We just raised a $30M Series A: Read our story

Automation Anywhere (AA) OverviewUNIXBusinessApplication

Automation Anywhere (AA) is #2 ranked solution in best RPA tools. IT Central Station users give Automation Anywhere (AA) an average rating of 10 out of 10. Automation Anywhere (AA) is most commonly compared to UiPath: Automation Anywhere (AA) vs UiPath.Automation Anywhere (AA) is popular among Large Enterprise, accounting for 68% of users researching this solution on IT Central Station. The top industry researching this solution is Computer Software Company, accounting for 32% of all views.
What is Automation Anywhere (AA)?

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. 

For additional information, visit www.automationanywhere.com.

Automation Anywhere (AA) is also known as Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise.

Automation Anywhere (AA) Buyer's Guide

Download the Automation Anywhere (AA) Buyer's Guide including reviews and more. Updated: October 2021

Automation Anywhere (AA) Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Automation Anywhere (AA) Video

Archived Automation Anywhere (AA) Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
reviewer1205004
Developer at a manufacturing company with 10,001+ employees
Video Review
Real User
We have in-built features for SAP making it easier to use

Pros and Cons

  • "From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that."
  • "We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."

What is our primary use case?

We normally use automation to interact with SAP applications. Our platform is entirely built on SAP. We are mainly a manufacturing company. We interact with SAP and do a lot of things, like invoicing, entering the value in SAP, and so on and so forth.

What is most valuable?

The ease of access and deployment are the most valuable features. With SAP, moving from production test to production is very difficult, it takes too long and too much testing. If there's an error or any change in the system, you will have to go through a huge process which takes around one to two months. However, in Automation Anywhere, if you want to do a small or a medium-level change, you can ask the developer to work on it. E.g., one or two weeks is hardly enough for us to develop and deploy it again. So, it sources and is much faster. I believe the security is a very important matter in terms of our company, so that is also an aspect where Automation Anywhere shines.

From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.

What needs improvement?

We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday. I had a word with an Executive Officer, and he told me that they took all this into consideration and developed it. 

For how long have I used the solution?

I've been an automation developer for the past two to two and a half years. I've been using it for quite a long time now.

What do I think about the stability of the solution?

It depends on how you develop it predominantly. Because it's not judged just by saying that it's not stable or anything like that, it's how you develop a framework and how you do it. That's how. From my experience, we have a good number of developers. On my team's, we have around five to six members who are working on this process. We have created a framework in such a way that we don't miss anything. For the past one to one and a half years, we haven't had any post-production issues. The amount of human errors that have occurred have been reduced to around 15 to 20 per person.

What do I think about the scalability of the solution?

It's a scalable product and process. We've been using it for a long time. There are few products in the market, out of which we chose Automation Anywhere because it suits our company very well. We have a scope of expanding the process and bring new teams in to be involved in this as well.

How are customer service and technical support?

We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. 

One of the most important things, which I found interesting at this conference, is even high-level executive people come to us and they ask for feedback, e.g., the drawbacks faced while using this product? They're getting in all the knowledge and feedback, then they're implementing it. The most important thing is they're implementing what, as a developer, we wanted include to make our lives easier and for the business to be satisfied.

How was the initial setup?

The initial setup was straightforward. The new version of A2019, which they have introduced, is much easier than what we are doing now. It's all cloud-based and very easy to install. The whole experience is better.

Which other solutions did I evaluate?

I have experience working with UiPath as well. The one thing is the customer involvement and experience is much better with Automation Anywhere. The feedback which we give and the response time from the Automation team is much quicker. We had some negative feedback and some suggestions to Automation Anywhere team, which they took into consideration. It's like a people's software, where they listen to developers and improve on it. That's the reason why my organization and I are using Automation Anywhere.

What other advice do I have?

I'll say that it is perfect; 10 out of 10. Because we had some drawbacks in Automation Anywhere, which they fixed and developed, taking into consideration the feedback from a huge community of developers. To consider every piece of feedback and work on that, it's a really tedious task. They worked on that and proved that they can do it again.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
reviewer1204977
RPA Developer at a insurance company with 10,001+ employees
Video Review
Real User
Delivers the product right the first time by eliminating mistakes

Pros and Cons

  • "The technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support."
  • "The initial setup was not that great. The road was very up and down. We struggled. A lot of the features were not compatible with applications which we are using. That was the reason. This was the initial days, we are talking about 2016 to 2017. The buzz was not as much as we are having now."

What is our primary use case?

We did the PoC in 2016. It was mainly in the services process. We were more focused on the company billings, where there were multiple subprocesses and sub business units. We have did the complete landscape of more than 15,000 FTEs. We are talking around 153 different work types. As the main lead, I was to provide the real-time support to the customers who needs us to fill out required details. That was a completely repetitive task. We decided to conduct a PoC on that, which we did.

How has it helped my organization?

If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.

Our task was very repetitive in nature. We had to fill information from Excel to some application. That was quite repetitive and the volume was also very high. Initially, we did the PoC from that process, which was easy to implement. Because it was a first for us, it was very easy to implement. That has provided good savings for us, where we have implemented 13 bots with the reduction of 16 FTEs.

What needs improvement?

There were also some tasks where we needed a cognitive approach or an OCR solution. There were some scanned documents in a PDF format. We were in the initial stages and struggled at that time. I'm talking about in 2018. We struggled to get them into the structure format.

In the current stage, there are lots of opportunities in terms of claims, insurance, and banking where we need AI and cognitive solutions to automate unstructured documents. That is a need of ours. Automation Anywhere should improve in this field so they can provide support for artificial intelligence and cognitive solutions.

What do I think about the stability of the solution?

Initial days, we struggled. When we started the automation for six weeks, the solution design was put on hold because of the system capability. But, they provided us good support and upgraded their systems, and now, it works smoothly.

How are customer service and technical support?

If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support. 

Which solution did I use previously and why did I switch?

I have experience with UiPath too. If we talk about Automation Anywhere and UiPath, it's a completely different experience. Our work now is more for the claims and payroll processes where thought and human intervention are involved to process transactions.

This is now a completely different experience. Initially, it was a very repetitive task. Now, manual intervention is required. We have to go and read through documents. We have to read through histories. In terms of that, I can rate equally Automation Anywhere and UiPath. However, if we talk about artificial intelligence in 2019 and what Automation Anywhere is coming out with, it is great then.

How was the initial setup?

The initial setup was not that great. The road was very up and down. We struggled. A lot of the features were not compatible with applications which we are using. That was the reason. This was the initial days, we are talking about 2016 to 2017. The buzz was not as much as we are having now. 

From that time until now, Automation Anywhere has upgraded their systems. They are at a good pace now. But, at the initial stage, we struggled in terms of getting things sorted. We also needed support, so the Automation Anywhere team sent some support to us who helped the developers in terms of coding and finding solutions.

Some of the features were not very well identified at that time. The Automation Anywhere team provided the support for that. Initially, it was like a rollercoaster for us.

What was our ROI?

If we talk about time, normally bots take more time than users. The benefit is the bots can work 24/7, if your application supports. With the solutions that we have now, we can have attended and unattended bots.

There are savings in terms of ROI, but It's not only about savings. It's about the customer experience nowadays. If we talk about the customer experience, your experience will be improved. There will be a lot of reversals which happen when you are processing transactions manually. When you are implementing the RPA, you eliminate those reversals. You deliver the product right the first time. That is more important in terms of keeping your organization having consistent growth. That is a very important thing. 

You will see savings, not in the same year, but in the coming years. In two to three years, you will definitely save money.

What other advice do I have?

Automation Anywhere works very well. When you have a large number of accounts, have to automate, and the task that is repetitive, you can use Automation Anywhere. The features work very well.

I will rate it an eight (out of 10). We had that experience where we struggled to have the structured format of scanned documents and PDF formats. There, we struggled a lot. That is the reason for the rating. The rest, I think is perfect. The services are fine. Automation Anywhere services are good. It is easy to implement. The best thing: It's simple and easy to implement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Learn what your peers think about Automation Anywhere (AA). Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,424 professionals have used our research since 2012.
SoumyadeepPaul
Manager - Finance at Sterlite Power
Real User
Scaling up bots can be done quickly

Pros and Cons

  • "Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable."
  • "The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent."

What is our primary use case?

When we started using Automation Anywhere, it was the elimination of mundane tasks, to free up employees who were doing repetitive tasks, and to ensure they could do better quality work. So, we started off with the finance department, where we permitted our accounts payable, as in the billing process. Now, we have slowly moved on to other departments, like HR, quality, and projects.

What is most valuable?

Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable.

Initially, once you have set up the solution and the implementation is done, then it doesn't take too long to scale up bots from one to a 100. Other than that, the professional services team (the customer support team and customer service manager) is committed to your success. This is a good sign, as they help us to achieve our business goals.

What needs improvement?

If it is in the cloud, then you have a lot of scope of doing it even faster because you spend a lot of time in installation of virtual machines (VMs) alone. So, they are coming out with that, which is good. 

I believe that if there is some functional expertise within the organization, this helps in improving the process timelines even more because our current architects are totally IT-based. If they have some functionalities, that would help in automating processes faster. If we want automate some Automation Anywhere processes, we have to do it from scratch. If they are already there, we can use and scale them, then when can customize them. This is something worth thinking about.

What do I think about the stability of the solution?

As of now, we have not seen any major problems. It's quite a stable product. It's reliable also because we have seen quite good straight-through processing. 

What do I think about the scalability of the solution?

We quickly moved from one bot to 15 to 20 bots in about two or three months. I've seen other companies do even better and go to around 500 to 600 bots. So, scalability is something which is pro for Automation Anywhere always.

How are customer service and technical support?

I would break it down to two separate departments:

  1. The Professional Services, who help us in automating the processes, have been quite phenomenal. The support that has been given, not only automating, but also re-engineering of the processes for the better has been great. 
  2. Technical support is quite proactive. They have bettered their customer support portal. They made it better.

So, we have not faced any issues as of now in this regard.

How was the initial setup?

The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent. Once that was done, it was quite seamless. I think now that they are coming out with a cloud solution, this will help a lot in reducing the implementation duration. It will help future clients get results even sooner.

What other advice do I have?

As it has been a good experience until now. The product is good and helps in solving business problems. Because of the ease of use, I would definitely give it around an eight point five (out of 10). So, eight point five (out of 10) would be my number.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
SaravanaVelayudham
Global Head Training at Acronotics
Video Review
Real User
People can start building bots in the click of a second with the newest cloud version

Pros and Cons

  • "What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it."
  • "Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long."

What is our primary use case?

We have quite a few use cases that we have built. Not one, but many. I see a lot of value in the cognitive part of it: the IQ Bot. In the traditional RPA market, people have been doing it for a very long time now.

How has it helped my organization?

There's one use case that we did it for a U.S. organization for their accounts payable process. That's the biggest use case that we did. We took that and showcased it to all our customers, so they could get confidence. By doing that, we got three to four more leads out of it, increasing the business. That's a huge use case where we showcase the capabilities of IQ and its strongest aspects.

What is most valuable?

The cognitive is where everyone is heading to in the RPA platform. What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it.

What needs improvement?

An interesting thing: If you look at AA, the OCR capability is actually from a third-party. They don't have their own OCR in there. They use ABBYY or Tesseract. They should have their own engine built-in with their own IP. It increases the value rather than trying to use a third-party solution. That's where I see a lot of value.

What do I think about the stability of the solution?

As a product, it's been always very stable. The only thing that we wanted was it to be on the cloud. We saw at Imagine yesterday that now it's on cloud and will be more stable and accessible. People can start building bots in the click of a second. That's the good part. It's more stable now because it's on the cloud.

What do I think about the scalability of the solution?

I don't think there were any challenges. Everybody who wants to do RPA can start very small. They do a PoC, build a few bots, and then they scale up. I don't see a challenge as long as you have the right people doing what they are trying to do. A lot of use cases in our organization are only two to three bots initially, and now, they have 40 to 50 bots. So, I don't think there is an issue in terms of scalability at all.

How are customer service and technical support?

Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long.

What was our ROI?

It's just the time; the pure amount of time. Imagine processing 5,000 to 6,000 documents, how much time does that take if a person does it? It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.

What other advice do I have?

I would rate it between a seven and eight (out of ten), which is good. I want it to improve on the support. They really need to improve on the support model. Also, the cognitive bit needs to be enhanced. I know that there are other products on the market who do much better than the product that we have. A lot of work can still go into it. One thing, it still cannot do is cursive writing. IQ Bots still cannot read cursive writing. That's where a lot of development effort can go into it and make it a great product.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
RaviMandal
Assistant Manager at Genpact India
Real User
Saves us time, improving our quality, while providing ROI

Pros and Cons

  • "It save us time and provides ROI as a monetary benefit because it reduces FTE, the number of headcount working for a particular project."
  • "I suggest that they add some features in dashboard, where you can say, "These type of features are things that people like more." You want to add those to your project and showcase them to the client so they will be happier. Because you know what features people like if you give a suggestion, that is good for everyone."

What is our primary use case?

I actively participate in doing all the data analysis and robotics things in the company.

I work for a Genpact. Its a Genpact India, which is privately maintained. It's a US-based company. We work for a different type of a client. It's not only about healthcare. We work for a financial domain and financial development domain. We deal with different types of analysis, where we apply all types of robotic automation processes along with machine learning algorithms, if required. It all depends upon the client and what they require to done on their behalf.

This solution is all about robotic process automation (RPA), which we deal with. We know that in real life, we have hectic work day-to-day and the volume is increases. Doing manual intervention leads to error. That's why everywhere it feels like we are implementing robotic process automation. In a traditional way, we used to use that RPA console, but this tool helps us do RPA and saves us time, improving our quality. This is required at any level to get a better ROI.

How has it helped my organization?

It's all about the client requirement. About six months back, we received a request from a client who wanted us to automate their process. We gave different solutions to do it. They came up with a solution, and said "Okay I want you to go with RPA using this automation tool".

That is how Automation Anywhere came into the picture. It took almost two to three weeks to first learn because we were not aware of how it works. As a consulting company, you need to take a project first because that is the important part. If you miss the project, it will go to another company. So, we took the project and learned about how to involve all these things. We built a team who understood the process, what needed to be done, and what did not need to be done in this particular process, then we took this project.

Based on using this RPA tool, Automation Anywhere, we delivered successfully. The client was happy because they suggested it and gave us the idea. We didn't have to worry about how it would work. So, it was fine for us.

What is most valuable?

When you look at the volume to process, it takes time. You have a mindset that you may fall in error. If you want to reduce both those things, you need to come up with a solution that will give you both those things together: One is quality, which you are always looking at, and second, your costs. This also saves the cost because you need to hire 10 people to do VBA automation, that will take time. If you use tools which are already enabled with Automation Anywhere, you can enable and use them wherever you want. I feel good comfortable with this particular tool.

What needs improvement?

I suggest that they add some features in dashboard, where you can say, "These type of features are things that people like more." You want to add those to your project and showcase them to the client so they will be happier. Because you know what features people like if you give a suggestion, that is good for everyone.

What do I think about the stability of the solution?

I could not say it's a stable product, because when you move in the market, there are many companies are there. They are coming with the different features about your machine learning algorithm, and we should have something predefined.

We already have in Automation Anywhere something that is giving me suggestions. The moment someone is capturing data or reading data, you might suggest, "Okay, you want to do these things." It means that you are giving a suggestion based on the prior historical data that you have collected from different clients. If that is getting enabled, then it would be good because I would not have to worry about what features I would need to add. We know that the client might be looking for these types of features.

How are customer service and technical support?

I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward to using their services for this.

How was the initial setup?

A tedious task, they have reduced it to a normal task. So, I feel comfortable because Automation Anywhere (the company) is working toward minimizing our efforts, and we are happy with that.

What was our ROI?

If the process was totally VBA-driven, e.g., sending a mail to a client and attaching so many document to emails, that's very tedious stuff. Something might happen if you do it by VBA automation. E.g., if you're Excel is not responding or what will happen if your system will get hung. The Automation Anywhere tool is in cloud so we don't worry about that. It's all about Internet speeds and servers that are stalling out. I feel that it save us time and provides ROI as a monetary benefit because it reduces FTE, the number of headcount working for a particular project.

Which other solutions did I evaluate?

I was just aware of this particular tool apart from using a VBA tool for normal automations, I am happy with this tool. I will not be going with another tool. There is always a market open so people can go and switch. However, I feel this is a good tool for day by day. Everything coming over is new, which is very good.

What other advice do I have?

I feel giving them an eight to nine (out of 10). There should be always improvement for any product which comes out the market because there is also a competitor inline with them.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ravi KantMahendru
Program Manager - RPA at a tech services company with 501-1,000 employees
Real User
Reduces cost while improving efficiency and accuracy but scalability needs improvement

Pros and Cons

  • "One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time: We need to extract the information from image-based documents We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction."
  • "They are working on scalability, but I'm expecting them maybe a faster pace for the thing already in place. They need to improve the extraction and accuracy. It's a sort of a journey that we started with a few fears that may end up with a 100 or 200 fears. These are our expectations from IQ Bot. We are quite hopeful that a future release will solve this problem."

What is our primary use case?

I am leading a team of RPA COE.

I'd like to explain something about the organization. We are a pioneer in mortgage real estate. For more than 20 years, we are serving US based clients and mortgage banks. The main purpose of using the Automation Anywhere is to have something which is more than RPA that is artificial intelligence. We wanted to combine all these skills so our client can get all the benefits. We do not want to train our bot constantly. We want to have something which has a self-learning bot.

This is why we opted for Automation Anywhere and are using IQ Bot. Because we have a machine learning compounded into it, which means by using this tool, our bot is self-learning so we don't need to train again. That was the primary reason.

How has it helped my organization?

RPA serves us as a tool or process that improves the efficiency of any organization. Being part of a BPM, we know we cannot go ahead and have more people all the time for any process. At this stage, we need to do something so we can do two things in parallel:

  1. We can reduce the costs. 
  2. We can improve the efficiency and accuracy. 

This is what we were able to do using RPA.

What is most valuable?

One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time:

  1. We need to extract the information from image-based documents
  2. We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction.

That is a primary feature of IQ Bot and the main reason that we opted for Automation Anywhere.

What needs improvement?

IQ Bot is the primary reason that we are using this. We are the one who started using this sometime back. What I realized is that it is just a product that came to be into existence. There are a lot of things that can be improved with a lot of scope. We are already engage with Automation Anywhere, giving our feedback, so they can improve. For example, they can improve the scope of extractions. IQ Bot does have some limitations. We have received assurances that in future releases this problem will be solved, and we should be able to do more extractions based upon future releases.

What do I think about the stability of the solution?

This is what I mentioned about things that they need to improve. They are working on scalability, but I'm expecting them maybe a faster pace for the thing already in place. They need to improve the extraction and accuracy. It's a sort of a journey that we started with a few fears that may end up with a 100 or 200 fears. These are our expectations from IQ Bot. We are quite hopeful that a future release will solve this problem.

What do I think about the scalability of the solution?

It's a good to some extent. We faced an issue where the IQ Bot was very unstable. There were out days, but it's just good their support team is quite helpful. Whenever we set up new environments, we may face these type of issues. However, these are technical challenges which we might expect from any tool. These are new things for everyone, even for Automation Anywhere.

Initially, we faced stability challenges with the IQ Bot server, but now those are stable as compared to previous versions.

How was the initial setup?

It was quite straightforward, considering that people are able to understand what they need. The need is clear, so it's a pretty straightforward solution.

Which other solutions did I evaluate?

We did not exactly look at another product, but being within the industry prior to this, we used a few different products. The main reason for not choosing the others were they were lacking artificial intelligence and the machine learning component, which has the algorithm within it. 

Automation Anywhere has been more sustainable and scalable.

What other advice do I have?

There is still a lot of scope issues. There is always a gap between the customer and what they sell us. So, the customer is never satisfied. I want to give an eight, nine, or 10, but I still have a lot of expectations from Automation Anywhere, so I'll go for a seven (out of ten).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
MaheshPulipaka
Sr. Manager at Avenir Digital
Video Review
Real User
IQ Bot is going to disrupt the market

Pros and Cons

  • "IQ Bot is something which is going to disrupt the market in the future. We... are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space."
  • "They want to get more accuracy in handwritten forms, which might take some time."

What is our primary use case?

We have headquarters in London and we also have a presence in the US, Dubai, and a global development center in Hyderabad. We specialize in digital services such as our own chatbot platform, and we are also working on a specific OCI platform called PixTract which would complement existing RPA tools as well as many other projects which are relevant in this scenario.

As we are a partner of Automation Anywhere, there are quite a few use cases that we believe can provide good solutions for most organizations. We are looking at showing that Automation Anywhere is a good solution in terms of automating a lot of centers out there. There a lot of mundane tasks which happen in such centers and which include a lot of processes. I believe that automation can really do a lot of justice [in such cases]. It could be invoice processing in insurance or it could be claims processing in any type of insurance. [It can be used for] automating a lot of manual processes. I see a lot of areas where we can actually do it.

As we speak, we are talking to an insurance company. We are planning to have a PoC on their invoice automation and I see great potential with it.

What is most valuable?

IQ Bot is something which is going to disrupt the market in the future. We, at Avenir Digital, are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space. We are also looking forward to leveraging IQ Bot in addressing a lot of other areas apart from automation or RPA as a tool. We would also want to take IQ Bot to the next level and into other areas.

When talking about IQ Bot, we are talking about computer vision, we are talking about OCR in particular. Thanks to the Digital India campaign, most Indian organizations are actually looking forward to automating their manual process in terms of scanning their ID cards, their bank cards; a lot of validation that happens manually. Everything can be automated and I believe IQ Bot could be a significant contributor there in automating all these. That is one area that we are looking forward to.

What needs improvement?

The new version 6.5 has come [out]. They are still working on the handwritten format — they want to get more accuracy in handwritten forms, which might take some time. It's everywhere, because the algorithms are evolving and the technology is only going to become more and more accurate. That is one area where we are really looking forward to understanding how IQ Bot can really leverage handwritten forms and also make significant progress into what could be called the "untouched places" at the moment - as far as rural India is concerned.

What do I think about the stability of the solution?

We have worked with various tools over many years and we believe that Automation Anywhere is one of the most stable platforms. When it comes to concurrency, it provides a great platform for large organizations to go ahead and use this. I believe this platform is very stable.

How are customer service and technical support?

More than the technical support, we have been relying on presale support. In the future, we might need the technical support as well, when we locate complex use cases. But the presale support and the partner-enablement support have been a great help for us until now.

How was the initial setup?

It's getting simpler day-by-day. The innovation that Automation Anywhere is taking up in terms of getting started in setting up their environment, is making it simpler. I see no problems. It's only going to be better and better. It gives a perfect platform to jumpstart. 

More than that, the initial training that we are being provided also helps us in getting a good, smooth start.

What other advice do I have?

Our general approach to RPA implementation is to go with a PoC first; do a discovery followed by a pilot if needed, and then do full-scale development. That way we can make sure that our customer fully understands the potential and the relevance of the tool.

The reason I'm giving Automation Anywhere an eight out of ten is that no product is perfect.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
SeenivasaganKannan
RPA Consultant at Intellect Design Arena Ltd
Consultant
A huge time saver that reduces work to a fraction of the time

Pros and Cons

  • "The tool is a huge time saver. If I want to do something manually, it will take half an hour, but the bot can do the task within minute or seconds. In a day, month, or year, this will be a huge amount of time for me. A reduction to a fraction of seconds will be a big impact."
  • "We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted."

What is our primary use case?

In our company, we are following a different structure in this case: How we are going to develop the tool and what are the key nodes that we need to concentrate on. Though, we always concentrate on this type of information. Lastly, we are talking about the accuracy of the output. These are the scenarios that we are coding all the time. 

What is most valuable?

There are a lot of features that are valuable from Automation Anywhere. If I want to automate something in a browser or some other applications today, then it is done in Windows or the web. I don’t want to bother with anything else. I can do whatever I want. This is what the most valuable feature in my point of view.

Automation Anywhere is a valuable tool. As a developer, I can do whatever I want. If I want to do automation with the web, Windows, etc., e.g., mainframe or SAP applications, we can do whatever we want with automations using Automation Anywhere. If I’m going to automate a web-based application, I can use object cloning. There are multiple options available to do the automation. Each and every point’s valuable for me.

What needs improvement?

We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted. In these type of scenarios, I am not able to prove the issue from my end. I give suggestions as a developer, and these are in the notes, and I have already raised a ticket. I got information from the support team as well.

For how long have I used the solution?

For the past four years, I have worked with RPA. I am fully experienced with Automation Anywhere, along with some other technologies as well.

What do I think about the stability of the solution?

Comparatively, in previous versions, we had some issues. So, they are trying to improve the tool to be much better than the previous versions. This is an improvement that we need to achieve. Finally, we need to find accuracy and output. These should be the best and working on target.

How are customer service and technical support?

From our technical support, we receive a lot of suggestions. If you do it in this way, it will make your output easier and much better. So, the suggestions are very important when we are developing tools and bots. From Automation Anywhere technical support, we got a lot of information like this. If we have any doubts or need any clarification, they are ready to support us all the time (within a particular time) until we get a response. That is the main point that I want to highlight here.

How was the initial setup?

We are facing some issues when installing the software because of the antivirus. It won’t allow us to install it. We need to disable some features during the installation of it. Sometimes if the bot is running, we need to disable it. This feature needs to be made available, but made better than this.

What was our ROI?

The tool is a huge time saver. If I want to do something manually, it will take half an hour, but the bot can do the task within minute or seconds. In a day, month, or year, this will be a huge amount of time for me. A reduction to a fraction of seconds will be a big impact.

What other advice do I have?

I can give it an eight (out of 10). More implementations should to be added to the tool. This is a suggestion from my end to make it more powerful from the previous versions.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
SanjeevKumar7
Senior RPA Developer at a financial services firm with 10,001+ employees
Real User
The UI is user-friendly and easy to use. You just have to drag and drop.

Pros and Cons

  • "The best part about Automation Anywhere is the easy to use UI. It's very user-friendly. You have everything that you want in front of your eyes. You just have to drag and drop, then build your logic accordingly."
  • "The older versions, like version 8 and 9, were not very stable."

What is our primary use case?

I have had an opportunity to work on Automation Anywhere a lot. I have worked from version 8 of Automation Anywhere through versions 9, 10, now 11, and they are going to launch a new platform A2019. I have also worked on other modules of Automation Anywhere, like IQ Bots, MetaBots, Bot Insights. 

How has it helped my organization?

There was a process that we built as a reusable process that can be reused. It was a use case used by multiple companies, which can be used by multiple companies. We built it to be reusable so it can be just plugged and played. If you are a vendor or want to purchase that product from us, we can configure that product very quickly and give it to you. That was the use case which started a big change. It was a finance and accounting process.

This helped my organization, because if I want to build that solution from scratch, it would take almost ten to twelve weeks for the development. But if I have a reusable solution for that part and a company needs it, I can just customize it and give to that company within two weeks time. So, I save ten weeks of development time. It only requires customization of two weeks so my company gets good profit and the end customer is satisfied with the work that we have given them. It's a win-win situation for both of us.

What is most valuable?

The best part about Automation Anywhere is the easy to use UI. It's very user-friendly. You have everything that you want in front of your eyes. You just have to drag and drop, then build your logic accordingly. That's the biggest changing factor compared to other tools.

What needs improvement?

I would like to have reading from a handwritten text, which they are bringing in the next version. That will be a good thing.

For how long have I used the solution?

I have been in the IT industry for around five years. In these five years, I have been working on Automation Anywhere for four to four and a half years.

What do I think about the stability of the solution?

The older versions, like version 8 and 9, were not very stable. With the changes that they have brought into the picture, it's now a very good tool and much stabler.

What do I think about the scalability of the solution?

Scalability is easy with Automation Anywhere if you are on a cloud platform. 

They have a built-in feature for queuing so you can scale your product. It's a workload management feature so if you have fewer volumes than you can run on one or two bots. If you have a larger volume, then you can scale up to any number of bots. Scaling up or down works in real-time.

How are customer service and technical support?

Their support team is very good.

How was the initial setup?

It depends on how professional you are. If you are good, pro user, it will be easy for you. Even if you are a new user, there is an express version of installation that you can use and install it very quickly. If you are a pro user, you can always go with the custom mode and the installation is still very easy.

Which other solutions did I evaluate?

I have worked on other tools as well. I have worked on UiPath, Blue Prism, and Pega Robotic Process Automation.

What other advice do I have?

I would like to give a nine (out of 10) to Automation Anywhere.

They are doing a great job. I don't think there is an area where they need to improve because they are doing a great job and improving themselves.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
VimalRaj
RPA Development Lead at Intellect Design Arena Ltd
Video Review
Real User
When I raise a ticket to technical support, they call me back asking relevant questions which helps resolve issues quickly

Pros and Cons

  • "When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand."
  • "What I am suggesting, when using A2019, if there are any additional features to exclude those antivirus scans until after my task is completed, then the antivirus can start scheduling. Then, I can easily tell the client that the priority are running and the Automation Anywhere scans can wait until after the release."

What is our primary use case?

I have overall 10 to 12 years of experience in RPA. I started RPA doing VBA. That seemed like I needed coding, and for coding alone, I wasted more time. I came to know Automation Anywhere, which is a product that automates RPA processes in an easy manner. 

I was interested to learn it. I had an opportunity to attend training for Automation Anywhere for almost one month. I started with version 10.5. It was really interesting.

From the beginning, before I interacted with Automation Anywhere, I thought that I would also need to code something using the details, then it will take more time. That is not the case. If I want to automate something, I can easily drag and drop. There is any function that I need for a business case or some critical thing that I need to automate, then we can create a condition, have a API, use Excel automation, or do everything together. 

How has it helped my organization?

Most companies in the industry are facing the task of automating unstructured data or repetitive tasks. It's too difficult to use some of the other RPA tools, VBA, Java, .NET, etc. So, when I try to automate something using Automation Anywhere and I want to consolidate something when there are a hundred Excels in the folder, I can easily use my files and folder option. I can put in a condition without a need to code. I can just drag and drop. I can open Excel, select all those things, and put it altogether, then send it to my client. So, it's very easy to interact with Automation Anywhere.

What is most valuable?

The most valuable feature of Automation Anywhere is the value of feature lessons, like I had a session for A2019. I attended a session for 2019, which is very impressive. It's weightless. There isn't another system that I have found like this in version 11.3. Every system is busy. With the new version, I can easily open my browser and navigate. I can automate it wherever it is, and that's really interesting.

What needs improvement?

I face little challenges when I move code to production. In Automation Anywhere 11.3, when the bot is running until it loops 24/7 in my development and UAT environment, we don't have our antivirus on it. When it comes over to production, there is an antivirus running on it. However, we don't know what time it will be scheduled. My client is taking care of that. So, when I raise a ticket with Automation Anywhere, they share some suggested documents to exclude those lists from antivirus. When I approach my client, they want to exclude those things because they are treating them as maybe not secure.

