Assyst Room for Improvement

Principal Consultant at a professional training and coaching company with 1-10 employees
The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release. Technical support could be improved. View full review »
Managing Director at a tech services company with 501-1,000 employees
I'm speaking in regards to the state of the IP in 2016, and I don't know how it has improved since that time. However, I would say that some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting. View full review »
Ahmed Shehata
IT Quality Section Head at Saudi Public Transport Company JSC
* End-user interface * The concept of the main request and its related tasks or decisions * Reporting module * CMDB integration * Pricing for incidents * Knowledge management features. View full review »
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