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reviewer1457217
RPA Engineer at Fournxt
Real User
Bot Creator allows developers to create bots to automate their desktop-based applications

Pros and Cons

  • "Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies."
  • "I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error."

What is our primary use case?

  • Automating frond end and back end office jobs.  
  • Automating tiring jobs - Automation Anywhere is used to Automate many jobs that are repetitive. 
  • To deploy a digital workforce and optimize productivity.
  • Report generation.
  • Revenue forecasting.
  • Beneficial to QA processes.
  • Data validation and auditing.
  • Data replication and migration.
  • Customer Relationship Management and other operational sales activities                               

RPA helps to Automate these jobs perfectly.

How has it helped my organization?

With better technologies and research at its disposal, we will see a decrease in the cost of RPA tools.

With it, the other processes on work, the automation cost will dramatically reduce in the upcoming years.

Moreover, as the number of robotic vendors grows, the RPA licensing will see a significant decline rate in RPA licensing and with more space for changes.

RPA Security:

With more significant responsibilities on the robots’ shoulders, the bigger are the possibilities of a breach and system failure.

There will be an improvement in protection measures from the new types of cyber threats or any internal faults will see an increase due to a constant rise in security requirements.

Better Cloud-Based RPA Platform:

According to “Robotics Process Automation (RPA) – 2018 Annual Report,” Everest Group, 2018; currently over half of all RPA processes (~57%) are attended.

Including cloud-based, unattended RPA represents the remaining 43% (33% on-prem, 10% cloud-based).

The growth of IoT and improved cloud services gives more flexibility and security to Robotic Process Automation.

The cloud supplies unlimited, off-site storage, and on-demand access to data.

Automation at its best:

About 70% to 80% of rule-based processes in a business can be automated. RPA has a good hold in both the back- and front-office with advancements in AI, big data, speech recognition technologies, machine learning, and deep neural networks.

As a consequence of predicted growth in the field of Cloud-based tech and natural learning processes, RPA tech is positioned to be even more integrated, automated, and independent.

What is most valuable?

Workload management is a cool feature of Automation anywhere.

Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies. Over 500 leading brands across the world use this tool to handle and scale their business processes with near-zero error rates and minimizing operational costs. AA allows building scripts to perform repetitive tasks instead of writing code. They can automate a broad range of chores from basic level Windows configuration steps to the ultimate networking and remote database processes. The three core components in the AA architecture are:

Bot Creator – It allows the developers to create bots to automate their desktop-based applications.

Control room- An application that works as a controller and handles the entire execution and management of clients, scripts, credentials, roles, security, etc.

Bot Runner – A machine that allows us to run the bot. The status of bot execution is reported back to the control room.

The company offers various products to support enterprises in their journey of digital transformation. They are as follows:

Automation Anywhere Enterprise RPA

The product is dedicated for the business user and comprises advanced capabilities to offer an intuitive interface for the business user, bot developer, and automation administrator. This platform is easiest to use, supports to avoid complexity, and ensures fast adoption & rapid deployment. It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

2. IQBots

IQBot is a cognitive bot designed to support as well as learn from business users and enable the business user to experience the power of advanced artificial intelligence technologies. Integrated with the automation anywhere enterprise RPA, the IQBot offers enterprise massive gains in productivity, as it includes competence of automating complex tasks involving unstructured data. The table below explains the different types of bots in automation anywhere: Task bot, Meta bot, and IQ bot.

Image1-28

3. Bot Insights

The platform displays statistics and graphs to analyze bot performance in the system. It also allows calculating the time saved in the automation process. It is the first analytics solutions build for bots. Bot Insights tightly integrates the real-time business insights with the digital workforce performance.

4. BotFarm

It is an on-demand enterprise-grade platform for RPA bot. The platform scales the capacity of the digital workforce by deploying bots anytime, anywhere with a single click. It can create, deploy and handle thousands of software bots and can ensure resilience, elasticity, and scalability.

5. Bot Store

The first marketplace for plug and play bots dedicated to business automation initiatives. It enables enterprises to discover, deploy, and mobilize bots, including process bots, application bots, and cognitive bots in a fraction of seconds.

