvement?

          • Point-to-point deployment products
          • More varieties in Outdoor Access Points

          For how long have I used the solution?

          Three to five years.

          What do I think about the stability of the solution?

          Very Rarely.

          What do I think about the scalability of the solution?

          Scalability has been one of the best features in which we can make our customers happy.

          How are customer service and technical support?

          I would rate technical support as 10 out of 10.

          Which solution did I use previously and why did I switch?

          We use a previous solution, but we switched due to stability and the possible integration with different products.

          How was the initial setup?

          Basic initial setup is very easy when it comes to a new user on-premise.

          What's my experience with pricing, setup cost, and licensing?

          Pricing support has always been cost-effective. Licensing is a one time purchase (only the cloud license has to be renewed, which is worth trying out).

          Which other solutions did I evaluate?

          It is always in comparison with Cisco Meraki and Ruckus, but Aruba is outstanding, especially when it comes to the hospitality sectors.

          What other advice do I have?

          Try it out. You will enjoy the hard-core concept put behind Aruba Wireless.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are the one of the official distributors of this product in Middle East.
          ITCS user
          Network Administrator at a university with 1,001-5,000 employees
          Vendor
          The access points support a high number of connected clients

          Pros and Cons

          • "The initial setup was very easy and intuitive."
          • "The access points support a high number of connected clients."

            How has it helped my organization?

            The APs has a very competitive price and the functionality is really good. I have installed them in buildings made of stone and the signal goes through the walls with no problem. I also use this equipment for very big classrooms and it works great.

            What is most valuable?

            • The antenna’s gain: It is really powerful. 
            • The access points support a high number of connected clients. 
            • It has an easy configuration wizard.

            What needs improvement?

            Price.

            For how long have I used the solution?

            One to three years.

            What do I think about the stability of the solution?

            Not really.

            What do I think about the scalability of the solution?

            Not really, it has supported all the protocols that I have needed.

            How are customer service and technical support?

            Technical support is very good.

            Which solution did I use previously and why did I switch?

            I have used Cisco, Ruckus, D-Link, and Proxim. Aruba is equal or better than Cisco. The price and performance were the reason for the change.

            How was the initial setup?

            The initial setup was very easy and intuitive.

            What's my experience with pricing, setup cost, and licensing?

            Pricing is very competitive.

            Which other solutions did I evaluate?

            I tried Cisco, Ruckus, Proxim, and Juniper.

            What other advice do I have?

            Try it. It works fine.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            Jovan Jovanovic
            Product Manager at a tech services company with 1,001-5,000 employees
            Real User
            It has lowered our partner's costs for managing their branch offices

            Pros and Cons

            • "Aruba Central."
            • "Initial setup was complex."

            What is most valuable?

            In the Aruba 2540 Switch Series portfolio, it is very important that these switches have advanced security and management tools, such as the following:

            • Aruba ClearPass Policy Manager
            • Aruba Central
            • Aruba AirWave

            How has it helped my organization?

            It has not made improvements for my company, but from our partner company. They have a list of branch offices across country, and use Aruba cloud-based central support and for remote manage of equipment.

            For how long have I used the solution?

            Our partner has been using this solution for a year.

            What was my experience with deployment of the solution?

            They haven't found any issues yet.

            What do I think about the stability of the solution?

            They didn't found any issues yet.

            What do I think about the scalability of the solution?

            They didn't found any issues yet.

            How are customer service and technical support?

            Customer Service:

            Excellent.

            Technical Support:

            They are very good responsive and very good knowledgeable.

            Which solution did I use previously and why did I switch?

            Partner had been using Cisco. They switched to Aruba, because of price and functionality, also with an option for adding a SW, like AirWave, Meridian, ClearPass, and Central.

            How was the initial setup?

            Initial setup was complex, but when you finally set up the whole network, there are no problems.

            What was our ROI?

            ROI is that cost for managing a branch offices which are far away from the main building. Now, it is very low.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user472203
            Solutions Architect with 501-1,000 employees
            Vendor
            I'm most interested in combining the HPE and Aruba product sets.

            Pros and Cons

            • "Clearpass solution from Aruba."
            • "The enterprise controller. I'm planning on getting more information on that."

            What is most valuable?

            HPE acquired Aruba. I think that was a really interesting acquisition. To be able to combine those product sets, the traditional wire line and the wireless, and then the Clearpass solution from Aruba, is what I'm most interested in; the enterprise security and to have the whole picture.

            How has it helped my organization?

            We're a reseller, so for us, it's another option to present to our customers. We've traditionally had a lot of Cisco networking in our background, so to be able to provide that to our customers is important. We think there are a lot of things changing in the industry right now, in IT, so we want to make sure we're staying ahead of that and helping our customers find the best solutions for things. A lot of things are changing.

            What needs improvement?

            I'm very interested, and I've heard really good things about, the SDN solution; the enterprise controller. I'm planning on getting more information on that.

            For how long have I used the solution?

            I've been in networking for over 20 years, and I've dealt with some of the traditional HPE ProCurve stuff a while ago. Just recently, my company signed up to do more HPE networking, so I was planning to learn more. Our recent experience is limited with the products; that's in one training class.

            What do I think about the stability of the solution?

            It's stable.

            What do I think about the scalability of the solution?

            I know that we actually have a very large organization that's doing a full HPE rollout right now. We're going to assist with that. It definitely seems very scalable.

            How are customer service and technical support?

            So far, so good. I haven't really opened a lot of support cases. I don't do a lot of production support. The pre-sales folks I've talked to so far have been knowledgeable. I've attended a training class and the instructor was good.

            Which solution did I use previously and why did I switch?

            We're switching from Cisco. It was an executive decision, that's what I'll say. In those large organizations, that's how that works out sometimes. We're definitely going to help with that.

            What other advice do I have?

            The product seems pretty good so far.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user485724
            Network Analyst at a local government with 501-1,000 employees
            Vendor
            It allows me to monitor and block employees as needed.

            What is most valuable?

            Aruba's good. It's almost over-complicated for what we need it for.

            How has it helped my organization?

            Aruba gives me the security that I need because we have WiFi for employees, and the public. It allows me to monitor them and block them or do whatever I need to to keep them in check.

            What needs improvement?

            It's a little bit over-complicated. They could simplify the interface. Also, the update procedure from their website could be a little better. Finding the firmware the first time is a pain.

            What do I think about the stability of the solution?

            They're good. As long as you have the right controller in place to have enough APs for your business, then it's great. You can stack them. They're just a good product.

            How was the initial setup?

            You just plug them in, and once you get them configured, they're great from there.

            What's my experience with pricing, setup cost, and licensing?

            The licensing could always be a little bit cheaper. Everybody complains about that, but you just plug them in and I rarely have to think about it and that's the product I want.

            Which other solutions did I evaluate?

            I looked at Cisco and I can't remember the other vendor. Once again, Cisco was price-point was higher. Aruba gave me every feature I needed and more so they were a good fit for us.

            What other advice do I have?

            Make sure you know how many APs you want to throw up there. Remote APs, stuff like that, and size your controller properly, but not for now but five or six years in advance because you don't want to replace it every other year so that'll be my biggest piece of advice.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            ITCS user
            Network Design and Delivery at a financial services firm with 10,001+ employees
            Vendor
            Its Access Points are like plug-and-play devices that you just turn on and leave there and will automatically speak with its controller.

            What is most valuable?

            As a network engineer, the feature that I value with Aruba is the management of the devices, like the one-touch provisioning of a wireless network.

            How has it helped my organization?

            Aruba Access Points are like plug-and-play devices that you just turn on and leave there and will automatically speak with its controller! It just makes the network administrator's work easier.

            What needs improvement?

            I worked on getting the root cause of multiple alarms of wireless access points in our management platform and found it to be caused by a software bug of the current version in the wireless controller. While doing this task, I found that the TAC support people I worked with have limited knowledge or comprehension of the what's going on as I was passed around to other engineers a few times.

            For how long have I used the solution?

            I used to troubleshoot these devices for six years.

            What do I think about the stability of the solution?

            Due to the software bug I encountered (forgot the version), it appeared like that multiple access points were unstable, software speaking, but were not down physically.

            How are customer service and technical support?

            Just slightly above the middle rating because not all technical support have the same caliber of troubleshooting an issue.

            Which solution did I use previously and why did I switch?

            I also worked with the Cisco wireless solution as I manage several enterprise networks that use different solutions. I would say that managing Aruba products is easier than Cisco.

            How was the initial setup?

            For a person who has been brought up with Cisco devices, I could say it was complex when I started working in Aruba's CLI.

            What about the implementation team?

            We just used the cheat sheets we have in our SharePoint, following what the previous engineers did when setting up.

            What other advice do I have?

            From a person who tried managing multiple wireless device platforms, there were little to no incidents that we receive for Aruba devices for a specific period of time. Though the biggest contender of this product line has been setup to majority of our customers, it appeared that Aruba devices are more stable.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            ITCS user
            Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
            Real User
            Review about Aruba Wireless

            What is most valuable?

            Aruba is the only other wireless vendor besides Cisco that offers the flexibility of using AP's in any combination of the 3 controller-based architectures.

            How has it helped my organization?

            Lots of Flexibility but with flexibility comes complexity. Flexibility is great for large organizations but the Aruba instant AP may be good for smaller organizations.

            For how long have I used the solution?

            I have worked with Aruba gear for 4 years.

            What was my experience with deployment of the solution?

            Any issues I encountered were resolved quickly with an excellent TAC.

            What do I think about the scalability of the solution?

