Assyst Reviews

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Real User
Managing Director at a tech services company with 501-1,000 employees
Jul 03 2019

What is most valuable?

The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up then. It was very good. We could quickly understand what was going on and what the customer wanted to do. It's a nice… more»

What needs improvement?

I'm speaking in regards to the state of the IP in 2016, and I don't know how it has improved since that time. However, I would say that some kind of bot assistance, some kind of artificial intelligence to help people solve the problems… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis, with no additional costs.

What other advice do I have?

Based on what I know, I would rate Assyst as an eight out of ten.

Which other solutions did I evaluate?

When I came over to this company, it was decided that the product would be Assyst, so I didn't do any evaluation. However, if we had any bids with the other products Assyst unfortunately would have lost the bids.
Ahmed Shehata
Real User
Maintenance Engineer with 501-1,000 employees
Mar 26 2019

What is most valuable?

* Great service catalog build * Simple administration (service catalog building — process builder) * Deep time tracking for each action taken * Pricing features * CMDB features.

How has it helped my organization?

We applied the ISO 20000 standard using Assyst. It helps us to record all IT incidents and requests. Then we started using it to manage shared services including HR, facilities, finance.

What needs improvement?

* The user interface * The concept of the main request and its related tasks or decisions * Reporting module * CMDB integration * Pricing for incidents * Knowledge management features.


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What is Assyst?

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
Assyst customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUC
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