What I am suggesting, when using A2019, if there are any additional features to exclude those antivirus scans until after my task is completed, then the antivirus can start scheduling. Then, I can easily tell the client that the priority are running and the Automation Anywhere scans can wait until after the release.

I had a chance in Intellect Design Arena to go from installation to deployment. This was the first process with RPA in Intellect Design Arena, so people were thinking it's the first project that we have with Automation Anywhere. However, we are very experienced and can automate nearly anything.

For how long have I used the solution?

I started my journey with Automation Anywhere seven years ago with version 10.5. Now. I am currently working with version 11.3.

What do I think about the stability of the solution?

It's obviously reliable. It has a reusable component. If you compare some of the other RPA tool, they are more difficult to explain. We need to create one solution design with a low level and high level each for everything. When it comes to Automation Anywhere, and someone has joined, they can easily understand the way of the coding. When you see the code of the structure that we do, it's really impressive and anyone can easily understand it.

How are customer service and technical support?

Their guys will take maximum only two hours to solve the biggest problems. If I need any clarification, I will raise a ticket. However, their people won't message me when replying back, "Are you checking this setting?" Their people will call me and ask, "How can I help you? This is the issue. Have you followed the steps by testing or calling it something different." Instead of sending a mail and wasting time, their people will directly call me and ask, which is the best thing with the Automation Anywhere.

How was the initial setup?

The initial setup is easy. As a first step, it will ask for the location. As a second step, if you want to add an SSL certificate or database. There are just four steps of installation. It's very usable. Anybody can easily install Automation Anywhere, if they want.

Which other solutions did I evaluate?

I have used UiPath and a basic version of Blue Prism. 

When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand. 

What other advice do I have?

I would rate it an eight (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
ManjunathMothilal
RPA Consultant at ITC Infotech
MSP
You can automate whatever you do manually and day-to-day things work

Pros and Cons

  • "As for the stability of the product, we can use it in any use cases or to automate anything, like manufacturing or for the banking sector. We can automate all things. The stability is quite good. It is easy to use and user-friendly. You can automate whatever you do manually and day-to-day things work. We can automate repetitive tasks as well."
  • "IQ Bot is pretty good, but we can only run a maximum 150 documents."

What is our primary use case?

It has made our life easier during the interim process with what we do in the banking sectors.

How has it helped my organization?

I'm in the banking sector, so there will be some data to be extracted from web applications that I have worked on and SAP automation suite too. There was an interim process where we extracted the data using Automation Anywhere. It is quite easy. Before, there was about four to five resources to extract it. Now, with automation, this has helped us reduce the time to two to three minutes, then the work will be done. That is one thing. The SAP automation suite is a very good platform to automate the things.

What is most valuable?

The best part is I'm a developer. I can automate end-to-end processes and use the automation in every process. That is the best thing.

It is much easier for Excel automations, getting data from their web applications, and extracting data and validating it, then sending it to clients' mail and giving it all the stakeholders as well. That is the interim process that we need to have done, which is the best part. It can done with time-savings, good accuracy of the data extracted, and endurance.

For how long have I used the solution?

I've been using this automation for two years.

What do I think about the stability of the solution?

As for the stability of the product, we can use it in any use cases or to automate anything, like manufacturing or for the banking sector. We can automate all things. The stability is quite good. It is easy to use and user-friendly. You can automate whatever you do manually and day-to-day things work. We can automate repetitive tasks as well.

We can handle it if it crashes. We handle it by logic using exception handling. I am using 11.10. I've used Automation Anywhere version 10 to its current version. There are many commands that I have used. Before, there were only so many commands, like MetaBot, where we used to have only four or five commands. Now, it is entirely different to use. In the newer version, there are third-party things, and MetaBots. It's quite easy to automate things and get all the work done in a fraction of a second. It's helpful and makes our life easy.

What do I think about the scalability of the solution?

The IQ Bot is pretty good. We can run maximum 150 documents, save them, and automate that process. That's quite good for me.

How are customer service and technical support?

I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck in any part of the coding, then I'll go and ask them. They have given me very nice support. It's pretty good how they are ready and they have supported me when I've asked questions in a call.

Which other solutions did I evaluate?

I was not involved in the decision to bring in Automation Anywhere to the company.

What other advice do I have?

One to 10, I can give it a nine. We still have to use it and it's not being urgently used. After using it, we can tell how it is being used and how we can make use of it.

They have pretty good commands which we have used. We will be getting everything in one web server, where can use MetaBot and also IQ Bot. They are providing an all in one application. So, it is quite good.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
MohanAgrawal
IT Consultant at ITC Infotech
MSP
Top 20
Improves efficiency and saves times

Pros and Cons

  • "Automation Anywhere includes IQ Bots. So, IQ Bots is the key part of Automation Anywhere. You can work on any type of PDF, images, invoices, or billing things in any company. You can just upload it and extract the data, then use it as you require. It is a key part of Automation Anywhere: the best part."
  • "There is a small thing from a development point of view. There should be a static site box for finding any command if I am writing a code. If there are hundreds of functions, you can only scroll up and down to find one each one. There should be a site box where we can find the commands and easily use them."

What is our primary use case?

In our own company, we are using it for own employees. They are building bots for our own employees.

How has it helped my organization?

In an organization that you join, there are so many things. Today, you have different type of requests for laptops or any type of service that you want from the team. There are different sort of things. We have created a bot (use case) where your bot will do everything for you.

Once you join our company, you can ask your bot to create different types of tickets, whatever you require. Also, in our organization, you have to fill out timesheets on a daily basis. For that, we have also created a used case, where you have to order your bot to fill out your timesheet. So, it will automatically fill it out. You don't need to do it manually.

The automation does the basic things needed in our day-to-day work. We have implemented Automation Anywhere, and our bots are doing all this work.

For your daily work, if you are investing three to four hours doing your repetitive work, e.g., you are taking data from SAP and some warehouse, analyzing all the data, then manually doing all the formulas of Excel and checking the output. It takes three to four hours on a daily basis. With automation, you can reduce that effort to half an hour or an hour. So, it will improve your efficiency and save you a lot of time, so you can improve your time in other work. Therefore, you can be faster than the previous way.

What is most valuable?

Automation Anywhere has many functionalities. The newest version of Automation Anywhere, A2019, has improved a lot. So, it has many functionalities for Excel, such as, Excel automation. Throughout the entire organization, we have different types of work-related Excel, which you can easily automate to Automation Anywhere.

Also, Automation Anywhere includes IQ Bots. So, IQ Bots is the key part of Automation Anywhere. You can work on any type of PDF, images, invoices, or billing things in any company. You can just upload it and extract the data, then use it as you require. It is a key part of Automation Anywhere: the best part.

What needs improvement?

There is a small thing from a development point of view. There should be a static site box for finding any command if I am writing a code. If there are hundreds of functions, you can only scroll up and down to find one each one. There should be a site box where we can find the commands and easily use them.

In the new version, they have included a flow chart instruction. This should be easily removed by mouse cursor. It's basically no problem; like we have to always use keyboard or mouse. This should be independent since we are either using a mouse or keyboard. This should be running smoothly.

These are very small things which need to be improved.

For how long have I used the solution?

We have been working with AA for the past year.

What do I think about the stability of the solution?

Stability is good. It is improving. Even with the newest version, they have improved a lot. Earlier, we used to face some blockages. Now, with the newest version launch, there will be so many new functions.

Previously, there were very few functions for Excel automation. We had to put in logic for everything, like in other coding languages. Now, they have included so many functions in Excel. You can easily automate your Excel work to the function without writing a script. Hardly, a script is required.

We have the option of handling exceptions. They have given us so many options to handle exceptions. If your bot crashes, you are trying to find some page, or you're trying to find some file and it is not found, we have alternatives. We can handle the exception, like coding in Java or Python. We can handle the error because we have the functionalities. Also, we can write a small code for handling all these exceptions. So, it is easy to use without any fuss.

What do I think about the scalability of the solution?

We have IQ bots. In IQ Bots, they have the option of uploading around a maximum of 150 documents at once. So, if your organization is generating some PDFs or images on a daily basis, maybe it's hundreds of documents, you can upload them at once. You have to train IQ Bot for one of these documents, then it will automatically take for the rest of these documents. It will easily map all the keywords and extract all the exact information that you want. That is important.

How are customer service and technical support?

We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed to production, then the support team will come in. We have lifetime support for production, which is for the partnership.

How was the initial setup?

We are currently developing the bots. Once, we are done with our development, then production will finally start.

Which other solutions did I evaluate?

I am a developer on the development side. I am not a business person.

What other advice do I have?

For the current version, I will give them an eight out of 10.  The future version will get more one plus one.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
ThanigaimalaiParthasarathi
Developer at ITC Infotech
MSP
Removed a lot of people's hectic, repetitive, boring work making their lives easier

Pros and Cons

  • "A valuable feature of Automation Anywhere for my needs is IQ Bot because it covers most of the semi-structured and structure data. That's where we are struggling a lot. So, IQ Bot is a very good solution to know and bring onboard for the automation of unstructured and semi-structured data."
  • "I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019. I'm looking forward to what will be there in A2019 because that's the area that we need to go forward. We are looking for Automation Anywhere to put up their efforts to make it easier by incorporating artificial intelligence and machine learning. Along with RPA, this would make our automation journey very easy. We can bring more processes into automation, that's where I am looking for automation to focus on."

What is our primary use case?

We are planning to introduce a bot for every employee in the organization. There are around 9,000 employees in our organization. We are trying to introduce a bot for each one. That's our use case currently. We are working on how to improve their day in, day out life, how to make them work efficiently, removing repetitive tasks from day-to-day work, and give them important tasks/solutions that they are supposed to work for.

What is most valuable?

A valuable feature of Automation Anywhere for my needs is IQ Bot because it covers most of the semi-structured and structure data. That's where we are struggling a lot. So, IQ Bot is a very good solution to know and bring onboard for the automation of unstructured and semi-structured data.

Another valuable feature in Automation Anywhere is the analytics, like what data is coming, the process, and the number of times it's processed. That information is very powerful in Automation Anywhere.

What needs improvement?

I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019. I'm looking forward to what will be there in A2019 because that's the area that we need to go forward. We are looking for Automation Anywhere to put up their efforts to make it easier by incorporating artificial intelligence and machine learning. Along with RPA, this would make our automation journey very easy. We can bring more processes into automation, that's where I am looking for automation to focus on.

What do I think about the stability of the solution?

It's a very stable, reliable product. We know a lot of use cases for customers that are running successfully. It's a pretty good product and very stable.

What do I think about the scalability of the solution?

It's scalable. The analytics are very powerful. We can give the customer what has happened with the bot, how much time it ran, and how much time is ideal. All this information, we can easily show how successful it is, how much our productivity it is giving to them, and what ROI they're getting at the end of the year. It's pretty easy to go with Automation Anywhere.

How are customer service and technical support?

We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be there. They send up people to our organization to set up and resolve issues. Any sort of glitches which we are facing, we can contact them anytime. They're ready to give us a solution. They even send up people to our premises to look and give the solution for us.

How was the initial setup?

It is very straightforward and easy to install. They are going to introduce version A2019 online without a need to to install. There will be just one click of the URL to start developing within a minute or two, and it will start. There's nothing easier than that.

What was our ROI?

Money-wise, we get a lot of ROI. Efficiency-wise, it removes all the repetitive tasks from a person. An engineer's job is not to enter the data, check the Excel everyday, and put the data from Excel to somewhere application. If you automate the process and let Automation Anywheret do it everyday, you have a lot of time for more complicated issues. Engineers are meant to resolve issues, not doing the repetitive tasks, like Excel. Efficiency-wise, it is very good. ROI, It's also pretty good.

What other advice do I have?

I can give a 10 (out of 10). It's a perfect product. It's made my life very easy and a lot of people's lives very easy. It removed a lot of people's hectic, repetitive, boring work. You give a lot of free time to people, so they can do some other work which they really want to do. It's a very good product.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
BharaniKirubakaran
RPA Program Manager at Agility
Video Review
Real User
Provides visibility of business-level metrics as well as operational-level metrics, but the installation was complicated

Pros and Cons

  • "The valuable features that I see for automation with enterprise RPA are IQ Bot and Bot Insights. If you do anything, Bot Insight will provide the dashboard. It starts from the developer with artificial intelligence and the dashboard, which will provide the visibility of business-level metrics as well as operational-level metrics. Those are the good things I see in automation."
  • "The installation piece was sort of complicated because we are new to the business. We are new to installing Automation Anywhere services and the services that they are providing. So, we are sort of expected some kind of installation engineer to come onto our premises and provide the support, rather than remotely."

What is our primary use case?

I work in the logistics industry.

Right now, we have different processes and use cases that we are using it for. 

  1. It is extracting information, partial information, and real information. This is one type of use case. 
  2. We also use it for the company accounting related information that we are doing. 
  3. We get different types of rates from different windows. We are using it for that process. 

These are the high-level three use cases that we are currently working on.

What is most valuable?

The valuable features that I see for automation with enterprise RPA are IQ Bot and Bot Insights. If you do anything, Bot Insight will provide the dashboard. It starts from the developer with artificial intelligence and the dashboard, which will provide the visibility of business-level metrics as well as operational-level metrics. Those are the good things I see in automation.

What needs improvement?

Whatever I was thinking for version 11.3, it's being implemented in the A2019. For example, it is great that the product will be:

  • Integrating with cognitive analytics.
  • Integrating with Azure.
  • I can write scripts. 

In version 11.3, if I want to write a Python script, then I write an ESX file. This is gone in version A2019.

For how long have I used the solution?

I am at three month working with Automation Anywhere.

What do I think about the stability of the solution?

It is a stable product. We do experience some technical issues. However, since they are in our environment, any downtime which occurs will be with our environment, not with Automation Anywhere.

What do I think about the scalability of the solution?

All the RPA solutions should be scalable, but I do see version 11.3 as a scalable solution that was provided. Most on the developer side don't have the knowledge on how to do the queue, as that is case management. Or, the scalability without touching the core. I do see that- So, I am expecting Automation Anywhere to share this type of knowledge with the people, then it will be a real, scalable solution.

How are customer service and technical support?

I feel great about this conference and the way that people connected each other, from the developer to top management. Within three months, since I started my experience with Automation Anywhere, it has been nice and good.

How was the initial setup?

The installation piece was sort of complicated because we are new to the business. We are new to installing Automation Anywhere services and the services that they are providing. So, we are sort of expected some kind of installation engineer to come onto our premises and provide the support, rather than remotely.

We have IT people. So, if people are coming, IT and the installation engineers sit together and install everything. People are supportive, but IT is in a different location from the installation engineers. Connecting everyone together is sort of hard. However, the installation piece is very straightforward. Though, at the enterprise level, making it work takes a long time.

What was our ROI?

We have seen ROI on one of the process, but not on the other processes yet.

What other advice do I have?

My experience based on version 11.3, I would rate the product as a six (out of 10). It will go up with A2019.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
ApurvaBoradia
CEO at Nine A Business Connect
Real User
Very easily integrates with an environment of an organization

Pros and Cons

  • "So far, we have seen that a valuable feature of Automation Anywhere is the ease of integrating it with multiple systems. It can very easily integrate with an environment of an organization. It helps in a quick go to access and implementation. You don't have to spend days implementing Automation Anywhere software. You can quickly go drag and drop and do an ease of configuration. You can actually get your bot up and running very fast, which is one important advantage."
  • "They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."

What is our primary use case?

I will be talking about some of the leading products from Automation Anywhere, which is their RPA Taskbot and IQ bot. Being a consultant and partner, we have implemented successfully some solutions for Automation Anywhere using IQ bot and Taskbot.

How has it helped my organization?

We have found that finance as a function has always been a very strong use case when it comes to a product like Automation Anywhere. The reason is very strong compliance, quality, error controls, and the speed and efficiency with which Automation Anywhere can deliver projects. Because of this, finance as a function has always been a great user for this type of solution. However, we have also tried implementing Automation Anywhere around some very different use cases in HR.

We have implemented Automation Anywhere solutions for HR recruitment and onboarding, which has helped save a lot of time to go through some of the very detailed resumes with multiple pages of a candidates' profiles, their skill sets, their academics, and their years of experience. When there are hundreds and thousands of such resumes which are applied online through multiple channels, like LinkedIn, Monster, email, or any campaigns, it really becomes very painful for HR organizations to go and scan so many CVs and process, then mine, the best candidates for a particular job request.

So, we use successfully Automation Anywhere product to automate the complete recruitment process, along with our onboarding process as well. It has really worked wonders for the organization and departments.

Finance as a function is driven by cost and the money involved in it. So, if I'm processing an invoice, doing procurement, or expense processing, there is money involved. From a compliance perspective, the value of the bot should be accurate to the second or third decimal. The accuracy of the job being done has a very high sensitivity in finance compared to other functions because there is money involved on the receivable side or payable side. So, either I am to collect money from my customers or I am to pay money to my suppliers or vendors. Everywhere, there is money involved, and you can't execute an incorrect job. You can't execute a wrong document and end up paying less or end up paying more to your suppliers or customers. When it comes to financials, Automation Anywhere has done amazing work in ensuring not only the speed and accuracy of the bot, but also the compliance and error controls through which the bot executes the job at very high satisfaction and tolerance levels. So, I have seen various use cases and success stories where Automation Anywhere is used in finance.

What is most valuable?

So far, we have seen that a valuable feature of Automation Anywhere is the ease of integrating it with multiple systems. It can very easily integrate with an environment of an organization. It helps in a quick go to access and implementation. You don't have to spend days implementing Automation Anywhere software. You can quickly go drag and drop and do an ease of configuration. You can actually get your bot up and running very fast, which is one important advantage.

For a business user, it is not very technical or complex software. Before this, they need to have a lot of training. So, that is the ease and simplicity with which Automation Anywhere can be deployed, not only by a technical team, but also by the business owners. I found this to be a very unique, competitive advantage.

What needs improvement?

The industry is moving towards strong AI and ML-based algorithms. They have already started their journey. Earlier, Automation Anywhere added Taskbot, then they added IQ Bot. I would say bring the AI component into the Automation Anywhere product line, then a user will be able to make a lot of decision-making processes digitally instead of with human intervention. The more that they bring and make their cognitive engine stronger, along with the Taskbot or digital worker, that's where I feel they will have a wonderful contribution to an organization who is looking at a truly digital workforce environment.

They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage.

What do I think about the stability of the solution?

A good thing about Automation Anywhere are three important things: scalability, durability, and the entire stability of the environment. So, I can start the journey with one, two, five, or 10 bots, then just look at the very comparable enterprise organization where I could apply hundreds of the bots.

Now, in any other situation, when I deploy the bot from our development to UAT to a production environment, and bots are running in a production environment, what I should not be worried about is: Are those bots running? Are the tasks getting completed on time? All that stuff. 

Stability of Automation Anywhere bots is very high. So, a one side deploys these bots successfully. I don't have to worry much whether the bot is stable. Is the bot performing? Even after deploying the bot, do I have to go back and check ii the bot is having some problems? Or, are there some errors being induced?

In the Control Room, I am able to see the complete dashboard of all the bots: 

  • Which bots I have deployed (hundreds of them)?
  • How many bots are in progress? 
  • How many bots are running? 
  • How many bots have thrown some error because of incorrect jobs or processes?

That gives me very quick access to the entire deployment of my bots. I can access that dashboard, even from my mobile. Even if I'm not in office and I'm head of the enterprise or a COE architecture, I can just log into my mobile and see how many bots are performing well, how many bots have done the job in time, etc.

The stability of the whole architecture is the essence of Automation Anywhere, if you ask me.

What do I think about the scalability of the solution?

Scalability is huge. I have seen organizations who don't want to invest big during the initial phase, even if they have a big appetite to deploy hundreds of bots. They normally start with five or 10 bots. The best part about Automation Anywhere is you can start with five, 10, 50, 100, 200, or 300 bots. Today, the Control Room can manage 300 to 400 Bot Runners in a single architecture.

So, organizations don't have to worry that after a 100 bots they won't have to do another architecture change or shift the entire environment here or there. They can keep on adding bots and keep scaling their organization to hundreds of bots.

You can configure bots to do multiple tasks in a series or in batch mode, depending upon the type of task. Ideally, when you assign a job to the bot, it will try to finish it. But, if there is some parallel processing required for some business requirement, I can make a few bots do the job parallel, then I can take over from where the other guys left off. That is another ease of Automation Anywhere. Bots can be configured the way you want to perform your operations.

How are customer service and technical support?

I have worked with their technical support. I would rate them quite well. It is improving day by day. From the initial days, when we used to approach the technical support, we definitely used to get a lot of technical insight from them related to Automation Anywhere. Today, when we talked to them for environments outside Automation Anywhere which are a customer environment, they are able to assist us. They are able to guide us on something, even as a part of the enterprise architecture. 

The best part I have seen is the technical capabilities and support metrics to help the customers and partners (like us) are improving day by day. That is the biggest advantage of why they are able to reach this scale of enterprise penetration today.

How was the initial setup?

In this forum, we have come to know that they're also coming out with a browser version. Today, we have to install the software on a PC, desktop, or server. What they are coming out with now is like a browser version, which quickly can be applied instead of an installation. That is amazing. That will be disruptive. You can now deploy hundreds of bots at a very fast pace, and that's an amazing thing to look forward to.

Which other solutions did I evaluate?

We have seen environments where customers do have multiple product lines for doing different functionalities or process automations. While comparing various competitors, we have found that if a customer is at the SMB or medium scale of deployment, say two, five, or 10 bots, there are competitive products available . But, any organization who has gone enterprise scale of hundreds of bot has chosen Automation Anywhere because the way they have created their entire governments and architecture. Customers are more comfortable with Automation Anywhere when it comes to scalability.

Two or three bots, we have seen competitors here and there. But, the moment you move into large scale bot deployments, we have seen comfort more with Automation Anywhere compared to other competitors.

What other advice do I have?

Last year, I would have rate them an eight (out of 10). This year, I would rate them a nine (out of 10) because I'm seeing a lot of improvements coming. As an observer in the industry, a consultant, and a partner, this is what look upon to any giant like Automation Anywhere to bring a lot of exciting new features every year. This is required by everybody in the organization and globally. That's why I would say nine out of 10. I would have said 10 out of 10, but I want them to bring more such features, and maybe next year I'll be saying 10 out of 10.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Deepak_Batra
Country Head and Controller at Evalueserve
Video Review
Real User
Top 20
IQ Bot can transition unstructured data into structured data

Pros and Cons

  • "The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot."
  • "It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot. That is something we have seen that none of the bots have been able to really do it because the back-end of those websites do not allow bots to scrap through all these websites and get the relevant data in one place. We would like to see how the bot companies would crack this idea. But, that's why I said, this look weird because of the legal reasons why this cannot be done. This is something that I am looking forward to."

What is our primary use case?

We are discussed specifically the IQ Bot from Automation Anywhere which has excited me a lot because of the functions that it brings. They are really commendable because I have seen a lot of other software and solutions which are not giving that much accuracy in terms of the output. But, IQ Bot has been one of the top-notch solutions that I have seen in the OCR field, which covers a lot of the areas where we can transition unstructured data into structured data. This can be utilized in many use cases, like accounts payable, T&E processes, and so on and so forth. That's why I'm very excited to talk about IQ Bot.

How has it helped my organization?

One of the use cases of IQ Bot that I've seen is the claim processing in the insurance industry. There are tons of manual forms coming into the input files. Everyone has to work on those files manually to create a structured database out of them. It takes lot of time for them to really do it. Whereas in IQ Bot, if you run the engine, and have the scanned copies of these claims processing forms, they just get converted into very good structured data in a few seconds. Later on, you can utilize that database the way you want it. You can do a lot of analytics out of this, which would not only save time and create efficiencies, but it also brings in a lot of value for the organization whose data is being analyzed and structured.

What is most valuable?

The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot.

What needs improvement?

I didn't have anything as such in mind. After listening to the CEO of Automation Anywhere, he has given some very exciting features which are up and coming in the next few weeks or so. One of them is the integration with Microsoft. This will be a game changer forever. Because Microsoft Office 365 or Outlook, these are being used by every individual.

Integrating Automation Anywhere bots with these type of Microsoft solutions will give us so much flexibility. We can utilize so much reach or access to these bots in every type of work that we are doing. They will become like our personal assistants. That is where it's very exciting. I'm looking forward to look it. I believe that it will be a killer in this area.

It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot. That is something we have seen that none of the bots have been able to really do it because the back-end of those websites do not allow bots to scrap through all these websites and get the relevant data in one place. We would like to see how the bot companies would crack this idea. But, that's why I said, this look weird because of the legal reasons why this cannot be done. This is something that I am looking forward to.

For how long have I used the solution?

We just started working on this.

What do I think about the stability of the solution?

As far as stability is concerned, it is pretty stable. We have seen how it is used in various use cases in the scenarios. It has very good stability. Because in the case of any claims processing, it creates a very defined database. In case it finds any anomalies, which it does not really solve, it red lines all those areas so someone can manually go and correct those. Then, later on, it learns from its own mistakes. Wherein, next time, you don't have to really fix those issues, which it has found in the first place. This means, as the IQ Bot gets more experience, it will learn on its own, and become a better, more stable product over a period of time.

What do I think about the scalability of the solution?

We have seen results, and the results are good. But, it will take me another couple of quarters to answer on the overall scalability and consistency of this bot.

How are customer service and technical support?

We did use technical support for troubleshooting and maintenance as well.

Our internal technical support team is not that very big. It's pretty small. One person does it on a very ad hoc basis, whenever it is required.

Wherever we find that our team does not have the right subject matter expertise, that is when we call our customer success manager. They are able to help us out with various automative solutions that bring the solution back in place from that angle.

Which solution did I use previously and why did I switch?

My boss and I were both involved in bringing the RPA into our organization. We had been researching RPA for the last six to eight months to see what various functions RPA can work on, how to identify the better candidate in terms of processes, and how we can get the ROI out of the RPA.

We did all types research, reading articles, and talking to Automation Anywhere guys. These guys have been very helpful and flexible in talking to us. Anytime we have asked them for any sort of information. they were forthcoming. Giving the information on their own. They have explained their use cases. That intrigued us to go into this area and try more on the RPA side.

This was the first RPA project that we did.

How was the initial setup?

When you are not aware of RPA solutions, it definitely looks more complex. But once you are done with your first implementation, then it becomes very straightforward. Going forward, this will be even more straight forward, because I learned from the Automation Anywhere guys that going forward all these bots or engines can be created with very user-friendly drag and drop functions. This would become more of a plug and play solution for everyone, maybe for the people who are non-technical as well. So, to begin with, it is really complex because of the knowledge that people do not have. But, later on, after the first implementation, it becomes very straightforward.

Which other solutions did I evaluate?

We did consider other RPA products as well. So, all the competitors of Automation Anywhere, we went through them. I personally looked into UiPath, Blue Prism, NICE, and AutomationEdge. These were a few which we've gone through.

There are lot of reasons why we went with Automation Anywhere, but I will tell you the more practical reasons on the basis of which we recommended and said, "Okay, Automation Anywhere would be the good choice for us." 

  1. One of them was obviously IQ Bot, which I spoke about in the beginning. IQ Bot is one of the unique ideas of Automation Anywhere. When we want to use OCR, because we are a research company, we see that OCR will be the key for us. That is the reason. In all the others, they have outside integration of the AB and other tools. There is only one product with this. 
  2. While working on these products, simultaneously, we have seen that in few cases, there was a duplication of inputs in some of the other ones. Whereas, in the Automation Anywhere, when we were putting inputs in one place, it will just getting replicated in the second place. This was saving a lot of time for us. That was from a modus operandi standpoint. It was much better than the others. 
  3. We have talked to the teams of Automation Anywhere, UiPath, Blue Prism, etc. We found the team for Automation Anywhere was very flexible and forthcoming. They were forward looking and bringing more ideas. They are bringing more alternatives to us. They are actually standing right behind us, in case of any sort of inquiries or questions. Those things, we like a lot. That's the reason we chose Automation Anywhere. 

I can write a five-page differentiator on Automation Anywhere, but I think these are the most important ones.

What other advice do I have?

To begin with, since my experience has been excellent with Automation Anywhere so far, I would not shy away from giving them a rating of eight (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
SameerPrakash
Tax Technology Partner at Ernst & Young
Video Review
Real User
We use IQ Bot to look through unstructured data and process structured data creating insights for our clients. Though, we would like more focus on AI and machine learning.

Pros and Cons

  • "IQ Bots are extremely powerful. We are using them increasingly more where we're about to look through a lot unstructured sources, like PDF documents, scanned images, contracts, etc. We are able to take the data out, then use that toward processing structured data and creating insights for our clients."
  • "They have done a fairly good job on the RPA space, but more and more, the whole cognitive AI space and machine learning are where I see the industry actually going. I'm sure Automation Anywhere is also focused on that topic, but we would like to see more coming down the pipe, as early as possible."

What is our primary use case?

I'm responsible for the digital practice within the tax business. We are building a lot of our solutions using the Automation Anywhere platforms, both with IQ Bot as well as the regular RPA, in which we offer it to our clients.

I belong to the tax practice. My role is to see how we deploy technology to increase the efficiency of tax departments and help build new revenue streams from technology in the process . We work with our clients offering digital solutions in the tax space. That's really what I do for a living. We have had a lot of success using Automation Anywhere products. We've actually built a few solutions that were done on the EY cloud, which are offered to clients as a managed service.

How has it helped my organization?

I'll just talk about one use case using IQ Bot. Interestingly, every time an employee travels in India, the tax that you pay on each invoice, that is an amount that you can claim from the government as a tax credit. To be able to extract that information and put it together into a return can be massive. Because there are large companies where thousands of employees traveling every month and so on, what IQ Bot does using Automation Anywhere, is it reads through multiple sets of invoices, which can be in any format, extract the tax amounts, then it creates the return which is then used to file with the tax authorities. We don't even stop at that. We also compare this data with what is the actual travel that any company has. In many cases, what we've seen, there is a lot of tax where invoices have not been received. We also plug those gaps. There is a lot of value that clients derive using that aspect as well. It's not just about getting your tax right. You need to find where the leakage is and get that back to the company.

What is most valuable?

 I can tell you what our clients are always looking for. The big challenge with our clients is that while ERPs are only handling 20 to 25 percent of the requirements. There is a lot of unstructured and semi-structured data that exists in the ecosystem which they can't leverage. That's really what they want the bots to do. How can they complement the current IT infrastructure in a good way to be able to get that outcome?

IQ Bots are extremely powerful. We are using them increasingly more where we're about to look through a lot unstructured sources, like PDF documents, scanned images, contracts, etc. We are able to take the data out, then use that toward processing structured data and creating insights for our clients. 

What needs improvement?