What needs improvement?

I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error.

For how long have I used the solution?

I have been using Automation Anywhere for one year. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a partner.
VN
Bot Developer at a tech services company with 51-200 employees
Real User
Top 20
Scalable with a good dashboard and very good technical support.

Pros and Cons

  • "The insights provided by the dashboard are excellent."
  • "If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas."

What is our primary use case?

We primarily use the solution for universal scanning. As an example, the solution can take various service provider bills and will allow us to view all of them in Excel format. That's a very basic use case.

How has it helped my organization?

In SAP, there are many similar regular tasks that are done regularly. In human resources, we created several core SAP systems so that the basic users, in human resources can reduce redundancies by 10 times with very little cost. We actually didn't expect that outcome. It was a nice surprise.

What is most valuable?

It depends on the use case, however, I'd say the most valuable aspect of the solution is the IQ Bot. 

Normally, you just scan the invoice. However, what makes Automation Anywhere different from other services is machine learning, which includes AI. It's easier and more convenient. 

We can include Python programming language too for getting better results.

The solution provides a Community Edition to all the users. It's a great jumping-off point to learn about automation. There are some features that are reduced, however, it's still quite good.

The insights provided by the dashboard are excellent.

What needs improvement?

If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas. I'm still trying to figure out why. It's on a ticket right now. It may be due to updates or changes to the environment. I'm not sure.

The solution lacks in the approval process area. They need to provide more solutions.

For how long have I used the solution?

I've been using the solution for about two years.

What do I think about the stability of the solution?

The stability is pretty good. The only place it lags is if a bot is made and then not used for many months. Then there can be errors. Other than that, it's got excellent stability.

What do I think about the scalability of the solution?

The solution is quite scalable, however, it all depends, from customer to customer and what their actual requirements are.

We have about ten to 15 people who use the solution regularly. We also have an administrator who oversees everything.

We plan to expand across both the enterprise and A2019 versions. Currently, we're just exploring its capabilities more and more.

How are customer service and technical support?

The technical support is excellent. I'd rate it ten out of ten. At first, we did run into a lot of issues, and the support team was very kind. They were also very helpful and responsive. We're quite satisfied with their level of service.

Which solution did I use previously and why did I switch?

I work with RPA technology and have knowledge of multiple companies including Automation Anywhere, Blue Prism, Webpack, and multiple other vendors. However, in this company, we've only ever used Automation Anywhere.

I've worked with the free version of Blue Prism for tasks like sending email. It was fine and worked without issue.

How was the initial setup?

The initial setup is not complex. It's also not straightforward.

If someone is an automation novice, for him to set everything up, he must be very clear and aware of the ports. It's advisable to meet the system requirements. If the system requirements fail, there may be challenges on the system and some features may not work or could potentially work if some adjustments also get made. There needs to be a mastery of the technical network like ports and servers.

If I implement it now, if I just install the automation in my server, then it's a one one-time installation

The deployment time isn't too long. It may just take two or three hours if someone is completely aware of what we are doing.

In order to deploy the solution, one person is enough. You don't need a whole big team.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the pricing or licensing on offer. It's my understanding that there's different pricing, depending on how many licenses a client needs. It's very flexible. If a client just needs a certain aspect, they can just get a license for that.

What other advice do I have?

Automation Anywhere has two different versions, or, rather, two different products. One is the Automation Anywhere Enterprise Edition which is only on-premise. Automation Anywhere also has another service that is called A2019, which can be deployed on-premise. 

One of the main differences between the Enterprise Edition of Automation Anywhere is the dollar policy shop. In there, they can't create or customize our own comment. With A2019, you have an option to create our own comments. A2019 is more flexible. I'd advise new users to go for that version, as opposed to the enterprise version.

Overall, I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
Learn what your peers think about Automation Anywhere (AA). Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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AA
Head of Automation at a tech services company with 51-200 employees
Real User
IQ Bot provides the ability to integrate with in-house or external AI functions

Pros and Cons

  • "We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system."
  • "The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers."

What is our primary use case?

