Aternity Reviews

Aternity is the #1 ranked solution of our top Digital Experience Monitoring tools. It's rated 4.3 out of 5 stars, and is most commonly compared to Nexthink - Aternity vs Nexthink

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Ryan Du Plessis
Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
Real User
Top 20Leaderboard
Sep 23, 2020

What is our primary use case?

The initial use case was purely endpoint performance monitoring, but one of the key things that really shone about Aternity as a product was that the use cases were extremely broad. It became, without a doubt, our most important asset management tool. It was used for productivity management — that was also a very strong use case. Another use case was compliance and security, because one of the key things that we started to leverage it for was monitoring when people were turning off or disabling antivirus products. We could measure that with Aternity and then take action. It was really great at… more »

Pros and Cons

  • The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.
  • We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds.
  • Potentially, the one thing that could probably help with better levels of enterprise adoption is around creating the application monitoring signatures. That process can be a little bit difficult. If one thing could be simplified a little bit, it would be the application monitoring signature creation process.

Cost and Licensing Advice

  • It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back.

What other advice do I have?

Based on my experience, what was key was having Professional Services for at least a period of time. It might not be necessary for the full, end-to-end life cycle of the product, or the period of time that you buy licenses for. But having Professional Services — these are people who know the product intimately, inside and out, and who have a direct line of communication to the engineering teams within Aternity — come and help you set it up, get it out of the box and to start to think of those use cases, is helpful. Because they've got a direct link to the engineering team which is also getting… more »
reviewer1418499
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
Real User
Leaderboard
Sep 17, 2020

What is our primary use case?

Within our company, we have approximately 2,700 users and around 3,000 devices. We primarily use Aternity on our mobile laptop fleet, which includes about 1,200 devices. We use it to get insights into usability and user-experience on those devices. We use it to monitor applications, application performance, for alerting of system errors, troubleshooting, tracking changes and how they've affected the performance. We use it for all the functions of the platform to give us that visibility. We're using the SaaS version.

Pros and Cons

  • We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.
  • Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you.

Cost and Licensing Advice

  • Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink.

What other advice do I have?

Be prepared that you're going to have to build it out to fit your environment and make sure that the expertise is there to understand how to do that. My advice would be to engage their Professional Services. They were really good. The gentleman who helped us was top-notch, and if he didn't have the answers he received the answers for us. That would be my recommendation to help realize the return on investment and get the visibility and the data in the format that you want to see it. That's pretty essential. The biggest lesson we've learned from using Aternity is that a tool like this is… more »
Learn what your peers think about Aternity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2020.
446,626 professionals have used our research since 2012.
reviewer1412316
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Real User
Leaderboard
Aug 31, 2020

What is our primary use case?

One of our use cases was to cover some gaps in our current monitoring. We have visibility into the flows and the traffic coming from our branch routers. We have visibility into the infrastructure, SNMP monitoring for our servers, but we never had anything previously to tell us what the end-user is seeing. The biggest use case we have is identifying the scope of issues. We get tickets all the time saying, "The network is slow at this location." Being able to see and compare the performance of the applications at different locations is huge for us. And when we have an application that's having… more »

Pros and Cons

  • Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application.
  • Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function.

What other advice do I have?

Getting the most value out of it depends on your use case: if you're using it more for service desk agent support or if you're using it for business-level reporting on application performance. My advice would be to learn about all the different use cases there are because it continues to find ways to generate new value for us. Understanding user behavior is probably one of the most enlightening things that we've gotten from the tool. We're seeing that there are certain applications they spend a lot more time in than we may have ever realized, and certain periods when they're active that we may… more »
reviewer1412346
Sr. IT Manager at a manufacturing company with 10,001+ employees
Real User
Leaderboard
Sep 2, 2020

What is our primary use case?

We use it for end-user computer performance monitoring and troubleshooting.

Pros and Cons

  • The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application.
  • Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability.

What other advice do I have?

I do recommend the SaaS version, which has a lot of very good features. And I recommend the team, it's very friendly and helpful. But I would also caution that you need to put in the effort to learn the tool. It's not something that, when you have the tool, all the problems go away. It only tells you the data. How to use the data, how to derive the action and how to improve, still relies on the people who are reviewing the data. It's like the weather forecast. They tell you the weather forecast, but it's your decision, whether you still want to go out or you want to climb a mountain. Aternity… more »
Balaji Surikapuram
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Real User
Top 20Leaderboard
Aug 31, 2020

What is our primary use case?

