Atlassian Confluence Benefits
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WiseCat
Enterprise Architect, CISSP at a tech services company with 1,001-5,000 employees
This solution worked fine until Atlassian decided to force everybody into the cloud.
The most mentionable improvement is that documentation with Confluence gains a much better structure. Instead of hundreds of .doc and .xls files roaming the network shares and C: drives of team members, once you get Confluence set up, spend a few hours with all designated authors to define a few guidelines on how pages should look, be interlinked, and how to generally use the tool, the productiveness of creating and improving documentation is phenomenal!
The key is to take the mentioned few hours, get everybody together and produce a "style guide", for want of a better word, about how to use Confluence. Then agree on the top-level structure of your documentation and if everybody accepts this and uses it in their work, all is fine.
My recommendation is to meet for an hour every other week with those who work the most with the tool and fine-tune said "style guide" and the structure. This will help everybody to keep being motivated and to produce the best results. Also in such meetings, ideas about add-ons can be discussed and their integration planned.
View full review »We document all of our software development workflows and the test cases around each software feature, which has been quite helpful for our organization.
View full review »When you're working with Agile, you can't go through from one sprint to another without having a good burndown chart.
View full review »Buyer's Guide
Atlassian Confluence
March 2024
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
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NaveenKumar23
Human Resources Executive at Sticky IO
We used the solution for monitoring and alerting. It was purely for internal processes so we could monitor the status of services and see if something was happening, like an order not getting through, or the customer dropping, or a problem within the system itself. The ability to capture those kind of metrics helped the business.
View full review »KA
reviewer1929324
Head of Architecture at a financial services firm with 10,001+ employees
It is a good collaboration tool. You share the document content and also its history through Atlassian Confluence so that you can trace its development. Also, you can add comments to the project-related items in order to track the history. It has JIRA integration in a way that you can combine the project-related dashboards into one space. This increases the communication between the teams. It is a good way to record know-how basis. You can use it as a know-how base for newcomers to be initiated more easily to the items provided.
View full review »I manage five different channels in the bank. I receive messages, put them in a pipeline, and then process the data in various ways. After that, I distribute the processed data through different channels. I also have other tasks related to client management.
For example, I have to connect my legacy systems with new solutions, and Confluence helps me with that. I use different connectors to transfer data from legacy systems to new core solutions.
View full review »RR
Rajashekher Reddy
DevOps Engineer at Bosch
I have actually not used the solution much. I have only used the solution to create pages, and I also used it to document certain requirements.
View full review »AD
Anthony Q. DeLoach
Program Manager at a government with 10,001+ employees
We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a simple workflow and have an electronic record of those activities.
View full review »With Confluence, everything is in one place, so it's easy to find documentation. This means we don't need to use other tools, like SharePoint.
View full review »Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating.
View full review »Quite simply, information is king. We have been able to share effectively and reduce our reliance on the usual Word docs and shared drives.
View full review »It is very useful for companies that want to deploy their documents in a private cloud repository. Companies don't need to store their documents on some servers on their premises. This document collaboration platform makes it flexible to reach your documents at any time. There is no time or location limitation. You can reach your documents whenever you want and wherever you want. For that reason, it is a very useful tool.
View full review »The tool improved team collaboration around a usable source of truth.
View full review »- It gives our company a single place to document run books, procedures, and knowledge base articles
- It's quick and easy to edit
- It seamlessly integrates with other tools we use, like JIRA
We are hard core users so there are a lot of examples: At HomeAway we have product development teams for our sites, they use confluence both to document product roadmaps, and for the integration with JIRA to relay to stakeholders the updated status. It is the only place people go at HomeAway to get information.
View full review »YX
Yiming Xiao
Mass Spectometry Specialist at a pharma/biotech company with 11-50 employees
Confluence has helped us by providing faster communication.
View full review »The ease of use makes it accessible for all users. Users are able to insert/edit information without having to have wiki knowledge. We can put any “static” information in Confluence. “Static” meaning that the information does not change on a daily basis. The strong search function let’s us find stored information rapidly.
We store customer information, work processes, to do’s, best practices, etc.
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Steven Malone
Operations Support Specialist at Heartland Payment Systems
Confluence improved our communication and collaboration allowing everyone relevant to the discussion to provide their feedback while allowing managers to easily sift through the conversation to make strategic decisions.
View full review »SY
Sergio Yazyi
Consultant at a energy/utilities company with 1,001-5,000 employees
This has helped our organization in the following ways:
- Enables conversations and meeting outcomes to be visible and evolve faster.
- Opens collaboration and empowers everybody to contribute in knowledge construction.
- Accelerates the learning curve of new hires by giving them a platform for self-learning and understanding conversation dynamics.
- Helps groups do asynchronous work, reducing meetings overload, and improving productivity.