They have done a fairly good job on the RPA space, but more and more, the whole cognitive AI space and machine learning are where I see the industry actually going. I'm sure Automation Anywhere is also focused on that topic, but we would like to see more coming down the pipe, as early as possible.

What do I think about the stability of the solution?

So far, we haven't had any issues that I want to highlight, so I'm assuming that it's quite stable. It is working as we desire it to work. 

What do I think about the scalability of the solution?

I think we have more than 50 clients who use our solution at this point. So, the scalability of the platform is well proven.

Every client is looking at scalability because they don't want to do just one or two processes. But, you will not be able to realize the value if you just limit yourself to a limited set of processes. So, the scalability is a very important task for clients. But there are certain challenges in scaling up. To be able to identify the right use cases that bring value is huge and very important.

Secondly, the technology infrastructure can be challenging if you scale up because you always have to add new servers to scale. That has always been a challenge. Having said that, I think what we heard today from Neil, there's a cloud version available that will be easily scalable. That is extremely exciting as a developer. That will be able to address a lot of the scalability issues that we've come across from our clients.

How was the initial setup?

We have two models: 

  1. With many clients, we actually go and have them implement Automation Anywhere in their own premises.
  2. The second model has actually proven more beneficial to lot of our clients. It is where we have set up the bots in our own EY private cloud on Microsoft Azure where we have implemented certain standard tax processes. So, we only get clients to migrate their processes onto our platform. There, we just take out the pain around the whole implementation, because it is not really relevant to our clients. They just start to get outcomes, and don't have to worry about it.

What about the implementation team?

We have developed a very strong capability internally that is proving to be strong differentiator for EY in the market.

What was our ROI?

the ROI of the automation investment for tax processes is very strong as apart from the process efficiency, there is also a financial aspect of lost tax credit that our solutions help to capture.

Which other solutions did I evaluate?

 A lot of the clients have some footprint of the other competing RPA vendors who they want to leverage. We often come across those type of situations.

There are some inherent advantages that Automation Anywhere offers. Both in terms of the commercial structure, as well as from a platform perspective, that makes it very compelling for clients to actually look at using Automation Anywhere for tax processes. in our case, in India especially, some of our clients really want to start small. So, they don't want to start with a big bang, like 20 to 25 bots. It is always easiest for them to start with one process and one bot, go with a proof of concept, and gradually scale up. We have a very good arrangement with Automation Anywhere, where we can offer that as a partner pack, where we bundle services and the license for small processes. This makes it quite compelling for clients. 

The way the platform is evolving, we also see some technology advantages using Automation Anywhere, especially if you combine RPA plus IQ Bot along with the Bot Insights platform. That gives it a different shade compared to some of the other existing platform vendors.

What other advice do I have?

I would rate it a six and a half (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
MichaelWilliamson
Automation Lead at University of Melbourne
Video Review
Real User
Top 20
We've been able to scale up quite effectively with a positive ROI

Pros and Cons

  • "In my case in particular, I come from a business background, not an IT background. So, it sort of speaks for itself that I was able to pickup its functionality and how it works. In the space of two years time, I've gone from a junior developer to a senior specialist. So, it really speaks for itself in terms of being user-friendly."
  • "I think it is a little bit of an ongoing struggle, because we don't deal with the infrastructure. We have a separate infrastructure team that sorts all that out. So, sometimes there are communication issues just trying to get our internal IT team onboard to run through the installs and that sort of thing. But, definitely with the new cloud version coming onboard, we'll be looking toward going to that. Hopefully it'll resolve some of that friction that comes about through the install process and complexity."

What is our primary use case?

We started off with accounts payable type of processes. That was our proof of concept. We built that within two or three months. It was highly successful, then we got a high level of endorsement from the wider organization. From there, we moved into academic processing where there's a lot of opportunity around the processing of student results, assessing students for admission into the university and handing out offers to students. There are a lot of things in that academic space which are highly manual. Often, these take quite a long time to process, so there's a clear benefit to the student by reducing the cycle time, which has led to great benefits for the organization.

What is most valuable?

In my case in particular, I come from a business background, not an IT background. So, it sort of speaks for itself that I was able to pickup its functionality and how it works. In the space of two years time, I've gone from a junior developer to a senior specialist. So, it really speaks for itself in terms of being user-friendly.

What needs improvement?

There are often a lot of functions within the software that will do the same thing, but it's up to the developer to decide which is the most appropriate. If there were a way of the product sort of indicating or automating which function is most applicable for that field for that particular purpose, that would be great. I think that might be a ways away. But, I think a lot of the improvements that we're looking to find are going to be in the new cloud release. So, we are really looking forward to getting on that.

What do I think about the stability of the solution?

Every piece of software has its downfalls. The great thing about AA, particularly in Melbourne, is we have local support. So, if we do raise a ticket, it's addressed by our local team down there. If they can't handle it, it'll be expedited abroad. So, we're always very comfortable that we're going to get a prompt reply and support, if for whatever reason, we have an issue with the software. We've sort of developed coding standards which has helped us to avoid any downfalls or pitfalls. Throughout our journey, we've learned how the software really works. We're developing it in a more mature way now, which has reduced the number of errors and breakages of the code.

it's just a learning process. As long as you're willing to learn and engage with the software, it can be quite stable.

With Automation Anywhere, there are multiple ways to achieve the same outcome; many different ways to design a bot and execute a bot. But, there's definitely a best practice out there. For those with little experience, they might be inclined to follow the quickest or the easiest way to develop a bot, but that's not necessarily the most sustainable solution. So, we sat down as a team at the university and agreed upon a certain set of standards that we will always follow. We initiated a code review process, so every code that goes into production, or every bot that goes into production will go through multiple rounds of code review. If it doesn't meet our standards, it'll be pulled back out of production, reiterated, and eventually then it'll go live.

What do I think about the scalability of the solution?

We've gone down the Reagan approach, which was referred to in the session earlier today, where we essentially started out with that low hanging fruit. We built confidence within the business and from there, it was quite an easy sell because it was quite obvious to the business that we could deliver and could deliver fairly quickly. 

In terms of scalability, we've had to grow the team slightly. It's really important to have the right team. You need someone with a lot of experience around the tool. From there, you can bring in a range of skill sets, including SMEs. We have SMEs on the team now that don't come from an IT background or development background. By having that range of skills, we've been able to sort of up the velocity of releasing bots.

We could always do better though, and we're still learning.

How are customer service and technical support?

The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our customer relationship manager down in Melbourne. We really enjoy working with him. If we do have any issues with tickets that have been unanswered, he will address them for us. I think one of Automation Anywhere's strong points is really its focus on the customer. Because naturally issues do arise with the software here and there, some of which have been addressed in later releases of the product.

We haven't yet updated to the latest release. The company is well and truly able to support all versions and is always really responsive. We typically will receive a solution within 24 to 48 hours.

How was the initial setup?

The initial setup actually came before my time at the organization. I think it is a little bit of an ongoing struggle, because we don't deal with the infrastructure. We have a separate infrastructure team that sorts all that out. So, sometimes there are communication issues just trying to get our internal IT team onboard to run through the installs and that sort of thing. But, definitely with the new cloud version coming onboard, we'll be looking toward going to that. Hopefully it'll resolve some of that friction that comes about through the install process and complexity.

Obviously, the easiest way to create a bot would be using things like keystrokes. It's very intuitive, simply entering the database and what you would see on a keyboard. However, it doesn't really relate to what you're seeing on the screen. So, quite often, you'll be entering data in the wrong field if there's a performance issue with the system. While if you use object cloning, which is another function within the software, it's more dynamic. It'll wait for certain fields to appear, then you will lower the risk of breakages of code.

What was our ROI?

Just an example, in a period of two to three years, we have a positive ROI. We have a positive return. We've delivered 25 to 30 bots, which equates to over 1000 atmx files. So, for a relatively small team, we've been able to scale up quite effectively.

Which other solutions did I evaluate?

In regards to how AA works, UiPath has more of a design flow view, where you'll be creating process maps and executing bots face on the process flow. While Automation Anywhere has this task view, or line by line view, that I find it very easy to use and intuitive. It's just really a great piece of software.

What other advice do I have?

It's a solid eight out of 10. We've delivered tremendous value in a really short amount of time. We've gotten a lot of support from our organization. Of course, there are always improvements which could make it even more powerful. But I know the company is well and truly across those. I'm sure it's going to go from strength to strength.

From the business side, we're not an organization that has tremendous volumes, like a big global bank, perhaps that sort of comes into play a bit. But again, it comes back to coding standards. We have a lot of confidence in those standards. We just really ensure that new members of the team are strictly following those for sustainable bots.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
AC
Head of Applications at Hays
Video Review
Real User
Can scale rapidly with a range of flexibility

Pros and Cons

  • "The ability for it to be able to be scaled rapidly. For us, it has certainly provided a range of flexibility that we hadn't appreciated before we started. This means that in times of high demand for processes to be completed, we're able to quickly scale up on demand. That gives us that additional flexibility without the need to potentially consider contingent labor increases. So, it's sort of a head count avoidance increase. So, that's proved very useful for us."
  • "One area where I think there's an opportunity to do things a lot better is in the analytics function. They do have a concept or product called Bot Insights. It hasn't worked for us. It isn't as plug and play as we were led to believe, which is unfortunate. I can absolutely understand the value, and the demonstrations that I've seen of Bot Insights are sensational. But, we just haven't been able to make it work. We've invested a lot of time and effort trying to make it work to no avail."

What is our primary use case?

For us, it was about driving process efficiencies. 

We have an awful lot of processes that need to be completed when we are placing candidates in roles to ensure that the engagement for both the candidate and the client is successful. So, that might include compliance activities, ensuring candidates get paid, and ensuring that work places are safe for people to turn up to so they can go home to their families safe at the end of the day.

How has it helped my organization?

There are instances where use cases and opportunities have arisen as a result of having Automation Anywhere and RPA in place that have come about through very casual conversations and have actually resulted in increased revenue opportunities that we didn't realize. Though, those have now proven to be very worthwhile and are something that we hadn't realized could contribute to us, which is making us very happy, obviously.

What is most valuable?

The ability for it to be able to be scaled rapidly. For us, it has certainly provided a range of flexibility that we hadn't appreciated before we started. This means that in times of high demand for processes to be completed, we're able to quickly scale up on demand. That gives us that additional flexibility without the need to potentially consider contingent labor increases. So, it's sort of a head count avoidance increase. So, that's proved very useful for us.

What needs improvement?

I sound like a promoter A2019 with the attended bots and some of the new features coming in with the partnership of Microsoft will be a game changer. We work predominantly within an Office 365 environment. I think there are some real opportunities there for us to do things differently.

One area where I think there's an opportunity to do things a lot better is in the analytics function. They do have a concept or product called Bot Insights. It hasn't worked for us. It isn't as plug and play as we were led to believe, which is unfortunate. I can absolutely understand the value, and the demonstrations that I've seen of Bot Insights are sensational. But, we just haven't been able to make it work. We've invested a lot of time and effort trying to make it work to no avail. So, for us, that's one side of it that has been a bit of a disappointment, but not enough to detract from the overall success story of using Automation Anywhere.

What do I think about the stability of the solution?

This is one of the challenges with the platform. At the moment, we're going through a number of changes with their network and some of our infrastructure. That is impacting the way our platform is running and the stability of it. In the early days, we certainly had some difficulty making sure it was stable and that was impacting the productivity of the automation of the robot.

What makes me very happy is the announcement today of A2019, which is the web-based cloud offering, or basically RPA as a service. This will overcome a lot of the infrastructure challenges that we've been encountering. I am very excited about that because it'll enable us to really drive the benefits that we know RPA can provide.

How are customer service and technical support?

Technically, we may not get answers the first time but we do get answers eventually. The customer success managers, without them, I do wonder how quickly we might get some of the responses from the technical help desk. I can appreciate the reasons why it takes long. Everyone doesn't know everything, but the fact that we have a customer success manager who has been really critical, a key to our success, has been, and an invaluable resource in helping us drive and get those answers through the help desks.

Could it be improved? Always, yes. But with the customer success manager supporting us, it has been invaluable and certainly something that we can live with.

How was the initial setup?

It's certainly straightforward. For us, it was a bit of a test and learn approach. There are certainly guidelines published by Automation Anywhere for the recommended infrastructure. We found that they weren't completely applicable for us, and we've had to tinker with the infrastructures as we've got along. Without getting into the technicalities of it, the out-of-the-box approach that was suggested to us didn't suit our environment. So, we did need to be a bit more creative about how we did the deploy.

Again, this is why I'm excited for A2019 because I think that we will just overcome all those problems and it will allow us to really drive through and scale a lot quicker. Infrastructure is probably our biggest challenge at the moment.

What was our ROI?

We have seen ROI factors. I'm not able to quantify them right now. With the number of our bots, we have been able to let go contingent workforce that has been brought into the organization to cover certain operational processing, simply because we needed to supplement that permanent workforce to do those roles.

We've now gotton to the point where we don't need to hire those people or employ those people anymore, so there's cost-saving driven there. Our bots are helping with some increased revenue opportunities by acting on signals from the market for both our clients and candidates. Cumulatively, I think within the first year, I'd be very surprised if we weren't closed to ROI, which is a great story to be able to tell.

Which other solutions did I evaluate?

There were a number of key reasons why we went with Automation Anywhere.

  1. I think when we started on Automation, and looking at RPA, we recognized that we didn't know anything. Like the first time, we saw a robot in action was when we had a demo from their sales director. So, in recognition of that, we wanted to make sure that we were going to be working with someone who was able to nurture the relationship, provide deep support to us, be highly flexible, and was patient.
  2. We were considering a direct engagement model versus a partner model. We wanted a direct engagement model. This was one of the key reasons why we went with Automation Anywhere because they offered that.
  3. The concept of the customer success manager was very appealing for reasons that I've mentioned earlier, but they would also support us in nurturing that relationship and helping us drive through our RPA journey.
  4. The Bot Store. I love that concept. We've used the Bot Store. It's helped us expedite delivery and achieve benefits. 
  5. The plugger, the drag and drop, and the scripting meant we could resource internally a lot quicker because you didn't need that deep level of coding understanding in order for our dev team to be productive as fast as possible. 

Those were some of the key reasons why we went with Automation Anywhere.

What other advice do I have?

I don't want to fan girl it too much, or even fan boy it. But, I'm a massive fan of AA. I've been in technical delivery for about 15 years. There are probably one of the best vendors I've worked with. I'm not giving them a 10 (out of 10) because then they have nowhere to go for improvement, but I certainly would put them as a seven and a half or eight (out of 10). I think the new evolution of the platform with things that I've already talked about will start to nudge it towards that nine (out of 10). They will still not get to a 10 because you know they need opportunities to improve. But, for me, they are a very good partner and a very good vendor to work with.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Manohar-Reddy
Service Delivery and Operations at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Reduces time and effort for many processes, but more support for legacy applications is needed

Pros and Cons

  • "This solution saves time when completing our pharmaceutical processes, which allows things to progress faster to the FDA."
  • "Automation Anywhere says that you can use this tool for any type of application, but there are some for which it is not compatible."

What is our primary use case?

We have many use cases for this solution. These include use cases from our life science, procurement, and HR departments. More generally, it is used for our regulatory and life science tasks, and some finance as well.

We have a huge roadmap that includes a lot of processes that need to be automated.

For example, some of our processes are related to clinical trials and the drug development process. They include verifying documents and entering a lot of data that has to be processed. The automation reduces the effort and time it takes to complete these processes.

We have a mix of technology in our environment, including legacy systems and new technology.

How has it helped my organization?

This solution saves time when completing our pharmaceutical processes, which allows things to progress faster to the FDA.

What is most valuable?

The IQ Bot is a very good feature.

What needs improvement?

For our legacy systems, we are finding it very difficult to use the automation. Sometimes, forty percent of our work cannot be processed in an automated fashion. We need to acquire additional automation tools in order to reach one hundred percent automation.

Automation Anywhere says that you can use this tool for any type of application, but there are some for which it is not compatible. In cases where automation is not supported, there should be alternative tools that are inbuilt where they can be used to support or guide the automation forward, giving us one hundred percent automation.

The licensing model has to be changed to perpetual because even when we are not using a license, we are charged for it.

For how long have I used the solution?

We have been using this solution for about two years.

What do I think about the stability of the solution?

For simple processes, everything works. However, for a complex process with a lot of rules and mappings then we are finding it really difficult.

We are in touch with Automation Anywhere and the partners who can develop the system and increase the speed, or deal with other limitations that we have.

What do I think about the scalability of the solution?

We have more than two hundred and fifty licenses, although they are not all currently in use by the bots.

How are customer service and technical support?

We have a direct point of contact for technical support, although there are limitations.

In some instances, the technical support is on time, but in other cases it takes longer. When we commit to the customers we cannot give the time, for example, as a two or three-day turnaround.

When the Automation Anywhere team works with our technical team, they don't understand what kind of tools we have within the system in our company, and how that data is going to be interlinked with the other machines. This converting of data on the functionality side is where some of the limitations are.

How was the initial setup?

The initial setup of this solution is easy, although sometimes you have service problems.

For example, we have a server set up as a load balancer, and sometimes these two systems have a problem where the nodes are not synching. I think that it is an issue with Automation Anywhere having a bug in the system. This is a problem when you are selling it to the customer because you have to make sure that it is reliable, and will stay that way for some time. You cannot expect companies to change their products every now and then, or continually upgrade versions. We need things to be stable for at least one or two years at a time.

What about the implementation team?

Automation Anywhere helped us to set up our Center of Excellence (COA), and their partners assisted us with other aspects of the setup.

What was our ROI?

We have seen ROI but we are not up to the mark.

From the setup, we have spent somewhere between one and two million dollars over the past two years. I would say that our ROI is less than one million dollars. I don't want to say that it is a failure, but I would like to see a better ROI.

Had things gone the way we expected then we would have seen ROI by this time.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is approximately $4,000 USD, which is a seed license. You can have as many licenses as you want but the moment you start using them, they charge for them. For example, if you have purchased two hundred and fifty licenses to use over one thousand machines then at any point, only two hundred and fifty users can log in. 

Which other solutions did I evaluate?

In 2017 when we decided that we needed RPA, we evaluated several products. We tried Blue Prism, UiPath, and Automation Anywhere, in addition to other automation tools that were on the market. At that time, we found that Automation Anywhere was doing better, and had more features, than all of the others, which is why we chose the product.

An example of the additional features was the support for PDF conversion, Excel data transfer, and the IQ Bot.

What other advice do I have?

We have purchased more licenses than we are currently using, which is why we need to enhance automation.

These days, I think that UiPath is picking up faster and with more relevant features. If they are able to overcome the limitations we have, for example in legacy systems, then it may be a better choice of a system that you can sustain for a long time.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RamakrishnaAkella
Associate Dean Placements at KL university
Real User
Top 20
A user can easily adopt this technology and utilize it

Pros and Cons

  • "A user can easily adopt this technology and utilize it, when compared to the other available resources in the market."
  • "For future prospects, this tool should 80 percent deal with neural networks, deep learning, and artificial intelligence and that has to be integrated a lot. As these are future skills, these integrations will help us take the tool to take to the next level."

What is our primary use case?

I work for KL University as an associate professor. I take care of internships, placements, and industry connect. I'm the associate dean of internships, placements, and industry connect at KL University.

In our university, we have started a center of excellence in association with Automation Anywhere. This robotic process automation tool is very important in terms of distal transformations. 

The majority of students are doing a lot of robotic projects with the help of the bot that we have established in our university.

Another way that this tool helps is professors are doing a lot of researching initiators in terms of automation, wherever there is automation, there is the possible usage of RPA.

How has it helped my organization?

The majority of students are showing a lot of interest in this tool as it deals with process automation. Once students are done with the certification and training, the majority of recruiters are showing interest because RPA is doing an excellent job in the market. The majority of Indian companies are showing a lot of interest in recruiting students who are trained in this Automation Anywhere RPA tool. When compared to current skills in the market, Automation Anywhere is a hard skill, where in universities in an Indian-based culture, this place a wider role.

What is most valuable?

A user can easily adopt this technology and utilize it, when compared to the other available resources in the market.

What needs improvement?

A majority of this tool works on automation. For future prospects, this tool should 80 percent deal with neural networks, deep learning, and artificial intelligence and that has to be integrated a lot. As these are future skills, these integrations will help us take the tool to take to the next level.

What do I think about the stability of the solution?

This product is very stable in the market because the adoption of this product is very clear. There is no complexity. Plus, anyone can learn this tool. In India, if a tool comes along, people think that it is relevant to technical guys. However, if someone goes through RPA, a non-IT guy or IT guy (anyone) can adopt this technology, as it is easy to adapt. The unique selling proposition of this product is adaptability is good. So, this product will be the stable in the market.

How are customer service and technical support?

The majority of the technical support that we get will be through digitization. If someone wants to go through a digital process automation, this is one of the best tool to adapt it. When compared to other products on the market, the adaptability and usage are very easy. Moreover, getting the resources who are trained in Automation Anywhere, we can get that very easily. As Automation Anywhere is giving this technology for free, as there are no commercials involved, the majority of the skilled workforce are showing a lot of interest. That will be the future of this product.

How was the initial setup?

There are quick user manuals clearly available. We can easily install the product and start working immediately. There are very big eLearning resource contents available. With the help of Automation Anywhere team in India, they are providing a lot, just to support student and faculties in universities. There is a quick learning process with the help of eLearning resources.

Which other solutions did I evaluate?

This is a one of the best automation tools where we can have quick transformations when compared to other tools available in the market.

The most interesting about this product when compared to the other products on the market: 

  1. The resources available.
  2. eLearning access is available.
  3. The certifications are free of cost.
  4. Adaptability is easy.
  5. The implementation part is easy.

What other advice do I have?

I can give it an eight out of 10. We need it to add something. It is a little too early, and they are working on that. If they can add more on these things, this will be one of the future leader of the market. While it is already a future leader, it will goes into the next level of the market.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
VisheshNigam
Associate Director at Concentrix
Real User
The architecture is centrally governed making the product more robust

Pros and Cons

  • "We are able to sell it very easily compared to its competitors. Another piece is the stability part. The third piece is something which is the customer experience: The ease to work with it. The Automation Anywhere, as a partner, is very easy to work with. They are there when you need them, whether you are in the initial journey of automation, you are figuring out what is the right opportunity, or whether you are in the journey of deploying the bot or support. They are there with you at each of those stages."
  • "In the last two years, with the help of IQ Bot, and what I learned today about this Attended Automation 2.0, I think they are addressing vital key challenges that we have faced so far."

What is our primary use case?

In Concentrix, my role is as an asset manager. It's very much focused on the RPA practice globally, which is why we come from enablement to delivery and support. End-to-end is something that is managed by me.

One thing I really like about Automation Anywhere is the product has actually taken leaps in the last three years. We started with the conventional RPA type of use cases. But, in the last two years, with the help of IQ Bot, and what I learned today about this Attended Automation 2.0, I think they are addressing vital key challenges that we have faced so far. The description on top of the description is what their model is. They're partnering with us in this journey of transformation. The type of technology advancement that they have done will certainly help us a lot.

How has it helped my organization?

They are constantly being in the BPO space and BPO and RPA are something which go hand in hand in technology. It is the right space for the utilization of this technology in the industry. While our customers are also asking for us for this technology benefit for the revenue benefit, productivity benefit, efficiency, etc. In the last two years, we have leveraged it for multiple clients, whether for telecom, healthcare or other spaces, it has been a very strong partnership that has really helped us.

What is most valuable?

RPA is something which was their best product. It was easy to config, easy to record, and deploy on the floor. With their IQ Bot, I am very much convinced that was the area where we started tapping unconventional use cases, like machine learning, artificial intelligence, and all those things bundled together. With this cognitive capability, we went from 30 to 40 percent use cases which we are able to address and have leaped over to a wider space of 50 to 60 percent with this cognitive bot.

What needs improvement?

There are many things which I have liked in the last couple of months that I have seen in Automation Anywhere. Something that really excites me is the new release of Attended Automation 2.2. It's a very lightweight solution. When I'm talking about the automation of the size from 2,000 to 20,000, and everyone is using the attended bot with this scale and thin client model, we can easily deploy and scale it out to the larger corporate size. So, this product is very unique and I have not seen it in any of Automation Anywhere's competitors. They came out with it.

For how long have I used the solution?

Today, we are here at the Automation Anywhere event. Automation Anywhere is an RPA partner that we are leveraging. We have been using automation in here for the last three years. We are very robust in the RPA space.

What do I think about the stability of the solution?

The product is quite stable. I don't know how to code the the other products which we have used. One thing with the bot that we are always with struggling is the memory management. The Automation Anywhere product is quite stable in that perspective. Security and other things are very well managed by Automation Anywhere. The third piece is the architecture is very much centrally governed. This makes this product more robust.

How are customer service and technical support?

In the last two years, one thing which Automation Anywhere has changed and they actually worked on is the support and enablement part. That will be the key game changer for them. Because if I compare them with other competitors who are in the space of Automation Anywhere, the customer experience (where we are the customer) is there when you need them. The support is available on time. That is where I think Automation Anywhere is wonderful.

How was the initial setup?

It was very straightforward. I don't know if it was because of the training which was given or if it was because of the application itself, but it was very straightforward to start the journey of RPA using Automation Anywhere. Whether it's a complex use case or low complex use case, I think Automation Anywhere does give you that flexibility that you can start your journey seamlessly.

What was our ROI?

One thing that we are just changing now: When this automation journey started, everyone was talking about ROI. E.g., I'm investing X amount into the technology, and I'm now trying to cannibalize on efficiency. We are not leveraging automation just for cost reduction. The business is now leveraging automation to get it into this space where we were not able to get so far. So, the dimensions of ROI are not only cost reduction. The dimension of all ROI have been changed to scalability, compliance, some other new business go-to market strategies, etc. Those things are very much changed from the way it was here previously.

Which other solutions did I evaluate?

This is tricky. We all know who is in the quadrant and the leading there. In the last five years, we actually worked closely with them. Everyone does have their own pluses and minuses. But, if I talk about Automation Anywhere, their cognitive bot is one of their unique selling points.

We are able to sell it very easily compared to its competitors. Another piece is the stability part. The third piece is something which is the customer experience: The ease to work with it. The Automation Anywhere, as a partner, is very easy to work with. They are there when you need them, whether you are in the initial journey of automation, you are figuring out what is the right opportunity, or whether you are in the journey of deploying the bot or support. They are there with you at each of those stages.

These things really make them different compared to their competitors. I'm sure if they will continue focusing on these they will be leading in this space.

What other advice do I have?

So far, it's a 10 (out of 10). If there's anything which will change, I will let you know. But so far, the experience with Automation Anywhere in the last two and a half years has been wonderful. My best wishes to the team.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
AnshikaSingh
RPA Developer at Accenture
Video Review
Real User
Top 20
IQ Bot has helped us process a lot of unstructured data into structured data

Pros and Cons

  • "We use IQ Bot for invoice processing. It can be any type of document. It could be a PDF or any sort of document. It will convert those PDFs into CSV files, which is a structured format. It takes it from an unstructured to structured format. That is why we use IQ Bot."
  • "The Excel command has some limitations that they are working on."

How has it helped my organization?

One thing that we have used it for is uploading reconciliation files. These files usually come in hundreds. Previously, users used to do this work manually everyday. There were around 1,000 users, so that process has been completely automated. Now, these users can focus on more valuable work other than this manual task. This has really helped them.

Apart from this, we also have invoice processing where we are using IQ Bot. For that, even if the invoices are in different formats, the IQ Bot learns, then it works on them. That has helped us a lot.

What is most valuable?

Apart from the thing which Automation Anywhere is meant for: To automate manual tasks. I feel IQ Bot is the cherry on top, as it has helped us process a lot of unstructured data and it learns over a span of time. So, it has really helped us.

The IQ Bot is the latest feature of Automation Anywhere. It uses cognitive abilities to learn over a span of time, in which we have to train the IQ Bot. It will eventually learn after about 10 files, then it will start learning on its own and it will be able to do the task on its own. 

We use IQ Bot for invoice processing. It can be any type of document. It could be a PDF or any sort of document. It will convert those PDFs into CSV files, which is a structured format. It takes it from an unstructured to structured format. That is why we use IQ Bot.

What needs improvement?

The Excel command has some limitations. They are working on it. Now, from what I have heard, it has 40 plus commands in the Excel operation, so that is a very good thing. Once that comes up, it would be a 10 out of 10 for Automation Anywhere.

What do I think about the stability of the solution?

Stability will come down to how the code has been made up. It should definitely handle the code. If anything fails, like the website is not working, it should inform the users. So, it depends on how the code has been developed and it should be able to handle the code if any error comes along. The stability depends on the factor of the developer's coding. Otherwise, the tool is pretty stable.

What do I think about the scalability of the solution?

There have been problems with scalability. It comes down to how we handle the code. It should be handled properly, then there shouldn't be any problems.

How are customer service and technical support?

Automation Anywhere has very strong game because it is always up for asking feedback. It doesn't just ask for feedback. It actually works upon it. So, every time it releases a new version, we always see that feedback being implemented into their tool. That's a very good thing from Automation Anywhere which I have seen. They actually take the customer's feedback very seriously.

I was working on a workload feature called Workload Management, where I was facing a few issues here and there. For that, I raise a ticket and in the next release it was actually implemented. It was glitch type of thing, and it was handled in the next release.

What about the implementation team?

For evaluating, there is a visibility team which does a visibility check for how the tool should be implemented. I haven't been a part of that.

Which other solutions did I evaluate?

I wasn't part of the decision-making process since I am the developer. Management sees the tool visibility and checks.

What other advice do I have?

I would give it an eight (out of 10) because there is still scope of improvement which I see in the upcoming tools they have already implemented. I'm still waiting for it. Maybe after that, it could be a 10 (out of 10), but for now it's an eight (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
TusharKant
Automation Developer at Schlumberger
Video Review
Real User
Top 20
Reduces number of FTEs required to do a process. Technical support could be much better with their responses.

Pros and Cons

  • "It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process."
  • "Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it."

What is our primary use case?

We generally do stuff to automate websites and SAP that we have in our company.

How has it helped my organization?

It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process.

What is most valuable?

The cognitive solutions that it provides.

The feature to automate the use case by simply extracting data, putting it into SAP, and automating the data. This is mostly website based, which is pretty easy for us to work on.

What needs improvement?

I would like to see some more with the Excel commands that they have. Also, with the cognitive, that is coming up we need to see what else they have, e.g., some SAP features to enhance the product more.

What do I think about the stability of the solution?

It is moving to a stable version right now. Version 10.5 was more stable and version 11.3 is having some glitches. But, we are moving to a newer version. Let's see what that brings to the table.

How are customer service and technical support?

Technical support could be much better with the responses which we get. Also, guys come to our company and help us whenever we have some big challenges, so it is quite good. However, it could be done in a better way.

How was the initial setup?

Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it. But, the newest version that they are coming out with is web-based so it will be quicker on the cloud. As the CEO said, "Booking an Uber takes more time than downloading Automation Anywhere and even making the first bot."

What was our ROI?

It has provided us ROI.

Which other solutions did I evaluate?

It is a bit close, but I feel UiPath has an edge over Automation Anywhere.

What other advice do I have?

I would rate the product a proud seven (out of 10). It could be improved more. With the newest version, we need to check the product. I am giving it a seven (out of 10) as a developer and because I'm using it daily.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
DivyenduYadav
Automation Developer at Schlumberger
Real User
Provides good FTE and ROI savings while being easy to learn

Pros and Cons

  • "The main thing is the simple UI, easy to use commands, and it's very easy to learn compared to other tools in the market."
  • "If we are going through the high availability in the IQ Bot setup, it's a bit complex."

What is our primary use case?

When we started Automation Anywhere, it was a rule-based automation. All the rule-based used cases we could automate. Now, with the upcoming version, it includes AI and Python, so we can go ahead in our roadmap and start automating dynamic used cases too.

How has it helped my organization?

We started on the 10.5 version of Automation Anywhere. The Control Room had some limitations. With version 11, they removed all those limitations. In version 11, we do not have the Python support or AI machine learning support. But, with the A2019 version, we will have the AI machine learning libraries in the support. So, we can easily use those libraries now.

What is most valuable?

The main thing is the simple UI, easy to use commands, and it's very easy to learn compared to other tools in the market.

What needs improvement?

With the upcoming version, they have addressed all the issues of the clients. They have AI and ML. The GUI is good. The cloud has been included. So, it's promising that they have now included these. We have to see how much we can get used to it.

What do I think about the stability of the solution?

Version 10.5 has been the most stable version that we have used. With version 11, we are still getting some updates, so it will take some time for version 11 to get stable.

What do I think about the scalability of the solution?

It is scalable. In version 11, scalability has a limit, but with the upcoming version, it will be scalable because it is on the cloud now.

How are customer service and technical support?

AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can raise a request and they will immediately reply on the basis of the priority level that they have set. So, it's very good.

How was the initial setup?

If we go through the client setup, its very easy. But, if we are going through the high availability in the IQ Bot setup, it's a bit complex.

What was our ROI?

We have more than 50 bots in the company. The FTE and ROI are very good. In the future, we have many projects in pipeline that we are about to implement. So, definitely there is a good ROI and FTE savings for us.

What other advice do I have?

I will rate version 10.5 as a nine (out of 10) and version 11 as an eight (out of 10). Let us wait and see about the upcoming version.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Sanjeev-Singh
Software Engineer at Accenture
Video Review
Real User
Saves time and FTE benefits by automating manual tasks

Pros and Cons

  • "The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations. Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable. It's saving so much time for us."
  • "We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial."

What is our primary use case?

We use it to develop bots. 

Use cases: We do Excel operations if we have to download any file from a portal to do any Excel operations. We send these outputs to our business customers. 

Bots are specific for each customer.

How has it helped my organization?

Most of the tasks that our organization used to do were manual. We automated our internal processes so it would give us FTE benefits and work would be done in less time. This also saves us time and FTE benefits.

What is most valuable?

The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations. Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable. It's saving so much time for us.

What needs improvement?

We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial.

I have to add in Excel commands because it is a limited feature, as we only have five to six commands. Suppose we have a spreadsheet and we have to get the counts for how many rows were filled, we have to do it through a Macro or VB. We have to write a separate code and call through Automation Anywhere. If they added in this inbuilt feature into Automation Anywhere that would be helpful for us.

What do I think about the stability of the solution?

Stability is pretty good. If we want the code to be stable, then we have to handle it in a particular way. We have to utilize the tool in the best way. An example is if there is a web page, and it gets refreshed every time, then the odd properties will get refreshed. If it is the UI making changes, then the properties will get refreshed. So, we can utilize error handling in the best way and make use of it. Instead of failing, we can make it run, making it more robust.

What do I think about the scalability of the solution?

We have so many use cases. When customers come to us, they'll ask for a very simple use case, they will not know the features of Automation Anywhere and what we can automate. Once they get to know it after we automate one process, they will want more features which they'll ask for. They'll give us more use cases for us to do.

We have done many bigger tasks. If the customers are doing it manually, it will take them 12 to 24 hours. But, if they're doing it through Automation Anywhere, it will done in half an hour to an hour.

How are customer service and technical support?

Automation Anywhere gives quick responses to any request when we used to reach out to them. Then, they will response and work with us to get it fixed. I have multiple experience like that.

How was the initial setup?

I was partially involved, not fully involved, when they were doing the IT Bot setup and migrating to latest version. It went well because the Automation Anywhere team was there. They helped us migrate from the older version to the latest version. Whatever code that we had written in the older version, that needed to be migrated to latest version. With all these things, they helped us out.

What about the implementation team?

Automation Anywhere helped us if our bots should be in their Control Room, if they were migrating or adding extra features. Then, they would take care of it. I don't know much about what would be in the background.

Which other solutions did I evaluate?

They asked me to use Automation Anywhere and I went through studying the others, UiPath and Blue Prism. Automation Anywhere is user-friendly, and if you're automating, then it's good for developers.

What other advice do I have?

I'll give Automation Anywhere an eight (out of 10). They lost two points for the Excel commands. We have so many things to do in Excel, but we have very limited commands for it. We need to use Macros. We also have to know extra coding languages, like VBScripts.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
HelallAkhtar
Senior RPA Developer at Ernst & Young
Real User
Top 20
Easy tool to use and learn that doesn't require much expertise

Pros and Cons

  • "The tool is very easy to use and mostly user-friendly. I like that when using it I don't need much expertise."
  • "There is still a way to go for Automation Anywhere where we can see improvement. Mostly, we want to see more artificial intelligence and machine learning. Now, I can see only this mostly in the IQ Bot where we construct the data from PDFs. I also want to see more features where we can use the artificial intelligence in automating tasks as well."

What is our primary use case?

I lead the automation team in UI. In the UI, we automate mostly PDF and shared devices, then most web applications. For large volumes, we mostly automate PDFs.

What is most valuable?

I have enjoyed using all the features of this tool, not just one feature, e.g., object cloning, Excel automation, and the web recorder. 

The tool is very easy to use and mostly user-friendly. I like that when using it I don't need much expertise.

What needs improvement?

With the IQ Bots that use AI, I want to see more features using that type of machine learning and artificial intelligence in their products.

For how long have I used the solution?

I have been using Automation Anywhere for the past four to five years. I started using Automation Anywhere from version 7, and now, it's version 11. So, I've seen the journey from version 7 to 11.

What do I think about the scalability of the solution?

It is a very scalable product. With the market, every time and every day, we can scale it.

How are customer service and technical support?

It is very easy to interact with the support team for Automation Anywhere whenever it's required. Sometimes, if the training is required, they would visit our premises. We can also visit their premises. In terms of training and product support, if you have any challenges as a developer, they help all the time. It is very easy to connect with them.

How was the initial setup?

It is very straightforward.

What other advice do I have?

I have seen a huge difference in how it is improving products.

I use them mostly. I would recommend it to all my friends and team. I encourage team member to use it, even those who are not from a technical background. They can also move to Automation Anywhere, use, and can learn from it. If they go to use Automation Anywhere University and other training tools, the training materials are available for them. So, it's very easy to learn as well. Different platforms and technology members have also moved to use the RPA platform, and are now using the Automation Anywhere tool.

I'd give it a nine point two out of 10. There is still a way to go for Automation Anywhere where we can see improvement. Mostly, we want to see more artificial intelligence and machine learning. Now, I can see only this mostly in the IQ Bot where we construct the data from PDFs. I also want to see more features where we can use the artificial intelligence in automating tasks as well.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
KrithiShetty
RPA Developer at Ernst & Young
Real User
Top 20
Easy to run, implement, and deploy

Pros and Cons

  • "For most of the cases that we have worked on, the application has been stable."
  • "Although, IQ Bot has data being extracted from it. It can improve with more features, like handwritten copies that are readable."

What is our primary use case?

Processes which have a decision making and do not have any required rule-based are considered for automation.

What is most valuable?

All the features that we have different from each other. Most of the time, we go for object cloning and IQ Bot, which will be used in the coming years. That feature, people are looking forward to, as it will help us read and extract data from unstructured formats.

What needs improvement?

Although, IQ Bot has data being extracted from it. It can improve with more features, like handwritten copies that are readable. Anyway, the IQ Bot is coming out in a bit, and I'm sure we will go with it.

What do I think about the stability of the solution?

For most of the cases that we have worked on, the application has been stable. Automating applications has brought a huge change to the automations which we have carried forward.

What do I think about the scalability of the solution?

It depends on the developer and how they have coded it with respect to scalability. However, it has the ability to be scalable.

How are customer service and technical support?

The main point to go for Automation Anywhere is because we have worked with other tools than Automation Anywhere and the support team which Automation Anywhere has takes time to try understanding the issue, then give the feedback. That is something we learn along with the Automation Anywhere guys. I would go for Automation Anywhere because of the support team.

How was the initial setup?

Version 10 that we had was a little complex to set up. However, version 11 is pretty easy.

Which other solutions did I evaluate?

We use multiple tools, but most of the time, it is Automation Anywhere which we go for because of our clients who are looking forward to working with Automation Anywhere. It's sort of easy to use. Also with respect to the client as well as the developers, it gives quick results. With other tools, we need to perform a lot of tasks. This tool is a bit quicker. The ROI also comes into picture.

What other advice do I have?

I have in fact told all my friends and colleagues who are in the RPA domain to work with Automation Anywhere because it's easier to run as well as to implement. Overall, the deployment is easier. I mostly prefer Automation Anywhere over the other RPA tools.

I would rate the product a nine to nine point five (out of ten).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
TanyaMaheshwari
RPA Lead at Volvo Construction Equipment
Real User
MetaBot provides a feature where we can reuse our code for whatever we have developed

Pros and Cons

  • "In terms of development for our developers, it is very easy and quick to learn because Automation Anywhere has provided an online academy where developers can easily learn the features. It is very easy. If someone does not have a coding background, they can also learn from it very easily because it is just drag and drop and very interactive."
  • "In the learning track, I was looking at the latest feature which is coming in A2019, which is very nice, because it is a web-based. So, we can do our development while sitting from anywhere. We don't need any type of installation. It's a web-based. Nowadays, everyone has the Internet."

What is our primary use case?

I started my career in RPA tools. It's five years for me working in RPA. I have automated different type of use cases in different businesses, like finance, insurance, banking, capital marketing, and manufacturing. There are a lot of areas where I have implemented use cases using the Automation Anywhere tool.

What is most valuable?

If I compare Automation Anywhere with different tools available in market, there are few things which make Automation Anywhere different than the others, like IQ Bot, which is not available in another tool as of now. IQ Bot is a very nice feature in Automation Anywhere, which gets me the structured data from the unstructured data, and we know wise processing is a familiar use case used in any kind of organization. Another one is a MetaBot which allows for doing offline development, using DLL, using screen calibration, and configuration. These are the main features that I've used. It is a great tool.

In terms of development for our developers, it is very easy and quick to learn because Automation Anywhere has provided an online academy where developers can easily learn the features. It is very easy. If someone does not have a coding background, they can also learn from it very easily because it is just drag and drop and very interactive.

What do I think about the stability of the solution?

It's a very stable product. It has been five years for me working in RPA. I started with Automation Anywhere only. I developed so many processes in different areas. If I talk about the banking sector, security is a must. It is providing all sort of securities here, like Credential Manager. Also, this tool is very stable and consistent.

What do I think about the scalability of the solution?

It is a very good scalable product because the MetaBot provides a feature where we can reuse our code for whatever we have developed. We can use it in different areas with the same code. It is reusable. So, it is a scalable product.

How are customer service and technical support?

Until now, whenever we required any help regarding technical support, we got it from Automation Anywhere. So, definitely the technical support is 10 out of 10. We are very happy. Today, I'm very excited to be part of these bot games.

Which solution did I use previously and why did I switch?

We were already using it when I joined the organization.

How was the initial setup?

It is very straightforward. Today, in the learning track, I was looking at the latest feature which is coming in A2019, which is very nice, because it is a web-based. So, we can do our development while sitting from anywhere. We don't need any type of installation. It's a web-based. Nowadays, everyone has the Internet. So, it is very easy.

Which other solutions did I evaluate?

I started my journey from Accenture, which is service based company. There, I worked on multiple tools, like RPA products, including Automation Anywhere, Uipath, and Blue Prism. So, I have experience in these three tools.

Both Automation Anywhere and UiPath are leaders in the market. Both tools are providing capabilities which are good. For me, the main differentiator here is the IQ Bot, which is not available as of now in UiPath. If you want to do invoice processing and all, we go for the whole CS. IQ Bot, which is already an Automation Anywhere feature, is one very big differentiator from other RPA tools. Another one is definitely MetaBot because it give me a reusable component which I can plug and play anywhere that I can use. MetaBot can also provide inline development because sometimes the interact is not there. We can just record the screen, then we can do our development and deploy it. Sometimes what can happen in an enterprise, a screen may undergo some changes. So, MetaBot is capable enough to detect those changes, which is not available as of now in other tools. There are more AI capabilities here.

What other advice do I have?

This RPA tool is a leader in the market. 

I have had a very good experience working with Automation Anywhere.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
SubhamMahanta
Cognitive Lead at Quosphere
Consultant
Helped us with integrating solutions which did not have API integrations

Pros and Cons

  • "Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months."
  • "I want Automation Anywhere to work on IQ Bot further to help evolve the tool more and create a certain set of solutions using IQ Bot. They can maybe use better machine learning algorithms to come up with better accuracy for OCR extractions. This is an area that I want them to work on."

What is our primary use case?

We'll be discussing our implementations for Salesforce and using Automation Anywhere to automate sales for processes within the organization. We focus mainly on sales and BFSI.

How has it helped my organization?

A very important piece within sales is that we've noticed most of the salespeople hesitate from updating their Salesforce at a frequent interval. You jump on a call, you have multiple calls with your customer, and you hesitate to keep dealing these updates within Salesforce. The idea behind this implementation, or this specific solution, is that we take care of all the updating of Salesforce processes. We take care of all lead conversions, lead updates, lead generations, etc. through our RPA. All you need to do is have a conversation with your bot, and say, "Hey, I just had a conversation with Nick. He seems good with all the implementations. We should convert him from Level 1 to Level 2." These basic implementations have been taken care of.

We're also looking at mobile transcription. So, if you are on a call with XYZ, you say, "Hey, I'm jumping on a call with XYZ, just transcribe what I'm talking about." So, you transcribe those calls and update them in your total documentation. That's the idea.

What is most valuable?

Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months.

What needs improvement?

IQ Bot seems to be a good solution that Automation Anywhere has come up with. It sets them apart from the other solutions. I want Automation Anywhere to work on IQ Bot further to help evolve the tool more and create a certain set of solutions using IQ Bot. They can maybe use better machine learning algorithms to come up with better accuracy for OCR extractions. This is an area that I want them to work on.

What do I think about the stability of the solution?

It is absolutely robust. Automation Anywhere as a solution, as well as our implementation, have been robust in nature with thorough testing and UAT processes being involved. Automation Anywhere can be considered as one of the most stable RPA tools in the industry, according to the perspective of the limited amount of tools that I've used. But, Automation Anywhere seems to be the most stable one.

What do I think about the scalability of the solution?

We initially started off with a customer who had just three bots. We've now scaled them to 15 bots. It didn't take us more than an hour to scale. Automation Anywhere helped us scale from one bot to 100 bots within a period of hours, if not minutes. Unless you're scaling from 10s to 1000s, I think Automation Anywhere has it covered.

How are customer service and technical support?

Support is five (out of five). The technical support is better than any other automation tool that I've seen. The ticketing resolution that they provide not only for paid customers, but for PoCs that we conduct, IQ Bot, and other scenarios wherein the product might not be functioning properly. The support is top-notch. There are scenarios wherein we need to be able to identify the best possible solution, and there is support for that as well.

How was the initial setup?

We started off about one and a half years back initially. In those days, Automation Anywhere hadn't picked up so much. The initial setup was difficult, but as they have moved from on-premise to cloud, the setup has become much easier. Now, we are hands-on with the setup and can do it within hours.

With another client, we are saving about 20 hours. However, we are not able to justify that return on investment by just saving time. There are other parameters that we would have to look at for justifying the ROI.

What was our ROI?

The return on investment for most of our clients depends from scenario to scenario. Some of them look at it on a long-term basis and some of them look at it from the amount of time saved. For example, we are currently working on a solution for a CIO. We are saving about four hours of his time during a particular week. The return on investment for that particular person is humongous.

Which other solutions did I evaluate?

We evaluated all the solutions. We had different RPA tools. Looking at the feedback from the market and the type of technical support that we had received, we went ahead with Automation Anywhere. The major reason for going with Automation Anywhere was the technical support that developers have.

What other advice do I have?

I'd rate it an eight point five to nine because there's still always room for improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
RajatOmar
Associate Consultant at KPMG
Real User
Top 20
The ability to add multiple bots and Bot Runners to the process gives it a lot of scalability

Pros and Cons

  • "No other competitor has this email trigger, so it saves a lot of time if you automate the process. We don't need to fix a time for a task to run. It gives the feature of on demand execution for any task. Whenever a user wants, it can send a mail and get the task done as soon as possible."
  • "For improvement, I would like to see Automation Anywhere integrating with multiple other technologies. As of now, it is integrating with .NET. When it come to future technologies, I want Automation Anywhere to integrate with Python scripts, and make the execution easier. That will be very helpful, having our cognitive technologies interacting with Automation Anywhere."

What is our primary use case?

We are using Automation Anywhere for multiple automation processes. There are multiple clients with KPMG who have many automations going on.

In finance and accounting companies, they ask for report generations and record fetching from some data source type of tasks. They want it to be fetched and exported into forms, charts, etc. using automation. The task will happen when triggers are required based on some data sources. It is the data that will be exported and sent over mail. These tasks are mainly focused on organizations.

What is most valuable?

No other competitor has this email trigger, so it saves a lot of time if you automate the process. We don't need to fix a time for a task to run. It gives the feature of on demand execution for any task. Whenever a user wants, it can send a mail and get the task done as soon as possible. That is our main feature, I feel. 

What needs improvement?

There are multiple features, like PDF integrations, which are coming up. Task-related features to PDF integrations are coming up nowadays, so people want those executed and improved a lot in Automation Anywhere.

For improvement, I would like to see Automation Anywhere integrating with multiple other technologies. As of now, it is integrating with .NET. When it come to future technologies, I want Automation Anywhere to integrate with Python scripts, and make the execution easier. That will be very helpful, having our cognitive technologies interacting with Automation Anywhere.

What do I think about the stability of the solution?

On the basis of rating, I'll give a 90 percent to the process being stable. The remaining 10 percent is based on the change in the environment. If you change the environment from development to production or some other environment, then there are minor glitches which come into the process. But, that also can be handled a bit easier in Automation Anywhere.

What do I think about the scalability of the solution?

It is very scalable. If we come to the point where we need to increase the number of bots in a process, for different countries or teams, we can add multiple bots and Bot Runners to the process, then we can execute. This gives a lot of scalability to the process.

How are customer service and technical support?

The technical support team was very helpful on on our development. There were many cases where we needed their support and urgency. They gave a lot of support to us. They responded well quickly. That's what is required for our development or developer team, so I'm a bit happy with our technical support team from Automation Anywhere.

How was the initial setup?

It's a bit straightforward. If you go through the user manual of Automation Anywhere, the stuff with automation there is quite easy. A layman or common man, who is new to the Automation Anywhere can install it quickly. So, it's easy.

What was our ROI?

There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.

What other advice do I have?

I'll rate it near an eight (out of 10) for Automation Anywhere. I'm giving this rating because the first thing which can be improved is integrating multiple technologies like Python, which can enable the developer and the process to run in a much better, faster way. The second thing is the automation that is available in Automation Anywhere can be improved. This will help other use cases to run.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
VigneshMunian
Consultant at Deloitte
Video Review
Consultant
Top 20
Object cloning makes it easy for a developer to drag a command and clone the features or actions that they want

Pros and Cons

  • "I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors."
  • "We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability."

What is our primary use case?

I've been part of multiple bot automations ranging from different sectors from finance to retail to banking over four years during which I have implemented multiple bots.

The primary use case for Automation Anywhere is something related to financial and banking operations. Because the financial and banking operations are something which we do repetitively and need to be done with a lot of time. A perfect use case for RPA is something which is repetitive and has a lot of work. Use cases in the financial and banking sectors are something where we have multiple invoices to process multiple transactions. These two sectors are important sectors as use cases for RPA.

What is most valuable?

There are multiple features which are valuable. One such feature in Automation Anywhere is the object cloning command. Because with the object cloning command, I am able to work with websites and also with Window Operations. I have worked with other tools using this object cloning command. It is easy for a developer to just drag a command and clone whatever features or actions they want. 

I also have an option to modify according to my user inputs when using object cloning. There is one command which impresses me in Automation Anywhere that other tools lack. It gives me the image quality that I need.

What needs improvement?

There are a couple of features that I would like AA to improve upon in their next releases. One is the PDF automation. Of course, AA has come up IQ Bot which scans PDF documents. I feel that IQ Bot has not reached its mark. With financial and banking, we have multiple invoices that we have to process in our top use cases. Typically, these invoices come in a PDF file. So, PDF automation is the one automation that we want them to concentrate on. 

The second feature which I would like them to concentrate on is the work items concept. AA has come up with this in version 11, but I want them to more like competitors in the market for the next releases.

For how long have I used the solution?

I been associated with Automation Anywhere as a developer four years now.

What do I think about the stability of the solution?

The stability of the process has improved from version 10 to version 11. The version 11 is the current version, and that is what I am working in. So, I have seen good improvements in terms of stability, but I still want some development in terms the stability. We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability.

What do I think about the scalability of the solution?

I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors.

How are customer service and technical support?

The technical support is something that I rely on if I have any queries or if I have to work on another alternate approach. I've been working with Automation Anywhere for four years, and during that time, the technical support that AA provides has been very good. They usually resolve the tickets that I raise in 24 hours and have come up with a knowledge base based on previous tickets that other people have raised. They have created something called a knowledge base, where before raising a ticket, I can just go to the knowledge base and see whether people have faced similar issues before and how AA has given a solution. So, in terms of technical support, I feel like AA is doing a pretty good job.

How was the initial setup?

I've seen different versions of Automation Anywhere. They have evolved the setup, so even a newbie who comes to RPA or Automation Anywhere with the setup installation document that they provide, it's straightforward because all the steps are mentioned in the document. I've seen that even a newbie can install Automation Anywhere. So, the document that they provide is top notch for installation.

What was our ROI?

I have personally worked on an insurance use case where there were production teams 24/7. With the bots that we developed, they were able to do the ticketing and production support. There are multiple scenarios where the development of Automation Anywhere has improved cost efficiency and worker efficiency too.

What other advice do I have?

I would rate them an eight (out of 10). Why not a 10? Because I want them to concentrate on the PDF automation and work items. I see these two things as something which have a lot of scope in RPA in the future. If AA comes up with these couple of features, I'm sure it will be a 10 (out of 10) in version 12.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Deepinka Singh
Developer at a manufacturing company with 10,001+ employees
Real User
Top 20
Unattended bots are helpful in automating our repetitive processes but version updates need to be better tested before release

Pros and Cons

  • "The best feature of AA is the scheduling and the triggering..."
  • "When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down..."

What is our primary use case?

We mostly use it on engineering processes. We also use it for finances in SAP — uploading, invoice creation, etc. But we have mostly focused on our engineering processes.

An example from the finance area is when we need to invoice a customer. We open our SAP account and upload all the data into SAP, create an invoice, and send a notice to the finance team that the process has been completed. They then move the process further along. It's a daily type of operation, whenever such requests come.

We are using the on-premise version because the cloud version (A2019) is not out yet.

How has it helped my organization?

One of the ways it has improved our organization is regarding working on Saturdays and Sundays. Obviously, employees don't like to come in on those days. When a user is not there and we want certain processes to be done, we don't expect the engineers to sit there and do them. We can schedule things via email so a bot runs on Saturdays and Sundays. That results in a reduction of man-hours. 

It automates all the processes which do not require human intervention, things which are very repetitive. That means we can give more important work to the engineers now, rather than asking them to do repetitive tasks.

We have these invoices which gets generated every month. We have to enter these invoice details into the stacks. It is a tedious task that is done by our finance team. We have automated the process of entering the details into the stack, and t reduces a lot of manual work.

What is most valuable?

The best feature of AA is the scheduling and the triggering part of it. Whenever an email comes in we can just use Automation Anywhere. We don't have to sit there. The unattended bots of Automation Anywhere are something which we find very useful.

It does not require much onboarding skills. It's easy to train anyone. We just ask them to apply logic.

What needs improvement?

One very important thing would be more support for Citrix automation. We want something to support Cisco. Citrix automation is not a very good tool. We are not able to use it properly. Even if we go through a remote desktop connection, it goes along only with the keystrokes and image recognition.

Also, when we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row. It gives you the current row of the inner loop. When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down and we had to start from scratch. If you do not have a developer who has done this, it's going to be a big problem in terms of the time it will take.

We need the migration from version 11 to A2019 to go smoothly. Our developers cannot be expected to enter the code again.

For how long have I used the solution?

We started using it about a year and a half ago.

What do I think about the stability of the solution?

I'm not sure about the stability because there are a lot of upgrades all the time. Whenever we move from version to version, like 11.1 to 11.3, if we have ten bots we have to go around and test all ten bots. And in case something is not working, we have to make changes. If they support a migration utility properly, I think it's a great tool.

What do I think about the scalability of the solution?

The scalability is great. Nearly a 100 bots have been deployed in finance, HR, and mostly engineering. We will be implementing bots going forward in procurement.

It has taken us two years to scale to our current number of bots because we spent a lot of time on training at first.

How are customer service and technical support?

Technical support from Automation Anywhere is great. I have written to Automation Anywhere support many times and there is a great response from them. Even if they do not have the exact answer, they always say, "You can try this option or you can try this option."

Which solution did I use previously and why did I switch?

We started with Automation Anywhere. The biggest reason our company chose Automation Anywhere was because we found it more reliable for our operations than any other. Also, the response from Automation Anywhere is really good.

How was the initial setup?

We started with version 10.7. When we started, initially downloading the Control Room and those types of things was a bit complex. We had the user manual, but I don't think it's very good. It misses many points. When we missed something, we needed to contact Automation Anywhere support, so there were some delays in the process. 

Then we moved to version 11.1, which was more complex and requires more of your system space.

Overall, the other process is a bit complex. They have said they're coming out with the cloud version. I think that will be a bit easier. 

The development process took us about six months.

What about the implementation team?

We have a team in our company which is responsible for RPA. It's something which we do internally for our company.

What was our ROI?

There has been a great return on investment. We are interested in saving manual engineer man-hours. So far, we have saved $100,000.

Which other solutions did I evaluate?

We also evaluated UiPath and Blue Prism. We chose Automation Anywhere because of how well it suited it our office.

Automation Anywhere is easier to use. With drag and drop, we don't need the uploading skills, etc. Everything is just there. You can just drag and drop, then just go ahead and do it. With UiPath, it was a little difficult to understand the process. Also Automation Anywhere has email automation.

What other advice do I have?

I would rate the solution at seven out of ten. One main drawback is that migration issue. Another thing I would like to see is support for all the other scripting languages, like Python, JavaScript and all.

Go through the Automation Anywhere courses properly to be aware of all the system variables and all the features it has. Then proceed with the development phase. Until you're clear on the basic things you cannot do anything in the tool. You need to know those things.

I have done the Masters course on Automation Anywhere University. I have a Masters Certification from them. Their courses are pretty interesting. At the end of the Masters course, we had an interview on the course itself. There were a lot of informative things and it was a great experience.

Next year, we should be moving into cognitive document processing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SG
Sr. Software Engineer at Ryan India Tax
Real User
IQ Bot can process all scanned PDF documents and give the results in an Excel file

Pros and Cons

  • "If we want to read a scanned PDF, we use IQ Bot. Using the cognitive detail of IQ Bot and some machine learning abilities, we can train the IQ Bot to process all scanned PDF documents and give the results in an Excel file. This is a very good feature introduced by Automation Anywhere. IQ Bot is doing well."
  • "Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly."

What is our primary use case?

We are currently using it for a lot of projects, like repetitive or manual tasks. We are building bots to free human beings from boring jobs/tasks. We are working daily on Automation Anywhere to automate our processes.

We are using it on-premise. We are not using cloud for deployment. As of now, we are running it on our client machines. We develop automation on our desktops, then deploy our automation on our physical desktop using Automation Anywhere.

How has it helped my organization?

We have automated web scripting, downloading documents from particular websites, scraping data from websites, and extracting the data from PDF files. We are also updating the application with some user inputs. E.g., if you have an Excel sheet to update into a particular application, we can use Automation Anywhere tool and automate the process.

We have built some Java applications in Automation Anywhere. I have also coded macros and Python scripts to include in our Automation Anywhere tool.

What is most valuable?

The Automation Anywhere tool is very handy to use since I have some programming background, like I previously worked on Java. It's very easy to use Automation Anywhere because there is not much of coding involved. We just need to drag and drop the commands, then we can do the job.

Automation Anywhere is good for integrating other programming languages and other tools. The ease of use is very good, as we can directly code other programming languages, like Java or JavaScript, into our application and get output.

I have done work using a VPN, connecting via a remote desktop. The good thing about Automation Anywhere is if a client works without Internet, e.g., if we deploy on a client mission and the network is off, then a bot will still run offline.

If we want to read a scanned PDF, we use IQ Bot. Using the cognitive detail of IQ Bot and some machine learning abilities, we can train the IQ Bot to process all scanned PDF documents and give the results in an Excel file. This is a very good feature introduced by Automation Anywhere. IQ Bot is doing well.

The Bot Store is like a marketplace for bot developers. We already have some utility bots that are simple bots from there. We can download the bots from the Bot Store and use them in our current process. That's very helpful for the bot developers, especially for beginners who have just started with Automation Anywhere developing bots. There are a lot of bots deployed in the Bot Store. If you find any interesting bots, we can also upload bots to the Bot Store, making them available for everyone to download and use.

What needs improvement?

With attended automation, we need human intervention to provide input for bots. We make sure files are presented in a particular folder to pick up those files and feed it to the bot. Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly.

For how long have I used the solution?

I have been using Automation Anywhere for one year.

What do I think about the scalability of the solution?

Currently, I have developed between 20 to 25 bots. From when I started, we have deployed as a team between 30 to 40 bots. Their status is as fully running on our client machines.

How are customer service and technical support?

