Atlassian Confluence Reviews

Atlassian Confluence is the #1 ranked solution of our top Knowledge Management Software tools. It's rated 4.5 out of 5 stars, and is most commonly compared to Microsoft Teams - Atlassian Confluence vs Microsoft Teams

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Lindsay Fifield
Vendor
Customer Success Manager at LogiGear Corporation
Jul 11 2020

What is most valuable?

We really like how it organizes everything. I don't know if it's because of the ability to create different pages or not, however, everything is very organized. It's easy to differentiate different materials based on the project and… more »

What needs improvement?

The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at.

What's my experience with pricing, setup cost, and licensing?

I don't know what the licensing costs for the solution are at this time.

Which solution did I use previously and why did I switch?

We also use Salesforce as a project management tool. They aren't really the same, however, we do use the two in tandem.

What other advice do I have?

We're Atlassian customers. I'm just the customer success manager, so I'm not on the technical or the testing side. I'm not sure which version of the solution we are on, however, I believe it to be the most up to date version that is… more »
RajatSharma
Real User
RPA Business Consultant at a tech consulting company with 10,001+ employees
Mar 27 2019

What is most valuable?

Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex problems.

How has it helped my organization?

It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.

What needs improvement?

Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.

What's my experience with pricing, setup cost, and licensing?

* It's easy to set up, as it gives a quick guide for the same process. * Costing and pricing may vary depending on usage.

Which solution did I use previously and why did I switch?

N/A.

What other advice do I have?

N/A.

Which other solutions did I evaluate?

N/A.
Find out what your peers are saying about Atlassian, Microsoft, Drupal and others in Corporate Portals. Updated: August 2020.
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Steven Malone
Real User
Operations Support Specialist at Heartland Payment Systems
Jan 17 2019

What is most valuable?

The ability to customize fields to allow for both qualitative and quantitative data discussions allowed us to back up our "gut feelings" with data collected from the industry and our customers.

How has it helped my organization?

Confluence improved our communication and collaboration allowing everyone relevant to the discussion to provide their feedback while allowing managers to easily sift through the conversation to make strategic decisions.

What needs improvement?

We let some data fields get out of control as well as some product submissions, so some type of mass maintenance capability to easily reset or restart the system without losing all configuration options would be helpful.
Morgan Day
Real User
Managing Consultant - Enterprise Architecture at Wipro Technologies
Nov 26 2019

What is most valuable?

The most valuable features are hyper-linking, the Drawing Tool, and enhanced tables.

How has it helped my organization?

Confluence has helped us through its ease of use and access to relevant information in a targeted way.

What needs improvement?

The standard table capability is substandard and virtually unusable. However with the "Advanced Tables for Confluence" from Bob Swift, this problem was solved. The standard table functionality does not have enough functionality to document things clearly starting with colors. The other tool which is extremely useful is IO Draw although it is expensive. With these two extensions, I was able to… more »

What is Atlassian Confluence?

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
Confluence
Atlassian Confluence customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

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