We use the platform to help our customers by building automation solutions in order to solve their business problems. The use cases include AP processing, form data extraction, data collection, and Excel reporting.

We use a combination of RPA and IQ Bot to deal with semi-structured or unstructured data, such as documents and images. We also use Bot Insights for business process analytics and bot operation health checks.

The platform is deployed using an on-premise configuration and connected to multiple bot runners, running in virtualized environments. 

How has it helped my organization?

We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system.

This will reduce the change cost and help business units to elevate their existing teams, processes, and systems so that they can focus on higher-value tasks that require creativity to perform.

The handwriting recognition capability in IQ Bot is particularly interesting, as we can see a high level of accuracy in extracting handwritten texts. 

What is most valuable?

The IQ Bot component has enabled the business to quickly identify the different documents and provide the ability to integrate with in-house or external AI functions. This enables us to extend the initial document extraction facility to transform the information into key decision-making attributes. The document training facility has made it easy to identify select-extract the components on the documents and it is also capable to recognize handwriting context with the help of pre-configured Azure AI services. 

What needs improvement?

The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers. 

We are also to see more features to be added to seamlessly transition between human and bot tasks in the long-running process. We are also keen to see the new AARI feature develop into a voice-enabled command activation to run the bot process. 

For how long have I used the solution?

We have been using Automation Anywhere for more than a year, ever since its release in 2019. 

What do I think about the stability of the solution?

The A2019 in early releases had been quite unstable to our experience. However, since A2019.14 there seem to be improvements in this area and so far we haven’t seen any major issues that impact the existing features we are using. For any of the new features, we suggest to always check on the release notes and understand the limitations of the features before using them in your solution. 

How are customer service and technical support?

The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a limitation in having multiple admin accounts to view the same ticket information but we were told that a new improved system will be implemented to address this limitation. 

Which solution did I use previously and why did I switch?

We use a process-based workflow automation solution and we actually still use them to deal with long-running processes as they have more extensive features to deal with workflow-based problems. However, we see RPA can help in complementing the process by automating the mundane tasks of the process and getting greater efficiency for the business as well as reducing the likelihood of human errors. 

How was the initial setup?

The installation is quite straightforward as they provide us with an installer package that guides you through using wizards. But the pre and post-installation process can be quite complex and laborious depending on what features you need to enable. In some cases, these feature configurations require the underlying services to be restarted from the server backend. When using virtualized environments in the cloud connecting on an internal network domain, there would be extra care needed on the network configurations to ensure communication channels between the machines are properly connected.

What about the implementation team?

We deployed in-house. 

What's my experience with pricing, setup cost, and licensing?

You need to be mindful about the initial server costs if you go with an on-premise deployment model as the specification can surprise some of your stakeholders. For licensing, always try to get through reselling partners for getting more customized and better prices.

Which other solutions did I evaluate?

We observed all major players in the RPA space such as UiPath, BluePrism, and WorkFusion. There are also some companies that operate in a specific market that we looked at.  

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1466988
Senior RPA+Cognitive Developer at Innova Solutions
Real User
Top 20
Good support, and excels in automating complex tasks involving unstructured data

Pros and Cons

  • "Earlier users were converting the unstructured data from the PDF into the structured format to process the task but now, this activity is replaced by IQ Bot."
  • "It would be great if there will be a built-in machine learning model available in the AA, so the developer can directly map it with their task and train the model accordingly."

What is our primary use case?

I primarily use Automation Anywhere for:

  1. SAP Automation using DLL MetaBots.
  2. Salesforce Automation using REST APIs.
  3. Citrix Automation.
  4. Teradata Automation.
  5. Oracle Application Automation using MetaBots.
  6. Automate Mainframe application.

Details: Salesforce Automation

Automating the salesforce application to create the case ID and update the chatter field accordingly using the API.

Through the Bot, we are processing the case number with all of the required operations and at last, changing the case status with the API.

Environment:

We are developing the Bot in the dev environment first, and later testing is performed in the UAT environment. If everything looks fine then we move it into production.

How has it helped my organization?

AA brings a lot of benefits for our organization in a number of different ways.

I could say that many of the Salesforce activities are now replaced by bots, like creating the case ID number, uploading the attachment in the Chatter feed object, and many more.