We collaborate as a team if any face roadblocks or issues, discussing among our colleagues. Then, we involve the Automation Anywhere support team. They are very good. We can raise a ticket and get knowledge from their team. They help us resolve any issues.

How was the initial setup?

The bot creation workflow is pretty simple. We check for feasibility, and if it is feasible, then we go about creating bots for the task. We have some measurements for ROI. We check the return on Investment to determine if it's feasible or not. We check the typical measurements, then go for Bot creation. After creating the bot, we don't have a production environment after creating the bot. We just deploy and run that bot.

If the process is huge and involves 10 to 20 steps, then it might take from creation to production three to four weeks of time. If it is a simple bot, it involves just launching a website and scraping data from the PDF, then putting it in Excel. For that type of bot, we can build it in one week and deploy it in seven to 10 days.

What was our ROI?

The return of investment on Automation Anywhere very good because I have automated some processes, like scraping the data from websites and updating some applications, and if we deployed full-time employees on these tasks, it would take more than a year and a half. However, if we automate the process and deploy a bot, it can be completed in just a month of time. The ROI is very good because the output is very accurate and the speed is very fast.

Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year. 

What's my experience with pricing, setup cost, and licensing?

Currently, we are using attended automation. We do have unattended bots but are in the process of procuring some other licenses. In future, we will make a few bots unattended as well.

What other advice do I have?

I did the Advanced Certification on Automation Anywhere University. I have also done IQ Bot learning. I am currently doing a Masters Certification. The courses are very clear. Any user can understand the content. If you are a beginner, go with Automation Anywhere. If you have some basic programming knowledge, that is enough. You can easily learn Automation Anywhere. It is not a big deal, and you can learn with the certification.

If a person doesn't have a programming background or skills, they can use Automation Anywhere and build bots. It's not a big deal. It's easy for business users to use. You just need some basic programming skills, like Ethernet and loops. 

I heard from Automation Anywhere that version A2019 will be released in either November or December. It is completely cloud-based and contains two IDs. One ID is a flowchart diagram and another ID has some commands. Therefore, any business user who has some basic knowledge can develop bots as well.

Version A2019 will be adding a lot of new features.

I haven't had a chance to work on Citrix automation.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
AnkitAnand
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Makes it easy to incorporate automation into your business and data processing

Pros and Cons

  • "It is easy to install and use."
  • "It needs to have more options for integrating with other tools."

What is our primary use case?

Most of our use cases have to do with Excel reconciliations, data entry or capturing data and entering it into a different portal or reconciling into Excel.

How has it helped my organization?

We have a lot of clients who have to track Excel work, or there may be data validation or reconciliation's to be done. In alignment with our primary use and because we are an audit firm, our primary purpose is basically to compare entered data and do data matching or verification. It is best for us to get quick output, and Automation Anywhere has been withstanding our benchmarks for performance. Whenever we have a goal or deadline to meet demands from clients in doing volume processing, it helps us to meet all those projections. We prefer the tool, and we are Automation Anywhere partners. 

The time from the installation to the execution of deployment is not very long, so it is a better solution for us than something else which would not allow us to provide results as quickly.

What is most valuable?

The most valuable feature would be that it is easy to use. Second, we have flexibility in terms of scalability on our support systems. The functionality of the product enables us in terms of the type of projects we can take and helps in advancing our business prospects.

What needs improvement?

Alert transition is happening in the Python space and on the front lines of AI and with other tools. You have the opportunity to use different data blending tools and data manipulation tools. It would be good if Automation Anywhere could make more plugins available to use with a greater variety of tools and additional options. I think it would be a better product if it had a greater capability for integration.

What do I think about the stability of the solution?

Stability-wise and from a security standpoint as well, the tool is very robust. I feel Automation Anywhere is better compared to other automation tools.

What do I think about the scalability of the solution?

This product scales easily. You can just plug-and-play with whatever components you want to use. You can just add in things easily and you can scale it up.

How are customer service and technical support?

Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support team. Their ability and knowledge have been very helpful to us.

Which solution did I use previously and why did I switch?

I was not involved in the decision to adopt Automation Anywhere as that decision was made before I was part of the company. I came in during a phase where we were scaling up on the new deployment. They made the change to Automation Anywhere to more actively adopt the possibilities of automation.

How was the initial setup?

One thing that's very good about the setup is that it is one-click. You just have to click to start the installation and then you configure everything as you go through the installation. One of the best parts of using the product for us is that it is easy to install and configure which fits in our business model.

What about the implementation team?

We are resellers as well as implementation partners and channel partners. So we have been through and are involved in all the phases of implementation and deployment. We are the vendor team.

What was our ROI?

We have been able to witness a return on the investment. We have had clients where their scope was very broad and we have helped them reach their goals. The ROI that we see is not an instantaneous one because it occurs over time while you build out processes. Here and there you have greater success and the target for return on investment is made up over time.

What's my experience with pricing, setup cost, and licensing?

As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.

What other advice do I have?

I have worked with Automation Anywhere on nine versions, including the 10.3 and 10.7 versions. It has been improving all along as they make further releases.

Considering that experience, on a scale of one to ten, with one being the worst and ten being the best, I would rate Automation Anywhere somewhere around 8.5. It is one of the market leaders in their market segment. They have obviously proven their success and adaptability to the market enough to be very good at what they do. But I am scoring in terms of flexibility and in being more open-ended towards developer plans and preferences. In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options.

My advice to people who are considering Automation Anywhere as a solution, is that you have to approach a decision from the point of view of what you want to accomplish. You can just go out and pick up a tool, but you have to actually dig into it and work on it. Automation Anywhere is a very good tool because it helps you along the process. The kind of support that you get from the community, as well as the partner enablement team, is encouraging. You can take it step-by-step. There will be some handholding from Automation Anywhere team. Our status as members of the customer success team is in the future. That kind of support and community helps new partners, existing partner, or those who are looking forward to becoming a partner.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Guruprasad Belle
AVP at a computer software company with 10,001+ employees
Vendor
Enhances productivity and business processes and it can do whatever humans can do and still provide a level of security

Pros and Cons

  • "There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens."
  • "There can be some options to connect to the database directly where we should be able to add some data."

What is our primary use case?

We have ITMS (IT Service Management) and there are a lot of support tickets which are coming into that service site. As an enterprise application, there are too many tickets to handle live. This system is being used by service desk employees to enable them to address all the issues that customers are facing which they are tasked to resolve. 

Because the number of tickets is huge, managing those services and change requests is complicated to handle manually. We use Automation Anywhere now to process these tasks wherever it is not necessary to use the API to process the handling of requests.

If, for example, I have an application which does not have an API, but there is one activity where a user may need to be registered in that particular application for it to function, we use Automation Anywhere for that to supply the access. We get the data from the source data and use an Automation Anywhere bot to do the registration of the user into that application. This was being done by the service desk manually in previous instances, now it is automated using Automation Anywhere.

We have had about 300+ live tickets at the end of every month before using Automation Anywhere. We just went live last month using Automation Anywhere bots to take care of processing some issues. The total number of tickets that remain live has come down to around 80 as of the end of this month. It might touch around a hundred at peak times right now. But over a short period of time, maybe around six months, these unresolved issues could become zero at the end of the month. We are just evaluating the numbers from the date when we went live, so it is not so accurate. Definitely, the goal is that the count will become zero, and that is the target. It seems to be working well so far.

The other use cases that we have are open-ended right now. There are a lot of potential uses. For example, if a request comes into the service now to create a VPN account, we can automate that using Automation Anywhere. That work is in progress. Today that is a manual task where the service desk people raise another ticket to another team who will go there and create the VPN accounts. 

We are in the process of identifying certain processes that can be automated through a bot, as there are other services for internal support functions, like HR or IT. We are trying to take some of those services to automate them. In terms of the extensiveness, we have just started with that. We have around 10 new sketches that we have automated right now but we have around 13 to 14 sketches that we wanted to automate through this process.

We are using the on-premise deployment model.

How has it helped my organization?

As far as how the product has helped us improve our organization, we may be a bit premature to just to say that it has already decreased the workload. But looking into the decrease in the ticket counts, it suggests that it is helping process customer service requests and that it definitely is going to help us more in the future as we utilize the solution better.

There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens.

On the service desk, they are using ServiceNow with a VPN connection. Now, they are logging using Automation Anywhere as a bot, which logs into a ServiceNow. It will then take that VPN request and create it on the server.

What is most valuable?

To be very honest, I've not had the opportunity to go through all the features of Automation Anywhere. This feature where it can use a bot to go between a user and into other systems as a robot and do that work is very valuable. It can do whatever humans can do and still provide a level of security. That model is a good one. 

Developers don't have any challenges using it. We are still in the early stages of use, but it is working well. It is very easy to use for our developers.

What needs improvement?

One of the challenges that I think should be resolved — from what my team was telling me — is that Automation Anywhere is not able to connect to a database directly. I have not evaluated this myself. There may be good security reasons for this, but it should be possible.

For example, generally what we do now is to write scripts to push the data from the database and into the automation event. The direct access feature — which is not available according to my team — could solve the issue with the scripts. There's room for improvement in making more flexible solutions.

As of now, because I have not used the new version very extensively, I don't have any reference to say what features should be added to the next release of the product. My one thought is that I don't know about the possibility of reading from unstructured data and if Automation Anywhere has any features to access unstructured data sources. It would be good if it can read the data and build some intelligence over that to push data to the right application. We do have some requirements from clients in other organizations where invoices will come in to be scanned. Based on the analysis of the data, copies of the data can be sent to different, appropriate applications. We are using different tools to do this now. If this kind of feature for reading unstructured data is there, then it will be easier to incorporate in processes. That is good to add if it is not there already. 

There can be some options to connect to the database directly where we should be able to add some data. 

There was a limitation where we were supposed to login remotely to one server and carry out some actions. That integration was not possible.

For how long have I used the solution?

I have been using the product for about six months.

What do I think about the stability of the solution?

In the Indian market, there are a lot of other service companies like us. In the market, there are other products competing with Automation Anywhere like UiPath. My team has technical experts in their technology and these experts also work with Automation Anywhere. When they are comparing the products, they say that the modules or the functionality in UiPath can do a better job overall compared to Automation Anywhere.

From a stability perspective, we run into an interesting issue. Somewhere in the licensing — especially for the Indian market — there should be some different pricing packages. For mid-size companies like us in our market situation, having multiple bots really costs a lot as a percentage of revenue. Instead of adding costs, we are trying to run with one or two bots which run about seven processes in all. It may not be the most efficient or optimal way to get the most from the product. From the cost perspective in the Indian market, if you want to grab the majority of the potential users, you will want to be considerate on the pricing side. A lower price may bring greater market share, user familiarity, and recognition.

Otherwise, stability seems to be good.

What do I think about the scalability of the solution?

From the scalability standpoint, I don't think there will be any issues except for the increased costs which could prohibit some companies on a limited budget from scaling. So technically it is pretty good, but there may be some restrictions or interference in budget or integrations.

We are using one or two bots that are running continuously.

How are customer service and technical support?

Support wise, I think the company is doing great. When we hired support staff to help us with the installation the support was very good.

Right now, we are just at the beginning of our implementation as far as what we envision it will be in the future. So far the support that we are getting is normal support. It is just okay. When we place a ticket, there is nothing bad, but also there is nothing extraordinary about the support like we were getting during implementation. What we receive now is just a normal support experience compared to the specialist who was very good.

We have not taken Automation Anywhere University courses.

Which solution did I use previously and why did I switch?

One of the major reasons why we went with Automation Anywhere is that our company could have a global MSA (Master Service Agreement), where we could use this particular tool for our end customers also. As an organization, we had a global implementation with Automation Anywhere where the clients wanted to deliver this solution to the end customer also as part of their solutions. That's why — because that option was there — we just went with Automation Anywhere.

How was the initial setup?

The initial setup for the program was not straightforward. It was definitely complex. As a layman who is unfamiliar with the product, I do not think people can implement it easily. Even people with a little bit of knowledge about the type of robotic engineering and applications are going to go through some challenges where they need help from Automation Anywhere.

So far in this installation, we have had to integrate with some internal processes. Also, we needed to incorporate solutions for the respective firewall openings to the internet. It has taken almost one-and-a-half months to do the basic installation of the software. It is not like pushing a button.

We initially deployed everything on server. However, the permission required Excel to also be a part of our process to be automated. So, we received some complaints on it this. This particular thing cannot be deployed on the server because of the license that we were holding. What I came to know is this feature is not available.

What about the implementation team?

We hired a dedicated person from Automation Anywhere who supported us at the time of the initial installation. Because we were installing this on the cloud infrastructure, we had to go through a lot of challenges. Because we had a dedicated person helping us to do this insulation, it saved us a lot of trouble, experimentation, and effort.

What was our ROI?

We are still in the process of deploying and evaluating both the solutions and the benefits. However, I definitely think we will see a return on investment. Looking into the number of tickets and seeing that they have decreased now because of some implementation of the solutions we intend to deploy is a good sign. We have around 40+ such use cases that we still need to deploy. Definitely, we are going to see some ROI using this product. It will develop more over time.

In one of the use cases, we use to have around 300 tickets per month which has been reduced to almost zero now.

Which other solutions did I evaluate?

We evaluated Softomotive and UiPath. 

With Softmotive, the performance was a concerned. It was breaking in many places. That is what we observed. 

With UiPath, it was good. It has got a lot of integrations and can directly talk to the database as well. All those details are there. 

The major reason that we selected Automation Anywhere was the licensing model.

What other advice do I have?

The primary advice which I would give to someone considering automation tools, in general, is don't just go for any RPA tool (Robotic Process Automation). You want to be sure that the tool you choose will solve some issues and resolve your problems. I've seen people just take any RPA tool just to say that they are using some RPA. It is not a status symbol, it is a tool for business. You need to define the problem and that RPA is the way to go to resolve the issue and improve business function.

If there is a process which cannot be completely automated using any scripts, and human intervention is very much required, consider going for this solution.

I will give an example. There was one use case where we had to read information from an Excel table and generate a report out of that. People might decide they need to start using Automation Anywhere or some RPA tool for this solution. But reading an Excel file is not really a commonly necessary use case for any of the RPA tools. Basically it can be taken care of in programming scripts or some small database script application. An easy solution would have given the proper output with less effort and they would still get what they were expecting as users. The point is to evaluate the problem and how complex it is before going to purchase any RPA tool which may be unnecessary. If it can be done through something else, it may be a more efficient process. 

Business users are not using the tool. They are just using the direct outcome.

We have not used IQ Bots, but might in the future.

We have not used the Bot Store. I would like to explore that in the future.

On a scale of one to ten where ten is the best, I would rate Automation Anywhere an eight. It is an eight because I'm seeing some results in the use case even early on whatever we are trying to automate. It has really helped our process so far and we will expand on that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RohitShetty
Product Owner of RPA at a mining and metals company with 10,001+ employees
Real User
Turnaround time for building bots is quick but the upgrade process needs revision as it is too costly

Pros and Cons

  • "The turnaround time of building bots is quick. We are deploying around four bots per month. The turnaround time to get a design, build, and deploy is very fast. This is very good for us. It has helped us out when scaling up in a better manner."
  • "The biggest challenge that I have with Automation Anywhere is the pace of upgrades that they do. We are not an IT company, we are a mining company. We are very conservative in doing our upgrades and moving from one platform to another. Upgrades are one of the challenges we are having with Automation Anywhere."

What is our primary use case?

Our primary use case is for our shared service center that is located in Kuala Lumpur and Manila. These are our key target areas.

How has it helped my organization?

For a finance process, we are able to initially do it at segment level. We handle one section, then automate that section. We will then move onto the payroll side and automate that part of it. At a higher level, we are able to merge both processes. Now, we are able to do end-to-end automation: 

  1. From creating a quotation.
  2. To creating a purchase order.
  3. To doing a payment to the vendor.
  4. To payment to our employees. 

We are able to visualize the areas of automation as well as do the automation in a fast manner. That's one of the immediate contributions that we are having.

What is most valuable?

The turnaround time of building bots is quick. We are deploying around four bots per month. The turnaround time to get a design, build, and deploy is very fast. This is very good for us. It has helped us out when scaling up in a better manner.

What needs improvement?

We want them to have a clear roadmap on what they want to do and follow it. If they are moving to version 11, we want them to stay with that version. Now, I hear that they have a new version out there. I have to plan out every upgrade or movement from one landscape to another. This is a cost for us. I have to get buy-in from my leadership. That becomes a challenge for me. I need assurances that wherever you are going, you are clear on what you want to do. You don't end up with doing multiple upgrades every now and then. It's not a sustainable solution for us.

One of the things that I see in the forums is they are planning to build an ML platform on it soon, whereby we can use RPA as a starting point and have leverage on all the machine learning services available across multiple vendors: Azure, Google, and Amazon. I'm really interested to see how that works because we are already using those entities but in a different manner. We want to see how all of them work together as a platform. That's one of the requirements we are looking for.

I would like them to have more collaboration with SAP and Oracle, as those are our key products. This would provide more value for us.

For how long have I used the solution?

We have been with Automation Anywhere for two years.

What do I think about the stability of the solution?

The biggest challenge that I have with Automation Anywhere is the pace of upgrades that they do. We are not an IT company, we are a mining company. We are very conservative in doing our upgrades and moving from one platform to another. Upgrades are one of the challenges we are having with Automation Anywhere.

Stop upgrading, it's a pain for me. Or, make it easy. I would like a plan for it. Every time they upgrade, I have to upgrade my systems. I have to make sure that all the test bots are working fine, and this is a cost for us.

What do I think about the scalability of the solution?

We are now scaling it up on the operations side for people literally sitting in the mines. They want to use Automation Anywhere for their day-to-day operations. That's the next scalable area that we're looking at.

We have developed a competency within the team as well as with our partners but we are at a juncture where we want to scale up. We are figuring out how we want to do it. One of the discussions that happened in today's forum was the different operating models we can have: a COE, business unit, or federated model. Today, I'm having calls with couple of Automation Anywhere guys to understand the best fit for us. That's how we will decide how we can scale up. We have the potential but we need to do it in a manner that can be sustainable over a period of time. 

How are customer service and technical support?

The technical support is really good. The response time is good from the support team. When we reach out to them, it is only when we have a problem. Most of our team is a bit on the aggressive side if they feel the bots are not working well, but the language and communication that the operations team uses when dealing with us is very smooth. It helps us calm down and come to realistic expectations because we can't expect every problem to be solved in the first day. Their communication and interaction are really smooth. 

Our customer success manager has been really good at her job.

Which solution did I use previously and why did I switch?

This was our first RPA solution.

How was the initial setup?

When we started out initially out, we were told that the infrastructure we had would be supported by RPA. We were going to use Amazon as one of our platforms, but it did not happen, so we had an initial challenge. We were behind our schedule by around seven months because of this mistake. Both of us learnt from our mistakes. We now have a sustainable RPA. But, at the start, this was one of the big challenges, selecting the right infrastructure.

What was our ROI?

We have already seen ROI. We show ROI in terms of productivity. We are already clocking in around 7000 hours of savings per month

What's my experience with pricing, setup cost, and licensing?

IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that.

Which other solutions did I evaluate?

We had two options: UiPath and Automation Anywhere. UiPath was the cheaper option for us but the cyber security standards of Automation Anywhere were better compared to UiPath. UiPath got rejected because of that. Automation Anywhere has passed our cybersecurity standards, and that is why it was our preferred option.

SAP is also launching its own RPA tool. Therefore, it will be tough to convince my management why I should stick with Automation Anywhere until they provide the intelligence part. Though, I think they are on the right track.

What other advice do I have?

Learn from our mistakes. Choose the right RPA product and partner. The initial mistake that we did was that we wanted to do it on our own. If you are not an IT company, don't get into that. Learn from partners and use them. Use the right partner and learn from Automation Anywhere too, as they have done their own mistakes. Learn from them. Instead of assuming that you know everything and getting into the RPA world. That's the wrong choice.

Automation Anywhere is doing well compared to the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
VigneshMunian
Consultant at Deloitte
Consultant
Top 20
Easy to use and helps us to reduce multiple and repetitive steps in processes

Pros and Cons

  • "The most valuable feature is the object cloning."
  • "While we have been developing over time, there have been issues with stability."

What is our primary use case?

We use this solution to automate tasks for which multiple steps have to be done.

We do it a very large number of times in a day.

How has it helped my organization?

We have been able to automate tasks that have a lot of repetitiveness.

What is most valuable?

The most valuable feature is the object cloning.

The user interface is easy to use.

What needs improvement?

While we have been developing over time, there have been issues with stability.

The speed of automation needs to be improved.

What do I think about the stability of the solution?

This solution is not that stable.

What do I think about the scalability of the solution?

We have been able to scale ok.

What about the implementation team?

I implemented this solution for my company.

What other advice do I have?

This is a solution that I recommend.

We are looking forward to trying the IQ Bot to help with reading, scanning, and querying of files.

This solution has a wonderful concept, but the stability needs to be improved.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
HK
Consultant at Ernst & Young
Real User
The Visual Studio integration is smooth and user-friendly. Citrix automation is unstable.

Pros and Cons

  • "The Visual Studio integration is smooth and user-friendly."
  • "Their Community Edition is awful. Every second day, it will fail. It will become corrupt."

What is our primary use case?

I have done a lot of use cases. Recently, I have done SAP automation. I worked with MS Excel, a web application, a Windows application, and a mainframe application. We automated three to four applications at once. We automated them in a row where one application's output would be input for another application.

I have done development and production support. I have helped organizations with integration.

What is most valuable?

The Visual Studio development for the basic version, which they launched long back, that's amazingly good. It has a good design, which is better than Blue Prism and somewhat better than UiPath.

They have good people.

What needs improvement?

Citrix automation is unstable. It is failing on a frequent basis. With the bot, they claim a lot of things, but it is not the real picture. It is not as powerful as they claim. It is not up to the mark.

Once I'm friendly with a tool, then I'll start checking the stability and power of it. It is not there with Automation Anywhere.

The management people don't know the technicalities. The actual tool is not as powerful as they claim. They are pitching the IQ Bot, but it's not as powerful or as fruitful in real world scenarios as it should be.

The user analytics are not analytics.

Their Community Edition is awful. Every second day, it will fail. It will become corrupt.

What do I think about the stability of the solution?

Stability depends on your use case and what type application you are automating.

Stability is good, RPA is a emerging field, so you can't expect a lot of stability. You develop things and the maintenance is there. 

Stability depends on the applications being developed. E.g., if it's a Windows application, they are already stable. Doing automation is not a big thing, but doing automation with little maintenance, that is a big thing.

What do I think about the scalability of the solution?

Scalabilty is good.

How are customer service and technical support?

The technical support is good. 

Their marketing team is good.

How was the initial setup?

The initial setup is good.

What about the implementation team?

I am the person with does the integration. I am developer. I can develop an application in three weeks (done and dusted). After moving it to production, there are a lot of challenges. Then, I am spending three hours of my bandwidth being occupied every day with maintenance.

What was our ROI?

RPA implementation will be always fruitful. Return on investment will be always higher than the input costs.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is a bit more expensive. This is one of the things that we face when we talk to small start ups in Bangalore. They want to do an RPA implementation, but don't have the money. UiPath is the answer.

Which other solutions did I evaluate?

We have done a lot of complex automation using different RPA tools: Automation Anywhere, UiPath, and Blue Prism.

UiPath is a bit better. UiPath is a bit strong in fewer areas, such as Citrix automation. Citrix automation is like a thin client automation. For applications not present on your local machine and in the cloud, UiPath is more powerful. With RPA, you can automate things. Howe, are those automations stable? That is another question. In order to stabilize automation of thin client, UiPath is more powerful. There are few other features which are better than Blue Prism and Automation Anywhere.

UiPath has amazing scalability, while Automation Anywhere and Blue Prism are good.

UI Path is leading the market. There is no doubt about it. They have their own challenges. They aren't flawless. 

UiPath Visual Studio is not good. It is messy. Automation Anywhere Visual Studio integration is smooth and user-friendly. 

Automation Anywhere is good in some parts with their Smart Recorder that they they are launching in A2019, that is there but yes they are leading. They are putting in real hard work and emerging. They are in second place as of now in the RPA world.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
SS
AI and RPA Practice Head at In2IT Technologies
MSP
Strong on compliance when compared with competitors

Pros and Cons

  • "IQ Bot is one of the most valuable features because it helps in processing different formats from different vendors."
  • "When I compare Automation Anywhere with the competition, some of the competitors have ready-made, off-the-shelf modules. For example, UiPath integrates with Windows AD. That is missing as of now in Automation Anywhere. If that became available it would also be great."

What is our primary use case?

We are an Automation Anywhere partner and we use it in the finance domain, in areas like B2B or B2C, etc. We also use it in HR and other domains for our clients. We have used it for vendor-invoice processing and recruitment. Those are our two major use cases as of now.

How has it helped my organization?

We have automated the recruitment and onboarding process for one of our clients. In that scenario, it has saved a lot of time. A process that used to take seven to ten days has now been reduced to half an hour. It has created a lot of efficiency.

It has also helped in terms of security because of all the off-boarding processes that we have automated. If an employee leaves, all his security access, email IDs, etc., are disabled on that same day. That person no longer has access to work on the company's domain.

What is most valuable?

IQ Bot is one of the most valuable features because it helps in processing different formats from different vendors.

What needs improvement?

As of now, it's only available on Windows machines. I would love if it were to also be available for Mac machines. That is something which is lacking as of now.

A cloud version was also missing, but now, with the new A2019 version, that's coming.

When I compare Automation Anywhere with the competition, some of the competitors have ready-made, off-the-shelf modules. For example, UiPath integrates with Windows AD. That is missing as of now in Automation Anywhere. If that became available it would also be great.

What do I think about the stability of the solution?

Stability-wise, it's a fine product. We haven't faced any major challenges up until now.

What do I think about the scalability of the solution?

Scalability is also great. You automate one process and replicate it again and again.

For example, one of our clients has global operations. What we automated in one country, we were able to implement around the globe. We were also able to just keep on adding on new virtual machines in a given location, to have more and more processes automated. 

It's easy to scale.

How are customer service and technical support?

Technical support is great. We have raised multiple queries over time and the results have been really good. The responses have been really good and fast. The feedback I have heard is that they get back to us same-day or, if not, the next day.

Which solution did I use previously and why did I switch?

We had a good due-diligence process before we finalized. We compared different aspects like security, reliability, and compliance. AA scored high on the compliance front, so that's why we went with it.

How was the initial setup?

The initial setup is straightforward. I don't see any complexity involved.

What was our ROI?

We have seen ROI in areas I mentioned earlier like time savings. We have seen good results.

What's my experience with pricing, setup cost, and licensing?

The product starts at $10,000 and then it's up to you regarding how much you can consume. Comparatively speaking, the costs are higher for Automation Anywhere.

What other advice do I have?

It's a good product. Compared to the competition, you can do multiple processes with one license. So there are a lot of savings in terms of license costs. It's easy to use and has good, UI-based interaction. It's easy to deploy as well. Clients can also train their own staff to do easy implementations, so they can save costs there as well.

I would rate Automation Anywhere at eight out of ten. There is always scope for improvement. There are a few ready-made things that they need to incorporate.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
BV
RPA Lead at Juniper Networks
Real User
Doesn't require coding knowledge. Screen resolution changes when unattended bots are run in the background.

Pros and Cons

  • "It doesn't require any coding knowledge. Any business person can automate this process."
  • "Sometimes, the ESX services will stop. We are working with IT to resolve this, as it's not our fault. Automation Anywhere is stopping the service, and during that time, the bot will be stopped. Right now, we are logging into the client machine and restarting/rebooting them, then restarting the services. As some of our processes run at night, we won't know that the service is down since our processes run 24/7. This issue is then escalated to the manager. This is the current challenge that we are facing, and we would like them to improve this."

What is our primary use case?

We are using it for finance and logistics-related tasks in departments that we are automating. E.g., for finance, we are using it for cash and bank reconciliation. For logistics, we automated eBay billing for the government portal before any goods can come out of the airport or get inside the airport for any package. We are using Automation Anywhere to create the transits IDs for this.

The product is deployed via internal cloud.

How has it helped my organization?

For the cash and bank reconciliation, we brought down amount of days it takes to do the reconciling and announcing the results. Previously, it took 10 to 15 days. Now, it takes two days.

What is most valuable?

It runs in the background.

It doesn't require any coding knowledge. Any business person can automate this process.

What needs improvement?

We started with attended bots and are in the process of migrating to unattended bots. We are facing a lot of issues with unattended bots as Automation Anywhere is not supporting this. When we run unattended bots in the background, the screen resolution changes. That needs to be improved because it might cause our IR operations or objects to fail.

Attended automation is fine but it is not the favorable because we are looking for an unattended bots. If we want to trigger bots manually, then we need a resource for that. Therefore, there is no point in hiring a resource only to run the bot. They need to improve the scheduler.

There are a couple of issues which needs to be rectified. Otherwise, Automation Anywhere is like using the Windows Scheduler. Aside from the Control Room, it's normal automation, and you can use other tools for that.

For how long have I used the solution?

We have been using it for almost two and a half years.

What do I think about the stability of the solution?

Sometimes, the ESX services will stop. We are working with IT to resolve this, as it's not our fault. Automation Anywhere is stopping the service, and during that time, the bot will be stopped. Right now, we are logging into the client machine and restarting/rebooting them, then restarting the services. As some of our processes run at night, we won't know that the service is down since our processes run 24/7. This issue is then escalated to the manager. This is the current challenge that we are facing, and we would like them to improve this.

Automation with bots runs fine only if it is an attended bot. With unattended bots, the bots run only 25 to 30 percent of the time.

What do I think about the scalability of the solution?

We are not using it to its full scale. We have deployed only nine bots in production and two in development. We are only using three or four bots completely. Rest are going unused, so we are not looking to scale out anytime soon.

How are customer service and technical support?

We hardly get a solution out of the technical support. I would rate them as a five out of 10. There is a lack of ownership.

Which solution did I use previously and why did I switch?

In Juniper, we had automation for different tools, like dashboards and visualizations. We used Tableau. Therefore, we upgraded some of the manual gap, then we began to explore other tools at that time. That is how we came to know about Automation Anywhere.

How was the initial setup?

The initial setup was straightforward.

Approvals are taking us more time than development. For the bigger products, it takes four to six months to scale. If it is a smaller product, then it can take 45 days.

What about the implementation team?

We are using consultants who are developing our bots for us.

We receive help from customer support.

What was our ROI?

We have not seen ROI in the last year. We should see ROI on the platform in two or three years.

If we use attended bots, there is no ROI in the product.

What's my experience with pricing, setup cost, and licensing?

Our annual licensing costs for the entire company are $100,000.

Which other solutions did I evaluate?

We did a PoC with UiPath as well. We felt Automation Anywhere was better than UiPath because of its features, like its Control Room.

UiPath is better for development because its workflow feature.

What other advice do I have?

I would rate the solution as a six out of 10 due to the resolution issue. It is a major issue that we are facing with the tool.