            Aruba has a very scalable product with different hardwar, software and complementary products such as AirWave and ClearPass.

            How are

            What is most valuable?

            Aruba is the only other wireless vendor besides Cisco that offers the flexibility of using AP's in any combination of the 3 controller-based architectures.

            How has it helped my organization?

            Lots of Flexibility but with flexibility comes complexity. Flexibility is great for large organizations but the Aruba instant AP may be good for smaller organizations.

            For how long have I used the solution?

            I have worked with Aruba gear for 4 years.

            What was my experience with deployment of the solution?

            Any issues I encountered were resolved quickly with an excellent TAC.

            What do I think about the scalability of the solution?

            Aruba has a very scalable product with different hardwar, software and complementary products such as AirWave and ClearPass.

            How are customer service and technical support?

            TAC is really a 9+

            Which solution did I use previously and why did I switch?

            I have worked with other great vendors like Cisco, Meraki, Motorola, etc.

            How was the initial setup?

            There are ways to sidestep the complexity available with Aruba, but if you do not need the advanced features of Aruba then Aruba instant or another vendor may suit your needs best.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user423813
            Network Administrator at Centennial College
            Vendor
            It gives us centralized management for all campuses and all wireless access points.

            What is most valuable?

            It gives us centralized management for all campuses and all wireless access points. Students have guest networks, so the centralized management help us to manage all of users.

            What needs improvement?

            Some of the diagnostic features I'd expect to help me troubleshoot parts of the network are missing. I'd like to have diagnostic tools to pinpoint where devices are not getting good signals and why.

            For how long have I used the solution?

            We've been using it for about four to five years.

            What was my experience with deployment of the solution?

            We've had no issues with deployment.

            What do I think about the stability of the solution?

            We've had only minimal outages over the past 5 years thanks to the High Availability solution for the controllers and the access points. If we do have an outage on one controller, the access points can free-associate to another controller on another campus and still function properly for the students and staff. So this is a very stable solution.

            What do I think about the scalability of the solution?

            We've been able to scale sufficiently for our needs.

            How are customer service and technical support?

            Customer service and technical support have always been great. We've never had an issue getting support from Aruba. We've always had quick responses and very helpful solutions when we contact them.

            Which solution did I use previously and why did I switch?

            Before Aruba, we were on individual "fat" access points, so we had to manage each one individually.

            How was the initial setup?

            It's pretty simple. Once the master controller and the local controllers are set up, it's just a matter of syncing the configurations, so you do the configuration once on the centralized controller, and everything gets replicated to all the local controllers at each campus. Adding, removing, changing, bringing on new controllers to replace old controllers is a pretty simple process.

            What's my experience with pricing, setup cost, and licensing?

            I think originally we were in the $30-50,000 range, with yearly maintenance costs and support for licensing, which cost $10-$15,000.

            Which other solutions did I evaluate?

            We needed a more centrally-managed solution so that you didn't have to manage each individual AP. When we sought out quotes, we looked at Aruba, Meru, Cisco, and a couple of others. Based on the features and the scalability and all the deployment solutions and everything that we needed, Aruba was the best solution for us.

            What other advice do I have?

            Make sure you get a proper configuration. Do a proper site survey of your location to know what you need to configure and how you need to customize it to your own environment so that when you deploy your wireless, you're not popping up with any surprises from a bad signal or bad interference in certain places. Just make sure you know your area and you customize your solution around what your area provides for you.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user424338
            Network Administrator at a university with 1,001-5,000 employees
            Vendor
            For the most part, users haven't noticed hiccups because of the HA capability & the speed at which the controllers can authenticate. Unlike in the past, quarterly release dates have been delayed.

            Valuable Features

            It's very adaptable from the access point line. We've found that ClearPass products have met our performance marks to the letter. They sold us on foundations stats and provided us with everything we asked for. They didn't come up short and were dead on the money.

            Improvements to My Organization

            It's provided our students with such reliable service that they just expect it to be there and take it for granted. They come to school, blackboard their work, get on YouTube, chat with friends, etc., and then go home, not realizing that they used the college network. We've been able to give them the best experience possible, and their feedback has been amazing. If there are ever any hiccups, the complaints and tickets pile up very quickly.

            Our users, for the most part, haven't noticed hiccups because of the HA capability and the speed at which the controllers can authenticate. In fact, the last couple updates have boosted the quality and redundancy. Students have been able to watch YouTube videos without any noticeable rendering issues during hiccups.

            We have a few IAP's and that's sort of like the standalone home router stuff. They're lacking in functionality, and though they are designed for standalone small deployments, they don't give you the good standalone fun stuff that you expect on a smaller scale router, like good DLNA. I wish they were a little bit more progressive on their IAP line.

            Room for Improvement

            Before HP bought Aruba, the release dates for codes were very predictable and quick. Code release were always visibly available. But since HP's acquisition, normal and quarterly release dates have been delayed, probably because of continued integration between the two companies. One specific issues is that we want to deploy their latest and greatest AP, but they don't have a GA code version available yet. We're still waiting.

            I know that's a very specific complaint, but it actually has impacted us because we keep a flush on the older access points on hand just in the event code gets delayed by a few weeks. It's now been delayed by a month to two and I have to buy older access points. I can't deploy the latest and greatest.

            I'm hoping things get smoothed out when they start getting their product lines and their flow of products and code deployments get fixed. I've been a little disappointed in that.

            Also, I've found some of their onboarding stuff to be overkill and not worth the price. Their base stuff that's included in ClearPass is absolutely amazing, but the fringe things are superfluous and overcharged. The core stuff, though, is exactly what you pay for.

            Use of Solution

            We're essentially an Aruba shop. We have uniform wireless AP's ranging from AP 125's, which are slowly going to be de-commissioned on our next product cycle, all the way up to AP 325's in our fleet. We have three 7240 controllers, and one 7210 controller as our test platform box that we use for benchmarking and a few other projects. They're basically fully-licensed and we are basically all-wireless. We do not have any HP switching gear in-house or Aruba switching gear. All of this is controllers and access points for the hardware side. For the software side, we have AirWave, which monitors our entire wireless fleet in controllers, and ClearPass. We have three ClearPass appliances -- one is a hardware box and another is a VM box. Both of them are 25K units and one 5K unit appliance, as well as hardware.

            We've been using them for about 10 years I would say, maybe nine years.

            Deployment Issues

            It deploys extremely quickly.

            Stability Issues

            The controller is a rock solid 10 out of 10, the access points are 9.5 out of 10, ClearPass is 10 out of 10, and AirWave is 9 out of 10.

            Scalability Issues

            It scales incredibly well. We did have some scalability issues with the system a long time ago, but they fixed that rather quickly. We also changed product lines at around that time. We were outgrowing the product a little bit too quickly, but since we've moved to the new controllers, it's been rock solid.

            Customer Service and Technical Support

            Technical support is very good, but it's dependent on the engineer you get. Sometimes you'll get a fantastic engineer and your problem is solved right away. Sometimes you might have to jump through a few more hoops. Sometimes you get the Cisco experience where you must follow the bouncing ball and complete all the 10 questions. You know how your product works, you don't need to complete 10 questions. You have a problem and want an engineer who can solve this really quickly.

            I've noticed that it's been getting better over time. It used to be bad about four years ago. Over the last two to three years, it's been getting a lot better. As long as you fill out the surveys, I tend to find that the service has been getting better and better and better. You get your resolution pretty quickly. So I'm generally quite happy with the tech calls.

            I've noticed they've scaled back a little bit of their SE's. I guess that's because they're such a big company.

            Initial Setup

            The initial setup tends to be both straightforward and complex. Although I haven't done an initial setup in a while, everything just clicks together very well. When I did do an initial setup, the wireless controller was up and running within a few minutes. Deploying new controllers into the cluster takes seconds. There are a lot of wizards and guides built into the controllers for setup. So it's very easy.

            ClearPass is a little harder, and AirWave is medium difficulty. ClearPass is the hardest part to get going without a good amount of training.

            Pricing, Setup Cost and Licensing

            Day-to-day costs are generally very low. We have very few problems with the system, so our maintenance costs and hours that we put into solving problems is generally very low, which makes my life really easy to work on other issues that come up. Our wireless system generally doesn't generate a lot of day-to-day issues.

            Initial costs for purchasing the system? It's on par with other vendors, but is a little bit cheaper than the equivalent of what we were getting out there, so I feel that we got really good value.

            Other Advice

            Make sure you buy the system that suits your network. They have a very broad pallet, so you can buy one that's overkill and buy one that's underkill. Make sure you spec and follow the guides appropriately. Also, you have to have a very good concept of how fast you're going to grow and how much you're going to grow because if you don't have a really good idea of what your growth curve is going to look like, you can easily buy something that doesn't fit perfectly.

            Proper planning for scaling, and knowing what your growth curve is going to be is key. Work with the SE's on figuring out the plan is very important. Aruba has a very broad product line on scalability, so that can hurt you and help you at the same time. It is very nice to have.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user423774
            Manager - Network Services at Seneca College of Applied Arts and Technology
            Vendor
            AirWave allows us to do different reporting on WiFi utilization at our different campuses so I can break down different areas of the college and find out how many users there are at any given time.

            What is most valuable?

            There are a couple of valuable features of Aruba Wireless for us. First is ClearPass, which is an authentication product, and second is AirWave, which is a reporting function.

            AirWave allows us to do different reporting on WiFi utilization at our different campuses so I can break down different areas of the college and find out how many users are using the network at any given time. I can find out the utilization of different access points, which allows me to do capacity management.

