Atlassian Confluence Reviews

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Anthony Q. DeLoach
Real User
Program Manager at a government with 10,001+ employees
May 05 2017

What is most valuable?

The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create… more»

How has it helped my organization?

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a… more»

What needs improvement?

The basic improvement needed from my perspective (and it may be more to do with how Office of Management and Budget (OMB) has allowed certain… more»

If you previously used a different solution, which one did you use and why did you switch?

I used previous systems, such as email, common spaces, CDs, snail mail, and lately, SharePoint (we are still using this as well). These are all… more»

What other advice do I have?

If you want to solve complex problems with a simple solution, then use Confluence and use it to scale to more complicated things as you grow.
Elizabeth Volini
Real User
Project Delivery Lead at a real estate/law firm with 10,001+ employees
Sep 14 2017

What is most valuable?

The flexibility, well-rounded features, and capabilities to support the different needs of the organization.

How has it helped my organization?

JIRA has allowed my organization to aggregate our entire portfolio into one system and to eliminate five other disparate solutions. The addition of… more»

What needs improvement?

There are certain features, like AD FS and workflows, that don't appear to be mature enough for Enterprise use.

If you previously used a different solution, which one did you use and why did you switch?

Our organization had many different solutions for PPM. We switched to Atlassian to consolidate our PPM as well as to support the introduction of… more»

What other advice do I have?

Make sure to have passion for solving problems. Atlassian has solutions, you just need to figure out which ones to apply. Also, try to keep your… more»
Find out what your peers are saying about Atlassian, Microsoft, Drupal and others in Corporate Portals. Updated: April 2019.
333,153 professionals have used our research since 2012.
George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Mar 06 2018

What is most valuable?

The best features are the following: * Automated TOC * Horizontal tabbing option * Expanding drop down lists * Easy image integration * Access to… more»

How has it helped my organization?

Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating.

What needs improvement?

There is no concept of peer review or a draft mode - whatever you write is live. What typically happens is that the navigation bar becomes… more»

If you previously used a different solution, which one did you use and why did you switch?

Wiki has been used for a long time at my company. Many people enjoy its zero learning-curve.

What other advice do I have?

Wiki is a good solution for non-tech writers. It is easy to learn and has a number of good features. The writing does not live beside the code… more»
Anonymous User
Real User
Tech Director at a tech company with 1,001-5,000 employees
Jul 27 2017

What is most valuable?

One of the valuable features is Confluence and JIRA integration. The most valuable integration feature between JIRA and… more»

How has it helped my organization?

The tool improved team collaboration around a usable source of truth.

What needs improvement?

I would like to see an improvement in licensing so I’m not paying for inactive users. Basically, I’d like the “system” to… more»

What's my experience with pricing, setup cost, and licensing?

Slowly release to users and add subscriptions. Keep on top of subscribers and remove idle/inactive users.

If you previously used a different solution, which one did you use and why did you switch?

We used SharePoint and Wikis. They were hard work and had poor integration.

What other advice do I have?

Just do it.
RajatSharma
Real User
RPA Business Consultant at a tech consulting company with 1,001-5,000 employees
Mar 27 2019

What is most valuable?

Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex… more»

How has it helped my organization?

It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer… more»

What needs improvement?

Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.

What's my experience with pricing, setup cost, and licensing?

* It's easy to set up, as it gives a quick guide for the same process. * Costing and pricing may vary depending on usage.

If you previously used a different solution, which one did you use and why did you switch?

N/A.

What other advice do I have?

N/A.
DocDepManager11
User
Documentation Department Manager with 10,001+ employees
Jun 23 2017

What is most valuable?

Editing is convenient. We often have to edit manuals for different projects of the same software. These projects have only small differences in… more»

How has it helped my organization?

In the past, only documentation engineers could edit the software manuals. Now, both developers and documentation engineers can edit manuals and… more»

What needs improvement?

It is not as professional as FrameMaker. Confluence is light and very convenient, but it is difficult to reuse the same content and its format is… more»

What's my experience with pricing, setup cost, and licensing?

Confluence is convenient and cheaper but not so professional. FrameMaker is for documentation departments in a large company and Confluence is for… more»

What other advice do I have?

Ask the vendor to set up your environment if you buy Confluence.
Issa Gorissen
Real User
Senior Enterprise Analyst Developer at a government with 10,001+ employees
Sep 12 2017

What is most valuable?

Availability of documents hosted in confluence very easily. You only need a browser, so even on a smartphone it is… more»

How has it helped my organization?

Centralisation of knowledge, easily searchable.

What needs improvement?

Being robust when dealing with complex pages, eating too much CPU, badly designed plugins.

What's my experience with pricing, setup cost, and licensing?

No advice, pricing is publicly available.

If you previously used a different solution, which one did you use and why did you switch?

No previous wiki solution.

What other advice do I have?

* Do not install too many plugins, and choose them well, since some are heavy or broken. * Do not allow attachment uploads… more»
Andrew Fadeev
User
Head of Atlassian product line at a consultancy with 51-200 employees
Sep 17 2017

What do you think of Atlassian Confluence?

How has it helped my organization?

Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

No, Atlassian's documentation is very good.

What do I think about the stability of the solution?

No, the product works stably.

What do I think about the scalability of the solution?

No, the product has scalability up to 2000 users.

How is customer service and technical support?

Customer Service: Atlassian's service desk is very friendly. Technical Support: They quickly resolve all of our problems.

Which solutions did we use previously?

We used IBM Connections. It is a very interesting solution,…
See 2 More Atlassian Confluence Reviews

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User Assessments By Topic About Atlassian Confluence

Find out what your peers are saying about Atlassian, Microsoft, Drupal and others in Corporate Portals. Updated: April 2019.
333,153 professionals have used our research since 2012.

Atlassian Confluence Questions

Atlassian Confluence Projects By Members

What is Atlassian Confluence?

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
Confluence
Atlassian Confluence customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.


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