We've used online technical support in the past and have found them to be very helpful and responsive. We are quite happy with them. 

Very good.

Support staff is knowledgeable and will work with hard to ensure all is done to resolve the issue.

My company selected Xilocore to purchase Asigra from due to their willingness to provide training and support for us across the different time zone. Other companies approached were not so accommodating to our requirements.

We paid highly for the support agreement and we were very happy with what was provided. The support person assigned to us was extremely knowledgeable and flexible. His services and assistance to us were second to none.

From the limited contact I've had it's been very good.

Excellent, always at the other end of the phone with a solution to most of the few issues we've had.

Very good.

Excellent.

Very good indeed.

Again, very good technical support

The technical support is knowledgeable and provides good support.

Asigra technical support is outstanding.

It's very good.

It's very good.

Customer services would be a 3 out of 5, simply due high turnover and lack of communication.

Technical support is great, Asigra is working on ways to make it ever better by creating new case portals which help reduce the time to resolution.

I would rate the customer service a 3/5.

I would rate the technical support a 3/5.

8/10.

5/10, Due to different timezones it would always be difficult to get hold of a tech. Need to have more people on board for support which covers all timezones and should be an expert in the product.