            How has it helped my organization?

            It needs the ability to perform mobility device management. They should have some kind of mobility device management built into the product.

            What needs improvement?

            You need to make sure that the controllers at the access points have the capacity to handle the additional licenses. Otherwise, buying additional licenses won't necessarily scale.

            For how long have I used the solution?

            We're very happy with the Aruba. We've been using them for about the past five years.

            What was my experience with deployment of the solution?

            We've had no issues with deployment.

            What do I think about the stability of the solution?

            For the most part, stability is excellent.

            What do I think about the scalability of the solution?

            All you need to do is buy licenses for the access points that you have on those campuses.

            How are customer service and technical support?

            Customer Service:

            9/10. The customer service we get from our sales rep is excellent.

            Technical Support:

            Technical support is always going to take more time. If there's any kind of issue it needs to be replicated, it needs to be taken away and examined certainly more than customer service.

            Which solution did I use previously and why did I switch?

            We were using another vendor to provide WiFi capabilities. Although it didn't have any limitations, Aruba integrated better with our existing equipment.

            How was the initial setup?

            It's very easily set up.

            What was our ROI?

            I don't know what the ROI is on this. It's difficult to value the experience that the students have and the staff have, so to put an actual number on that is going to be very difficult.

            Which other solutions did I evaluate?

            We looked at other vendors before deciding on Aruba.

            What other advice do I have?

            Make sure you're fully aware of all the products around WiFi and capitalize on any ones that are out there that would help your specific environment.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user384546
            Manager IT at a university with 1,001-5,000 employees
            Vendor
            The features we find most valuable are the firewall, virtual controller, and its compatibility with controller-based and controller-less solutions.

            What is most valuable?

            Firewall Virtual controller Compatibility with controller-based and controller-less solutions

            How has it helped my organization?

            It supports different classes of services for different types of users, has easy management, is easy to use, etc.

            What needs improvement?

            The RF needs to be improved.

            For how long have I used the solution?

            We started using it one month ago.

            What was my experience with deployment of the solution?

            There have been no issues with the deployment.

            What do I think about the stability of the solution?

            8/10

            What do I think about the scalability of the solution?

            There have been no scalability issues.

            How are customer service and technical support?

            Customer Service: 8/10 Technical Support: I'd rate technical support 9…

            What is most valuable?

            • Firewall
            • Virtual controller
            • Compatibility with controller-based and controller-less solutions

            How has it helped my organization?

            It supports different classes of services for different types of users, has easy management, is easy to use, etc.

            What needs improvement?

            The RF needs to be improved.

            For how long have I used the solution?

            We started using it one month ago.

            What was my experience with deployment of the solution?

            There have been no issues with the deployment.

            What do I think about the stability of the solution?

            8/10

            What do I think about the scalability of the solution?

            There have been no scalability issues.

            How are customer service and technical support?

            Customer Service:

            8/10

            Technical Support:

            I'd rate technical support 9 out of 10.

            Which solution did I use previously and why did I switch?

            We switched for its new and advanced features, as well the lifetime warranty.

            How was the initial setup?

            It's just plug-and-play.

            What about the implementation team?

            We implemented it with support of vendor and I would rate them as 9/10.

            What's my experience with pricing, setup cost, and licensing?

            The IAP licence that we use is free.

            Which other solutions did I evaluate?

            • Cisco
            • Eugenius
            • Ubiquity

            What other advice do I have?

            It is a very stable and scalable solution.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user368622
            Deputy Director Infrastructure Delivery (acting) at a university with 1,001-5,000 employees
            Vendor
            It's allowed us to be SDN-enabled with networking thrust re-route or pick-ups at the switch edges.

            Valuable Features

            Four years ago, our network was incapable of handling our anticipated throughput. We knew we had issues in our network, so we made sure our switches and infrastructure were OpenFlow-enabled. We originally planned for three devices per student, but now we're seeing four or five and sometimes more with wearable devices. Now, with Aruba Wireless, we're SDN-enabled with networking thrust re-route or pick-ups at the switch edges.

            Improvements to My Organization

            Aruba Wireless allows us to integrate our network with different HP technologies. We want to have a single vendor with a rapid-enough life-cycle. HP isn't held back by the workload or lowest common denominator, or by the fact that we have locations in Australia, Vietnam, and other places on that side of the globe. We can use Aruba Wireless everywhere and manage it effectively. It is doing everything we need it to do and it's giving me the flexibility to go where I want to go.

            Room for Improvement

            It could always be improved to be a better risk-related investment. We need to maximum our investment and to have it work to its fullest potential for us. I'd like to see it get to the point where SDN works well with HP Net Protector.

            Deployment Issues

            We've had no issues with deployment.

            Stability Issues

            We had lots of issues on the network routers until about 12 months ago, having to do with the architecture. We had too much load at the core by allowing too many wireless users.

            Scalability Issues

            We run two-and-a-half gigabytes through the wireless system. We're looking for even greater throughput, and I think it'll scale to accommodate this.

            Customer Service and Technical Support

            Technical support has been good. We have a support contract with HP and access to the right people when we need them. However, HP's presence in Australia is a little light.

            Other Advice

            Definitely look at SDN to take some costs out of your network. If you can, go with HP ConvergedSystem because it's the simplest, fastest way to virtualize your networks.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user368196
            Development manager - Networks at a retailer with 1,001-5,000 employees
            Vendor
            For us, the most valuable feature is the ability to access our office's network. Once you are authorized to gain access, it's a solution that makes doing so a seamless process.

            What is most valuable?

            For us, the most valuable feature is the ability to access our office's network. Once you are authorized to gain access, it's a solution that makes doing so a seamless process. Connecting to wifi at our office is something we should be taking for granted.

            What needs improvement?

            It's too pricey, to be honest. There's not really much difference between the wireless vendors and competition is tight. Aruba would have a bigger advantage if it weren't so pricey.

            What was my experience with deployment of the solution?

            They deploy without issues.

            What do I think about the stability of the solution?

            Stability is really good and something we're very happy about. We just install it and they last until they die, which is a really long time.

            What do I think about the scalability of the solution?

            They can go from short range to long range, and there are many new features for connecting additional users.

            Which solution did I use previously and why did I switch?

            We chose HP because of the price. It's a good solution and best-suited for us.

            How was the initial setup?

            The initial setup was very straightforward.

            What about the implementation team?

            We used a vendor team for implementation.

            Which other solutions did I evaluate?

            We always evaluate other options when considering IT solutions. We looked at Cisco and Juniper, but HP/Aruba is better.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user361920
            Founder & CTO at a tech services company with 51-200 employees
            Consultant
            They provide the flexibility to choose different models depending on, for example, the number of APs you want to deploy.

            Valuable Features:

            The most valuable features of these wireless controllers for us are the advanced security and management features. They're excellent and provide our users with protection over-the-air.

            Improvements to My Organization:

            They've improved our clients' organizations by providing the flexibility to choose different models depending on, for example, the number of APs they want to deploy and other criteria. 

            They're also easily upgradeable to higher versions and the licenses can be transferred easily.

            Room for Improvement:

            Aruba adds more and more features to them all the time, but having to buy additional licenses for new features can get pretty expensive, especially when a client wants to stay up-to-date.

            Deployment Issues:

            They deploy well without issues.

            Stability Issues:

            It's a very stable product. Right now, we have several deployments and we'll know whether there are problems with these controllers.

            Scalability Issues:

            The 7000 is highly scalable. You can start with a lower controller model, and as a client's requirement increases, you can always migrate to a newer model. They'll still have all the licenses that they previously purchased.

            Initial Setup:

            The initial setup for the 7000 is straightforward for us. We're trained and certified engineers. But for someone who isn't, it's very complex.

            Other Solutions Considered:

            We've done several migrations from competitive products, but Aruba is better because of the technology and the price. They also integrate well with other Aruba applications, such as ClearPass.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user364641
            Infrastructure Consultant at a healthcare company with 1,001-5,000 employees
            Vendor
            The most useful feature of Aruba Wireless is the software and controls. The stability is only decent as you have to be careful to properly configure it.

            Valuable Features

            The most useful feature of Aruba Wireless, as with all Aruba products generally, is the software and controls. Wireless has many APs and client management software. They're able to push clients based on profile matching to different nearby APs. For example, if there are 75 APs in one area, such as a lobby entrance, you can have an AP next door with one client on Aruba software, and the APs will be able to push a set number of clients.

            Improvements to My Organization

            In our hospital lobby, we have on average 700 clients trying to connect at the same time. Using the software, we've been able to make sure that everyone's able to connect.

            Our entire switching and LAN infrastructure is based on HP along with Cisco. We have about 10,000 access points, but Aruba provides our the client solution. So far, two smaller controllers are able to handle our entire guest infrastructure, which is something around 15,000 concurrent users on the wireless network.

            Use of Solution

            We've had it for about three years now.

            Deployment Issues

            It deploys well for us.

            Stability Issues

            The stability is only decent. You shove in an extra controller and it works generally, but you have to be careful to properly configure it.

            Scalability Issues

            The licensing works during peak hours but not during non-peak hours. We're expecting in the near future around 15,000 handheld devices as well as 9,000 BYOD, probably next year.

            Customer Service and Technical Support

            We've had no problems with technical support. We know the Aruba technicians in Denmark.

            Other Solutions Considered

            We evaluated Cisco APs. Aruba's APs are nice and the management solutions are pretty good. Cisco and Aruba play nicely together.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user364593
            IT Technical Architect at a pharma/biotech company with 1,001-5,000 employees
            Vendor
            It's a reliable product and it just works. The most valuable feature for us is the support they provide.