Earlier users were converting the unstructured data from the PDF into the structured format to process the task but now, this activity is replaced by IQ Bot. It reads the unstructured data from the PDF and processes the task smoothly. Basically, we are dealing more with the invoice PDF to read the unstructured data.

I believe everyone is aware of the Jira application, which is used for issue tracking and project management. Now, all the Jira activities are replaced by the bots. Whenever any user is logging any issue through Jira, the Bot automatically assigns the ticket to the respective individuals, which saves a lot of time. In a simple way, I can say the Bot has replaced our Jira monitoring team.

What is most valuable?

From my point of view, IQ Bot is the most valuable feature in AA. It is a type of cognitive bot designed to support, as well as learn from business users and enable them to experience the power of advanced artificial intelligence technologies. Integrated with the Automation Anywhere Enterprise RPA, the IQ Bot offers enterprise massive gains in productivity, as it includes competency in automating complex tasks involving unstructured data.

The REST API is also a very valuable feature in AA. Using this, we can automate the web application through the API and execute it in the background in a fraction of time.

MetaBot is also a valuable feature in AA. Using this, we can run the DLL of any application and also develop the process in offline mode. If there any minor changes in the screen then we can avail of the calibrate feature of MetaBot.

What needs improvement?

It would be great if there will be a built-in machine learning model available in the AA, so the developer can directly map it with their task and train the model accordingly. Training and testing the model can be achieved using these features.

For how long have I used the solution?

I have been using the Automation Anywhere solution for the past five years.

What do I think about the stability of the solution?

Stability-wise, Automation Anywhere is excellent.

What do I think about the scalability of the solution?

The scalability is excellent.

How are customer service and technical support?

I have had an awesome experience with the service and technical support team.

I still remember that initially, there were four or five times where I had raised a support ticket. I got the optimal solution and each time, I received a positive and quick response from the technical support team. I really appreciate their patience and effort.

Which solution did I use previously and why did I switch?

Fortunately, I have started my career in the RPA field, and that too with the Automation Anywhere tool.

How was the initial setup?

The initial setup is average in terms of difficulty.

What about the implementation team?

We implemented using an in-house team.

What's my experience with pricing, setup cost, and licensing?

I feel the cost of licensing is very high for the A2019 version. There is nothing much to say about the setup cost.

Which other solutions did I evaluate?

I have been trained in Blue Prism as well, but I feel a more friendly environment in AA.

What other advice do I have?

As of now, I am using the 11.3v of AA, and whatever improvement is required I believe it is already taken care of in the A2019 version.

We have started doing migration of bot in A2019 and have seen that many new features have been added in the latest version of AA. Nonetheless, I can say that AA can expand its features and functionalities in the Artificial Intelligence area.

Apart from licensing costs, I don't have any concerns. I would suggest everyone go with this product and avail all the features wisely.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Information Technology Software Developer at a financial services firm with 501-1,000 employees
Real User
Top 5Leaderboard
Enabled faster processing of a series of manual operations and/or procedures but the IQ Bot's data detection and data retention need improvment

Pros and Cons

  • "The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."
  • "IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted."

What is our primary use case?

We mainly use it for Financial Documents processing to conduct payments to registered Vendors. Invoice reception via a central mailbox on the server; Extraction of said PDF invoices via the IQ Bot cognitive platform using the ABBY OCR, as it is by far the most effective for our processing requirement; Consolidation of each individually extracted file into a central Batch processing file; Upload of central batch processing file into a stand-alone approval system, developed on IBM Xpages; Approval of uploaded files, from a central batch file, for payment; Upload of each invoice record in a third-party processing system such as Sage Evolution / SAP. Payment is done via a batch file generated by a third-party payment application.

How has it helped my organization?

AA has enabled faster processing of a series of manual operations and/or procedures. Cognitive capabilities are severely reduced or highly inaccurate, the Cognitive platform requires major attention regarding how data is captured, retained for future extractions as well as how these extractions are validated. There is a somewhat problematic functionality for various commands within AA, these commands do not have a consistent functionality one execution within some external third-party software such as Sage Evolution, XBRL for CaseWare, and CaseClient.