Because we are in retail, we have a lot of store-facing applications and they have some performance issues. We really want to know how an application is behaving at the endpoint, from the end-user perspective. We support Microsoft Teams, SharePoint, and all the Microsoft SaaS products.

Pros and Cons

  • The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most.
  • When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult.

What other advice do I have?

I would definitely recommend this product if you're looking to get on-time, real-time alerts from the end-user point of view. Your application may be good with hosting in Azure or AWS, but when it comes to the end-user, it's important to know how your application is behaving. What is the performance like? What is the user interaction like with your application? It is not only for monitoring. At an enterprise level, the 10,000-foot overview, we can see a lot more details. We can generate a lot more stats for the enterprise. We can see the software inventory and how long it has been in use. For… more »
reviewer1413246
IT Technical Specialist at a financial services firm with 10,001+ employees
Real User
Leaderboard
Sep 2, 2020

What is our primary use case?

As a bank we have a lot of retail branches, and we especially rely on Aternity for helping us do fault domain isolation across our infrastructure and in the end-user space. We can understand relative performance between different remote locations, and we can understand, within a user profile, when there are hardware issues and when there may be software issues. We use it in our corporate offices as well, but we really see the focus being around when a branch user is having a problem. We're not as mature as some organizations so that we don't have a full, proactive reporting and alerting built… more »

Pros and Cons

  • As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business.
  • The other place for improvement, as an on-prem, non-SaaS customer, is that the system administration and management in Aternity are very difficult. They've even told me that most of their support calls come in due to configuration and system administration on their on-prem. Their on-prem solution is not easy to use.

Cost and Licensing Advice

  • In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price.

What other advice do I have?

My advice would be to push the support people to help you. Engage the vendor early in the process, via Pro Services or via the support, to help with the implementation. Aternity support requires you to press a little bit to get what you want. If you want to get support, you have to engage them strongly and be very assertive. Have a solid list of objectives for what applications and what activities you want to have monitored. It's easy to get lost in "Let's look at everything" without understanding what your key, business-critical functions are. Have a top-10, top-20, top-50 list of activities… more »
Zoilo Amoranto
Service Designer at a financial services firm with 10,001+ employees
Real User
Top 20Leaderboard
Sep 8, 2020

What is our primary use case?

We have a big number of devices and we use it to get a pulse check of how our desktops or workstations are behaving across the enterprise. We don't have it on every device. We have it scattered across all locations where we have a presence. We get metrics such as CPU information, memory utilization and, most importantly, the application performance that comes out-of-the-box with Aternity. Let's say we release new hardware. We have a testing team and they want to see how applications will behave on that new hardware. They install Aternity and they look at the metrics — the CPU, memory… more »

Pros and Cons

  • DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there.
  • There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools.
  • We are waiting for the GA release of their agent. I hope they can do better when they release their endpoint agents. Right now, we are not able to measure some applications, core applications, because it's relying on a specific version of the agent and that agent has not come out yet and there's no ETA. I would like to see them speed up time to market when they release agents.

What other advice do I have?

Evaluate it, look at the pros and cons, define what you're looking for and, if it fits your needs, go for it. It's a very helpful tool to have in the bag. I would highly recommend it. The biggest lesson I have learned from using Aternity is how our core applications behave. Before, we did not have any sort of metrics. Now, we have visibility into how our applications behave so we can actually tell the owners of the applications how to improve their applications. Aternity has its own calculation for measuring user experience. Out-of-the-box, it does measure the user experience for Microsoft… more »
Iven Chung
Infrastructure Architect Specialist at Scotiabank
Real User
Top 20Leaderboard
Sep 22, 2020

What is our primary use case?

We have many use cases for Aternity, but the key ones are that we use it to validate and deploy. One of our big initiatives was converting all of our users within the bank to Office 365. Aternity was heavily used for validation and performance monitoring of the Office 365 project.

Pros and Cons

  • Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations.
  • When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?

Cost and Licensing Advice

  • The pricing is fair.

What other advice do I have?

Have valid use cases defined, know what you want, and make sure that you talk with the Professional Services team and the product team. Get the demos, ask all your questions, and make sure that their solution will actually meet your needs and your use cases. The Aternity guys do a very good job and they're very upfront and honest with their feedback, regarding what their tool can or cannot do.
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What is Aternity?

What is Aternity: Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.

Also known as
Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
Aternity customers

Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild

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