            Valuable Features:

            The most valuable feature for us is the support they provide us. We're putting together a budget for upgrading to another Aruba kit, but we always know that the support will be there.

            Improvements to My Organization:

            It's a reliable product and it just works. We haven't had to really do anything with it. We don't have much budgeted for WiFi because we only have a couple of small offices, but the product is light, very effective, and incredibly reliable for both our employees and guests. I think it'll drive our BYOD policy for more guests who come into our office.

            Room for Improvement:

            I don't like how the traffic comes out of the controller. Users connect to the wireless APs and all the traffic converges to the controller and then back out again. This is probably not a limitation but a design issue.

            Use of Solution:

            We use Aruba in our manufacturing facilities for the handheld wireless scanners in warehouse production environments.

            Deployment Issues:

            We've had no issues with deployment.

            Stability Issues:

            It's been stable. We started out with a small warehouse and then we went into the next warehouse then to the productions areas and other spaces.

            Scalability Issues:

            We use it the most in our largest manufacturing site with several big warehouses. It scaled just find in this environment.

            Initial Setup:

            I wasn't involved in the setup about four years ago.

            Other Solutions Considered:

            We looked at HP/Aruba and Cisco.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user219789
            CIO and Strategic Technical Leader at a university with 51-200 employees
            Vendor
            The most valuable feature for us is High Density. We also like the location awareness it provides.

            What is most valuable?

            The most valuable feature for us is High Density as it allows us to provide coverage for lots of our students both in the same classroom and across campus.

            How has it helped my organization?

            It really drives our WiFi function because 95% of the network connections are from student BYOD. It provides location awareness and uses HP's software, which is great.

            What needs improvement?

            The location-based software isn't quite there yet and we haven't been able to use it the way that works best for us.

            For how long have I used the solution?

            We've used it for over 15 years now. It's been a long journey.

            What was my experience with deployment of the solution?

            We've had no issues with deployment.

            What do I think about the stability of the solution?

            I find that its stability is better than most of the other products we've used over the years.

            What do I think about the scalability of the solution?

            We don't have any notable issues with scalability right now. From time to time, we've noticed that with 5,500 APs, we do have some issues, but they're not anything we wouldn't expect.

            Which solution did I use previously and why did I switch?

            We've used Meru and Cisco, but Aruba's proven to be the best.

            What other advice do I have?

            Consider all the software and add-ons for it because they can increase the value of it for something more than WiFi. Put everything together to maximize the benefit for your company.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user364143
            WW IT Technical Manager at a pharma/biotech company with 1,001-5,000 employees
            Vendor
            The central management feature and the solution's performance are valuable to us. Deployment is easy as well.

            What is most valuable?

            Move valuable to us are the central management feature and the solution's performance. They're also easy to deploy in all our global locations.

            How has it helped my organization?

            We have about 40 offices around the world, and in every office we had a different wireless vendor. Our goal, then, was to have one standard solution for all our offices. Now, for example, when our sales team goes from Singapore to China to Belgium, they can just come into the local office and are automatically connected.

            What needs improvement?

            The AP's didn't automatically connect to our central office upon deployment.

            What was my experience with deployment of the solution?

            We've had some deployment issues, such as the AP's didn't connect to our central office automatically.

            What do I think about the stability of the solution?

            It's a stable solution.

            What do I think about the scalability of the solution?

            It's very scalable. If one of our offices wants extra AP's, we can just ship them and they just need to plug them them. That's it.

            How are customer service and technical support?

            Sometime technical support goes directly through Aruba, and other times it goes through a third party.

            Which solution did I use previously and why did I switch?

            We were using several different vendors, including Cisco and some old HP's, and we wanted to standardized in all our offices. So, we switched to Aruba and now have central management.

            How was the initial setup?

            Initial setup was very straightforward. You just plug it in with a few settings.

            Which other solutions did I evaluate?

            We didn't look at other solutions as HP is the company standard.

            What other advice do I have?

            You may need additional tools like ClearPass, for example, from Aruba.

            Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
            it_user361452
            IT Infrastructure and Security Group Manager at İGA İstanbul New Airport
            Vendor
            It's able to address BYOD complications by providing security for network access.

            What is most valuable?

            For me, its security features are the most valuable, helping us to reduce a lot of complications. For example, there are security code issues we have to address when enterprise users bring their own iPads, iPhones, notebooks, or any mobile device, and they want to access our network. They may need to access our network resources, but there can be complications because they are our enterprise users or guests with unique user names, passwords, etc. Aruba is able to address those complications by providing the security for that network access. 

            How has it helped my organization?

            I work as an IT infrastructure manager. WiFi is in our scope of responsibilities, so we prepare the implementation projects for the general areas and for our enterprise users. 

            We asked for tenders from Aruba, Cisco, and Meru Networks. At the end of the day we decided, or rather I decided, on Aruba because of its security features. We performed a lot of tests to reduce the number of certificates needed, the access point requirements, IPS features, spectrum analyses, etc. After that, we decided that Aruba would be best for us. 

            We have been using it for two years and we are very, very satisfied with the features because there are no security problems. We continued using Aruba, not just with that project, but for different projects in other companies.

            For other projects, we ask for tenders, and if HP wins, Aruba will also win because we will not buy separate WiFi solutions. We will buy solutions under the local area network site. We combine the solutions because we believe that if you are using wired and wireless networks, the one utilizing UNIX systems should be the deciding factor. At the same time we want a program with NOC solutions, BYOD, MDM, and ATM location services. We want all that to work together in our program designs.

            What needs improvement?

            Sometimes there's some small problems, but this is the nature of technology.

            What was my experience with deployment of the solution?

            We've not had any issues with deployment.

            What do I think about the stability of the solution?

            In our two years of use, there haven't been any big problems.

            What do I think about the scalability of the solution?

            We've had some scalability issues because of the way we're scaling our hardware base. For example, we started with 64 access points although our controller supports only 6 core access points. We've scaled incrementally, though, as we then went to 128 and then to 200, whereas our competitors start high.

            Which solution did I use previously and why did I switch?

            Out of the box, we had 1000 access points licensed, but that amount depends on your own license. If you buy 120, you can support 120. There's no change to the control site up to 1000 licenses. Compared to Cisco in this regard, Arube is not as flexible.

            How was the initial setup?

            The initial setup was not complex. There's a CLI, much like Cisco. Aruba's certification is also very similar to Cisco's, which is not very difficult.

            What about the implementation team?

            I implemented it myself.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user361494
            Systems Analysts at a university with 1,001-5,000 employees
            Vendor
            We can now see how many devices and how many users are on our network and where the usage hotspots are.

            Valuable Features

            We were coming from a first-generation wireless network, and now I can use RF optimization for controllers. This is a major advancement for us and we're much happier for having it.

            Improvements to My Organization

            We can now see how many devices and how many users are on our network and where the usage hotspots are. Previously, we didn't have any data of this type, which now allows us to better plan our network.

            Room for Improvement

            I'd like more specific details of each user.

            Use of Solution

            We just put it into production and in the coming weeks we will receive our new access points.

            Deployment Issues

            Deploying it is no problem.

            Stability Issues

            We've had some issues with stability for Mac and iOS users where we've had to disconnect. There may be…

            Valuable Features

            We were coming from a first-generation wireless network, and now I can use RF optimization for controllers. This is a major advancement for us and we're much happier for having it.

            Improvements to My Organization

            We can now see how many devices and how many users are on our network and where the usage hotspots are. Previously, we didn't have any data of this type, which now allows us to better plan our network.

            Room for Improvement

            I'd like more specific details of each user.

            Use of Solution

            We just put it into production and in the coming weeks we will receive our new access points.

            Deployment Issues

            Deploying it is no problem.

            Stability Issues

            We've had some issues with stability for Mac and iOS users where we've had to disconnect. There may be configuration issues, but I'm not sure.

            Scalability Issues

            We're planning for 300 access points, and right now we only have six. We have older HP products, but once we get our new access points, we should be able to scale without problems.

            Customer Service and Technical Support

            Technical support is very, very good. They've supported us with everything that we need.

            Initial Setup

            The initial setup was straightforward. We have some prior experiences with various types of access-point networks, so it was not an issue.

            Other Advice

            Make sure you plan ahead of time.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user347610
            Executive Director of Innovation at a hospitality company with 501-1,000 employees
            Vendor
            The remote access through RAPS is a feature that simplifies access for our providers at home, and provides continuity of security, but the configuration is detailed and can be complex.

            What is most valuable?

            The most valuable features for me are:

            • Built-in firewall
            • Security
            • Authentication
            • Remote access
            • Stability

            How has it helped my organization?

            Providing wireless to our clinicians and providers allows them to be mobile within the facility and still maintain connectivity to valuable information, like our Electronic Health Record. The remote access through RAPS is a feature that simplifies access for our providers at home, and provides continuity of security. In addition we provide guest wireless to our patients and families which improves satisfaction.

            What needs improvement?

            The configuration is extremely detailed and can be quite complex. For a small IT staff, it is difficult to make changes without outside consulting or Aruba Support.

            For how long have I used the solution?

            We've used it for two years. We're using a 3400 controller with AP105 Access Points. The software version is 6.3.1.9_44832.

            What was my experience with deployment of the solution?

            There were no issues with deployment.

            What do I think about the stability of the solution?

            This product has been very stable.

            What do I think about the scalability of the solution?

