Atlassian Confluence Reviews

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Anonymous User
Real User
Business Process Designer at a retailer with 501-1,000 employees
Feb 23 2017

What is most valuable?

* Search: It is simple to search for documentation throughout Confluence from the search bar. * Audit History… more»

How has it helped my organization?

* It has improved collaboration, transparency, and documentation quality among teams. * It has started us on the journey… more»

What needs improvement?

I would like to see the following improvements: * When comparing page changes, you are only able to select 2 pages. While… more»

What's my experience with pricing, setup cost, and licensing?

Make use of the evaluation option if you are unsure. Another option is to start small and test whether Confluence is for… more»

If you previously used a different solution, which one did you use and why did you switch?

Our previous solution was a combination of our file system, local hard drives, and an internally developed document… more»

What other advice do I have?

Employ lean thinking and learn by doing! Have a rough idea of what you need to achieve and get a working framework in… more»
Sergio Yazyi
Consultant
IT Strategy & Change Consultant at a energy/utilities company with 1,001-5,000 employees
Mar 26 2017

What is most valuable?

The following features are valuable: * The Wiki nature of the product: Collaborative creation of content with version… more»

How has it helped my organization?

This has helped our organization in the following ways: * Enables conversations and meeting outcomes to be visible and… more»

What needs improvement?

I would like to see the solution do the following: * Provide analytics on content usage to help foster adoption… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are also straightforward. Keep an eye on plugins and additions that should be balanced with the… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used MediaWiki and SharePoint before. In comparison with MediaWiki, Confluence is easy to use, more user-friendly… more»

What other advice do I have?

Think about your needs and goals. Test-drive it with a team of people in a real scenario.
Find out what your peers are saying about Atlassian, Microsoft, Drupal and others in Corporate Portals. Updated: February 2019.
317,134 professionals have used our research since 2012.
Anonymous User
Real User
Systems Architect with 1,001-5,000 employees
Feb 22 2017

What is most valuable?

When we compared it to other wiki engines, we found the space concept and the hierarchical page. * Space concept: The space concept was of interest… more»

How has it helped my organization?

We use this tool in the following ways: * Internally: In IT development, it acts as a support for different development areas with the… more»

What needs improvement?

I don't see the need for any large improvements. There are a number of minor improvements that are documented by Atlassian and also some problems… more»

If you previously used a different solution, which one did you use and why did you switch?

We used an intranet based on another product before this solution, and we still use it. However, we never had a wiki engine before Confluence.

What other advice do I have?

The product is easy to install and set up. It is also easy to work with as a user, an editor, or as a reader. Some thought should go into the… more»
Anthony Q. DeLoach
Real User
Program Manager at a government with 10,001+ employees
May 05 2017

What is most valuable?

The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create… more»

How has it helped my organization?

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a… more»

What needs improvement?

The basic improvement needed from my perspective (and it may be more to do with how Office of Management and Budget (OMB) has allowed certain… more»

If you previously used a different solution, which one did you use and why did you switch?

I used previous systems, such as email, common spaces, CDs, snail mail, and lately, SharePoint (we are still using this as well). These are all… more»

What other advice do I have?

If you want to solve complex problems with a simple solution, then use Confluence and use it to scale to more complicated things as you grow.
William Scarce
Consultant
Mgr, IT Development - Collaboration Platforms with 501-1,000 employees
Mar 26 2017

What is most valuable?

* Quick and easy editing/creating of web based content * Content is easy to format and easy to share: You simply type and… more»

How has it helped my organization?

* It gives our company a single place to document run books, procedures, and knowledge base articles * It's quick and easy… more»

What needs improvement?

* Some versions have annoying bugs from time to time. Doesn't all software? * The interface and functionality is different… more»

What's my experience with pricing, setup cost, and licensing?

Atlassian is dirt cheap when it comes to enterprise software. I would suggest limiting the number of plugins (a.k.a… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using TWiki. We needed an enterprise ready tool instead of freeware.

What other advice do I have?

* Hire someone with experience using Atlassian tools, if possible * Don't implement organically * Have a PLAN for how you… more»
SrDevManager109
Real User
Senior Development Manager at a financial services firm with 1,001-5,000 employees
Feb 23 2017

What is most valuable?

The most valuable features are the collaboration and sharing of information. The ability to crowdsource the gathering of information and have… more»

How has it helped my organization?

Quite simply, information is king. We have been able to share effectively and reduce our reliance on the usual Word docs and shared drives.

What needs improvement?

The WYSIWYG editor is great, but there are some problems with formatting. Tables and fonts are not always rendered correctly, especially when CCS… more»

If you previously used a different solution, which one did you use and why did you switch?

I’ve played with MediaWiki, but not in detail and therefore I can’t compare it with Confluence.

What other advice do I have?

This is a good product which beds itself into the enterprise very quickly. It soon becomes indispensable. It is worth getting a limited… more»
Elizabeth Volini
Real User
Project Delivery Lead at a real estate/law firm with 10,001+ employees
Sep 14 2017

What is most valuable?

The flexibility, well-rounded features, and capabilities to support the different needs of the organization.

How has it helped my organization?

JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions. The addition of… more»

What needs improvement?

There are certain features, like AD FS and workflows, that don't appear to be mature enough for Enterprise use.

If you previously used a different solution, which one did you use and why did you switch?

Our organization had many different solutions for PPM. We switched to Atlassian to consolidate our PPM as well as to support the introduction of… more»

What other advice do I have?

Make sure to have passion for solving problems. Atlassian has solutions, you just need to figure out which ones to apply. Also, try to keep your… more»
George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Mar 06 2018

What is most valuable?

The best features are the following: * Automated TOC * Horizontal tabbing option * Expanding drop down lists * Easy image integration * Access to… more»

How has it helped my organization?

Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating.

What needs improvement?

There is no concept of peer review or a draft mode - whatever you write is live. What typically happens is that the navigation bar becomes… more»

If you previously used a different solution, which one did you use and why did you switch?

Wiki has been used for a long time at my company. Many people enjoy its zero learning-curve.

What other advice do I have?

Wiki is a good solution for non-tech writers. It is easy to learn and has a number of good features. The writing does not live beside the code… more»
See 12 More Atlassian Confluence Reviews

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User Assessments By Topic About Atlassian Confluence

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317,134 professionals have used our research since 2012.

Atlassian Confluence Questions

Atlassian Confluence Projects By Members

What is Atlassian Confluence?

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
Confluence
Atlassian Confluence customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

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