- Enables distributed teams to have a common virtual place for knowledge sharing and history.
This is our corporate wiki, all departments use it for process and knowledge management. We implemented a 'control center' in Confluence using the JIRA integration for both Change Control and Incident Management.
View full review »DocOps is a leading edge approach to technical content. We could not have done this without Confluence. Other companies are looking to duplicate.
View full review »- It has improved collaboration, transparency, and documentation quality among teams.
- It has started us on the journey of knowledge management, not leaving valuable IP in peoples’ heads.
- It has enabled us to publish ubiquitous language and link standard definitions to words used in documents.
- It has enabled us to link templates to JIRA workflows in the management of our business processes.
- It has drastically improved the discipline around meetings and arising actions.
Really speeds up creation and approval of policies and procedures and provides a centralized area for users to access current versions of documents.
View full review »BH
Bilal Haidar
Quality Assurance Team Lead at a tech services company with 11-50 employees
Atlassian Confluence has definitely improved our organization. Before Confluence, we only had documentation on JIRA. Now, the requirements are routinely documented. We use the solution for test planning and documentation-related testing. It is also extremely useful for technical documentation. You can create different spaces for the different teams. Atlassian Confluence has helped the company a lot.
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Morgan Day
Managing Consultant - Enterprise Architecture at Wipro Technologies
Confluence has helped us through its ease of use and access to relevant information in a targeted way.
View full review »In the past, only documentation engineers could edit the software manuals. Now, both developers and documentation engineers can edit manuals and share opinions.
View full review »It has helped our organization as follows:
- Information is kept up to date.
- Accessible anywhere.
- Editable by everyone.
- Secure.
- Exportable.
Centralisation of knowledge, easily searchable.
View full review »Confluence allows creating new documentation very fast. This allowed us to organize our self-written documentation in a very efficient way.
View full review »This became the primary location where all knowledge documents and other documentation were recorded and held. Its ability to allow creation of child pages helped to nest topics within topics
View full review »Thorough tracking and logging of actions (Nothing gets lost), far fewer office files sent around by collaborating online, instant availability of information.
View full review »Reduced redundant communication and overall better communication among knowledge workers
View full review »RS
RajatSharma
RPA Business Consultant at a tech consulting company with 10,001+ employees
It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.
View full review »For many of my clients, we use Confluence as a shared collaborative knowledge management tool. It helps them as it is one repository for all the information and is easily searchable .
View full review »Before using Confluence we have had the documentation spread across multiple shared drives and emails. Confluence gave us a chance to re-arrange the documents into a single repository and group the information logically in home page(s). I have called our home page a one-stop-shop for all team related links. Furthermore, other teams have created their own home pages and we are able to access each other spaces, sharing knowledge and know-how. When we do project work we can share the progress and develop documentation on the go while everyone has access to the latest version in real time. Talking about this, the thing I love about Confluence is that every document becomes a living document and we don't need to wait until it is 100% ready, but start with a draft and develop in progress.
View full review »DM
reviewer1119327
Works at a government with 1,001-5,000 employees
The solution is very intuitive and provides excellent content management.
View full review »- Avoids the need for document versioning
- Centralizes document access
- Provides easy access
- Has an easy search facility
- Allows you to store all documents in one place
- Enables you to share documents
- Allows you to publish articles
Confluence has been our central knowledge platform for several years. All of our agent team use the knowledge base constantly throughout their work.
View full review »It allows collaborative functionality across documents, meeting notes and project requirements.
View full review »JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions.
The addition of Confluence allowed us to take the aggregation a big step forward by adding project and support documentation into one central holistic repository.
View full review »We use this tool in the following ways:
- Internally: In IT development, it acts as a support for different development areas with the documentation of tools, manuals, internal handbooks, and best practices.
- Externally: In business areas, it acts a place for the documentation of systems and FAQs.
We also exploit the SOAP API to make automated updates of specific wiki pages, such as z/OS. This is automated by means of a scheduler that triggers when some interesting event has occurred. I can also be trigged by Windows, which is a manual invocation.
The improvement is that this type of information is now found in one place instead of being found “here and there”.
View full review »Prior to my organization adopting Confluence, email was everything. Internal knowledge sharing was always an email, which would get lost in everyone's inbox, along with all the "Reply All" comments. Now, any information worth sharing is posted to Confluence, with threaded comments making future research and referencing far more effective.
View full review »AF
Andrew Fadeev
Head of Atlassian product line at a consultancy with 51-200 employees
Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre.
View full review »We can share solutions for various problems between people who work in the company. The next logical step is to use Confluence to manage support documentation. Documentation is a focus of our company for development.
View full review »Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists. Information, knowledge and users of many areas are integrated in one place.
View full review »Buyer's Guide
Atlassian Confluence
March 2024
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.