            No. We have added Access Points and Remote Access Points as needed. We also expanded to a redundant controller which allows High Availability.

            How are customer service and technical support?

            Customer Service:

            Service has been good - 8/10.

            Technical Support:

            8/10

            Which solution did I use previously and why did I switch?

            We switched to Aruba because of the advanced security. In healthcare we have HIPAA compliance to achieve and maintain. Security is a priority.

            How was the initial setup?

            Setting up the controller is complex. The SSIDs, Authentication methodology, Access, is all quite complex to set up. Not for a novice.

            What about the implementation team?

            We used a vendor team to implement. We used a third party consulting firm to assist with setting up the redundant controller. Both were very good.

            What was our ROI?

            This product is considered infrastructure. It is a cost of doing business. It allows our business to be more flexible and mobile. But there is no direct ROI.

            What's my experience with pricing, setup cost, and licensing?

            Aruba has made changes to their licensing to make it more cost effective. Work with a partner that is familiar with all of the features in this product so that you get the licensing you need. Not all features are available with basic licensing. You need to determine the feature set you want, and then look at pricing for that feature set.

            Which other solutions did I evaluate?

            HP and Cisco. HP was not secure enough. We had HP in house already. We looked at Cisco but did not do a demo or work with a partner. We do not have any Cisco in house. From my own research, Cisco was too expensive and did not have a solution that was a single appliance that could do all of the things that Aruba can do. Their solution required firewalls, controllers, and routers to accomplish the same thing. This may no longer be the case.

            What other advice do I have?

            Get a good partner. Not just the local IT shop that has wireless experience. Not all wireless vendors are created equal. To get the real bang for the buck, you need an expert to help you decide what you want and to implement it.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user336468
            Senior Systems/Network Administrator at a financial services firm with 501-1,000 employees
            Vendor
            ​It improves security by helping us to centralize access controls and dot1x, but it would be nice to have the heatmap back in the controller.​

            Valuable Features

            Integrated firewall, integrated WIDS/WIPS on the controllers and the ability to tunnel LAN traffic from the switches through the controllers to set consistent 802.1x and access controls that are consistent across both wired and wireless LANs.

            Improvements to My Organization

            It improves security by helping us to centralize access controls and dot1x and set common policy across both wired and wireless LANs without having to install additional components.

            Room for Improvement

            The controllers used to include heat map functionality. This was removed in a recent release. To get this functionality now, you need to be using Airwave (AWMS), which adds additional cost. On the other hand, Airwave can be used to manage a multi-vendor environment, so there may be some other benefits to having it deployed, but it would be nice to have the heat map back in the controller.

            Use of Solution

            I've been using it for five years.

            Deployment Issues

            No issues encountered.

            Stability Issues

            No issues encountered.

            Scalability Issues

            No issues encountered.

            Customer Service and Technical Support

            Customer Service:

            It's excellent.

            Technical Support:

            It's excellent.

            Initial Setup

            Default settings are sufficient to get a functioning wireless network up and running fairly easily. Complexity increases add vLANs, security policy, dot1x, redundancy, etc.

            Implementation Team

            At my previous employer we had a relatively large wireless installation so we worked with a vendor team. The network at my current employer is small enough that I could handle it myself.

            Pricing, Setup Cost and Licensing

            Licensing has improved. In the past all redundant controllers required licenses for all the access points. They've not implemented a centralized licensing model so that you only need to license your access points once.

            Other Solutions Considered

            We evaluated Cisco. Cisco's solution, at the time, required additional components to provide the same functionality. For example you'd need external firewalls, IDS/IPS, and authentication servers. Aruba controllers had all this built in. I haven't looked at Cisco's current offerings, so this may not still be the case.

            Other Advice

            I'd recommend you do the training.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user339819
            Founder and Principal Analyst at a tech services company with 1,001-5,000 employees
            Consultant
            They let their customers deploy a wireless network and manage and secure it better than others, but they need to create a better unified story with HP switching.

            Valuable Features

            The most valuable aspects are its security and analytical capabilities.

            I think when it comes to wireless the industry has changed a lot. When it comes to wireless, the industry has changed a lot and with connectivity everyone uses the same chips and really the same hardware so the quality of radio is very similar for every vendor.

            Aruba have put a lot of emphasis on manageability and security, and I think their Airwave and Clearpath products are head and shoulders the best in the industry. They let their customers deploy a wireless network and manage and secure it better than you can do with all other solutions.

            Room for Improvement

            The next step is to create better unified story with HP switching. They're part of the same competitor, and their main competitor, Cisco, has a great unified wired/wireless story, and Aruba need to focus on this. They have great management tools and security capabilities, and they need to extend that to the wireless network.
            Also, they need to enable the data they collect to be used by more companies. If you think of where wireless is big - schools, hospitals, retail environments - it would be good to capture that data and share it with third-parties so they can enhance their customers' experience.

            Stability Issues

            It's amongst the best in the industry. It's used by lots of small companies but also by some of the largest companies in the world, and there's only a couple of vendors who can be multi-thousand user wireless deployments, and Aruba's one of them. They have a rock solid solution.

            Scalability Issues

            It's highly scalable, and I like the way they have orientated their portfolio. They have a configuration called 'Instant' where you don't actually need a controller, you can just start with a couple of access points and get it at relatively low cost. As you scale it out, you can add more access points, and one or two controllers, and manage it through the cloud. So almost any configuration the customer wants they can do, and as it gets larger, you can bring in the management tools. It's not like some solutions where you have to rip it out to go larger.

            Customer Service and Technical Support

            I think it's great. I've never heard a customer complain and they get you on the phone with an engineer quickly. Obviously it's very focused on wireless so you're not going to be calling them for a wide range of problems. For the solution, they're very good.

            Initial Setup

            It's easy to get going. You can take an access point out of the box and have it running in minutes.

            Other Advice

            It's been the tech leader in the wireless market for a long time, which is why HP paid so much for them. Using the product is very simple, and there are lots of features unique to them. If you're going to purchase it - and you will pay a premium so it will cost more - take advantage of the security features, management tools, and analytical features.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            ITCS user
            ICT Technician at The Godolphin School
            Vendor
            We are using older AP-61's that still work well, but it's beginning to show a few cracks as it ages and more devices simultaneously access the network.

            Use of Solution:

            This solution has been in place for close to 9 years.

            Other Advice:

            Even as the current system we are using is old and the AP's being used are AP-61's, it is still working well.

            We have 64 AP's around the site and with more and more students bringing in their wireless devices, we are only now starting to see some cracks. These cracks are to be expected due to the age of the system, and I'm sure it wasn't designed to have more than 1,000-plus devices accessing the network at the same time.

            So if the current and future Aruba systems are as good as the old, we should all be fine.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user137469
            Network Engineer with 1,001-5,000 employees
            Vendor
            We needed a real stack environment, a high density switch & dual power supply.
            Managing our data centre network was a challenge. It was designed 15 years ago, before the internet, and not very flexible. If the users had asked us to create a new system we might have had to say no because we didn’t have the space and the bandwidth. With two networks – one for administration and one for students – to manage, we were certain the old data centre would not serve users’ needs into the future: it had no room for expansion. It was difficult to install new equipment because of the huge amount of cable. We needed a data centre to give us space and where it would be easy to add and remove equipment. The administration had become increasingly dependent on IT services for carrying out its duties. As e-administration capabilities expanded, ensuring delivery of the systems demanded…

            Managing our data centre network was a challenge. It was designed 15 years ago, before the internet, and not very flexible. If the users had asked us to create a new system we might have had to say no because we didn’t have the space and the bandwidth.

            With two networks – one for administration and one for students – to manage, we were certain the old data centre would not serve users’ needs into the future: it had no room for expansion. It was difficult to install new equipment because of the huge amount of cable. We needed a data centre to give us space and where it would be easy to add and remove equipment. The administration had become increasingly dependent on IT services for carrying out its duties. As e-administration capabilities expanded, ensuring delivery of the systems demanded by its seven independent departments was becoming even more crucial. Everything is done electronically today.

            Our network supports more than 400 applications, ranging from internal systems for supporting healthcare for the elderly and handicapped to public-facing, self-service applications for the municipality’s 203,000 citizens.

            We chose the HP 3800 switches for a number of reasons: we needed a real stack environment, it is a high density switch with 48 1 Gb ports and four 10 Gb ports, it has dual power supply for redundancy, and it has a lifetime warranty. The lifetime warranty is important to us. If a device breaks and is no longer available, HP provides a similar device – a newer version.

            At the network’s edge are more than 1,000 devices in 800 different buildings, connected using HP 2600 Series Switches and HP 3500 Series Switches. HP 5400 Series Switches connect 30 backbone devices. HP ProCurve MultiService Mobility Access Points are installed throughout the network to give easy network access to laptops, tablets and smartphones.

            We have been working with HP products for the past 15 years. We needed to do this installation quickly and working with products we trusted and knew inside out really helped. There was just no reason to start again with a new vendor. Network deployment took just six weeks. We have helped beta-test HP ProCurve Manager Plus for the past 5 years. 

            The whole design creates redundancy, it is a showcase of the right way to do it. The HP 3800 switches not only have the flexibility of a stackable form factor, they have 10 Gb expandability to support bandwidth-intensive applications, providing investment protection for future needs. The flexibility we have is a huge benefit. We now have a system that can cope with future demands and can create new systems demanded by the users. It is much more flexible when you have to add more equipment: we no longer have to pull new cables because they are already installed in the racks. You just have to add the new equipment, put the network connections into the network switches and it just runs the way it should.