What is most valuable?

The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations. 

The Recorder functionality is extremely useful and relatively straightforward enough to use, albeit a bit restrictive in its functionality.

What needs improvement?

IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted. Object cloning commands require a significant improvement in its functionality. It is far too inconsistent with execution within the same application. Plugins for web browsers should be a single plugin that allows for the connectivity and functionality of both the v11/v12 and A2019 software, or at best, allows for both the A2019 and v11/v12 plugins to run on the same client browser simultaneously.

For how long have I used the solution?

I have been using Automation Anywhere for roughly two years.

What do I think about the stability of the solution?

The current solution is not very stable due to multiple developers working on the initial development, it would be far more efficient if a small group of developers had worked on this specific project.
The solution should be more stable with a limited number of developers working on the current project. The current project would become more accurate and efficient if the functionality of the current commands could be updated to function more effectively and not stop working on a bi-weekly basis. Soe days the commands work without any problems and some days these same commands stop working and breaks the current processing cycle.

What do I think about the scalability of the solution?

Scalability in our current solution is low but has massive room for growth.

How are customer service and technical support?

The technical is relatively fast to respond and guidance offered is oftentimes sufficient. Time-zone difference is a major issue as this delays the response from an available technician. No guaranteed solution for cases raised, oftentimes workarounds are the only suggested action with multiple of those resulting in no success on the issue raised.

Which solution did I use previously and why did I switch?

No previous solution used, as a manual process previously.

How was the initial setup?

The initial setup was extremely complex as no assistance or guidance could be found online for my system.

What about the implementation team?

The setup was done through an in-house team consisting of the current developer and a single IT technician.

What's my experience with pricing, setup cost, and licensing?

Know ahead of time what capabilities you are going to require and plan accordingly to determine the total number of user licenses and development licenses required.

Which other solutions did I evaluate?

Other options were considered such as Blue Prism and Ui Path, but the capabilities of AA far surpass those platforms based on cost.

What other advice do I have?

Documentation online is severely lacking, have commented on this before in support cases. The online documentation is far too generic, with no linking to relevant or in-depth forums on similar topics.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1454436
RPA Developer at R-Path Automation
Real User
Top 20
Helpful support, has an impressive breadth of RPA commands, and a community edition is available

Pros and Cons

  • "The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box."
  • "I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement."

What is our primary use case?

I primarily use Automation Anywhere A2019 to professionally develop RPA bot solutions for our clients and our own internal uses.

I personally use the free community edition for personal practice and personal projects outside of a work environment. 

Our organization has A2019 Enterprise on an on-premise server, but for my home use, I simply log in to my community edition account from my own desktop computer. 

Our clients use a variety of on-premise and cloud-deployed installations for whatever their specific use case is. 

How has it helped my organization?

Automation Anywhere has presented us with a platform that is easily accessible from a web interface, enabling us to write code for RPA scripts without having to download a dedicated software application.

It has provided us with a robust set of RPA actions, making it both easier and quicker to develop functional scripts. AA has continually listened to our feature requests and customer insights and maintained a positive relationship with us on that front. 

It has also presented us with an active AA developer community and bot store, allowing us to learn from the best practices of others. 

What is most valuable?

The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box. 

I also like the credential locker functionality and think that feature was developed in a logical, clear, and helpful manner.  

It is nice being able to develop and manage/schedule scripts from the same web browser interface, but there are times I wish that the bot developer screen was made more user friendly. Some of my recommendations for solutions of that nature are listed below. 

What needs improvement?

I would like to see a button on the bot developer web page that allows you to "expand all" and "close all" actions, folding them up into their respective "Steps".  

I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement. 

I would like to see a dedicated XPath web interaction drag and drop action that allows you to click/interact with websites via an XPath query. This way, you are not required to use the recorder action to gain this functionality. 

I would like to see an option allowing you to change the color scheme of the bot developer page, so you can use colors that are less harsh on the eyes when developing a script. A simple dark mode skin would be nice as well. 

For how long have I used the solution?

