Assyst Alternatives and Competitors

Get our free report covering ServiceNow, BMC, Atlassian, and other competitors of Assyst. Updated: June 2021.
511,307 professionals have used our research since 2012.

Read reviews of Assyst alternatives and competitors

SR
Principal Consultant at a training & coaching company with 1-10 employees
Consultant
Leaderboard
Excellent service catalog, good workflow, and great scalability capabilities

What is our primary use case?

Our client primarily uses the solution for IT service management as well as business service management.

Pros and Cons

  • "The workflow of the solution is very good."
  • "Technical support could be improved."

What other advice do I have?

I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks. The solution is very good. My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model product. Whatever you ask them to configure Axios will configure. That means you need to be clear about what process you want to configure and how the workflow should be. Then you just make sure you maintain it properly to keep it stable. I'd rate the solution eight out of ten.
MS
CEO North America at Axios
Real User
Top 5Leaderboard
Good documentation and support, analytics, and BI charting

What is our primary use case?

We are using Assyst in a Hybrid environment with Assyst app servers running in our own virtualized servers with the database and storage in Azure Cloud, which works well. We use the system for IT Service Management across 16 ITIL v3 processes as part of a cohesive service management platform for delivering shared services for large organizations. We integrate to Azure AD, LUIS/BOT Framework for insights and Virtual Agent support, as well as NetSuite for the asset, user, and billing interfaces. Our focus is on process efficiency while ensuring a great customer experience.

Pros and Cons

  • "One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
  • "We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

What other advice do I have?

Definitely consider this offering. There are many features and options that come with it that don't require custom dev. They upgrade and are supported.
Get our free report covering ServiceNow, BMC, Atlassian, and other competitors of Assyst. Updated: June 2021.
511,307 professionals have used our research since 2012.