            When you have 10 Gb links it is easier to add extra VLANs and now we have the option to use 10 Gb everywhere – a huge difference to the 1 Gb links we had previously. The 10 Gb fibre is key to making our network design work. Currently we have 450 km of fibre installed across our municipality. It is now easier to find your way around the network, improving network monitoring significantly. The way it is structured now, monitoring is easier. All the racks are designed the same so it’s much easier to find your way around. All the devices have a unique naming structure and unique address, and all the ports on the switches are designed for a specific purpose – so you know where things are.

            Even when a stackable switch is operated with other units, there is only ever a single management interface for the network administrator to deal with. This simplifies the setup and operation of the network. You only have to manage 1 switch for each stack, meaning I only have to manage 5 switches instead of the 24 I would have had to manage previously.

            The system is more responsive for the users and we now have a system that can cope with future demands: now that we have the space and the bandwidth we need, we have the ability to create the new systems that the users want.

            Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
            it_user212721
            President at a tech services company with 51-200 employees
            Consultant
            Cisco vs. Aruba Wireless Solutions
            Cisco or Aruba Networks? If you are considering wireless access solutions, this is a common question that you are probably asking. You probably have sales people knocking at your door. How do you make sense of all the stories that you are presented with. If you have done any research, you are aware that Cisco and Aruba are the two top names in the wireless access space. This brief posting should give you some insight. Cisco Cisco is the undisputed leader in the wireless access market, according to Gartner Research. This leadership number is comprised of four different product lines that are a result of four product acquisitions. Thus, when you are evaluating Cisco, the question is, which product line? When a company has this many product lines, it makes the upgrade path…

            Cisco or Aruba Networks?

            If you are considering wireless access solutions, this is a common question that you are probably asking. You probably have sales people knocking at your door. How do you make sense of all the stories that you are presented with. If you have done any research, you are aware that Cisco and Aruba are the two top names in the wireless access space. This brief posting should give you some insight.

            Cisco

            Cisco is the undisputed leader in the wireless access market, according to Gartner Research. This leadership number is comprised of four different product lines that are a result of four product acquisitions. Thus, when you are evaluating Cisco, the question is, which product line? When a company has this many product lines, it makes the upgrade path confusing, since there are incompatibilities. There is also the question of which products may eventually be dropped. These product lines are not consistent with user interfaces, policy enforcement, RF patterns, etc. For instance, Cisco ISE won’t work with Cisco Meraki. Cisco 3602 and 3702 high density access points will not work with Meraki. And Meraki will not work with the other Cisco access solutions. With all these development teams working on the same but different products, something needs to change at some point. But we can’t advise you on that.

            Meraki has an excellent sales strategy of providing free access points to try. Their online provisioning and user interface are quite appealing. This often results in companies making decisions without properly weighing all the options…including their long term requirements. Careful, unemotional evaluation is vital for any major wireless infrastructure investment.

            Aruba Networks

            Aruba Networks is the number two wireless access provider on a revenue basis. They are focused on the wireless access business and with such focus, all their products are interoperable. This gives customers a great deal of flexibility with little risk of being trapped in a solution that has little future upgrade potential. Aruba is very strong when it comes to client roaming within a facility or its grounds using Aruba Client Match.

            Aruba also operates in a multi-vendor wireless environment. Aruba ClearPass and AirWave are widely used by Cisco customers, since the Aruba functionality outperforms Cisco.

            Aruba’s Instant Access Points provide one-touch provisioning of a wireless network. Once one AP is configured with a web interface, every other AP connected to the network is automatically provisioned. Aruba also has a cloud management solution to reduce the capital investment cost for a sophisticated wireless solutions.

            So if you are considering Cisco vs Aruba, be sure to do your homework and dig deep. Keep emotion and show out of your decision process.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user201984
            IT Specialist at a healthcare company with 51-200 employees
            Vendor
            Allowed us to have one controller at our central location and still provide wireless to our outlying clinics.

            What is most valuable?

            The main reason I chose to implement the HP WLC was due to the limitations of our previous Sonicwall WLC not being able to have layer three provisioning. I would say that feature is the most valuable.

            How has it helped my organization?

            With our old wireless network, we had to put controllers at every location to have wireless access. This product allowed us to have one controller at our central location and still provide wireless to our outlying clinics.

            What needs improvement?

            The user interface on the product isn’t terribly intuitive in some areas, especially when setting up VSC’s.

            For how long have I used the solution?

            I've been using HP MSM 720 Mobility Controller and 40 HP since April 2014, so approximately 10 months.

            What was my experience with deployment of the solution?

            I experienced a few issues while deploying the controller. Getting the product to work correctly with a back end RADIUS server proved to be a bit of a task and the lack of documentation didn’t help either.

            What do I think about the stability of the solution?

            Stability wise the product has been fairly rock solid. I can’t think of any time I have had to even reboot it since I implemented it.

            What do I think about the scalability of the solution?

            The particular model (MSM 720) doesn’t provide much in terms of scalability. It only allows for 40 Access Points which my company has about that number.

            How are customer service and technical support?

            Customer Service:

            Customer service on the phone I would rate fairly poorly. On more than one occasion I could not understand the agent or would get disconnected, however, online customer service is much better.

            Technical Support:

            I have only used the HP forums for technical support and it has a pretty good following and a lot of knowledgeable users.

            Which solution did I use previously and why did I switch?

            We previously used a Sonicwall NSA3500 for all our needs. We switched due to the lack of Layer three provisioning at the time plus I wasn’t a fan of one device controlling so many aspects of our network and security.

            How was the initial setup?

            I would say complex, mainly due to the lack of good documentation. All together, it took me about a week to fully get the product in a production state. Coming from a Cisco background it seemed much more cumbersome than their products.

            What about the implementation team?

            We used an in house team (me).

            What was our ROI?

            I am not sure of the ROI at the moment. It has not been implemented long enough for any significant ROI.

            What's my experience with pricing, setup cost, and licensing?

            Original setup cost for this implementation was around $30,000. Day-to-day the product costs nothing.

            Which other solutions did I evaluate?

            Any time we have a project we must have three viable options to choose from. We looked at HP, Cisco and Meru.

            What other advice do I have?

            • Have a strong knowledge of your internal network
            • Study the manual as much as possible
            • Focus on VSC’s and Vlan configuration
            • If you come from a Cisco background keep in mind you won’t use an access port on the switch port connected to the AP like you would in a Cisco WLC setup, but instead either a trunk or tagged port
            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user148020
            Executive Director Ops and Infra at a university with 1,001-5,000 employees
            Vendor
            We needed the ability to be flexible or add capacity when necessary.
            To support the success of every student, we leverage Oracle business intelligence tools for predictive modeling to identify when counseling intervention is needed. We need the capacity to run demanding applications, the uptime to operate around the clock, and the agility to react quickly to changing demands. HP and Columbus State University has a long standing relationship that started in 1995. HP account team, VAR partners nurtured that collaboration with CSU in to a successful partnership to lay a solid infrastructure foundation to position the university to transform to a global university. To meet these goals, we virtualized our data center running VMware software on HP Converged Infrastructure. HP was a natural choice. We had relied on HP servers, networking, and storage for more than…

            To support the success of every student, we leverage Oracle business intelligence tools for predictive modeling to identify when counseling intervention is needed. We need the capacity to run demanding applications, the uptime to operate around the clock, and the agility to react quickly to changing demands. HP and Columbus State University has a long standing relationship that started in 1995. HP account team, VAR partners nurtured that collaboration with CSU in to a successful partnership to lay a solid infrastructure foundation to position the university to transform to a global university.

            To meet these goals, we virtualized our data center running VMware software on HP Converged Infrastructure. HP was a natural choice. We had relied on HP servers, networking, and storage for more than a decade. We also use HP Z Workstations in our computer labs, HP notebooks for faculty and staff, and HP printers around campus. We keep abreast of other vendor technologies, but we’ve always had a good relationship with HP. HP integrates well with the VMware platform—and when we upgraded and consolidated our servers, HP was a fantastic guide. We used HP Technology Consulting Services to design a new high performance, energy efficient data center. We consolidated from approximately 200 physical servers down to an eight-blade HP BladeSystem infrastructure that requires less electricity and cooling, and that even reduced footprint enough to allow us to rent out freed floor space. HP consultants came in and worked with us on the design of our revamped data center, all the way from security to redundancy, including air conditioning systems, fiber coming in and out, and generator systems with backups.

            At the heart of our data center is the HP BladeSystem c7000 Enclosure that provides all the power, cooling, and I/O infrastructure needed to support modular server, interconnect, and storage components. I’ve always been impressed by the modularity of HP equipment. You can tailor it to specific needs to be more flexible and to save money. You can add capacity when you need it. Our enclosure houses eight production blade servers. We use HP ProLiant BL685c Server Blades to house most of its test and production virtual machines. A blade is a self-contained server that contains only the core processing elements, making it hot-swappable. For additional storage, blades can connect to another storage blade or to a network attached SAN. We run our test and non-production systems on HP ProLiant DL385 Servers.

            The HP StoreVirtual P4500 Storage System gives us a virtualized pool of storage resources to deliver enterprise SAN functionality. You have storage but also brains behind it. You have multiple interconnected servers. The data that gets written out to that storage is spread across all the different servers and disk drives. That gives us two main advantages. One is redundancy, so that if a drive or even an entire storage node goes down, we don’t lose data, and the end user never knows it happened. Two, if you’re writing to or reading from multiple disks, you can store and retrieve data much faster. You spread out the hardware load and the risk across multiple nodes of storage, all acting as one.