I have been using the A2019 Enterprise platform for several months now, but have been using the Automation Anywhere Community Edition for about one year. 

What do I think about the stability of the solution?

The stability of the solution is good, although as expected, there are periodic growing pains associated with the rapid development and rolling out of the A2019 platform.

In general, the platform has grown more robust with each release, and I expect its stability and functionality to only improve over time. 

What do I think about the scalability of the solution?

I believe it is scalable and valuable to any organization looking to implement an RPA solution within their organization. 

How are customer service and technical support?

I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable, and helpful. 

Which solution did I use previously and why did I switch?

I previously have used and experimented with several different RPA platforms, including but not limited to Workfusion, UiPath, Blue Prism, Microsoft Power Automate, WinAutomation, Robin, and somewhat similar to RPA - AutoHotkey. 

What was our ROI?

As an RPA developer, I do not personally have a number to share here that would reflect our organization's ROI. 

What's my experience with pricing, setup cost, and licensing?

As an RPA developer, I do not personally have much to say about this topic. I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform. 

Which other solutions did I evaluate?

As I listed above, I have experimented/evaluated just about all of the market-leading options as well as the most popular options that are currently growing in recognition in the RPA space. 

What other advice do I have?

I have done my best to outline my thoughts about the Automation Anywhere platform here, and do not have anything else specific to share. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1468443
RPA Platform Architect at Accenture
Real User
Top 20
Bot deployment is easy but exported bots packages are not updated

Pros and Cons

  • "We have seen AA bringing immense value to the clients once operational. Bot deployment is easy and controlling Access is easy with RBAC With Recent additions. User groups and user management is on par with tools like Blue Prism & UiPath."
  • "Verbose logging of bot compiling and deployment from the control room. Events occurring during compiling, pre-processing the bots should be logged in the control room or bot launcher logs."

What is our primary use case?

Our primary use case is for building Solutions involving RPA bots. We have implemented two standalone infrastructures each with A2019.16 Control rooms. 

Multiple Developers are working using the tools and commands in A2019 to create bots that will be deployed for clients to address their business requirements.

The infrastructure is running on the private cloud . 

The control room is running on the latest Windows server and the latest Windows SQL server is running the control room database.

Developers use VMware Virtual desktops to execute their bots. Chrome and IE browsers used by the developers.

How has it helped my organization?

Clients approach us to implement Automation Anywhere for three main reasons:

1: FTE reduction
2: Improving AHT 
3: Quick implementation and getting started on their RPA journey.

We have seen AA bringing immense value to the clients once operational. Bot deployment is easy and controlling Access is easy with RBAC with the recent additions. User groups and user management is on par with tools like Blue Prism & UiPath.

From a development perspective, the web-based approach is easy to deploy. The downside is that it is difficult to troubleshoot as logging on to the clients has been reduced.

It's comparatively easy to find developers who are accustomed to working with AA compared to other RPA tools.  

What is most valuable?

A2019 Control room

1: Single installer for all components and it installs all pre-requisites- Makes life easier as only admin access is required from the IT team to complete the installation
2:RBAC - Each component access can be controlled via Custom roles. I have created roles for developers, schedulers, admin, testers are all in a single control room.
3: Inbuilt credential vault with encryption is easy to implement and manage.
4:Recently included features of adding Security groups from the Active Directory is a lifesaver for the Control room administrator. Users are managed at the AD level with no overhead tasks of CR admin managing users.

A2019 Bot Agent

1: Easily installed but requires admin rights. 
2: It can be installed on a server now as the option to add multiple users is enabled in bot agent installer files

What needs improvement?

Verbose logging of bot compiling and deployment from the control room. Events occurring during compiling, pre-processing the bots should be logged in the control room or bot launcher logs.

Exported bots packages are not updated. Each package must be validated independently upon being exported from one control room to another.

Moving away from Client-server architecture to web-based deployment compromised developer experience of app reliability offered by 11.3.X flavors.

Desktop app experience >>> Web experience. Developers are not pleased. 

For how long have I used the solution?

I have been using A2019 for 4 months.

What do I think about the stability of the solution?

Stick to long term releases.

What do I think about the scalability of the solution?

