Atera Room for Improvement

JL Carrillo
Network Administrator at a university with 51-200 employees
The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature in which we can provide support to customers even if they are not connected to a computer. If I need to chat with a customer I first need to connect to a computer. I haven't tried to create a chat without connecting to a computer. View full review »
reviewer1264113
Owner with 1-10 employees
Since I'm moving more towards the security side, having more freedom to perform identity access management would be great — It's one of the things that are necessary for a lot of companies they secured. So, I'm having to use another party to do so. In the next release, I would like to see the ability to send out a vulnerability scan packet to the network, to discover vulnerabilities, and send back a report. That would be nice. View full review »
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