            We used HP LeftHand SAN/ iQ software to provision and manage storage, and thanks to tight integration between HP and VMware, envision being able to monitor and manage the environment from a central VMware vSphere platform.

            HP Networking switches deliver high quality networking services with the modular
            ability to add capacity. The HP Networking Lifetime Warranty delivers next-business-day replacement, with phone and email support. One of the reasons HP has a leg up on the competition is its lifetime warranty and maintenance. With some vendors, you have to buy maintenance agreements every year, and that gets expensive. HP Network Management software enables network firmware updates, notifications, and alerts, with single-pane-of- glass control. Recently, we started talking to HP about HP Software-defined Networking (SDN), providing an end-to-end solution to automate the network from data center to campus. We’ll be able to virtualize network components for redundancy, performance and high availability—have multiple physically separate network components act as one unit, so that if switch A goes down switch B takes over for it.

            Server provisioning in the virtualized environment takes 30 minutes, compared to 30 days to provision a new physical server. That enables us to quickly adapt our network and systems to accommodate increasing traffic, new services, and demanding applications. Faculty today increasingly run “upside down” classrooms, providing lecture content in multimedia formats to be viewed beforehand, with class time spent working collaboratively in small workgroups. They also expect the latest educational applications to be available quickly in computer labs. In the past, it took a substantial amount of time for our staff to reimage computer lab devices; now the task is quickly accomplished, and we are even able to give end users some self-service access to machines and their functionality. The next step will be to leverage VMware for a more cloudlike, IT-as-a-Service environment in which staff can provision their own resources without calling on our IT department. Our HP CI foundation absolutely will support this evolution.

            Another thing the infrastructure now supports is the predictive analytics we employ to trigger counseling intervention for students in need. We use Oracle Business Intelligence Enterprise Edition(OBIEE); Oracle Data Integrator (ODI); and Oracle Endeca Information Discovery to analyze unstructured data, such as that generated by social media, to detect when a student might be encountering academic, social, or financial difficulties. We have a goal and responsibility to reach out, intercede, and support students as soon as they are having difficulties. Those things would not have been possible in the old environment; it couldn’t have handled the bandwidth or processing. But successful universities of the future will have to do all this.

            Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
            it_user137460
            Head of Technical Services with 51-200 employees
            Vendor
            Enables automated network posture assessment and real-time security across OpenFlow-enabled network devices.
            Our K-12 school has an extensive campus which hosts 250 faculty and 1500 students, with over 240 students living in boarding houses. Our senior students and faculty members each have a school-provided laptop, while also allowing BYOD access to the network in boarding houses, and throughout the campus for select users. Our IT team faced numerous security challenges associated with allowing unmanaged devices onto the network. We needed a solution that could accurately and reliably prevent and report threats to the network, no matter who the user or what the device is. Despite implementing measures such as installing local antivirus software on the school-owned machines and intrusion prevention on the firewall, our team was still bogged down with hours of manually identifying and eliminating…

            Our K-12 school has an extensive campus which hosts 250 faculty and 1500 students, with over 240 students living in boarding houses. Our senior students and faculty members each have a school-provided laptop, while also allowing BYOD access to the network in boarding houses, and throughout the campus for select users.

            Our IT team faced numerous security challenges associated with allowing unmanaged devices onto the network. We needed a solution that could accurately and reliably prevent and report threats to the network, no matter who the user or what the device is. Despite implementing measures such as installing local antivirus software on the school-owned machines and intrusion prevention on the firewall, our team was still bogged down with hours of manually identifying and eliminating network threats such as botnets, spyware, and malware—issues that were also impacting student and faculty productivity.

            When we approached HP with our challenges, HP delivered the Network Protector SDN Application to identify and block network threats and enable secure BYOD. HP Network Protector Security, running on the HP Virtual Application Networks SDN Controller, enables automated network posture assessment and real-time security across OpenFlow-enabled network devices such as switches.

            One of the concerns with implementing an SDN solution is knowing where to start. We were able to implement an SDN solution quickly because of our investment in OpenFlow-enabled hardware. We were able to take advantage of the Network Protector SDN solution by downloading a free software upgrade for our existing switches to enable OpenFlow, eliminating the need for a costly rip-and-replace of our network infrastructure.

            Network Protector leverages the Virtual Application Networks SDN Controller and OpenFlow to program the network infrastructure with security intelligence from the TippingPoint RepDV Labs database. This effectively turns the entire network infrastructure into security-enforcement devices, providing unprecedented threat protection and visibility.

            We installed the solution during a school break, and saw instant results when students and faculty returned. Immediately, thousands of threats were automatically identified and blocked by HP Network Protector, and our IT team was able to proactively address network vulnerabilities.

            HP Network Protector takes away a lot of the manual labor that we used to do; we now know exactly where the infections are and how many there are—we can detect threats and respond in a proactive manner. That saves us hours of work every week.

            We use Network Protector to help us with challenges around sites like Facebook, which are a distraction during class. With the DNS Blacklist feature, we restrict access to websites like that, which encourages the staff and students to engage more with one another during class. It’s hard for us to measure the return on investment that we’ve had with HP Network Protector, but there’s no doubt that it gives us the power to help staff and students be more productive in the classroom; and at the end of the day, that’s what we’re all about.

            Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
            ITCS user
            Associate Consultant at a tech services company with 10,001+ employees
            Consultant
            The new centralized licensing have made scalability easier than it was in the past.

            What is most valuable?

            The Wireless integration with ClearPass Policy Manager to give a complete BYOD solution is absolutely the key to today's business requirements. I am sure there is a lot more they can achieve but by far they have been quite innovative in the market.

            How has it helped my organization?

            There are a lot of features that are quite unique to the product. The products from Aruba Network cater for a wide range of organizations, from media companies like BBC, to IT Companies like Microsoft and lots of universities see a perfect fit for their requirements. As an IT Network implementer I can easily see how this product fits the bill for many questions asked by companies today to embrace the future of IT Devices and personal devices at work.

            What needs improvement?

            This is an ever growing industry and there are lots of new features that are being requested on a daily basis by different companies, partners and suppliers.

            For how long have I used the solution?

            I have used it since 2007, about eight years.

            What was my experience with deployment of the solution?

            Like any other product there are a few challenges that need to be overcome as most of the organizations have a heterogeneous network. Aruba products can happily sit over your existing network without making a large change to the way the network works. This is the best bit about Aruba Networks.

            What do I think about the stability of the solution?

            The product development team is quite good to fix any issues. Considering the large variety of devices and network cards that Aruba has to cater for the number of issue faced have not been significant. They also get a fix out quite quickly before the issue turns into a major problem.

            What do I think about the scalability of the solution?

            It is a very scalable product. The new centralized licensing and the newer controller models have made scalability even easier.

            How are customer service and technical support?

            Customer Service:

            7/10.

            Technical Support:

            Technical support is one of the strong areas for Aruba and I would rate it as 8/10.

            Which solution did I use previously and why did I switch?

            Cisco has always been a close competitor to Aruba Networks but Cisco is much bigger than just wireless hence I think Aruba does justice to what they have to offer and are focused on Wi-Fi only.

            How was the initial setup?

            The setup is quite straightforward. The solutions can be deployed based on best practices.

            What about the implementation team?

            The support for implementation both from supplier and vendor is great. The installation definitely takes some ground work and preparation in-house but once it’s all sorted as per the design the product can be fully configured in a couple of days’ time.

            What was our ROI?

            I think the ROI is great if it is going to replace the wired environment, but it is not going to descale the wired environment then it needs a bit of a hard sell to meet the ROI.

            What's my experience with pricing, setup cost, and licensing?

            This is a very subjective question and has many dependencies like the level of discount you can achieve will contribute largely to the initial cost and the everyday running cost is dependent on how many changes or enhancement you want to make at regular basis.

            Which other solutions did I evaluate?

            We also looked at Cisco Wireless products.

            What other advice do I have?

            It is a great product and if you want complete control over your network for wireless users this is definitely the product you should choose.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user184704
            Channel System Engineer-MEA at a tech services company with 501-1,000 employees
            Consultant
            ​Easy to deploy. I especially like the Adaptive Radio Management feature.

            What is most valuable?

            Adaptive Radio Management

            How has it helped my organization?

            We're a VAR and it's our best selling solution.

            For how long have I used the solution?

            Two years.

            What was my experience with deployment of the solution?

            No issues encountered.

            What do I think about the stability of the solution?

            No issues encountered.

            What do I think about the scalability of the solution?

            No issues encountered.

            How are customer service and technical support?

            Customer Service: Fast response and professional teams. You can add new patches to match your requirements. Technical Support: Fast response and professional teams. You can add new patches to match your requirements.

            Which solution did I use previously and why did I switch?

            No previous solution used. …

            What is most valuable?

            Adaptive Radio Management

            How has it helped my organization?

            We're a VAR and it's our best selling solution.

            For how long have I used the solution?

            Two years.

            What was my experience with deployment of the solution?

            No issues encountered.

            What do I think about the stability of the solution?

            No issues encountered.

            What do I think about the scalability of the solution?

            No issues encountered.

            How are customer service and technical support?

            Customer Service:

            Fast response and professional teams. You can add new patches to match your requirements.

            Technical Support:

            Fast response and professional teams. You can add new patches to match your requirements.

            Which solution did I use previously and why did I switch?

            No previous solution used.

            How was the initial setup?

            It is straightforward.

