Atlassian Confluence Archived Reviews (More than two years old)

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Anthony Q. DeLoach
Real User
Program Manager at a government with 10,001+ employees
May 05 2017

What is most valuable?

The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create web-like interfaces without needing to be an expert in… more»

How has it helped my organization?

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a simple workflow and have an electronic record of… more»

What needs improvement?

The basic improvement needed from my perspective (and it may be more to do with how Office of Management and Budget (OMB) has allowed certain features of Confluence to be used) is the ability to move… more»

Which solution did I use previously and why did I switch?

I used previous systems, such as email, common spaces, CDs, snail mail, and lately, SharePoint (we are still using this as well). These are all painful, unsecure systems and require an IT army.

What other advice do I have?

If you want to solve complex problems with a simple solution, then use Confluence and use it to scale to more complicated things as you grow.

Which other solutions did I evaluate?

Before choosing this product, we evaluated SharePoint.
Vendor
IT Specialist at a manufacturing company with 501-1,000 employees
Mar 30 2017

What is most valuable?

I like the macros (formatting, PDF, images, etc.), tags, tables (with autonumber), @user for citing another user, comments, and the access control in content using groups… more»

How has it helped my organization?

Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists. Information, knowledge and users of many areas are integrated… more»

What needs improvement?

I would like to see the ability for each user to config his own home page,

What's my experience with pricing, setup cost, and licensing?

It´s affordable.

Which solution did I use previously and why did I switch?

I never used a different solution.

What other advice do I have?

I advise to start small, then go for the whole company. We started in IT and then expanded to the company using IT as an example.

Which other solutions did I evaluate?

No.
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Sergio Yazyi
Consultant
IT Strategy & Change Consultant at a energy/utilities company with 1,001-5,000 employees
Mar 26 2017

What is most valuable?

The following features are valuable: * The Wiki nature of the product: Collaborative creation of content with version history and easy change tracking. * Knowledge… more»

How has it helped my organization?

This has helped our organization in the following ways: * Enables conversations and meeting outcomes to be visible and evolve faster. * Opens collaboration and empowers… more»

What needs improvement?

I would like to see the solution do the following: * Provide analytics on content usage to help foster adoption. Currently, the statistics have to be requested and are… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are also straightforward. Keep an eye on plugins and additions that should be balanced with the benefits and usage patterns they provide.

Which solution did I use previously and why did I switch?

I have used MediaWiki and SharePoint before. In comparison with MediaWiki, Confluence is easy to use, more user-friendly, and is rich with social/collaboration features… more»

What other advice do I have?

Think about your needs and goals. Test-drive it with a team of people in a real scenario.

Which other solutions did I evaluate?

We looked into MediaWiki, SharePoint, and Jive.
Reseller
Director of Operations at Armada Cloud
Nov 30 2016

What is most valuable?

Built in revision history and document management makes this ideal for companies without a dedicated document controller, and makes life significantly easier for document controllers who are using paper-based systems. I've used Confluence as a Quality Management System at several companies; traditional QMS’s need pretty dedicated management by a document controller to make sure revision history is… more»

How has it helped my organization?

Really speeds up creation and approval of policies and procedures and provides a centralized area for users to access current versions of documents.

What needs improvement?

Sometimes has issues with cron jobs crashing - need to check more recent versions to see if this has been resolved. I'd also love to see integrated project management with Gantt charts, but I'm a sucker for Gantt charts.
Consultant
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees
Jul 20 2016

What is most valuable?

Categories, document editing and creation, the great permission system, awesome plugin management.

How has it helped my organization?

Confluence allows creating new documentation very fast. This allowed us to organize our self-written documentation in a very efficient way.

What needs improvement?

There are two things which annoy us the most: (a) It is written in Java and therefore comes with all the overhead and issues of Java applications. (b) It doesn't allow editing documents with multiple… more»

What's my experience with pricing, setup cost, and licensing?

The more users you have, the more money you will spend. Make sure to give only those users access who really need it.

Which solution did I use previously and why did I switch?

I was using several open source wiki systems, all of them lacked the great ACL and plugin system of Confluence.

What other advice do I have?

Make sure to run backups by dumping the database and saving the Confluence home on nightly basis.
Vendor
Senior IT Operations Manager at a recreational facilities and services company with 1,001-5,000 employees
Aug 11 2015

What is most valuable?

The ease at which any employee can curate content and the ease in which people can discover meaningful and important information to get their job done.

How has it helped my organization?

We are hard core users so there are a lot of examples: At HomeAway we have product development teams for our sites, they use confluence both to document product roadmaps, and for the integration with JIRA to relay to stakeholders the… more»

What needs improvement?

The ability to delegate administrative roles, very difficult to give someone delegated administrative ability – almost all or nothing.

Which solution did I use previously and why did I switch?

Formerly used Sharepoint – we like that Confluence has higher usability for the user so we can democratize content creation.

What other advice do I have?

I would definitely not just purchase and install – engage with an expert, there is a lot of power in using Confluence and you need expert guidance to use it all properly.

What is Atlassian Confluence?

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
Confluence
Atlassian Confluence customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

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