Aternity Valuable Features

Ryan Du Plessis
Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
What was really quite good about it was that, with some of the out-of-the-box, standard applications that everyone expects to be able to monitor it was good, but we could monitor home-brewed applications, which big enterprises have a lot of — applications that are not off-the-shelf but are developed in-house — we could monitor those very carefully, and that was incredibly important. It gave us very bespoke levels of detailed monitoring, and that was for on-prem, mainframe, cloud — any type of application. That was great. The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it. The beauty of it is that it has that really simple Tableau backend so you can manipulate the data within it incredibly easily. If you can think of something, you can usually find a way to force Aternity to show you that permutation of data, in the way that you want to see it. It's flexibility is great. The user interface is good. It's elegant, it's quick, it's simple, it's all built on Tableau, so it feels familiar. It's not difficult to learn how to use it. View full review »
reviewer1418499
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful. It's a new feature. It gives you the ability to filter the comparison by geography, industry, or company size. Obviously, I'm not going to compare myself to another area that may not be relevant and that doesn't run similar applications to those we do as a financial sector company. I wouldn't say it's not valuable, but I wouldn't say it's super-valuable to us as a company. Others might feel differently. View full review »
reviewer1412316
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application. There's a process where you record the transactions and then you feed that into Aternity in an XML file. It then looks at what you're clicking on and what the URL is and, if it sees that on other clients, it can start recording the transactions for those applications. We've used that feature to measure employee experience before and after changes to applications, devices, or operating systems. That's something that is really interesting. One of the dashboards can tell you, when an application is having issues, when the issues started or when we had a change window. It will baseline the performance before and after that change window. View full review »
Learn what your peers think about Aternity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2020.
441,726 professionals have used our research since 2012.
reviewer1412346
Sr. IT Manager at a manufacturing company with 10,001+ employees
The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application. Another area is the before and after comparison. Before and after any change, we can use Aternity to compare the performance. For example, when we implement a big application on our infrastructure, or even let's say when they moved the office, we had the user performance benchmark in the previous office location. Once they moved to a new location, we could look at Aternity and the overall performance and see if there was any change. We find that's a very helpful feature. The new office was supposed to have newer hardware, bigger than what we had, so the performance was supposed to be better. And it turned out, after the move, that user feedback was mixed. They couldn't really spell out what the real issue was and we didn't know if it was based on their feeling. But from the Aternity data we could tell that the network performance actually dropped. Then we started to look into what could be the problem and what we found out that the network equipment was misconfigured. That led to the correction of the error and we could see from Aternity that the performance was getting much better. That was one of the experiences we had using it for the before and after comparison. A third valuable feature is the end-user device troubleshooting or the performance monitoring. For example, when we look at a computer that has slow WiFi connectivity, we are able to see what is the actual transmission speed, what the WiFi signal strength is, etc. We are able to find out what the possible causes are of the user performance issues. This gives us great insights. Also, all the way to the back-end from the server, Aternity provides visibility into the employee device and into application transactions, in the SaaS version. We haven't fully tested that yet. But Aternity has the capability of analyzing the server side and to break it down further into different processes and different procedures that have longer lead times. In addition, the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use Aternity, has gained a lot of attention, not just from IT staff but also from management. We are looking at it and trying to understand what the numbers mean and, more importantly, what the costs are. It tells us we are in a certain quadrant. Why are we there? What can we do to improve? It's very interesting. I wouldn't say it's helpful yet, because we haven't fully understood it, but we are very interested in it. View full review »
Balaji Surikapuram
Team Lead - IT Collaboration at a retailer with 10,001+ employees
The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most. To give an example, we have a SharePoint portal and we configured about 15 banners. If any one of them is breaching the threshold of the number of users, any support person can easily click the incident and nail what the root cause is by looking at the graphical representation. It may be the network or another issue. There are a lot more features for troubleshooting and monitoring and a few other tabs are available, nicely presented. The beauty of this product is that it does support desktop. I've seen a lot of products and they have synthetic monitoring, but they're not real-time. Aternity is real-time and it covers desktop applications. An APM may not help, but a real end-user solution like this is helping us with any issues on the desktop. The thin client is running on the local machine, so we need to know what's happening at the end-user machine. This is another one of the features I like. Another nice feature is that we can customize a lot of dashboards using Tableau. View full review »
reviewer1413246
IT Technical Specialist at a financial services firm with 10,001+ employees
The most valuable features are the ability to * separate machine issues from software issues * build custom monitoring of our own homegrown or non-standard applications. As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business. We find it valuable to be able to see what's going on with the hardware and look at standard applications like Outlook or Teams or Office applications. Those provide a comparison point and let us separate out hardware versus software issues. The custom monitoring is where we really do see a lot of value. View full review »
Zoilo Amoranto
Service Designer at a financial services firm with 10,001+ employees
The application monitoring is the most important feature. For example, how long does it take to open Outlook, or how long does it take to send an email or preview mail? How long does it take to open Word? When it comes to launch time, how quick is the application? We use that for a lot of our Microsoft applications. The ability to measure response time is the best feature. There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools. Aternity enables us to see exactly what employees see as they engage with apps. That means we use Aternity in a reactive mode. When we get a call to our help desk saying a machine is slow or acting up or not behaving as expected, we monitor the device for a couple of days, and then we make our diagnosis based on the reports. We use Aternity to troubleshoot user complaints. View full review »
Iven Chung
Infrastructure Architect Specialist at Scotiabank
The main feature, what we really like about Aternity, is that it can monitor the actual user experience, meaning their actual response times, volume, and when they did what. Another key feature is with regard to the current situation with COVID. A lot of people are now working from home and Aternity has been a very good tool to monitor and measure the performance of the VPN. Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations. View full review »
reviewer1414872
Director GWMS Devlopment at a financial services firm with 10,001+ employees
The troubleshooting is the most valuable feature because we are experiencing some issues with end user computing. It is very helpful finding out what is the root cause. Aternity provides visibility into the employee device and application transactions all the way through to the back-end. There are applications or nonstandard applications where you have an ability to extend them to add extra information, which we are doing right now. You can clarify the information that you receive on Aternity, like your custom application. If it is web-based, then you can customize it with minimal development and get extra information about personal transactions as well as the user experience of browsing between application tabs on the browser. View full review »
Learn what your peers think about Aternity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2020.
441,726 professionals have used our research since 2012.