Assyst Valuable Features

reviewer914262
Principal Consultant at a professional training and coaching company with 1-10 employees
The service catalog is a really good aspect of the solution. It offers incident management, problem management, change management, and a self-service portal among other features. The workflow of the solution is very good. The foundational architecture is also impressive. The whole service management side of it is based on the CMDB. That concept is really strong in their product. View full review »
Assyst677
Managing Director at a tech services company with 501-1,000 employees
The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up then. It was very good. We could quickly understand what was going on and what the customer wanted to do. It's a nice feature. View full review »
Ahmed Shehata
IT Quality Section Head at a transportation company with 1,001-5,000 employees
* Great service catalog build * Simple administration (service catalog building — process builder) * Deep time tracking for each action taken * Pricing features * CMDB features. View full review »
Find out what your peers are saying about Axios Systems, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
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