Assyst Competitors and Alternatives

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ShayneQuaas
Real User
Global Manager, CA Solutions at a tech services company with 10,001+ employees
May 10 2017

What is most valuable?

The core SDM component (the ticketing system) is the most valuable to me. It is reliable and covers the basic ITSM... more»

How has it helped my organization?

The system becomes a centralized place for ITSM data and process automation for the enterprise. For example, a... more»

What needs improvement?

The suite has grown too large, and has been pulled together from a series of acquisitions. For example, the Service... more»

What's my experience with pricing, setup cost, and licensing?

Licensing from CA is straightforward. The system is licensed by concurrent user. The rule of thumb for named users to... more»

Which solutions did we use previously?

I have consulted with many systems (Remedy, HEAT, Service Center, Tivoli, ServiceNow, Assyst, etc.). Each has their... more»

What other advice do I have?

If you are going to DIY this implementation, I recommend thorough planning with your IT team. Be sure you have the... more»

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