Get the approvals done before investing. We wasted the license for six months. The licenses were unused because we didn't have the approvals for the application. We procured it and kept it for six months. Therefore, before investing, get the approvals internally, then go for it.

We have integrated Automation Anywhere with SAP (ERP system) and BlackLine (reconciliation tool). For integrating, we are using web scaping tools and object cloning.

I am certified Automation Anywhere RPA professional with Automation Anywhere University. I am looking for courses on solution architecture and would like to have something for this in the University.

We don't use Citrix automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
LJ
Head Transformer at FLSmidth
Real User
Has the ability to customize and build out the platform to make it more useful and valuable

Pros and Cons

  • "The ability to create automation itself is a benefit that reduces human error and enhances efficiency. Technical support is unsurpassed."
  • "It is difficult to learn all the possibilities that the product and automation itself offer."

What is our primary use case?

We've done a lot of automation with the product in the last two years. We started with accounts receivable processes in finance. I would say like AR function is one of the most mature functions in the product right now because we almost automated all the aspects of accounts receivable.

We have also started looking at automating the accounts payable process as well. I've only mentioned finance at this point, but we also have done a lot of automation with IT, as well as with procurement. Right now the penetration is higher with the support functions but we are also looking at different ways to automate. For example, we would like to use automation technology in core engineering. We also want to be expansive and do projects beyond our current boundaries — outside of just India. We've already done a small PoC (proof of concept) with a company in China and we also automated three small processes with a U.S. entity.

We use it daily and have done projects with the support functions, such as financial services, IT, and procurement support. We have 50 to 60 processes that have been automated using RPA in all three areas put together. This is the breadth and extent of what we have automated.

We are using the on-premise deployment model.

How has it helped my organization?

The product is improving our company in a number of different ways through the automation it helps us to create. I would say like the AR function is completely automated right now, but we are in the stages where we are looking beyond AR, beyond finance, and beyond support functions. 

All this time that we were using the product in the beginning, we chose to work on individual processes for automation. We are working in small pockets. We were identifying a project or a process as a small chunk of automation and we looked at opportunities within that particular function or a process and automated it step-by-step. 

For example, within the AR invoice process, there are different types of invoices that we do, like project invoices, manual invoices, past invoices, and other invoice variations. We had started building solutions for these things in isolation. We automated the SPA (Sales and Purchase Agreement) function first and then the project invoices. Then we saw an opportunity and made a change to bring all the invoices into the same platform. So now there is a bot which identifies what kind of invoice it is and it triggers a respective sub-rooting function what we have built-in. This is much more efficient. The AR function is something which we have automated end-to-end right now.

When bots start interacting successfully with each other, that is when we will see a true enterprise RPA (Robotic Process Automation) evolving out of using this solution. So we have benefitted a lot now, but expect that we will benefit even more in the future as we get better at using intelligence.

When we automate, we deliberately kept some manual toll gates. This was a very informed decision that we made. It's a conscious decision that we don't want to leave everything to the bot to do from start until the end because the accountability will not be there with any of the team members. This is one of the reasons why we have kept a manual toll gate in all our processes.

What is most valuable?

I would say the entire Automation Anywhere RPA functionality is the most valuable part of the product because it helps me to automate the mundane interpretative task. That is where most of my team members, who are part of the support team for product function, spend a lot of their time.

The IQ Bot is good. The pilot that we have done with one of our U.S. entities went well. Our accuracy has increased tremendously over the last two to three months. We have increased FTE efficiency. It's definitely a success for us. 

You spend some time trying to automate using RPA and then once a solution is created, they will gain back the time that they spent in development and then have more time to think about how they can further improvise and improve the process. That is all possible with the RPA. That is what we have been doing successfully in the last two years. The opportunity to customize and build out the platform makes it more useful and valuable.

We found it very comfortable because we are all functional experts. Nobody had any programming experience earlier. We all were able to learn Automation Anywhere in a four day classroom session that we had with one of the trainers from Automation Anywhere. With that, we started our own development. 

What needs improvement?

At least for our requirements, whatever version we have been using till now —  I think the current version 11.3.2 — is fantastic and more than we could use as we grew with the product. Any additional functionality I'm going to get in the upcoming version is a bonus for us as users. 

No product is perfect, so there is always some room for improvement. Right now we are most interested in cloud functionality. It could give us an additional option for managing everything in on-premises or in the cloud.

My experience and knowledge with respect to our initial deployment of Automation Anywhere were very limited. Had we had more experience, we probably would not have used the Intel landscape. We would have used something more relevant to our process and function. This compatibility might be improved.

I would definitely say Citrix automation is one area we have continued to struggle with for the last two months. If that can be an improvement in design for the next release it would be welcome. I know that a Citrix plugin has been already introduced by Automation Anywhere. If that can be made seamlessly integrated and easy to use, then I would definitely be very, very happy with that as an enhancement. The Citrix automation plugin that they have come out with until now has not been working for us. We are still in the process of figuring out how we can make that work. So, we are collaborating with the technical team from AA. There is an alternate solution where you can just move the system or application out of the Citrix environment and made it a standalone system. That will work. We know the workaround, but we still haven't figured out a solution to making it work in a Citrix environment. Hopefully, they will figure a solution in a month's time.

Any customer would look for advantages and changes in pricing. I won't say Automation Anywhere pricing is not good or not competitive. It is definitely competitive. But there are additional players in the market that they need to compete with and working on pricing could help. I believe there are competitors who do not charge anything for what is the AA Control Room (used for Bot creation). They charge only for the runners (Bot execution).

So there are other options available where you don't need to pay extra costs that may be more attractive depending on your usage. With Automation Anywhere I'm the creator as well as the Control Room. If Automation Anywhere could get a little more competitive on those aspects of pricing, I think it would be like heaven.

I would like them to combine a BPM solution with RPA. Sometimes you need to have BPM in place so your process orchestration will be smooth. It'll go through a standard process. On top of that, you are doing some manual activities that will be replaced with RPA. Automation Anywhere already has RPA, if they would allow us to create a simple BPM solution on top of it to use RPA that is the best resolution. It would solve most of my problems in my processing unit.

For how long have I used the solution?

I have been using the solution for about 18 to 19 months.

What do I think about the stability of the solution?

I would rate the stability of the RPA as much higher than the stability of an individual manually handling processes. Because stability is pretty good, the machine will outperform an individual. With respect to individuals, there will be always some attrition — there will be some learning time and people will tend to do mistakes. That is not the case with respect to the RPA. So while that is not directly about the product, it does add stability to our processing.

Beyond that, whenever there is any change to your applications or environment where you have automated a function, that is when your processes or RPA can stop functioning. So it requires a little bit of customization, and again you upload it into the control group. Because the RPA is so flexible and so convenient to work with and easy to use, I don't think that is where the major bottleneck occurs at these junctures.

Beyond that, we developed a fallback plan. We test the fallback plan once a quarter by stopping all the bots in operations and then we invoke the fallback plan. We have this mapped out in a document where we ask the respective processors to do the processes and simulate a stability failure.

There will be always risk associated with anything that you do. It's all up to an individual to make plans as to how they deal with bottlenecks, how to structure plans for potential stability issues, how they mitigate these potential issues by having a proper solution and proper process in place. To me, that is where the secret of stability really lies. It is not really correct to blame the stability of the product when it is the fault of the process. It's all up to an individual better manage how to look at things.

What do I think about the scalability of the solution?

I would say that scalability is a critical aspect of using RPA and maximizing efficiency. When you develop one bot. You can just use it for N number of ports with the same source code. So it doesn't require any retooling. Scalability is very high. There will be some process deviations or some nonstandard aspects associated with any process that may require rethinking and interaction.

For example, maybe because of the ERP (Enterprise Resource Planning) or the different systems that we use or integrate at the time of taking over those processes, scaling may be influenced. The classic example for our company, I would say, is that we have grown manyfold by acquiring lots of companies in the last three decades.

Every time we acquired new divisions or companies, it is not only about the revenue or products. We also get legacy systems or along with those entities, there will be some processes and practices which are nonstandard for our organization. We'll need to incorporate these different systems in the ERP.

But scalability is always possible. With the RPA only those areas where there are differences need to be fine-tuned in your RP source code. Then you can redeploy it successfully. Beyond that, we also take this as an opportunity to evaluate processes because we don't look at the RPA project as an isolated project. It is an opportunity to grow and improve automation in various ways and not just this one project alone.

Even before we automate something, we look at processes to scrutinize what are the nonstandard activities we do. We look to see if there are ways we can make the process more lean, simple and straightforward. This can actually make the process that I'm trying to automate more efficient. Then it is also easier to accomplish the development, easier to integrate with other processes, and more adaptable when you automate the process. Working this way, I know for sure that what I am automating is going to be an efficient process. 

So scalability is very easy and very simple to achieve especially compared training individuals in a process. A bot needs no training. Making tweakings to the source code and deploying successfully in production is much faster and easier. Because of these reasons, I would say scalability is pretty efficient and easy to achieve using RPA.

We plan to increase usage in the future both in our current departments and new divisions of the business.

How are customer service and technical support?

I would rate Automation Anywhere as one of the best in the world when it comes to customer service. I've had the opportunity to gain specific experience with certain members of their team and the service is consistent and excellent.

Initially, when we started with the IQ Bot project, we had some issues and experienced a bit of a learning curve. So we immediately raised those concerns. Our first issue took less than 24 hours to get fixed, and without adding any additional cost to the customer. That type of service and support of a product is an important thing.

I would say the customer service team, the project team, and even the aftermarket customer success manager are all fantastic guys. I know that the organization has people with strong capabilities and excellent talent. It is very, very evident when you interact with them.

I would definitely say Automation Anywhere is aggressive when it comes to driving success for the customers. They are very passionate about customer success and their focus on the customer.

Some of my team members have taken courses with Automation Anywhere. They still need to complete a few more assessments before they get their certifications. The courses are pretty good, the assessment is very cumbersome and complex (from what I understand). It's too technical for them. Maybe it is easy for technical guys, but not for functional people. I assume that this is the way it should be, because it's an assessment before you get a certification. It has to be tedious and cumbersome to crack it.

How was the initial setup?

The best person in our organization to speak to the complexity of the initial setup is an IT guy from my team. He was responsible for a series of calls to the tech support team and he was involved in a lot of discussion with the Automation Anywhere team initially. Obviously we had contact with technical support so it may not have been so easy to do the initial setup, but I think that is quite acceptable or understandable. Anything which is new will probably be something you need to spend extra time on during the initial phase-in of a new product.

Beyond that initial setup and normal learning curve, I haven't seen any problem with respect to adapting the RPA technology in our company. It has been pretty smooth. The technical support team was great in terms of supporting anything we experienced in the way of technical issues. The only issues we experienced after that have been some issues with respect to using a Citrix environment. We are finding it difficult to automate on Citrix efficiently.

We have been continuously on calls and meetings with the technical support team. They have been coming up with a lot of innovative ways as to how they can fix that problem with Citrix. Of course, we are still in the midst of finding a solution to the issues. But I know for sure with the support that I get from the support team that we will definitely have a solution in the near future.

What about the implementation team?

We did our own implementation with assistance directly from Automation Anywhere's technical support team.

There was a bit of a hand-holding in the beginning because Automation Anywhere developers came and developed a few bots for us. Beyond that, it is all on our own. We have been very independent. We hardly got support from the Automation Anywhere team after that. From our own experience, the tool is pretty easy to understand and start using.

The bot creation process has different processes depending on what we automate, e.g., accounts payable, IT, and procurement. These are miles apart. The complexity would differ based on the different applications that we trying to integrate using RPA.

We try to check the different applications involved for automation and whether they are compatible with Automation Anywhere. Then, we understand the process. We do a value stream mapping, e.g., what are the non-value-added activities that we are currently doing to make it lean, simple, and re-engineer the process. We identify the activities that can be automated using RPA, or any tool.

There'll be the extensive workshop conducted before we conclude what we want to automate, how we want to automate, and how long it is going to take to automate. We do an extensive study to determine:

  • What'll be the return on investment? 
  • What type of a return that you'll get by automating the process?

We document it and prepare it as a business case. We send it to the sponsor for approval. Once it is been approved, then we will kick-start our development. Once the development is completed, there will be UAT and we will roll it out to go live.

There will be a burn-in period where we will be providing the support. It's like a normal SDLC. It's the same model. However, we analyze the process in detail and a BRD will be prepared, then we will start the development.

A simple process might take somewhere around four weeks from start until the end. Something which is very complex in nature might take up to 12 weeks. Anything which is very complex, we would like to break into small pieces, then automate it step-by-step. We don't try to take the entire thing and digest it. We would rather try to break it into small portions, then move on. 

What was our ROI?

Calculating ROI for us is pretty simple. We identify efficiency at the beginning, then based on that we will just move the headcount out of the process. We try to compare with the cost spent versus the quote of the money that we have saved on the fully loaded employee cost. That's a simple comparison of what we do. This is a very crude way of calculating our return on investment because there are other benefits that are derived by doing an automation. Other benefits include:

  • Improving the quality of the process.
  • Eliminating some of the duplicate payments to save some dollars. 
  • Making timely payments to the vendor to have better negotiation skills with them. 

These are some of the other overall business benefits that you can derive out of it, but they are too tedious to take into consideration when you're trying to do an archive. That's why we keep it very simple by comparing the labor cost saved versus the cost spent on the technology.

What's my experience with pricing, setup cost, and licensing?

They are already coming out with a community license, which is really good. That's something that I wish to have.

Which other solutions did I evaluate?

We had looked at a lot of prominent players in the market and examined the different options as well, like Blue Prism and UiPath. Automation Anywhere was the one company who was flexible in terms of offering a PoC. We find this very comfortable. They were very approachable and aggressive, in terms of getting things done. This helped us make a decision in favor of Automation Anywhere. Also, Blue Prism doesn't have the functionality with attended automation that we would like to have. We are looking for the flexibility and convenience that comes with attended automation where you can still run your show.

We ended up choosing Automation Anywhere based heavily on their highly-approachable team. We thought of doing a PoC and Automation Anywhere was the first vendor to volunteer and say they would do PoC for us. That was not the case with the other vendors. They were very reluctant for whatever reason.

In terms of product, almost all the products are good. The differences are insignificant from the product standpoint. What makes Automation Anywhere a little different from the other players in the market is their presence in India. They have a very strong presence in India. They've an excellence sales team, very approachable solutions team, and technical team.

They are very approachable. They come and help you out in terms of creating a PoC, which is not the case with the other companies. The other companies are not that aggressive. They normally don't show that level of interest in terms of getting things done with the customer. They all come and approach for new business, but when it comes to going the extra mile to making something happen, that is where they are lacking. That is the difference for our decision of going in favor of Automation Anywhere.

But we got a lot of support from the company and they have always been willing to go the extra mile in terms of supporting the customer and making solutions happen. So that really influenced our decision, and that is one of the reasons why we want to go with the Automation Anywhere compared to other players in the market.

What other advice do I have?

If I were to rate this product on a scale of one to ten where ten is the best, I would definitely rate them nine. It is not a ten because of what may be my ignorance of the entire Automation Anywhere platform. Probably I'm not aware or don't know the complete suite of assets. I'm not in a position to rate it a ten. To rate Automation Anywhere a ten means I should have complete knowledge of the product and I am sure there are things I have not yet explored. 

As far as advice, the normal tendency — and the mistake often made by organizations — would be to commit at the time of vendor selection by volume of features. They pay too much attention and focus on the product landscape. They think about one solution that has got 200 different functionalities rather than one which has got 210 different functionalities as being inferior just based on a number. But in reality, the users may probably not even be using even 10% of what is available in the tool or the platform. So they tend to give more weight to the product landscape. 

In our case, we made an effort to look at more than just features, but the qualities of the companies and vendors as well. For example, we learned about the leadership journey for each vendor, how long ago they started in this business, how much focus they put into coming up with the product development — the R&D. It is also important who the venture partners are and who the people are who are associated with the company and product.

We have done a lot of automation with our ERP systems. We also have some in-house applications which are on .NET that we have integrated with RPA. This should be the minimum expectation when you're signing for an RPA contract with any vendor. You would expect the RPA solution or tool to work seamlessly with any system. Automation Anywhere works well with no problems except for the Citrix environment. This is where we have had a bit of a challenge. Beyond that, we have never had issues with Automation Anywhere.

These details are relevant and important when you go to make a decision or when you take on a partner as an RPA solution provider. You are not just investing in a partnership for the next six months or a year. Probably some of the bots you are developing today you'll want to be using even after ten years. It's a long-term association what you're trying to make with an entity, the product, and with a company. So it's important that you go through all these checkpoints rigorously.

I've not used anything from the Bot Store.

Every technology has pros and cons with some limitations. There is no point in just harping on the limitations alone. You need to look at how you can make that technology work and solve your problems. This is where the human intelligence comes into the picture.

This technology is an enabler. It will solve most of my problems. It is up to individuals on how to make it work. That is where the trick of the trade lies. If you know how to work with RPA, you will not complain. I've seen many people complaining saying, "RPA doesn't work. It doesn't give you ROI." It's not the technology's problem. It's the people's problem. It's your mindset which is stopping you from getting automated and start using the technology. 

Biggest lesson learnt: You'll understand existing processes in a different dimension. You'll understand your people problems with the process in a better manner. It should not be just be looked at as an opportunity to automate it. If you look at the overall process to revamp and re-engineer it, then you can make your process efficient by making it lean, simple, and straightforward. On top of that, when you try to automate it, the overall process efficiency should increase tremendously. 

if you just look at RPA as a tool to automate everything, that is not a good approach. There are some things which can be automated efficiently using simple VBA Macros. Sometimes you might require a simple .NET solution to automate your end process, which is more efficient. You can make automation in the existing ERP, and that might work better. You have to look at different ways of automating things based on the process and complexity. You have to look at what is the ideal solution, then you have to pick and choose what you want to automate.

Don't look at RPA to solve all your problems. You need to use the right technology to automate, simplify, and minimize your problems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MV
Senior Software Engineer at EMC Corporation
Real User
Developer-friendly, easy to learn and use, with powerful features such as the MetaBot

Pros and Cons

  • "The MetaBot is a very good feature that allows me to do things that were not available in earlier versions."
  • "I would like to have the MetaBot screen name title dynamic instead of static."

What is our primary use case?

I use automation for finance. For example, SAP, Oracle, and other applications. In the past nine months, I have automated approximately thirty-five hundred hours. Next year we expect to reach at least eighty-five hundred hours.

How has it helped my organization?

All of my leaders are pushing us to use automation because they're thinking that other companies are ahead of us. I am looking forward to working on the IQ Bot to see how it might make my life easier.

Recently, the auditors were looking for a tool to assist them with checking incidents. For the American region, there were between twenty-seven and thirty thousand incidents, which as a human we cannot search manually. For each one, they have to check what the incident is, and verify whether they have the proper data. Because the audit was only going to run for one or two months, they wanted the results in ten days. I spent about one and a half days building a bot and started running it. The bot was moved to production, and within seven days, I was able to get all of the details in Excel format to them. They can filter it, see whatever fields are empty, and they can do the audit. They got one hundred percent sampling, which they were happy about. Our plan now is to sell the Bot to the project owners so that instead of having the auditor catch problems, they can run it every month and see what improvements they need and where it is lagging. The bot will educate the team.

What is most valuable?

The MetaBot is a very good feature that allows me to do things that were not available in earlier versions. I can now run multiple commands, instead of just one.

It is easy to develop using this solution, and it doesn't take much technical skill. It is very easy to integrate any of the macros or DB scripts. It is easy to find people who can work with this solution, unlike Blue Prism, where it is hard to get candidates.

What needs improvement?

I would like to have the MetaBot screen name title dynamic instead of static. This would allow us to use wild card entries and make our lives much easier. As it is now, we cannot automate using MetaBot because the screen name changes. The only way it can be done is to use multiple MetaBots.

We are having a problem when trying to automate the opening of very large Excel files. One example is our 70MB Excel file, which normally takes approximately twenty minutes to open. Automation Anywhere crashes before it opens, so we moved it to Instaknow-ACE, which is another RPA tool. It imports the Excel file, creates its own database, and then you perform whatever operation you want. After this, it generates the output result without crashing. If this were fixed in Automation Anywhere then it would be a large benefit because we are in a phase of moving away from smaller automation. We are doing a lot with bigger data, and most of it is still in Excel files instead of a database. It isn't the fault of Automation Anywhere because it is Excel that is crashing, but we need to have a feature where Automation Anywhere can import Excel files directly.

The stability of this solution needs to be improved.

The OCR capability needs to be improved to be made more accurate.

For how long have I used the solution?

We have been using this solution for more than five years.

What do I think about the stability of the solution?

Compared to earlier versions it's a lot more stable, but it still needs a lot of improvement in terms of the OCR. We are getting more OCR projects where we have to scan and get data from contracts and give it to the auditors, or other people. The data includes things like region and the product that was ordered. It is very difficult for me to scan because I can't tell customers that it isn't accurate. Sometimes, it will read the letter "I" as the number one, which is one of the issues we are facing. The upper management thinks that everything is ok, but as a developer, I know that there is a problem. If you were to come to me and ask for an OCR to be done, I could only guarantee you about eighty percent accuracy. If I tell the customer that there might be twenty percent errors, they may not be happy.

What do I think about the scalability of the solution?

Scalability is very good. Compared to others, Automation Anywhere is on top.

We have more than eight hundred developers in our company, and most do not have a technical background.

How are customer service and technical support?

I do not deal with technical support directly. We have a COE who deal with technical support, and my team speaks with them. If there is a problem that they cannot fix then they go to Automation Anywhere.

What about the implementation team?

Our COE took care of the implementation of this solution.

What was our ROI?

What it takes a human ten hours to do, automation should complete it in one hour. In the past ten months, I have saved the work of two people. People are happy with the results.

What other advice do I have?

We are still in the procurement process for IQ Bot, but I am looking forward to seeing how it is going to help me.

My advice for anybody who is considering RPA is to use Automation Anywhere because it is easier. You can learn it, but if you go for other solutions then it will be more difficult. Not all of the people in our company are from a technical background. Many are BCOM graduates and analysts, but they are being trained in using this solution.

This is a good solution, but it still needs improvement and there is a long way to go. Artificial Intelligence still needs to be added.

If they allow the direct import of data from Excel, improve the OCR, and allow variables to be used in the MetaBot start screen, then this solution would be perfect.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bhaskar R
Sr Site Operations Coordinator at a retailer with 5,001-10,000 employees
Real User
Easy to use and saves us time in our day-to-day business processes

Pros and Cons

  • "It has drag-and-drop features, which makes it very fast for us to gather the required data."
  • "It would be helpful if we could start running a process from a particular step."

What is our primary use case?

We use this solution for automating our business processes that make up our daily operations.

We have a set of steps that we follow for each of our processes. We devise inputs for these steps and then prepare them for automation. The automation then completes and publishes the results.

How has it helped my organization?

The automation that we have run on a daily basis helps us by saving a lot of time.

We have a process where we sell products, and using this solution means that we don't need to dedicate somebody to get this work done. Once we get the input file and prepare it, we run the automation. It completes overnight, and the next morning the results are available.

What is most valuable?

The most valuable feature of this solution is its ease of use. It has drag-and-drop features, which makes it very fast for us to gather the required data.

What needs improvement?

I would like to be able to look at the steps that are completed as a process is running.

It would be helpful if we could start running a process from a particular step.

In the drag-and-drop interface, it would be helpful to have interactive hints, or notes, about what is happening and what the different choices are. This would make it easier to learn.

What do I think about the stability of the solution?

With respect to stability, we haven't had any issues from what we have heard.

What do I think about the scalability of the solution?

The scalability of this solution is really high. You don't think of it as a process, but rather, part of a process. Once you automate the individual parts, you tie everything together.

How are customer service and technical support?

We have not used technical support for this solution.

How was the initial setup?

We had different people come in and set up the process for us, initially. After that, I started putting in the automation myself, and it is becoming faster and pretty easy for me.

What other advice do I have?

For anybody who is implementing this solution, I recommend they get help from Automation Anywhere to help understand the best way to do their automation. This will help with the development of the bots. This is what we did, and we now have a framework for building the rest of our processes.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JN
Automation Lead at a computer software company with 10,001+ employees
Real User
Good manageability and a simple interface, but the license cost needs to be improved

Pros and Cons

  • "From a manageability perspective, this solution is very good."
  • "The cost of this solution can be improved."

What is our primary use case?

We are a solution provider and we use this solution to help our customers with internal processes. For example, we help them with the automation of information processing tools.

How has it helped my organization?

From a manageability perspective, this solution is very good. It's just understandable, and this has helped a lot.

What is most valuable?

The most valuable feature of this solution is drag-and-drop. You don't need to be a coding genius to create a bot. It has a simple interface.

From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now.

What needs improvement?

The cost of this solution can be improved. We have written applications that do the same thing as Automation Anywhere, but for less cost.

What do I think about the stability of the solution?

When it comes to stability, there are a lot of dependencies. The bot, itself, I would say has always been good for us. The only problems that we have had are when the tools change, the bot has to be enhanced. That is something that is unavoidable.

What do I think about the scalability of the solution?

Compared to other RPA tools, I think Automation Anywhere is very scalable.

For example, we have written simple applications where they do one thing today, but tomorrow they may add something else to it. They're developing an additional, or expanded version of the bot, and it is always simple. In this way, the scalability is pretty good.

The only problem we've had is when we need to expand the userbase. This is because of the ports attached to it.

How are customer service and technical support?

We do reach out to Automation Anywhere technical support and it definitely helps.

How was the initial setup?

In the beginning, it was a little bit complex and difficult for us to understand how to get things running. We reached out to technical support for help.

Initially, we had planned on going simple. Then, we wanted to be centralized and have a cloud-based environment, which is where we were facing a lot of challenges. One of the challenges was DB connectivity for accessing SAP, which was a security issue. We also had some trouble automating web pages.

What was our ROI?

Initially, we did see ROI. The problem is that we could not re-use those licenses. One license is not going to be running for twenty-four hours. We considered planning and scheduling to make the best of this, but its split across multiple teams, so there are multiple license requirements. Not everything has huge savings attached.

Which other solutions did I evaluate?

I have worked with other RPA solutions, such as UiPath.

What other advice do I have?

We are looking forward to having the capability of building the IQ Bots the way we want, using Python scripts. With our scripting, we can fill in the gaps and improve accuracy.

My advice to anybody who is researching RPA solutions is to consider several things. I can see that the path that Automation Anywhere has right now is going to take it to the highest levels. My suggestion is that if you have a lot of coding or scripting experience then I would recommend UiPath. It has its own plusses and minuses, as with every tool.

Instead, if you're looking for someone that can you you build a bot within a short time, who doesn't know any coding or have a background in programming, then I recommend Automation Anywhere. You cut out the cost of developers, but you add to your cost in terms of licenses.

Also, for manageability, Automation Anywhere is the best choice.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
OM
Infrastructure Manager at a financial services firm with 10,001+ employees
Real User
We are automating all our mundane processes, making people more creative

Pros and Cons

  • "As a tool, IQ Bot is easy to use, powerful, and very competitive compared to others."
  • "I would like a better code migration solution, because this is something that we do a lot."

What is our primary use case?

The primary use case is to automate any type of process, mostly for payments, wealth management, and loans.

The bots replicate human behavior in front of a computer.

How has it helped my organization?

We are automating all our mundane processes, making people more creative.

What is most valuable?

  • The most valuable feature is its Control Room.
  • It is a user-friendly tool for developers and easy to learn.
  • The product is easy to integrate.
  • As a tool, IQ Bot is easy to use, powerful, and very competitive compared to others.

What needs improvement?

I would like a better code migration solution, because this is something that we do a lot.

For how long have I used the solution?

2+ years

What do I think about the stability of the solution?

It is a complex solution to make stable.

What do I think about the scalability of the solution?

It is a powerful tool for scaling that sometimes makes the process seamless.

It took one year to scale to the amount of bots that we are currently using.

How are customer service and technical support?

The technical support is very helpful. We have almost 24/7 support. We also have a representative who works closely with us to make sure everything get resolved as quickly as possible.

Which solution did I use previously and why did I switch?

We did not use another solution previously.

How was the initial setup?

The initial setup was complex.

What about the implementation team?

The first time, we used an integrator for deployment. They were good, but we don't work with them anymore. Now, we work with Automation Anywhere.

What was our ROI?

We measure our ROI by the money that we save.

What's my experience with pricing, setup cost, and licensing?

Our annual licensing costs are about $500,000.

Which other solutions did I evaluate?

We did not consider another vendor.

What other advice do I have?

It is a great company with a great product and support. You should consider this tool if you want something powerful and user-oriented.

While I haven't taken any courses through Automation Anywhere University yet, my team has.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MP
IT Analyst at a computer software company with 10,001+ employees
Real User
Very fast in execution time, it requires less support time, and it is a good value for the money

Pros and Cons

  • "The company continues with research and development to expand the capabilities of the product to meet market needs."
  • "There are occasional bugs in the system but technical support is quick to address them and deliver solutions, patches, and upgrades."

What is our primary use case?

My day-to-day activity was to take data from invoices and put it into an Oracle DB. I have already automated banking uses, which deal with some of the invoices. The second case solution which I had worked with was multi-bot architecture.

We have certain kinds of applications spread across our organization and the data coming into that organization is common. We made a solution as a multiBot: one Bot is working on one application and we have hundreds of applications. So a hundred Bots work together on the same set of data to integrate it.

The applications are different. Say one is Oracle, one is SAP (System Analysis and Program Development) and one is Salesforce. In the way we implemented this, we segregated the workload into parts: part as a master Bot, part as a worker Bot and part as the closure Bot. The master Bot will work on the input part of the data set, the worker Bot will work with the individual (designated) applications, and the closure Bot will consolidate all the data and feed it back to the designated user. This was the plan for our architecture.

How has it helped my organization?

The Automation Anywhere product has improved our organization with the speed of processing. It is very fast in execution time, it requires less support time, and it is a good value for the money.

What is most valuable?

The most valuable features I see right now pertain to dealing with the servers. That has become a distant concern. Because data is already on the cloud, I can use a controller and my client as one unit. That is the best thing. I can use Automation Anywhere in my mobile, I can run my Bot through an Android app. This flexibility and centralization without worrying about availability is a good thing.

What needs improvement?

I think that all the expectations I had for the new release of the product are covered in the coming version A 2019. I'm very happy about what I hear about it. I think once I use this A 2019 release, I'll come to know what the things are that I'll want in the future. We have access now to a community edition version, which I have to download and will be testing out shortly.

The first of the new features that I believe will do me the best is the customization of the commands. I can build my own package as per my convenience. Let's say we have a variable command. We already have the ability to use XML commands and we have some Excel commands that are provided by Automation Anywhere. Now Automation Anywhere is allowing us the opportunity to build something of my own in their environment and deploy that in production. Before I could imagine that component and not build or deploy it. I can build it now and that an important new feature for our progress.

