Assyst Overview

Assyst is the #1 ranked solution in our list of top License Management tools. It is most often compared to ServiceNow: Assyst vs ServiceNow

What is Assyst?
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
Assyst Buyer's Guide

Download the Assyst Buyer's Guide including reviews and more. Updated: March 2021

Assyst Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUC
Assyst Video

Pricing Advice

What users are saying about Assyst pricing:
  • "Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
  • "Licensing is on an annual basis, with no additional costs."

Assyst Reviews

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MarkosSymeonides
CEO North America at Axios
Real User
Top 10Leaderboard
Nov 5, 2020
Good documentation and support, analytics, and BI charting

What is our primary use case?

We are using Assyst in a Hybrid environment with Assyst app servers running in our own virtualized servers with the database and storage in Azure Cloud, which works well. We use the system for IT Service Management across 16 ITIL v3 processes as part of a cohesive service management platform for delivering shared services for large organizations. We integrate to Azure AD, LUIS/BOT Framework for insights and Virtual Agent support, as well as NetSuite for the asset, user, and billing interfaces. Our focus is on process efficiency while ensuring a great customer experience.

Pros and Cons

  • "One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
  • "We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

What other advice do I have?

Definitely consider this offering. There are many features and options that come with it that don't require custom dev. They upgrade and are supported.
reviewer914262
Principal Consultant at a training & coaching company with 1-10 employees
Consultant
Leaderboard
Oct 30, 2019
Excellent service catalog, good workflow, and great scalability capabilities

What is our primary use case?

Our client primarily uses the solution for IT service management as well as business service management.

Pros and Cons

  • "The workflow of the solution is very good."
  • "Technical support could be improved."

What other advice do I have?

I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks. The solution is very good. My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model product. Whatever you ask them to configure Axios will configure. That means you need to be clear about what process you want to configure and how the workflow should be. Then you just make sure you maintain it properly to keep it stable. I'd rate the solution eight out of ten.
Learn what your peers think about Assyst. Get advice and tips from experienced pros sharing their opinions. Updated: March 2021.
466,310 professionals have used our research since 2012.
Assyst677
Managing Director at a tech services company with 501-1,000 employees
Real User
Leaderboard
Jul 3, 2019
Quickly identifies open tickets

What is our primary use case?

Our primary use case for Assyst was in a governmental institution here in Brazil around that time. It was a project, during which we spent some time traveling in Brazil and implementing solutions. It was government implementation.

Pros and Cons

  • "We could quickly understand what was going on and what the customer wanted to do."
  • "Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

What other advice do I have?

Based on what I know, I would rate Assyst as an eight out of ten.
Ahmed Shehata
IT Quality Section Head at Saudi Public Transport Company JSC
Real User
Top 5Leaderboard
Aug 19, 2019
Provides deep time tracking for each action taken

What is our primary use case?

We used Assyst to apply ITIL processes for more than four years: * Incident management * Service request management * Change management * Problem management * Asset management * Service level management Then we started using it to manage our shared services center for HR, finance, facilities.

What other advice do I have?

if you do not care about user interface and want a tool to apply ITIL Processes so you can use assyst
Buyer's Guide
Download our free Assyst Report and get advice and tips from experienced pros sharing their opinions.