Atlassian Confluence Benefits

BB
Enterprise Architect, CISSP at a tech services company with 1,001-5,000 employees

This solution worked fine until Atlassian decided to force everybody into the cloud.

The most mentionable improvement is that documentation with Confluence gains a much better structure. Instead of hundreds of .doc and .xls files roaming the network shares and C: drives of team members, once you get Confluence set up, spend a few hours with all designated authors to define a few guidelines on how pages should look, be interlinked, and how to generally use the tool, the productiveness of creating and improving documentation is phenomenal!

The key is to take the mentioned few hours, get everybody together and produce a "style guide", for want of a better word, about how to use Confluence. Then agree on the top-level structure of your documentation and if everybody accepts this and uses it in their work, all is fine.

My recommendation is to meet for an hour every other week with those who work the most with the tool and fine-tune said "style guide" and the structure. This will help everybody to keep being motivated and to produce the best results. Also in such meetings, ideas about add-ons can be discussed and their integration planned.

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Christopher Justice - PeerSpot reviewer
Vice President of Operations at BL.INK

We document all of our software development workflows and the test cases around each software feature, which has been quite helpful for our organization.

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EmanMasalmeh - PeerSpot reviewer
Agile Coach at Majid Al Futtaim

When you're working with Agile, you can't go through from one sprint to another without having a good burndown chart. 

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Buyer's Guide
Atlassian Confluence
March 2024
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
NK
Human Resources Executive at Sticky IO

We used the solution for monitoring and alerting. It was purely for internal processes so we could monitor the status of services and see if something was happening, like an order not getting through, or the customer dropping, or a problem within the system itself. The ability to capture those kind of metrics helped the business.

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KA
Head of Architecture at a financial services firm with 10,001+ employees

It is a good collaboration tool. You share the document content and also its history through Atlassian Confluence so that you can trace its development. Also, you can add comments to the project-related items in order to track the history. It has JIRA integration in a way that you can combine the project-related dashboards into one space. This increases the communication between the teams. It is a good way to record know-how basis. You can use it as a know-how base for newcomers to be initiated more easily to the items provided.

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Walter Ribeiro Silva - PeerSpot reviewer
CEO at Mprojects Soluções Em Informática LTDA

I manage five different channels in the bank. I receive messages, put them in a pipeline, and then process the data in various ways. After that, I distribute the processed data through different channels. I also have other tasks related to client management.

For example, I have to connect my legacy systems with new solutions, and Confluence helps me with that. I use different connectors to transfer data from legacy systems to new core solutions.

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RR
DevOps Engineer at Bosch

I have actually not used the solution much. I have only used the solution to create pages, and I also used it to document certain requirements.

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AD
Program Manager at a government with 10,001+ employees

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a simple workflow and have an electronic record of those activities.

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Dusanka Mladenovic - PeerSpot reviewer
Data Architect at a financial services firm with 5,001-10,000 employees

With Confluence, everything is in one place, so it's easy to find documentation. This means we don't need to use other tools, like SharePoint.

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it_user674073 - PeerSpot reviewer
Principal Writer & User Experience Design at a tech company with 201-500 employees

Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating. 

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it_user308109 - PeerSpot reviewer
Senior Development Manager at a financial services firm with 1,001-5,000 employees

Quite simply, information is king. We have been able to share effectively and reduce our reliance on the usual Word docs and shared drives.

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Cuneyt Gurses - PeerSpot reviewer
Solution Architect, DevOps Engineer at sonne technology

It is very useful for companies that want to deploy their documents in a private cloud repository. Companies don't need to store their documents on some servers on their premises. This document collaboration platform makes it flexible to reach your documents at any time. There is no time or location limitation. You can reach your documents whenever you want and wherever you want. For that reason, it is a very useful tool.

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it_user524307 - PeerSpot reviewer
Tech Director at a tech company with 1,001-5,000 employees

The tool improved team collaboration around a usable source of truth.