What do I think about the stability of the solution?

As far as the stability of the product, it's doing well. My experience over the two years I have worked with it as a developer, going to the cloud has been good for reliability and accessibility.

We have not experienced downtime from the Automation Anywhere setup. When our infrastructure is down it definitely impacts my accessibility to Automation Anywhere. This is not actually the fault of the product as far as I have experienced.

What do I think about the scalability of the solution?

I feel the one thing which I can tap to enhance the scalability of the system is the AI component of Automation Anywhere — that is IQ Bot. I think this is something which can really grow into a massive Bot solution with great advantages. I heard recently that the accuracy of that data reading for invoice processing is something like 70% accurate currently. I think they are trying for 90 or 90 % plus as a goal now.

How are customer service and technical support?

We have definitely had the opportunity to use technical support and I evaluate them as very good. If I have any data stuck somewhere, I query to the Automation Anywhere support guys. If I have some problem with the 11.x version, they'll admit that there's a bug in that version for a particular process or function and they will develop a patch for it in a new upgraded version. We definitely feel confident going accordingly with that and patch the update as a solution.

Which solution did I use previously and why did I switch?

Our reason for adopting the product and why most of our clients prefer it as a solution is that we talk with them honestly about what capabilities they will need and why this product fills the purpose. Everyone can choose to do their tasks in a different way and other solutions could work to develop automation. What matters for me is the way the product allows users to easily develop the Bots. I do believe that Automation Anywhere is giving me the opportunity to quickly and easily develop stable Bots and it is better at that than other competitors you might want to compare it to.

How was the initial setup?

It is definitely not a simple setup. It is at a medium-complex level. It depends on what actually gets put into the brackets.

When there is a level of complexity, it's all related to the server, where I'm hosting my applications and my client. In the 11.x version, we control one server from another server. When we have to use many servers, the complexity of the setup begins to become more involved.

What about the implementation team?

We developed our architecture on our own by our own, designed to fit with our needs and purposes. We have also done the initial setup now for a number of different customers.

What was our ROI?

In some ways, we have seen a return on investment. For example, we have one customer who is aware of the FTE reduction (Full-Time Employee) on the repeated Bot creation jobs. They have scaled up by having their workers work in a different way. We are actually automating the repetitive Bot creation jobs and reducing the FTE where that human effort is not actually required. The company resources can spend more time focusing on the creative part of the work rather than creating the Bots.

What's my experience with pricing, setup cost, and licensing?

I don't know exactly what the pricing schemes are for the product as this type of negotiation is not my responsibility, but I think the basic pricing comes to $15,000. We have many employees and perhaps not so many doing Bot development and deployment. The Bots can service a lot of people and I think the rest of the pricing is based on usage.

What other advice do I have?

For people looking for my recommendation for an automation product, I definitely would recommend Automation Anywhere instead of going for a more orthodox or older technology. With older tools, you are just doing the same things and not improving processes. With RPA a digital transformation is actually required for an organization to adopt a better way so they scale up and create an enormous amount of new opportunities for their organization to grow. It is a step to go in the direction where AI is going in. You cannot see the destination yet, but somewhere you have to start up using an RPA that is right for you. That is what I would recommend to my colleagues.

If you start talking about innovation as streamlining day-to-day processes, that is where to start from. It is where we started. We give clients various approaches, but we recommend that RPA is one thing which has stability and which is a good, long-term return on investment.

Once you invest you don't get the returns immediately. You have to wait some time while you work at creating the solutions by scaling the number of Bots you have and the processes you simplify and improve. After a time, your efforts will improve results. That is what we communicate with our customers. When we have them interested, then we come to a conclusion as to how we will go about implementing it.

On a scale from one to ten where ten is the best. I would rate this product as a ten-out-of-ten because the company and product have done everything to meet my expectations.

We used to expect new things in the A 2019 version and the company delivered on that. So, once I use this release of the product for some time again, I will probably have some new expectations. By 2020, I think we will send them feedback again.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SR
Technical Lead at Verizon Communications
Real User
Enables us to use the time that we spent doing manual processing for other progressive purposes

Pros and Cons

  • "The bots we implement free up our time that we spent doing manual processing for other progressive purposes."
  • "We are having trouble creating a reliable and stable situation in our environment."

What is our primary use case?

Our primary use for the product is to automate business processes. Mostly this means financial processing. We have a lot of use cases in finance. For finance alone, we have 30+ bots in production. Other bots are for a variety of other business uses like the supply chain, networks, and business processes. We have 400+ bots in production as of now, all together. 

We have automated business processes, like finance, supply chain, network systems, and payment systems.

We are using it on-premise and migrating it to the cloud at the end of the year.

How has it helped my organization?

The product has improved our organization by allowing us to better use our resources. We can have a strategy implemented using bots and make better use of our time instead of spending it on repetitive tasks or tasks the bots can do more efficiently.

What is most valuable?

The most valuable thing about using this product is that we are able to use the time that we spent doing manual processing for other progressive purposes. The bots we implement free up our time. The second best part is that we don't need to see the automated processes happening.

We have business user utilizing the bots who don't have any technical expertise. We trained them, and they're able to do a couple of minimal bots which are required for them.

What needs improvement?

For us at this point, I don't think the product needs more features. There is already a new release coming up with a bundle of new features which we will have access to and have to learn. As a user and developer, I only look at stability. That's it. I want the most stable environment — a stable version of the product — where I can close my eyes and sleep and the bots run and do their jobs.

The basic system is very ease to use, but the difficulty comes when we make changes. For example, any change in the name, even if we have wild characters in place, the bot fails to identify the filename. It identifies the same filename in non-prod, and it does not identify the file in production.

We need a more reliable tool. Sometimes, the same check (a 70 percent scan) identifies numbers, and sometimes it does not identify the numbers. We are not sure why it is behaving weird.

We don't use the Bot Store because it is not legal for us to use.

For how long have I used the solution?

I have been using it for almost two years now.

What do I think about the stability of the solution?

On a scale of one to ten, I can rate the stability between seven and eight. We have found that sometimes a little change in the environment brings down an application or a bot stops working. We are working on that issue. Stability improved from three out-of-ten to between seven and eight. We hope to bring that stability up to at least a nine.

The solution is very easy, but the tool behaves weird sometimes, environment to environment. It is not as robust as it has been designed. The smallest changes will bring down the bot. It's not capable of environment to environment changes. We have to make sure that the bot is running in each environment. 

Be a little patient while developing because the tool behaves weird. Even 11.3 is not behaving well. Once it starts working, it will work.

What do I think about the scalability of the solution?

As of now, we are migrating from a Micron database. Once we have completed that, we believe the scalability will be a cakewalk.

We have almost 500 bots spread across different portfolios. They are scheduled and running on daily basis.

We did not integrated this solution with any other applications. This is running as a standalone thing in our environment.

How are customer service and technical support?

We are in different time zones, but we still get a response from technical support when we call. On a scale of one to ten, I can say tech support is an eight. The thing that would make support a ten is that we get a solution on the fly when we contact a person in support. Sometimes they provide us some other solution that we already know or a workaround. We don't need alternatives, we need solutions that work.

The login mechanism seems to be only understood by the AA guys. We raised a ticket since we don't understand the login mechanisms most of the time.

Initially, we did the certification program from Automation Anywhere University. It could be better than what it is. It might have been upgraded recently. We took it more than one and a half years back. The ease of doing the course could have been better. You need access to a system when going through the course and completing it. There was no simulation. We were in the initial stages of procuring the systems, so it was a little tough for us to complete the courses too.

Which solution did I use previously and why did I switch?

I was not involved in the decision to move to Automation Anywhere. It was a big decision handed down from the top management.

How was the initial setup?

The initial setup was complex. Because we are in the finance industry, the initial strategy had to take a lot of data into account which needs not to be secured and not exposed to the outside world. So we struggled a little with how that has to be implemented. For example, passwords are critical data. We came up with a cyber bot at that point in time to deal with the potential password issues. 

The business team has a lot of doubts about how Automation Anywhere is being implemented and the processes it affects.  Because of this, it was really a huge effort to make them understand what we are doing. Any time we would have to make changes to infrastructure, even a small change on the infrastructure side could make an application unstable or make a bot come down.

We have got to put in more hours at this point to make the implementation stable and further deployment possible.

Bot creation process:

  1. We have a PDD document available once the use case is identified. 
  2. Once the PDD is available, if it is a legal/security issue, then we go for the next stage: development. 
  3. We develop the SDD. 
  4. Based on the SDD, the bot is developed. 
  5. Once it is all developed and the UAT testing is done, we'll show it again to the legal/security.
  6. Then we go for the approval across the business teams. There will be lot of approvals required. 
  7. Once it is approved, then it goes to production. 

We'll create a bot ID in-between once the use case is good.

Based on the complexity of the bots, it takes six to 16 weeks for us to create bots (pilot to completion).

What about the implementation team?

Initially we did use a consultant to get going with the implementation. It was a small group of guys who were also in India who we had come to work with us. Our experience with them was good.

When all the big problems were solved and there was nothing immediate on the plate to resolve, we were able to make out what we needed to do and judge the steps to take ourselves. So we slowly got away from support from the implementation group. 

We are able now to rely on the support that we are getting from Automate Anywhere technical support.

What was our ROI?

We just started looking at the fruits of our labors to understand the return on investment so we do not have a clear picture of the actual value yet.

We are not converting to a dollar amount. We are saving time. Last year, we save around 50,000 hours.

What's my experience with pricing, setup cost, and licensing?

For Runner we paid around five-thousand dollars and for Creator we paid around three-thousand dollars.

The cost depends on the environment of an organization. I don't have the exact figures, but these are the production figures provided to me. 

We don't have a license for cognitive document processing yet. We are identifying the use cases for it.

Which other solutions did I evaluate?

We also evaluated UiPath, and for the attended bots right now, we'll be using UiPath, not Automation Anywhere. When we evaluated Automation Anywhere, it did not reach the same level as UiPath for management on attended mode, e.g., a huge number of licenses on attended mode.

What other advice do I have?

On a scale of one to ten, one being the worst and ten being the best, I would rate Automation Anywhere as a seven. Because we did not explore any other RPA tool as of now, and we are exploring UI parts without knowing more, it is hard to compare. 

The only thing that keeps me from rating it higher independently is the stability. Maybe it's stable in some other companies, but somehow we don't seem to share that stability in our environment. Because we have virtual machines that have to be up and running all the time and they are mostly Windows-based, Windows may also one of the reasons why stability is not so good. I don't blame the automation tool directly, but it could be more robust.

As far as giving advice to people considering the product, I say to give it time and learn to use it because it is the best. If the process is clean, we can automate to any extent.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JP
Senior Analyst at a computer software company with 10,001+ employees
Real User
IQ Bot makes tasks less time consuming. Our current version lacks convenience when scaling.

Pros and Cons

  • "IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually."
  • "I feel a lack of convenience when I try to scale it."

What is our primary use case?

The primary use case is for the financial services industry where we do tax credit for different departments. We do automation for them. 

How has it helped my organization?

If I have to go into an application and download the information to do some cleanup activity, then I have to do that by manually. This might take somewhere around an hour or an hour and a half. By using Automation Anywhere, I'm saving that time. I can use that time for a valuable purpose.

What is most valuable?

IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually.

What needs improvement?

I would like to have some of the features that I have seen for future releases. I'm using the outdated version, as compared to the current one. That's the reason I'm rating it as a seven out of 10. If I was using the latest version and all its features, then I might rate it a bit higher.

What do I think about the stability of the solution?

In terms of stability, the tool is stable. I don't see errors occurring during the production or  development stages.

What do I think about the scalability of the solution?

Because I am using an older version, I am rating the scalability as a seven out of 10. I feel a lack of convenience when I try to scale it. When I use an upgrade version of Automation Anywhere and I don't feel this anymore, then I will rate the scalability better.

How are customer service and technical support?

We have reached out to Automation Anywhere when we deployed our system. I was not able to use a few of the commands and the system was overwriting a set of folders. Then, we got support from the Automation Anywhere tech center.

I would rate the technical support as a 10 out of 10.

How was the initial setup?

Automation Anywhere is installed with a VM, then it will be handed over to us. That's how it works.

What about the implementation team?

We have a center of excellence team.

What was our ROI?

We calculate our ROI as FTE and dollar savings.

What's my experience with pricing, setup cost, and licensing?

It costs up to $1,200 per license.

Which other solutions did I evaluate?

No other competitors have the cloud-based feature that Automation Anywhere is launching with its A2019 version. I am excited to explore this feature more.

What other advice do I have?

I recommend Automation Anywhere. This product makes my life easier. It has been a very robust product to use in all our segments.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Prabu Baskaran
RPA Specialist at a manufacturing company with 1-10 employees
Real User
Human errors have been reduced due to bot use

Pros and Cons

  • "Human errors have been rectified due to bot usage."
  • "We could use more accuracy with IQ Bot."

What is our primary use case?

The primary use case is for day-to-day activities. We are also automating the activities that the SMEs are doing.

We are an agriculture-based company. We have automated finance, HR and MDM for B2B. We have automated more than 300 processors within a year and a half. 

How has it helped my organization?

Human errors have been rectified due to bot usage.

What is most valuable?

  • We can easily use the drag and drop.
  • We can connect to the OCR capabilities. 
  • We use the MetaBot and IQ Bot. 

What needs improvement?

We could use more accuracy with IQ Bot.

We want to automate fully with Citrix. However, we are only able to do this at 70 to 80 percent.

For how long have I used the solution?

I have being using Automation Anywhere for four year: versions 9.x through 11.3.2.

What do I think about the stability of the solution?

The stability is good. We have not had any downtime.

What do I think about the scalability of the solution?

Everyone uses it.

How are customer service and technical support?

The technical support is great and responsive. Whatever issues we face in the production or our environment, the support team will help us within a short amount time. This is helpful to us when automating all our processes.

Last week we had some issues with our current version, the technical support rectified the issues with a day.

Which solution did I use previously and why did I switch?

We went with RPA to reduce human errors.

How was the initial setup?

It's easy to set up.

What about the implementation team?

We install the Automation Anywhere Control Room and VMWare on our clients' machines.

What was our ROI?

Our customers have seen ROI.

Which other solutions did I evaluate?

Customers chose Automation Anywhere because it is good to use. Security-wise, it matches the competition in the market.

What other advice do I have?

I would definitely recommend Automation Anywhere. From a technical perspective, developers can easily create bots and get things done with this tool.

Day-to-day, the Automation Anywhere improvements have been good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
MG
Project Manager at a manufacturing company with 10,001+ employees
Vendor
Quick to complete automation but needs improvement on data-related encryption

Pros and Cons

  • "It has changed our mindset. People have started to think about automating things and come up with new perspectives, alternatives, or improvements by which automation can be implemented."
  • "We need a better way of getting upgrades or defect fixes. It is creating problems for us, as we have to go for a completely new version. Maintaining and managing existing bots, then coming up with new ones takes a lot of time. We would rather have a batch fix than an installation to an installation."

What is our primary use case?

We use it more in finance and HR processes, such as payment processing or validation of data. It is used to validated data from two different systems or putting that data into an application. There are multiple use cases.

How has it helped my organization?

It has changed our mindset. People have started to think about automating things and come up with new perspectives, alternatives, or improvements by which automation can be implemented.

What is most valuable?

  • Service
  • User experience
  • Feature coming out soon in the RPA.

It is user-friendly and quick to complete automation.

What needs improvement?

There are security certifications on the tool, but there are still places where our organization has highlighted that there needs to be an improvement on data-related encryption. That is something which needs to be changed or improved.

My main worry is about the security. My organization is very concerned about the data. Data in transit is mostly covered through encryption or TLS 1.2, but there are few things which have been identified which need to be improved.

We need a better way of getting upgrades or defect fixes. It is creating problems for us, as we have to go for a completely new version. Maintaining and managing existing bots, then coming up with new ones takes a lot of time. We would rather have a batch fix than an installation to an installation.

What do I think about the stability of the solution?

It is a stable platform with a few exceptions. Overall, it's a dependable platform which we can use for RPA.

We have faced issues with the upgrade. As an organization, we can't afford to have periodic migrations. Automation Anywhere is often coming out with new releases. If it's a bug fix or a patch update, that is a good thing. However, if it is a complete switchover or an installation, that needs proper planning. Obviously, time is consumed for this.

What do I think about the scalability of the solution?

It has a scope for increasing which is what we are targeting. We are having sessions in our organization where people are coming up with more use cases.

How are customer service and technical support?

We have been happy with technical support. Whatever the problem, we get a response with the status. Even if the issue is not resolved, we have transparency.

How was the initial setup?

It was complex to begin with because we are all so new to it. Getting the business come up with use cases was initially difficult because everybody was new to it. Over a period of time, we got to know what has to be done.

What about the implementation team?

We initially use EY for the deployment. Our experience was overall good because we were new to this RPA, it was a good learning experience having a COE playbook in place. Our basic baby steps, we did those with them, which helped us grow.

What was our ROI?

We have seen ROI.

What other advice do I have?

Have your CEO set up a business user to do the automation day in and day out. If a business user is building or developing RPA, he will know the ins and outs of the process better than a coder or third-party.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SK
RPA Developer and BA at a financial services firm with 10,001+ employees
Real User
The IQ Bot's extract information accurately and the accuracy is very high

Pros and Cons

  • "It is easy to use and deploy."
  • "Integration with secondary environments needs to be improved or enabled."

What is our primary use case?

There is not one specific use case in the sense of what we use the product for. In the broader scope, it would be automation. But right now we have several applications. We started our journey with the tool in 2017, and we have automated several processes in finance, IT, and engineering. 

In finance, for example, we have automated cash application, billing processes, reporting, payment processing, and we are using IQ Bots to automate our invoice processing. We completed the pilot, which provided us with phenomenal results. So we tested with a small entity with 30000 invoices and around 300 suppliers with a high level of success.

The character extraction capability of IQ Bot is much, much better than the other OCR (Optical Character Recognition) engines that you have in the market today. So we are completely pleased with that, and we are planning to upscale our invoice automation processing.

How has it helped my organization?

Today while we look at the opportunities in front of us, our customers are expecting us to be more productive and execute with greater speed to be relevant and competitive in the market. The expectation as far as the accuracy is really very high, and we need to be compliant. We have experienced that the more manual and hands-on that we are that there is a higher risk of being non-compliant.

There are skilled companies who are spending more time on transactional activities. For example in the engineering field, there are engineers who are spending time on transactional activities and there are finance guys who are spending time on transactional activities that could be automated. 

We can use intelligent automation with great value in helping these people upskill themselves into newer areas of analytics, new roles in reporting, and project accounting in finance. We're trying to eliminate these transactional activities, be faster over time. We started by looking at specific activities and we looked at the processes. Now, we are looking at a complete value chain. When you look at the complete value chain, that's when you actually begin driving positive change in business results. That is our projected approach for the next couple of years. We'll be looking at the complete value chain and see how bots can help us make our process more efficient.

What is most valuable?

The most valuable feature is the IQ Bot's ability to extract information accurately. It can do things like process table-level information, line-item level information, etcetera, and the accuracy is really very high. All of our users are accountants rather than programmers or anybody with an IT background. The accounting people can easily learn Automation Anywhere. We tried a few other tools but our folks were more comfortable using Automation Anywhere. They felt that it is easy to learn, and it was easy to train them as to how to use it.

What needs improvement?

In the next release, I think it has to be more compatible when deployed with the Citrix environment. That's one bottleneck that we have seen. Technically when we used the IQ Bots, we couldn't work directly through the Citrix environment. With our ERP (Enterprise Resource Planning) setup, we needed to access it through the Citrix environment. Because we were not able to do that, we had to have a workaround. We are currently working with Automation Anywhere to have that fixed. They have given us confidence that it can be done.

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

When looking at stability, we have to remain ready for any surprise even if we have not experienced any stability issues. We don't know what that kind of surprise will be, but we have backup plans in place.

In case the tool fails, we may not be as fast as the bots, but we have a BCP (Business Continuity Plan) but we know we can't be specific on what challenges will come, because we don't know.

In two years, I think once in one process where a bank changed its user interface on the bank website, a bot failed. We had to go and correct it. It was a fairly quick fix because to create it doesn't take much time. Changes like this are not predictable.

What do I think about the scalability of the solution?

If you look at our shared services, we are growing and we need to keep our costs flat. This means I cannot hire more people. This need for greater efficiency is made up by what I have been able to gain out of the automation. We are actually using automation to move more processes into our shared services. Ours is a private business and we create big cement plants. One project could last for five years. When we land a big deal our volume spikes. It's a very cyclical business. It has been very easy for us to deploy scalable solutions now.

How are customer service and technical support?

The company is very service friendly and willing to work with us when we need it. I would give them high marks for attention to customer service.

Which solution did I use previously and why did I switch?

Our decision to go with an RPA solution was one that I made. One of the reasons I was hired into this organization was to drive automation. There was a specific goal for that which I was tasked with.

When looking at other options in the market Automation Anywhere seemed to be the company for us for a couple of reasons. One is that when we had our first engagement with Automation Anywhere we felt that they were very customer-focused. We did not see that with the other service providers. They really came prepared when they first met with us. They had all their books, IT, operations, delivery plans and such, so they were able to answer all our questions. They were very flexible in meeting our requirements and needs.

They were willing to go out of their way to support us and to ensure that we would succeed in the journey. Some of the service providers even refused to create POC's for us. But Automation Anywhere said they would and they went ahead and created them.

How was the initial setup?

I thought the initial setup was straightforward and easy.

What about the implementation team?

We did not use any consultants for our deployment. We worked directly with Automation Anywhere. Our belief is that we know our business better than anybody so we opted for maximum direct involvement.

Which other solutions did I evaluate?

Before deciding to go with Automation Anywhere we looked at other products for comparison like UiPath. We looked at the desktop automation tool, I currently don't even remember their name. The choice seemed obvious from the first impressions.

What other advice do I have?

If I have any advice to give to people who are considering this product as a solution to their automation needs, I would say don't waste time thinking too much about adopting it and just go ahead and start.

On a scale of one to ten, with ten being the best, I would rate Automation Anywhere as an eight.

If you look at the first year we had the product, we had a 6% efficiency gain. This year we are looking at 10% in finance and 12% in IT. The more we discover ways to use it, the more efficient we will become.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manish Kumar
Software Engineer at a energy/utilities company with 10,001+ employees
Real User
Helpful automation for Excel operations, but our high-availability setup was not straightforward

What is our primary use case?

Our primary use case for this solution is in finance. We have a lot of things that we are trying to automate, including performing operations in Excel. We are using IQ Bot for one of our use cases. I am currently trying to prioritize use cases to fit different scenarios and make the best use of this solution.

What is most valuable?

The most valuable feature in this solution is the IQ Bot. We are also able to perform many types of operations.

What needs improvement?

We would like to see the scalability improve from a local perspective.

What do I think about the stability of the solution?

This is a stable solution. We do see downtime, but it has more to do with the operating system and the servers. From an application perspective, the downtime is…

What is our primary use case?

Our primary use case for this solution is in finance. We have a lot of things that we are trying to automate, including performing operations in Excel.

We are using IQ Bot for one of our use cases.

I am currently trying to prioritize use cases to fit different scenarios and make the best use of this solution.

What is most valuable?

The most valuable feature in this solution is the IQ Bot. We are also able to perform many types of operations.

What needs improvement?

We would like to see the scalability improve from a local perspective.

What do I think about the stability of the solution?

This is a stable solution. We do see downtime, but it has more to do with the operating system and the servers. From an application perspective, the downtime is close to nil.

What do I think about the scalability of the solution?

This solution has scalability. We have more than forty bots running.

How are customer service and technical support?

From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.

How was the initial setup?

We have a high-availability setup, so it was not a straightforward one. 

What about the implementation team?

We performed the implementation, although we had to contact Automation Anywhere for assistance during the installation.

What was our ROI?

The initial numbers look good, so I think that we will see ROI over time.

What other advice do I have?

For anybody who is considering an RPA solution, I would suggest exploring the limits. Compare products and decide, but try this one out.

We are excited to try a cloud version of this solution.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bvs Siva
Architect at a computer software company with 10,001+ employees
Real User
A mature solution that saves our customers time working with big data

Pros and Cons

  • "The most valuable feature is the ability to transform data into clusters."
  • "In the next release of this solution, I would like to see a plug-and-play tool for NLP programming."

What is our primary use case?

We primarily use this for customer data management.

We use this tool to help perform transformations on our data.

How has it helped my organization?

This solution has helped our customers to work with large data. They want to perform data transformations to assist them in making decisions. Our customers are very happy with this tool.

What is most valuable?

The most valuable feature is the ability to transform data into clusters.

What needs improvement?

In the next release of this solution, I would like to see a plug-and-play tool for NLP programming.

This solution needs to have more support for big data, including decision-making abilities.

What do I think about the stability of the solution?

The stability of this solution has improved. We have less than one percent downtime in a day, so it is stable.

What do I think about the scalability of the solution?

This solution scales based on licenses and the number of processes. The bots, themselves, are very mature and can scale. The bots are plug-and-play.

How are customer service and technical support?

We don't have very many issues so we have rarely used technical support. I would say that my experience with them has been satisfactory. 

Which solution did I use previously and why did I switch?

We had a lot of manual processes that we wanted to automate. We also had a lot of industry-specific automation tools, but we were not doing bot development. 

How was the initial setup?

I was not involved in the initial setup of this solution, but I have been responsible for some of the updates. The update process is not complex. 

What about the implementation team?

We used a local company to assist us with the implementation of this solution. 

What was our ROI?

I have seen customers save resources by using this tool. One of them replaced two hundred users with automation.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are approximately $10,000 USD for between five and ten users.

Which other solutions did I evaluate?

We were already familiar with this solution because we had recommended it for customers in past project proposals. We had also helped them with implementation.

What other advice do I have?

We are having a very good experience with this product. It has capabilities for artificial intelligence, analytical programming, and machine learning. Once you understand your data, you can understand your customer.

In the long run, we see that Automation Anywhere will have a very good place in the market. Data is very important, and we feel that this tool will be a market leader.

This solution is very mature compared to some of the others in the market.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
NP
Associate IT Developer at a healthcare company with 10,001+ employees
Real User
Easy to implement and easy to use, but it needs better support for Excel

Pros and Cons

  • "This solution is easy to use and understand, even for a non-technical person."
  • "Better support for Excel is needed because there are a lot of limitations and we are having issues with it."

What is our primary use case?

We use this solution primarily for financial use cases.

We have a bot that monitors quotes and budgets for products that are in their lifecycle or have expired. All of the concerns for finance are automated.

How has it helped my organization?

In the finance department, this solution has saved us a lot of money. Employees that were working on manual tasks are now doing things that are more productive.

What is most valuable?

This solution is easy to use and understand, even for a non-technical person.

What needs improvement?

Better support for Excel is needed because there are a lot of limitations and we are having issues with it. We do a lot of Excel work, and if we could use it as a database then it would help a lot.

What do I think about the stability of the solution?

We have had some issues in terms of stability. It is related to certain commands and VMware, and depending on the machine that we are logging into, the bot fails. 

What do I think about the scalability of the solution?

This is a scalable solution. We initially implemented small projects and then expanded them to a bigger level.

How are customer service and technical support?

The support for this solution is quite good.

How was the initial setup?

The initial setup of this solution was straightforward.

What other advice do I have?

This solution has some drawbacks, but it is easy to implement and easy to use.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kaushik-Mukherjee
Project Manager at ANZ Banking Group
Real User
Saves us man-hours, headcount, and processing time

Pros and Cons

  • "We have automated the equivalent headcount of 500 FTEs since we started. Those people haven't been laid off. They are just doing different types of work activities."
  • "We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere."

What is our primary use case?

Being a bank, we have a lot of processes which we have automated. I am a Project Manager for HR functions. The majority of my processes are in terms of income and skills processing. Those are all automated.

How has it helped my organization?

We were one of the few to start up this journey with Automation Anywhere. Interestingly, the majority of our processes were determined to be boring. People did not find them to be very interesting. Those processes have been automated. Being a bank, we have some sensitive processes which we cannot automate. Those processes have been given to human intellectuals. Otherwise, the majority of our processes are automated.

It has boosted our processing time by seven times. Typically, something that has taken eight to 10 minutes now can be done in two to three minutes. So, we have seen some value-add there. 

Resources are being processed earlier and involved in a different type of a governing kind of role. This sort of builds a layer for them to move and scale up. The solution is fast and easy to deploy. Our use cases lasts for two to three sprints and we can churn out solutions very fast.

What is most valuable?

We do not have a server type of an environment. We use a desktop version of Automation Anywhere which is easily customizable and quickly built-in. We do not have to go through major security iOS applications, etc. These are all enterprise applications that we have onboarded. Each of our functions take their responsibility of building their bot and deploying it. 

It is fast and reliable. 

What needs improvement?

Older versions of Automation Anywhere required specific skill sets to use it. It is no longer like that.

The version A2019 GUI allows you to drop and drop.

For how long have I used the solution?

We started our journey in 2013 or 2014.

What do I think about the stability of the solution?

As far as version 10.1 is concerned, we have been using it for the last two years. It is okay. As an organization, we look forward to next version. However, being a bank, we have certain processes that we have to follow. We are happy with the version that we are using and haven't experience downtime.

What do I think about the scalability of the solution?

We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere.

How are customer service and technical support?

The support that we receive from Automation Anywhere is really good.

We have specific customer success managers as a platinum partner. We have support extended to us when we have any type of concerns and issues. 

How was the initial setup?

The initial setup was very straightforward. It didn't really affect our processes at any levels, which really helped. The process was fast and easy.

The support team kept our team calm.

What about the implementation team?

We have an in-house Automation Anywhere team who supports us.

What was our ROI?

It saves us man-hours, headcount, and processing time.

We have automated the equivalent headcount of 500 FTEs since we started. Those people haven't been laid off. They are just doing different types of work activities.

Which other solutions did I evaluate?

We did not evaluate other vendors beside Automation Anywhere. 

Automation Anywhere was a pioneer in the market at the time that we were evaluating vendors. It was a good match.

What other advice do I have?

Explore the new version A2019 that is coming out. It is user-friendly and can be onboarded quickly.

I would love to use the next version A2019 that is coming out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Swati-Srivastava
Associate Principal at Bristlecone
Real User
Saves manual work in HR processes, but the OCR needs to support handwritten documents

Pros and Cons

  • "This solution is easy to use and generates a quick response."
  • "Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents."

What is our primary use case?

The primary use case is for generating letters. Most of the use cases are HR-based.

The company we work for is the Mahindra Group. When an employee requests letters, they go through the HR department instead of requesting the letter from the bot, Genie, that is already in place. Going through the HR Department creates a manual process across the group.