Easily scalable on-premises.

How are customer service and technical support?

Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support portal is very easy. Frontline engineers are quick to respond and access the issue mentioned in the ticket.

In my experience , most of the cases are resolved by frontline team and rarely get to involve their escalation team. Case resolution time differ vastly based on the complexity of the issue being reported and availability of the support engineer. 

Getting quick support/response is difficult and most of the calls are pre-scheduled. Categorizing a support ticket is crucial to get right resources for the issue. You will not like a platform engineer supporting a bot development issue and vice versa.

Enhancement requests via support requests are time consuming and might not see daylight till next minor/major upgrade.  

knowledge base articles available for troubleshooting known issues can be improved. Articles are not sorted properly and finding the correct KB for a known issue takes lot of time and effort.

Which solution did I use previously and why did I switch?

UiPath, we switched due to organizational use.

How was the initial setup?

Simple installation.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Setup: A2019 is very easy. A single installer does it all.

Cost: Cheaper compared to Blue Prism and UiPath Orchestrator.

Licensing: Floating licensing 

Which other solutions did I evaluate?

We evaluated Blue Prism but it had a high cost.

What other advice do I have?

Too frequent updates and major changes in each update is frustrating.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Joel Samuel
Manager at Tata Consultancy Services
Real User
Automates repetitive tasks improving employee morale

Pros and Cons

  • "Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers."
  • "Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot."

What is our primary use case?

We use it to automate repetitive tasks. When an employee logs into an organization and their work is mundane (doing a repetitive task), I personally feel that it will take a toll on their motivation. We have to do something better as human and it should be more creative. Any repetitive task has to be automated. This improves the morale of employees and will bring out a lot of creativity in them to make more decisions. This is how people start to innovate and how companies grow.

How has it helped my organization?

There was a particular use case where we had to automate a customer's email. This customer had a couple of customers to whom they have been writing for intern management. We needed to monitor the intern management emails and pick up the right keywords from the emails, automatically go to the CRM tool, and book a ticket for them. Then, we had to go back to the customer with the acknowledgement email. It was quite interesting.

Initially, there were some hiccups. They were not able to automate the regular chain of automation because of multiple API issues. Then, they thought RPA wold be a better solution and approached us. One of the interesting things was the data that they prepared for us was unstructured. Handling RP unstructured data was a bit hard, but we were using Automation Anywhere. We were able to find the right hot words because they were following certain patterns. We were able to find those patterns within emails.

What is most valuable?

Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence in our customers. 

What needs improvement?

Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot. However, the A2019 version will be a lot lighter because it is all web-based. In the future, we expect to see lighter version, but for now, it is okay.

The features around holding and handling Excel data need to be improved. They need to be able to handle data tables, data variable, and Excel numbers.

They need more scripting integration.

What do I think about the stability of the solution?

It is pretty stable. The error handing features are pretty good. 

What do I think about the scalability of the solution?

Scalability is awesome and on par, but they could do better.

How are customer service and technical support?

The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as possible.

Which solution did I use previously and why did I switch?

Our customers get to know about RPA through multiple channels. They are looking to join the race. 

The push for RPA is usually from bottom to top in a company. Someone does research on RPA then needs to convince management. Afterward, they will contact us to run automation scenarios for them.

How was the initial setup?

It is not a one click installation. We need to need to install the SQL Server, then we need to connect them all. This is where I think a normal agent wouldn't be able to do that. We need to deploy senior engineers to do this since it is slightly difficult. We had to train our IT guys on this.

Compared to the competitors who have a fast, swift installation, Automation Anywhere's installation is hard and needs work.

What was our ROI?

Our customers have better use of their manual resources. 

Costs savings have been seen by employing bots for multiple shifts instead of people. Bots are also more stable.

Which other solutions did I evaluate?

Automation Anywhere has better brand and marketing than its competitors. They have a lot of success stories from top level people from around the world, which is encouraging.

What other advice do I have?

Go through the Automation Anywhere training modules to understand the tool. Developers should go through the developer training module while business analysts should go through the business training module. This will give you an idea of what Automation Anywhere can do and what it can't do.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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