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it_user101889 - PeerSpot reviewer
Mgr, IT Development - Collaboration Platforms with 501-1,000 employees
  • It gives our company a single place to document run books, procedures, and knowledge base articles
  • It's quick and easy to edit
  • It seamlessly integrates with other tools we use, like JIRA
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it_user204948 - PeerSpot reviewer
Senior IT Operations Manager at a recreational facilities/services company with 1,001-5,000 employees

We are hard core users so there are a lot of examples: At HomeAway we have product development teams for our sites, they use confluence both to document product roadmaps, and for the integration with JIRA to relay to stakeholders the updated status. It is the only place people go at HomeAway to get information.

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YX
Mass Spectometry Specialist at a pharma/biotech company with 11-50 employees

Confluence has helped us by providing faster communication.

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it_user229572 - PeerSpot reviewer
Manager Ops ID Solutions at a tech services company with 501-1,000 employees

The ease of use makes it accessible for all users. Users are able to insert/edit information without having to have wiki knowledge. We can put any “static” information in Confluence. “Static” meaning that the information does not change on a daily basis. The strong search function let’s us find stored information rapidly.
We store customer information, work processes, to do’s, best practices, etc.

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SM
Operations Support Specialist at Heartland Payment Systems

Confluence improved our communication and collaboration allowing everyone relevant to the discussion to provide their feedback while allowing managers to easily sift through the conversation to make strategic decisions.

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SY
Consultant at a energy/utilities company with 1,001-5,000 employees

This has helped our organization in the following ways:

  • Enables conversations and meeting outcomes to be visible and evolve faster.
  • Opens collaboration and empowers everybody to contribute in knowledge construction.
  • Accelerates the learning curve of new hires by giving them a platform for self-learning and understanding conversation dynamics.
  • Helps groups do asynchronous work, reducing meetings overload, and improving productivity.
  • Enables distributed teams to have a common virtual place for knowledge sharing and history.
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it_user265575 - PeerSpot reviewer
VP, Enterprise PMO at a wireless company with 51-200 employees

This is our corporate wiki, all departments use it for process and knowledge management. We implemented a 'control center' in Confluence using the JIRA integration for both Change Control and Incident Management.

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it_user201597 - PeerSpot reviewer
SVP Information Services at a tech company with 10,001+ employees

DocOps is a leading edge approach to technical content. We could not have done this without Confluence. Other companies are looking to duplicate.

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it_user342762 - PeerSpot reviewer
Business Process Designer at a retailer with 501-1,000 employees
  • It has improved collaboration, transparency, and documentation quality among teams.
  • It has started us on the journey of knowledge management, not leaving valuable IP in peoples’ heads.
  • It has enabled us to publish ubiquitous language and link standard definitions to words used in documents.
  • It has enabled us to link templates to JIRA workflows in the management of our business processes.
  • It has drastically improved the discipline around meetings and arising actions.
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it_user370497 - PeerSpot reviewer
Director of Operations at Armada Cloud

Really speeds up creation and approval of policies and procedures and provides a centralized area for users to access current versions of documents.

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BH
Quality Assurance Team Lead at a tech services company with 11-50 employees

Atlassian Confluence has definitely improved our organization. Before Confluence, we only had documentation on JIRA. Now, the requirements are routinely documented. We use the solution for test planning and documentation-related testing. It is also extremely useful for technical documentation. You can create different spaces for the different teams. Atlassian Confluence has helped the company a lot.

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MD
Managing Consultant - Enterprise Architecture at Wipro Technologies

Confluence has helped us through its ease of use and access to relevant information in a targeted way.

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it_user432606 - PeerSpot reviewer
Documentation Department Manager with 10,001+ employees

In the past, only documentation engineers could edit the software manuals. Now, both developers and documentation engineers can edit manuals and share opinions.

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it_user574110 - PeerSpot reviewer
Senior Technical Writer at a tech services company with 501-1,000 employees

It has helped our organization as follows:

  • Information is kept up to date.
  • Accessible anywhere.
  • Editable by everyone.
  • Secure.
  • Exportable.
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it_user735225 - PeerSpot reviewer
Senior Enterprise Analyst Developer at a government with 10,001+ employees

Centralisation of knowledge, easily searchable.

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it_user302112 - PeerSpot reviewer
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees

Confluence allows creating new documentation very fast. This allowed us to organize our self-written documentation in a very efficient way.

