Assyst Reviews

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Consultant
Principal Consultant at a professional training and coaching company with 1-10 employees
Oct 30 2019

What is most valuable?

The service catalog is a really good aspect of the solution. It offers incident management, problem management, change management, and a self-service portal among other features. The workflow of the solution is very good. The foundational architecture is also impressive. The whole service management… more»

What needs improvement?

The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release. Technical support could be… more»

What's my experience with pricing, setup cost, and licensing?

While the solution is great for large enterprises, it's expensive, so it may not be feasible for smaller organizations. The solution works on a subscription fee. It's not a monthly basis, but more about a one-time fee and then usage according to a variety of items. It's not like a cloud-based model… more»

What other advice do I have?

I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks. The solution is very good. My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model… more»
Real User
Managing Director at a tech services company with 501-1,000 employees
Jul 03 2019

What is most valuable?

The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up then. It was very good. We could quickly understand what was going on and what the customer wanted to do. It's a nice… more»

What needs improvement?

I'm speaking in regards to the state of the IP in 2016, and I don't know how it has improved since that time. However, I would say that some kind of bot assistance, some kind of artificial intelligence to help people solve the problems… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis, with no additional costs.

What other advice do I have?

Based on what I know, I would rate Assyst as an eight out of ten.

Which other solutions did I evaluate?

When I came over to this company, it was decided that the product would be Assyst, so I didn't do any evaluation. However, if we had any bids with the other products Assyst unfortunately would have lost the bids.
Find out what your peers are saying about Axios Systems, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: November 2019.
382,745 professionals have used our research since 2012.
Ahmed Shehata
Real User
IT Quality Section Head at a transportation company with 1,001-5,000 employees
Aug 19 2019

What is most valuable?

* Great service catalog build * Simple administration (service catalog building — process builder) * Deep time tracking for each action taken * Pricing features * CMDB… more»

How has it helped my organization?

We applied the ISO 20000 standard using Assyst. It helps us to record all IT incidents and requests. Then we started using it to manage shared services including HR… more»

What needs improvement?

* End-user interface * The concept of the main request and its related tasks or decisions * Reporting module * CMDB integration * Pricing for incidents * Knowledge… more»

What's my experience with pricing, setup cost, and licensing?

Assyst license has two types one for end-users and one for Support Staff each one of them has the option of concurrent or dedicated license you should know that 1… more»

Which solution did I use previously and why did I switch?

yes, we used CA service Desk then we used Microsoft Service Manager, we switched because we looked to cover more ITIL processes

What other advice do I have?

if you do not care about user interface and want a tool to apply ITIL Processes so you can use assyst

Which other solutions did I evaluate?

yes, CA service desk HP service Manager Managengine Service desk

Articles

User Assessments By Topic About Assyst

Find out what your peers are saying about Axios Systems, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: November 2019.
382,745 professionals have used our research since 2012.

Assyst Questions

What is Assyst?

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
Assyst customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUC
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