            What about the implementation team?

            We used a vendor team and their level of experience was excellent.

            What other advice do I have?

            Aruba focuses on high-end WLAN technologies. They are now certified with many other vendors to be used in conjunction with their products. It is easy to deploy and there are many other benefits.

            Disclosure: My company has a business relationship with this vendor other than being a customer: we're a VAR
            it_user180984
            System Architect - Networks at a university with 501-1,000 employees
            Vendor
            The initial setup required a lot of work however the scalability is the key for the solution

            What is most valuable?

            The scalability is the key here. We operate in a multi-vendor environment, running proprietary and open source software as well as pretty much every OS in it. We have to be able to adjust features as we need them throughout the WLAN.

            How has it helped my organization?

            WLAN is one of the major functions that allows employee movement without re-doing cabling etc.

            What needs improvement?

            I haven't encountered an area for improvement and am quite satisfied with the product.

            For how long have I used the solution?

            We implemented WLAN 4 years ago.

            What was my experience with deployment of the solution?

            We haven't encountered any major issues with the deployment. Normal minor glitches as usual, but nothing major. I'd expect to face the same issues with any brand of WLANs.

            What do I think about the stability of the solution?

            All stability issues have been due to configuration changes. Currently as the WLAN expands we are starting to have some issues that aren't directly dependent on Arubas' solution, but issues in aggregate and core network layers.

            What do I think about the scalability of the solution?

            We have no issues in scalability.

            How are customer service and technical support?

            Customer Service:

            8 out of 10.

            Technical Support:

            8 out of 10.

            Which solution did I use previously and why did I switch?

            I'm familiar via my career with other manufacturers solutions and have worked with those too. In my current position we have used Arubas' WLAN from the start.

            How was the initial setup?

            As always in complex systems, initial setup required a lot of work that might be seen as complex. On the other hand it was also logical and among the professionals, straightforward. Initial setup of single equipment is easy, but it only allows you to start configuring it.

            What about the implementation team?

            We did the implementation in-house with a technical person from the manufacturer.

            What was our ROI?

            Every AP implemented takes out around 3 switch interfaces. Also work can be done away from the desk, and much faster in certain positions. I'd say that it took about three years to get an ROI.

            Which other solutions did I evaluate?

            We did a massive comparison with most of the WLAN vendors and from those we chose Aruba.

            What other advice do I have?

            Main thing is to have a clear vision of what is needed from the WLAN and of course, the expertise of the staff is one key factor. Pretty much, the rest is just pricing of the solution, acquisition and running costs.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            ITCS user
            Network Engineer at a university with 501-1,000 employees
            Vendor
            We don't need to visit each AP locations for a code upgrade or troubleshooting but some went bad over time.

            What is most valuable?

            Central controller and ARM function on Access Points.

            How has it helped my organization?

            We don't need to visit each AP locations for a code upgrade or troubleshooting.

            What needs improvement?

            More stable cide

            For how long have I used the solution?

            6 years.

            What was my experience with deployment of the solution?

            Some of them have cable limitations.

            What do I think about the stability of the solution?

            Yes, we did. Some model of APs went bad over time.

            What do I think about the scalability of the solution?

            No, we don't as long as we purchase the license.

            How are customer service and technical support?

            Customer Service: Almost excellent. Technical Support: Almost excellent.

            Which solution did I use previously and why did I switch?

            Yes,…

            What is most valuable?

            Central controller and ARM function on Access Points.

            How has it helped my organization?

            We don't need to visit each AP locations for a code upgrade or troubleshooting.

            What needs improvement?

            More stable cide

            For how long have I used the solution?

            6 years.

            What was my experience with deployment of the solution?

            Some of them have cable limitations.

            What do I think about the stability of the solution?

            Yes, we did. Some model of APs went bad over time.

            What do I think about the scalability of the solution?

            No, we don't as long as we purchase the license.

            How are customer service and technical support?

            Customer Service:

            Almost excellent.

            Technical Support:

            Almost excellent.

            Which solution did I use previously and why did I switch?

            Yes, we did. It was Cisco Autonomous APs, but we replaced them as we wanted a centralized system.

            How was the initial setup?

            It was pretty straightforward.

            What about the implementation team?

            We used a vendor and they were very knowledgeable.

            Which other solutions did I evaluate?

            Yes we also evaluated Cisco Lightweight APs.

            What other advice do I have?

            You should start implementing the latest and greatest access points which are 801.11 AC.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user177036
            Professional Services Engineer at a tech services company with 51-200 employees
            Consultant
            Has more features than other wireless solutions. Additional troubleshooting capabilities for ClearPass could help.

            What is most valuable?

            The Wireless Controller's firewall feature and the ClearPass Access Management product's NAC feature.

            How has it helped my organization?

            As of now, we are utilising the existing features of the product and it satisfies all our requirement.

            What needs improvement?

            Additional troubleshooting capabilities for the ClearPass product.

            For how long have I used the solution?

            2 years.

            What was my experience with deployment of the solution?

            None yet.

            What do I think about the stability of the solution?

            None yet.v

            What do I think about the scalability of the solution?

            None yet.

            How are customer service and technical support?

            Customer Service:

            10/10

            Technical Support:

            10/10

            Which solution did I use previously and why did I switch?

            Previously was using Meru and switched due to additional features and functionality in the Aruba products.

            What other advice do I have?

            The Aruba product has more features than the other competitive wireless solutions available in this domain. Product has good stability.

            Disclosure: My company has a business relationship with this vendor other than being a customer: We are an Aruba Partner
            it_user171990
            Engineer with 51-200 employees
            Vendor
            Spectrum Analyzer and the WIP are my eyes in the sky. It would be good to have more than 4GB for the firewall.

            What is most valuable?

            The Aruba Adaptive Radio Management (ARM), Spectrum Analysis and Wireless Intrusion Protection are the most valuable capabilities for me. ARM is helpful because it manages my network for me basically. The Spectrum Analyzer and the WIP are my eyes in the sky, so to speak.

            How has it helped my organization?

            First of all we use to have standalone AP’s and we had to manage each one separately which was very time consuming for me but now we have a centralized management network with the Aruba 3400 series platform that saves me time in managing. Secondly we had a lot of issues with clients hogging all of the airtime and causing other clients to have to wait but now with Aruba Adaptive Radio Management (ARM) all of our clients have a fair share of airtime and the adjustments are automatic in the controller.

            What needs improvement?

            They may have already improved on this but it would be good to have more than 4GB for the firewall. I think this is the only thing I can think of for improvements.

            For how long have I used the solution?

            Just over one year

            What was my experience with deployment of the solution?

            I didn’t have any issues when I deployed to Aruba 3400 series platform. The process was smooth and exciting.

            What do I think about the stability of the solution?

            I didn’t have any issues with stability. We have been up and running for over a year now and the users are very happy with our network.

            What do I think about the scalability of the solution?

            I haven’t had any issues with scalability. We haven’t had any growth or additional things since we deployed the Aruba 3400 series platform.

            How are customer service and technical support?

            Customer Service:

            On a scale from 1 – 10 I would say a 7. I haven’t used the customer service enough to give a higher rating.

            Technical Support:

            On a scale from 1 – 10 I would say a 7. I haven’t used the customer service enough to give a higher rating.

            Which solution did I use previously and why did I switch?

            Yes I previously used a Cisco Solution. We changed products because Aruba was better in cost.

            How was the initial setup?

            The initial setup was straightforward. We deployed all of the hardware and configured the controller and watch the AP’s authenticate and associate with the controller.

            What about the implementation team?

            We used a vendor to the deployment. The deployment went absolutely well. I will have to give the vendor a 10 for their expertise and work they did.

            What was our ROI?

            My ROI is 125%. We have better production for the workers and IT team.

            Which other solutions did I evaluate?

            No! We only evaluated Aruba.

            What other advice do I have?

            If you are interested in a solution that is straightforward in configuring and deploying choose Aruba solutions. If you want features that will open up more time for you as a network admin Aruba solutions is for you. If you are looking to improve your WLAN performance, scalability, stability, and security Aruba solutions is for you.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            ITCS user
            Network Engineer at a tech services company with 51-200 employees
            Consultant
            A Good Wireless LAN Solution

            What is most valuable?

            1. The Integrated firewall

            2. The captive portal authentication for guests

            3. The modular configuration system (by profile and)

            3. AppRF new system (from ArubaOS version 6.4)

            4. Mutli-site Architecture (master local architecture)

            5. Advantageous licensing system (by Access point and not by user, the license server feature from version 6.3).

            What needs improvement?

            1. The new version is not stable.

            2. Teintroduce the Visuel-RF mapping system in the Aruba controllers.

            3. Download the firmware without a support account

            4. stabilization of clearpass

            5. Prepare documentation that handles concepts and not "how to"

            For how long have I used the solution?

            2 years

            What was my experience with deployment of the solution?

            Yes, but generally with the new OS version and with ClearPass.

            What do I think about the stability of the solution?

            Not really.

            What do I think about the scalability of the solution?

            It is a scalable product, but it does not have a Virtual version of the controller.

            How are customer service and technical support?

            Customer Service:

            No idea, i do not deal with them.

            Technical Support:

            75%

            Which solution did I use previously and why did I switch?

            No, Aruba WLAN was my first experience with WLAN solutions and is unique.

            How was the initial setup?

            I think the setup and the configuration of Aruba is complex.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            Product Categories
            Wireless LAN
            Buyer's Guide
            Download our free Aruba Wireless Report and get advice and tips from experienced pros sharing their opinions.