Atlassian Confluence Reviews

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George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Mar 06 2018

What is most valuable?

The best features are the following: * Automated TOC * Horizontal tabbing option * Expanding drop down lists * Easy image integration * Access to the underlying HTML * The list of macros in the drop down.

How has it helped my organization?

Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating.

What needs improvement?

There is no concept of peer review or a draft mode - whatever you write is live. What typically happens is that the navigation bar becomes frighteningly large and difficult to read unless someone takes the reigns and curbs the knee jerk… more»

If you previously used a different solution, which one did you use and why did you switch?

Wiki has been used for a long time at my company. Many people enjoy its zero learning-curve.

What other advice do I have?

Wiki is a good solution for non-tech writers. It is easy to learn and has a number of good features. The writing does not live beside the code, like GitHub Markdown does, nor does the wiki editor contain advanced editing features, like… more»
RajatSharma
Real User
RPA Business Consultant at a tech consulting company with 1,001-5,000 employees
Mar 27 2019

What is most valuable?

Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex problems.

How has it helped my organization?

It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.

What needs improvement?

Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.

What's my experience with pricing, setup cost, and licensing?

* It's easy to set up, as it gives a quick guide for the same process. * Costing and pricing may vary depending on usage.

If you previously used a different solution, which one did you use and why did you switch?

N/A.

What other advice do I have?

N/A.

Which other solutions did I evaluate?

N/A.
Find out what your peers are saying about Atlassian, Microsoft, Drupal and others in Corporate Portals. Updated: August 2019.
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Andrew Fadeev
User
Head of Atlassian product line at a consultancy with 51-200 employees
Sep 17 2017

What do you think of Atlassian Confluence?

How has it helped my organization?

Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

No, Atlassian's documentation is very good.

What do I think about the stability of the solution?

No, the product works stably.

What do I think about the scalability of the solution?

No, the product has scalability up to 2000 users.

How is customer service and technical support?

Customer Service: Atlassian's service desk is very friendly. Technical Support: They quickly resolve all of our problems.

Which solutions did we use previously?

We used IBM Connections. It is a very interesting solution,…
Steven Malone
Real User
Operations Support Specialist at a financial services firm with 10,001+ employees
Jan 17 2019

What is most valuable?

The ability to customize fields to allow for both qualitative and quantitative data discussions allowed us to back up our "gut feelings" with data collected from the industry and our customers.

How has it helped my organization?

Confluence improved our communication and collaboration allowing everyone relevant to the discussion to provide their feedback while allowing managers to easily sift through the conversation to make strategic decisions.

What needs improvement?

We let some data fields get out of control as well as some product submissions, so some type of mass maintenance capability to easily reset or restart the system without losing all configuration options would be helpful.
Suresh Mallula
Vendor
Data Scientist at a tech vendor with 51-200 employees
Nov 01 2017

What do you think of Atlassian Confluence?

What is most valuable?

Makes integration with other softwares or plugins easier.

What needs improvement?

User interface (UI) could be improved.

For how long have I used the solution?

Began using it in the last year.

What was my experience with deployment of the solution?

No, we did not face issues with deployment.

What do I think about the stability of the solution?

No, we did not face issues with stability.

What do I think about the scalability of the solution?

No, we did not encounter any issues with scalability.

How is customer service and technical support?

Customer Service: Their customer service is good. Technical Support: A nine out of 10.

Which solutions did we use previously?

We were looking for comprehensive solution, so we tried Confluence.

What

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User Assessments By Topic About Atlassian Confluence

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Atlassian Confluence Questions

What is Atlassian Confluence?

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
Confluence
Atlassian Confluence customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

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