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it_user323262 - PeerSpot reviewer
Technical Test Lead at a tech services company with 10,001+ employees

This became the primary location where all knowledge documents and other documentation were recorded and held. Its ability to allow creation of child pages helped to nest topics within topics

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it_user211962 - PeerSpot reviewer
Head of Central Applications at a tech services company with 1,001-5,000 employees

Thorough tracking and logging of actions (Nothing gets lost), far fewer office files sent around by collaborating online, instant availability of information.

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it_user165711 - PeerSpot reviewer
CEO with 51-200 employees

Reduced redundant communication and overall better communication among knowledge workers

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RS
RPA Business Consultant at a tech consulting company with 10,001+ employees

It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.

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it_user577887 - PeerSpot reviewer
Project Manager & Application Engineer at a tech vendor

For many of my clients, we use Confluence as a shared collaborative knowledge management tool. It helps them as it is one repository for all the information and is easily searchable .

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it_user174663 - PeerSpot reviewer
Systems/Applications Specialist with 201-500 employees

Before using Confluence we have had the documentation spread across multiple shared drives and emails. Confluence gave us a chance to re-arrange the documents into a single repository and group the information logically in home page(s). I have called our home page a one-stop-shop for all team related links. Furthermore, other teams have created their own home pages and we are able to access each other spaces, sharing knowledge and know-how. When we do project work we can share the progress and develop documentation on the go while everyone has access to the latest version in real time. Talking about this, the thing I love about Confluence is that every document becomes a living document and we don't need to wait until it is 100% ready, but start with a draft and develop in progress.

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DM
Works at a government with 1,001-5,000 employees

The solution is very intuitive and provides excellent content management.

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it_user574113 - PeerSpot reviewer
Atlassian JIRA & Confluence Expert| Plugin Developer| Trainer at a tech services company with 501-1,000 employees
  • Avoids the need for document versioning
  • Centralizes document access
  • Provides easy access
  • Has an easy search facility
  • Allows you to store all documents in one place
  • Enables you to share documents
  • Allows you to publish articles
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it_user370308 - PeerSpot reviewer
Director of Client Success, Co-Founder at a tech services company with 51-200 employees

Confluence has been our central knowledge platform for several years. All of our agent team use the knowledge base constantly throughout their work.

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it_user172602 - PeerSpot reviewer
Managing Partner at a consultancy with 51-200 employees

It allows collaborative functionality across documents, meeting notes and project requirements.

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it_user736944 - PeerSpot reviewer
Project Delivery Lead at a tech company with 51-200 employees

JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions.

The addition of Confluence allowed us to take the aggregation a big step forward by adding project and support documentation into one central holistic repository.

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it_user129945 - PeerSpot reviewer
Systems Architect with 1,001-5,000 employees

We use this tool in the following ways:

  • Internally: In IT development, it acts as a support for different development areas with the documentation of tools, manuals, internal handbooks, and best practices.
  • Externally: In business areas, it acts a place for the documentation of systems and FAQs.

We also exploit the SOAP API to make automated updates of specific wiki pages, such as z/OS. This is automated by means of a scheduler that triggers when some interesting event has occurred. I can also be trigged by Windows, which is a manual invocation.

The improvement is that this type of information is now found in one place instead of being found “here and there”.

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it_user229629 - PeerSpot reviewer
Business Development at a financial services firm with 1,001-5,000 employees

Prior to my organization adopting Confluence, email was everything. Internal knowledge sharing was always an email, which would get lost in everyone's inbox, along with all the "Reply All" comments. Now, any information worth sharing is posted to Confluence, with threaded comments making future research and referencing far more effective.

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AF
Head of Atlassian product line at a consultancy with 51-200 employees

Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre.

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it_user264564 - PeerSpot reviewer
VMware Administrator at a financial services firm with 501-1,000 employees

We can share solutions for various problems between people who work in the company. The next logical step is to use Confluence to manage support documentation. Documentation is a focus of our company for development.

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it_user190806 - PeerSpot reviewer
IT Specialist at a manufacturing company with 501-1,000 employees

Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists. Information, knowledge and users of many areas are integrated in one place.

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Buyer's Guide
Atlassian Confluence
March 2024
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.