We have completed a POC directly from Genie. We implemented the RPA so that once the request is received from the employee, the letter is generated and sent to the person through email.

This reduces the tedious manual work required.

With the completed POC, we have an RPA that we have showcased. When you request a letter directly from Genie, within a minute or two you will receive an email with an attachment of your requested letter.

How has it helped my organization?

This solution allows for the letter generation to take place within seconds, improving the experience for the employees. When they request something, they've got it.

What is most valuable?

Generating the letters through Genie is an extremely valuable feature.

This solution reduced the manual work that is required by the HR department.

This solution is easy to use and generates a quick response.

What needs improvement?

Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents. This is a feature we would like to see included in the next release.

We would like a web-based product for implementation in the cloud.

The licensing needs to be made simpler or shortened. You need to be able to bundle the licenses for clients. Instead of asking for three licenses, which sometimes causes the customer to panic, I would like to have one bundle with three licenses contained within it. It is essentially the same thing but would make more sense to the customer. It is just a different mindset.

What do I think about the stability of the solution?

I am not able to comment much in terms of stability because we have only completed a POC.

What was our ROI?

This solution will tremendously reduce the cost in terms of manual work that HR is doing.

What's my experience with pricing, setup cost, and licensing?

The licensing needs to be made simpler or shortened.

What other advice do I have?

My advice to anybody who is researching this solution is to explore it. Try out the solution and its capabilities. Until you do so, you won't know exactly what it is capable of. To now, I have not even explored it one-hundred percent.

We are looking for a web-based product because most of the things we do, and most of the products that we work with, are on the cloud. Once we get a web-based system, we will have more interest and we will be more confident about it. We understand that the web-based system will be released soon.

The product is good, no doubt about it, but we need the OCR for handwritten documents, the web-based solution, and the licensing has to be improved.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ED
Business Apps at New Jersey Resources Corporation
Real User
Our bots have automated time consuming tasks, but the migration is very complicated

Pros and Cons

  • "Our bots have automated time consuming tasks and completely freed up one person to do real work."
  • "Anything that can be done to simplify the solution. I would love to see it where anybody who can run Excel will be able to create bots. Right now, I am watching everyone around me struggle with the tool."

What is our primary use case?

Primary use case is automating data entry functions for accounting and general entry. That has been our primary use case. Since we've started, we have create about five bots (of which three work).

How has it helped my organization?

We're too new. We haven't really begun to invest in the option of having automation. I'm hoping at least in the accounting area, people are inquiring about the tool now that they are seeing results.

What is most valuable?

Of the bots which work, they have automated three of the most time consuming tasks and completely freed up one person to do real work.

What needs improvement?

Anything that can be done to simplify the solution. I would love to see it where anybody who can run Excel will be able to create bots. Right now, I am watching everyone around me struggle with the tool. I do think the tool is getting there.

From an IT perspective, we had too many issues and headaches.

From an IT perspective, the migration is still very complicated, getting everything set up and running. Security was an issue for us, as well. Developers had to come through our firewalls to develop bots, internally. However, they were coming through a Citrix platform, so there were breakpoints in things they were trying to automate, file servers they were trying to get to, and FTPs that they couldn't get through. 

I understand the next version will have support for Citrix, which might solve some of our problems.

What do I think about the stability of the solution?

So far, the stability has not been great. We had a lot of migration issues before we got up and running. We will wait and see if this continues with the next version that is being installed. However, once something is up and running, the issues do not persist.

What do I think about the scalability of the solution?

We are only running three bots, so we haven't had to worry about scalability yet. We built the tool to handle about 30 bots. So far, we haven't had any problems with scalability.

It took about six months to scale from the pilot to the number of bots that we are currently using, but the majority of those months were wasted on our upgrade issue.

How are customer service and technical support?

We went through an Automation Anywhere partner, who handled all the technical support. So, we didn't go the Automation Anywhere technical support directly, except on occasion. We got through all our issues, eventually.

Which solution did I use previously and why did I switch?

We were not previously automated in any way.

How was the initial setup?

The initial setup was complex.

The IT team wasn't involved directly at the start, so the business sort of started it on their own. Then, the product over came to IT, and we were blindsided by the requests. That was when it became complicated.

What about the implementation team?

We used consultants to build our bots. We are still in the learning process.

We used KPMG for the deployment. They obviously knew the product very well and were also surprised about the migration issues, but they got us through the deployment.

What was our ROI?

We are measuring our ROI in terms of power saved.

What other advice do I have?

Start simple. There is no reason to jump in with complicated bots. Find simple, small processes that need automating.

The software is there, and it does what it needs to do. The tool can grow and become huge, if it is not already. I hope that we got on early enough that we can keep building on our success.

We have gotten around to looking at the Bot Store yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aishwary Nigam
Senior RPA Analyst at TATA consultancy
Real User
Reduced the number of full-time employees needed

Pros and Cons

  • "It has reduced the number of full-time employees."
  • "There is an issue with the object cloning in Excel. OCR is also not that stable. Image recognition works fine, but not all the time."

What is our primary use case?

The primary use case would be to do automated processing using Excel with an application, even SAP. We use it for extracting data tables, clicking on data, recording records, and extracting the records table. We use it for all the Excel operations. 

We updated Automation Anywhere already to version A2019 with all the Excel operations.

How has it helped my organization?

It has reduced the number of full-time employees. 

What is most valuable?

The Excel operations are very good. Even in the MetaBot, they have included all the commands. Because of security, we automate our processes in MetaBot. 

IQ Bot is good compared to the other tools available in the market.

The dashboard and Control Room are very good compared to the market.

What needs improvement?

They are launching cloud into the market, which is very good.

They need to improve the OCR engine which is not up to the market.

We still cannot use IQ Bot with our documents.  

They have to work on the OCR and object cloning features.

However, I have not used version A2019 and cannot comment on the latest Automation Anywhere updates.

What do I think about the stability of the solution?

I would rate the stability as an eight out of 10.  There is an issue with the object cloning in Excel. OCR is also not that stable. Image recognition works fine, but not all the time.

What do I think about the scalability of the solution?

Scalability is very good.

How was the initial setup?

It is easy to set up.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are a bit high, but the profits are very good. 

Which other solutions did I evaluate?

I have worked on Automation Anywhere, Blue Prism, and UiPath. The user interface of Automation is good and helpful. 

What other advice do I have?

I have gone through the online training.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
SM
Senior Manager at a pharma/biotech company with 10,001+ employees
Real User
A user-friendly solution for automating HR and Financial tasks, but improvements are needed in license management and technical support

Pros and Cons

  • "We reduce the time that scientists spend on manual tasks and put them on more value-added work."
  • "The areas that need improvement are the license management, user access permission, user role access management, and technical support."

What is our primary use case?

We have multiple uses for this solution. We are from a biopharmaceutical background. We are the global technology center for AstraZeneca Biopharma and AstraZeneca Oncology. 

We have many use cases, but one of the primary uses is for all of the business processes. We do the automation, we apply the tool and simplify the work. We currently have more than sixty or seventy bots in place, including in HR and in finance.

As an example, one of the cases we were working on is industry best practices and industry innovators. We reduce the time that scientists spend on manual tasks and put them on more value-added work.

Another example is with adverse effects, where people who take medication can have an adverse reaction. If the customer reports their reactions, it gets automated.

We have several teams and we are not centralized, we have democratized it. We have different sequences; they have their development team, and we manage the Centre of Excellence.

What needs improvement?

The areas that need improvement are the license management, user access permission, user role access management, and technical support.

We have had many challenges in managing the roles through user automation, but we have heard that 2019 has something new, so we will wait and see.

For how long have I used the solution?

We have been using this solution since 2017.

What do I think about the stability of the solution?

The stability of this solution is good. 

We have had some challenges since 2017. We have had some progress and improvised the platform. Now it is stable.

We are now hosted in the cloud and all of our data is available. It's reliable and secure.

All of our data is retained in-house only to ensure that we are compliant.

What do I think about the scalability of the solution?

Every year we are improving, and the scalability is there to match. Our platform equally matches our skills.

How are customer service and technical support?

The technical support needs to be improved to provide exclusive support for each customer.

How was the initial setup?

The deployment was easy and straightforward, and the POC was easy to perform.

What about the implementation team?

We had some input from other people during the implementation.

What was our ROI?

Using this solution has brought a lot of return on investment in terms of saving hours or FTEs. We are utilizing them in more constructive areas.

Which other solutions did I evaluate?

We spoke with several vendors. We chose Automation Anywhere because it is user-friendly. The interface is easier to use and the partnership is better.

What other advice do I have?

We allow the developer to train themselves right from the university, and they like several things about the Centre of Excellence person.

For anybody who is researching this solution, I suggest that they try it. It is a good platform to start with. If they were to fix the areas that I have mentioned then it would be a perfect solution.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SK
Associate Manager at a pharma/biotech company with 10,001+ employees
Real User
Easy to learn and it saves us time by automating our travel receipt system

Pros and Cons

  • "I really like the Automation Anywhere University website because it has a lot of good documents that you can read to learn about the solution."
  • "Right now, we are using a VM with Automation Anywhere installed inside it, but it would be nice if the solution could be used on macOS."

What is our primary use case?

We are working on implementing automation for a financial use case. Every time somebody travels they have a lot of receipts and they come in different formats. We would like to automate the processing of these receipts. We have a team in the US who have implemented this, and we would like to do the same thing here in India.

What is most valuable?

The most valuable feature of this solution is the automation of manual tasks, which save us time.

I really like the Automation Anywhere University website because it has a lot of good documents that you can read to learn about the solution.

What needs improvement?

I would like this solution to be supported on a Mac. Right now, we are using a VM with Automation Anywhere installed inside it, but it would be nice if the solution could be used on macOS.

I would like to see instructional videos on how to use this solution.

What do I think about the stability of the solution?

We still only have a small group working with this solution, but until now, everything is working fine.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

We have not used technical support for this solution.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

Our US company does a lot of traveling and they are always dealing with receipts. It is a small finance group, yet they were doing a lot of manual work. They have to check for things like a matching date and the correct amount. From there, we understood that we need to do something automated. One of our colleagues from the US attended an Automation Anywhere conference and then they implemented this solution after that.

How was the initial setup?

The initial setup of this solution is very easy.

What about the implementation team?

We have an in-house team who took care of the implementation.

What's my experience with pricing, setup cost, and licensing?

We have a developer license for this solution.

Which other solutions did I evaluate?

We have tried UiPath but this solution was selected.

What other advice do I have?

This solution did not take us long to learn how to use. We found the guidelines at automationanywhereuniversity.com and started using it.

At this time we use the MetaBot but not the IQ Bot.

This is a solution that I recommended to a friend of mine at another company. They are using Blue Prism, but after telling them about the Automation Anywhere University they started viewing the documents. They are now doing a POC with this solution.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
VB
Project Manager -Learning and Development at a computer software company with 10,001+ employees
Real User
Provides cognitive automation with IQ Bot and Bot Insight, saving us in terms of FTE

Pros and Cons

  • "It is really helpful that this solution is deployed in the cloud."
  • "Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all."

What is our primary use case?

I belong to the learning and development department, and this solution is part of our capability. We do not have only a single use case. We work on POCs for SMEs, handling the automation of modules such as Vendor Master and journal entries.

How has it helped my organization?

In the projects that we are getting, we have been using Automation Anywhere for things like automating Excel. This is a solution that was recommended to us, and we have a roadmap for our resources to scale up and work on that. I see our work with SMEs as a collaboration with Automation Anywhere.

What is most valuable?

The cognitive automation gives us an edge towards intelligence using IQ Bot, and this allows us to integrate and give a combined solution to a customer.

It is really helpful that this solution is deployed in the cloud.

What needs improvement?

The integration of IQ Bot, Bot Insight, and other products should be flawless, and the execution should be seamless, so this needs to be improved.

The vendor should make recommendations based on our customer's requirements so that they can make the right choice.

Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all. This happened, for example, when we had an issue with IQ Bot. We ended up waiting for two more months.

For how long have I used the solution?

We have been using this solution for about one year.

What do I think about the stability of the solution?

The stability of this solution is good. I don't see any issues with the product itself, although when we were integrating, there were a few issues that have since been phased out.

It is on a case-by-case basis, where we found that some things were not working smoothly. As soon as you start integrating other products, using them hand-in-hand, there are issues. Automation Anywhere was there with us to understand and resolve the issues. I had to go myself to identify and understand them, and it was a long process, but it was sorted out.

What do I think about the scalability of the solution?

This is a scalable solution that is robust and will help to take us forward.

How are customer service and technical support?

Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of the year. We had a discussion with them and came up with a communication plan. Since then, it has helped us out and we are happy with that.

How was the initial setup?

The initial setup of this solution is simple. We had the required support and the materials were all delivered, so we were able to do it easily. 

What about the implementation team?

The deployment was performed by our in-house team, and we have control rooms to monitor the bots.

What was our ROI?

We have seen ROI with this solution in terms of automating manual processes, resulting in FTE benefits.

What's my experience with pricing, setup cost, and licensing?

We purchased the commercial version with the license.

Which other solutions did I evaluate?

Compared to UiPath, this is a robust tool.

We considered both UiPath and Blue Prism, and I feel that Automation Anywhere is still leading. It is more stable and more structured. They also have the support staff.

What other advice do I have?

This is a stable solution and a product that you can go for.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sangameshwar Biradar
Assistant Professor at Gitam
Real User
User-friendly, flexible, and saves us time working with manual and repetitive Excel operations

Pros and Cons

  • "Having no restriction for any single programming language is very useful."
  • "It is very difficult to create and automate timetables because they are modal, and it would be helpful if the bot could assist us with this."

What is our primary use case?

We are using this solution to reduce the time and management required for the completion of manual tasks. We are also teaching our students how to create bots for automation.

For example, if you have a simple copy and paste operation to complete in an Excel sheet then it might take one or two minutes. It's small but if you have a large amount of data and the task has to be repeated many times, then it is very helpful to have the bots. Using automation technology in any company is very useful for both customers and the company.  

I use the Control Room and we also write the code.

How has it helped my organization?

We have a student database that contains over a thousand students and their results. When a student wants to check their individual mark, they visit the university website and they enter their registration number to check the data.

When we want to get a list of the student marks, all we need is a list of the registration numbers in Excel and our bot will automate the task. With the press of a button, the bot will collect all of the student results and display them. This will take at most one minute, instead of an hour. Within one minute we can view more than one thousand students and their results.

What is most valuable?

The most valuable features of this solution are its user-friendliness and the flexibility in terms of programming language. We can use any programming language, and I have just started to learn Python. I want to next look at real-time scenarios and see how Python can be used to help write bots. Having no restriction for any single programming language is very useful.

This solution uses Artificial Intelligence and Machine Learning to help automate tasks. Our analytics people and data scientists are looking forward to seeing how this will help.

What needs improvement?

It is very difficult to create and automate timetables because they are modal and it would be helpful if the bot could assist us with this.

What do I think about the stability of the solution?

This is a stable solution and a very strong tool.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

We do resolve some problems ourselves, but if it is difficult then we approach the technical support for Automation Anywhere. Their response is very good and they are very helpful.

Which solution did I use previously and why did I switch?

I heard about this particular technology only last year, and then I completed my certification. I'm impressed with automation and bots. When I first heard the term, I thought that the bots were actual robots. Later, I saw that we were writing the programs and creating the bots for these manual and repetitive tasks.

What about the implementation team?

We handle the deployment of this solution ourselves. If there are special requirements then we will ask.

What was our ROI?

A bot is doing in one hour what it takes ten hours for a person to do. This savings in time is very important for the IT industry. Most of the time being wasted is on simple things, so if the bot is doing then work then it gives more time of other things, such as coding.

Which other solutions did I evaluate?

We only looked at this solution.

What other advice do I have?

Initially, when I was first trained, I had some difficulty using this solution. However, when I went through all of the training and learned how to write the code, I found it was very easy.

We are training our students in the use of bots for automation. We are teaching students how to create bots, and how to use them so that companies will be prepared. We are trying to create more use cases, or examples, for learning how to code.

Some people are saying that they will lose their jobs because of this solution. A single bot is capable of doing the work of ten people. This is a very strong tool, but the problem relates to any technology. We have to adapt, and we have to understand the technology.

Time is very important. For any work that you are doing, if you finish the work within the time set by the customer then they will be really impressed. When the customer is happy with the company then they will give them more work. 

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gurvinder Singh Dhaliwal
Director at Goldensource
Real User
Speeds up our processes with fewer errors

Pros and Cons

  • "Speed is the most valuable feature. E.g., for a human, it could take around 60 minutes to create a report with a few errors. Occasionally, a person will miss something. With this bot, we can get the work done in around five minutes. So, it takes only five minutes for a report to scan and be created with fewer errors."
  • "I am looking into IQ Bot, but I wanted more out of it. I am dealing with a lot of scanned documents. I want to see if Automation Anywhere can scan client emails for us because our clients send emails with some incidents and issues. We want to see how automation can automatically do the processing and create some structured data or automate bots to get work done."

What is our primary use case?

We are improving our monitoring service by enabling it with AA. Our monitoring team provides configuration and some accessories to our clients. One of these resources is monitoring our hosted application, check it's working state, e.g., the input and output processes health checks and resolutions. We are trying to use Automation Anywhere to monitor these aspects auto. One of our bots monitors logs and files to create an Excel report at the end of the day and mail it to clients so that they make their decisions better for their next level faster.

We are using it on-premise.

How has it helped my organization?

This tool really benefits our clients. If we can do something fast, then we can do it more frequently. E.g., we can send them frequent reports. While we aren't bombarding them with reports, we would want to send frequent information on failures and successes so that they can make better decisions faster.

We monitor all applications frequently. Some reports are created and sent to clients. Some of these reports are manual and would about an hour to get all the vouchers, check all the schedules, and check all the results. We created a bot which does this automatically every  four to six hours. I test for failure, then a consolidated email is sent to the client directly.

We created a bot based on the calculations received on a regular basis to be created/scheduled for every 6 hours. Every 12 hours, it reads it and sends an email to be read. It sends out some calculations, then sends out an email to retake orders.

What is most valuable?

Speed is the most valuable feature. E.g., for a human, it could take around 60 minutes to create a report with a few errors. Occasionally, a person will miss something. With this bot, we can get the work done in around five minutes with no misses. So, it takes only five minutes for a report to scan and be created with fewer errors.

As a developer, the scripting language is easy and powerful to use along with integrating all the tasks. 

What needs improvement?

I am looking forward to IQ Bot, but I expected more out of the current version. We do not deal with much scanned documents. I want to see if IQ Bot can scan client emails for us because our clients send emails with some incidents and issues. We want to see how IQ Bot can automatically do the processing and create structured data and trigger other bots to get  related tasks done.

The Control Room is demanding on resources, even when the traffic or processes are low.

We are planning to integrate with Outlook. We are plan to create a small plugin which will trigger in Outlook once an email comes in. It will monitor the mailbox and remotely trigger a bot. Very soon, we'll see how we can trigger from Excel. I am looking forward to integrating with MS Office very soon. The only challenge is we are moving from the local Office to the online Office, which will be a small challenge for me. 

There are many bots available on the Bot Store. However, my developer told me that he was unhappy with the quality of the bots available.

I would really like natural language processing and IQ Bot in version 11.

For how long have I used the solution?

I have been using it for four to five month.

What do I think about the stability of the solution?

It's very stable. We are very impressed. In the past two months of runs, we have not experienced the Control Panel or a bot failing.

I personally started working with version 11.

What do I think about the scalability of the solution?

Right now, we have one Control Room and two bots. In the next coming weeks, we'll be putting four more bots and our second Control Room into production. We plan to use the second Control Room in a development role. After the four bots are complete, we will start creating bots for the IT and finance departments.

How are customer service and technical support?

We used the technical support once. The dashboards were not working. However, it was more due to resources on our side rather than something with Automation Anywhere. We fixed that and the dashboards came up. It took a reinstall, which was fine, since we were just starting out.

The technical support was responsive.

My lead developer has taken courses and certification on Automation Anywhere University. His experience with it was good. We are also trying to set up a couple of guys in our company. I have gone through a small training as a developer with direct experience. I am planning on taking two more certification courses.

When I saw Automation Anywhere for the first time, I have yet done any training but I could use all the tools within minutes. That's the beauty of what I'm using. I created a password without any training.

Which solution did I use previously and why did I switch?

No. We went for AA to empower our current workforce.

How was the initial setup?

The setup was straightforward. However, the reinstall was not straightforward, but it wasn't complicated either. There was an issue with configuring the database once.

The bot for monitoring applications did not take too long to create, about two weeks went into it. After that, there was some back and forth for changes. Then, we created another bot for scanning clients' mailbox. It creates a front office ticket, depending upon what's in the mail. 

What about the implementation team?

We used a partner for the setup.

We have a core lead developer who does most of the development. Initially, we checked on what processes we could automate. We picked a couple and deprioritized a few others, which we are taking on right now. We are trying to create a light governance process to see which candidates are right for RPA, then take them forward.

What was our ROI?

We look forward to ROI in next three to six months. There is no direct cash savings.

With the scheduled mails that we send out to our clients every six to eight hours, it use to take one hour for a single person to create that report, then send that out to clients. This was done twice a day. Now, after every six hours, we send out a mail to clients so they can know the success or failure of their application or process. This is automatically done within three to five minutes. The report that we are doing is now more frequent and much faster with fewer errors. 

In terms of time, we are saving four to six hours daily. We have increased productivity to do more things and can monitor other applications much better now. Clients can get emails faster, which makes them happy. We are meeting SLAs.

Which other solutions did I evaluate?

We did measure couple of AA competitors. We evaluated Blue Prism and UiPath. 

I was not keen on the UiPath analysis. UiPath needs a more technical person to do the coding and bot creation.

I did not see a UI or web console for Blue Prism, where AA has a web console where we can connect to the dashboard through the Control Room.

While we are not big users of IQ Bot now, we are looking forward to using it on our mail down the line. Overall, the power and capabilities of Automation Anywhere were the best that we saw.

Automation Anywhere has the features that we wanted: Non-Technical user engagement, Easy scripting, IQ Bot, Screen Recorder, and Web Scraping. We have started to use almost all of these features already.

What other advice do I have?

Evaluate your processes and determine where RPA can be done. By automating your tasks, you can speed up your work, get extra savings, and focus your attention on things that are better suited for your employees.

I am very happy with the bots that I have seen here.

We are planning to test IQ Bot. We have some planned agreements that we would like to have digitize. We also have all our scanned documents, so we will see if we can scan them and try to store the digitize version with special desk tools into some data storage.

We are creating a bot more from a business user prospect, not product development. We have help from our developer who is approaching this from a business user. He is creating a light bot for the technical area, but we don't have any direct business users, as of now. For some of the finance and IT departmental people, we will tell them how to create light bots so they can try to do Excel automation on their own.

Our clients have Citrix environments. We are looking forward to automating their environments.

We are empowering our users to do processes faster. With Automation Anywhere, our clients can get their work done fast and in an automated manner.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
GS
RPA Developer at a pharma/biotech company with 10,001+ employees
Real User
Easy to use with a drag and drop

Pros and Cons

  • "The IQ Bot is unique. It is not available in another RPA tool that I am aware of, like UiPath or Blue Prism. IQ Bot converts unstructured data to structured data."
  • "Blue Prism is more secure than Automation Anywhere. E.g., Blue Prism has a system that is difficult to penetrate. You can't simply go into their system and make any changes."

What is our primary use case?

We need to automate business unit solutions in our office. As of now, there are a lot of requirements RPA within our organization with many verticals who require their redundant tasks to get automated. 

How has it helped my organization?

It saves manpower, time, and money. E.g., one particular task may require five FTEs to work on it daily doing repetitive work. Using Automation Anywhere, we automate the task and those five FTEs can be saved from doing it.

By automating the process, we are reducing human error.

What is most valuable?

The IQ Bot is unique. It is not available in another RPA tool that I am aware of, like UiPath or Blue Prism. IQ Bot converts unstructured data to structured data.

You can assign a time to a bot when it should run through the Schedule Manager. This feature is much easier to use in Automation Anywhere. Both UiPath and Blue Prism have their versions of a scheduler which are not as user-friendly. UiPath Orchestrator is a bit complex.

It is easy to use with a drag and drop. All the options are right in front of you. Anybody without an IT or development background can start off with Automation Anywhere.

What needs improvement?

Security needs improvement. 

I need to understand the migration from desktop to cloud. There are questions around this that I need clarified, like: "How is it going to happen?" Migration is not easy. It will take time. Will the process be smooth? I have a few doubts.

For how long have I used the solution?

Our company started one to two years back.

What do I think about the stability of the solution?

The stability is really good. We have not had any downtime.

What do I think about the scalability of the solution?

Scaling is easy. We can have one Control Room with 10 bots working simultaneously, which is very good.

How are customer service and technical support?

The technical support has been brilliant. We haven't needed to wait a lot. Anybody from my team, whenever we tried to contact the customer care or technical support, has gotten a reply back probably within one to two hours. So, support has been outstanding from the Automation Anywhere team.

Which solution did I use previously and why did I switch?

I learned about Automation Anywhere from online searches. I trained myself on it. My organization learned about Automation Anywhere from me.

How was the initial setup?

The setup wasn't easy nor was it difficult. After one or two times, the setup became easier.

What about the implementation team?

I set Automation Anywhere up with the help of Acronotics, who came in to train us and help set up our environment.

What was our ROI?

We have saved one to two FTEs per year. A bot processes their projects now.

Which other solutions did I evaluate?

I tried out all the RPA tools and found Automation Anywhere to be the most user-friendly.

Blue Prism is more secure than Automation Anywhere. E.g., Blue Prism has a system that is difficult to penetrate. You can't simply go into their system and make any changes.

What other advice do I have?

Any company looking at starting RPA should look at a user-friendly software. Compared to other RPA tools, I prefer Automation Anywhere.

Whenever I have used Automation Anywhere, it has been brilliant.

There are still so many features that I need to explore in Automation Anywhere.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Dhaneel Shanthpure
Founder and CEO at Digigro
Real User
Easy, straightforward setup and onboarding processes

Pros and Cons

  • "We are working with one of the bots where we send claims through WhatsApp. Any user could take a photo in WhatsApp, then send that data to the organization. Now, whenever a photo is takes, different phones have different primary resolutions, and the data being captured is not clear data. At that moment, the data is automated to a very power system which centralizes the process to one point. This is what we are using for the insurance provider. They fill out the claims form and send this information to the organization, then we use automation tools to automate the process and come to a conclusion."
  • "Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using the solution on a pilot basis. We are working in real-time with realistic data. While the process of a logging a ticket is good, the process from logging a ticket to closure needs faster support time."

What is our primary use case?

There are a lot of templates where details come in different formats. There is no way this can be totally automated without the human intervention, but human intervention takes a  long time. We are trying to figure out what software to use, so we can automate the entire process without human intervention and the data transfers without errors. We also need faster processing of the data to happen at a higher level.

How has it helped my organization?

We are working with one of the bots where we send claims through WhatsApp. Any user could take a photo in WhatsApp, then send that data to the organization. Now, whenever a photo is takes, different phones have different primary resolutions, and the data being captured is not clear data. At that moment, the data is automated to a very power system which centralizes the process to one point. This is what we are using for the insurance provider. They fill out the claims form and send this information to the organization, then we use automation tools to automate the process and come to a conclusion.

What is most valuable?

We are using IQ Bot for automation and marketing things.

False positives: We are trying to determine how false positives are generated. This is our key challenge. We are trying to assess how they are reusing the algorithm for automation. 

What needs improvement?

The technical support needs to be improved. Often, this is the first time people are working with automation. 

I would like to see more marketing automation. I believe more marketing stuff can be automated through bots. Currently, marketing automation is not there. It needs machine learning to automate the process. This is something that I would like to see.

For how long have I used the solution?

We are using most of the automation tools on a pilot basis.

What do I think about the stability of the solution?

There is a lot of scope for improvement in terms of stability. It is a concern, because right now we are close to 20 to 25 percent false negatives that are coming up. If we can work on standardizing the template for any automation tools, that would be key in working on the stabilizing the software.

What do I think about the scalability of the solution?

Technology for scalability is very powerful because we are using Amazon AWS. 

You can take scalability for granted if your algorithms are properly working.

How are customer service and technical support?

Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using the solution on a pilot basis. We are working in real-time with realistic data. While the process of a logging a ticket is good, the process from logging a ticket to closure needs faster support time.

How was the initial setup?

The setup and onboarding processes were easy and straightforward. It was very easy to onboard because it was more about the data. We learned how to streamline the process during that time, which was good.

What about the implementation team?

We used a consultant for the deployment.

What was our ROI?

It is too early to determine ROI.

What's my experience with pricing, setup cost, and licensing?

We are using the trial version. We are still trying to come to a conclusion about purchasing the product, which will take some time.

Their licensing processes are in par with most industry standards.

Which other solutions did I evaluate?

We looked at a lot of vendors. Automation Anywhere has brand recognition.

What other advice do I have?

Go to conferences to analyze what suits your business. Automation is very important if you want to grow your business to the next level because of the transparency, speed, and scalability for any organization. While there isn't any ready-made solution in the market, consider checking out the closest solutions and modifying them to suit your needs. Then, start using it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DM
RPA Developer at a financial services firm with 201-500 employees
Real User
Control Room lets us schedule bots to perform tasks while we are out of the office

Pros and Cons

  • "The Control Room is the most valuable feature. This is where I can schedule a task. It runs 24/7, so it's a great feature that I love. If we are not in office, we can schedule something and leave, then the bot will run at the scheduled time."
  • "We have hundreds of cases a day. There were around two to three employees who were just moving a case from one state to another. This was a repetitive, tedious job, which was frustrating for the employees. It helps to have the bot doing this work now. We have immediately seen effects, so this is a good use for it."
  • "We have used the technical support. I am quite unhappy with the support part. The higher priority tickets are not getting resolved within the SLA. Higher priority tickets for production issues should be looked into immediately. However, until they get escalated, tickets are not receiving higher priority. I would like to see this improve."
  • "Triggers work in the attended mode on Automation Anywhere. I would love it if we could use triggers in the unattended mode too. This way we can use the feature more in our IT sector. E.g., when any service or folder is accessed by unauthorized person, we want to be able to get an immediate trigger, even on "out of office", this would be helpful for my organization."

What is our primary use case?

We are in the banking domain. We use Automation Anywhere for loan processing to support its journey from each state until the loan is approved. We focus on title commission. We are trying to remove the human repetitive component, bring in automation, and help humans do value-added jobs.

Up until August, we were using version 10.5. Recently, we migrated to the new version 11.3.2.

How has it helped my organization?

We have hundreds of cases a day. There were around two to three employees who were just moving a case from one state to another. This was a repetitive, tedious job, which was frustrating for the employees. It helps to have the bot doing this work now. We have immediately seen effects, so this is a good use for it. 

What is most valuable?

The Control Room is the most valuable feature. This is where I can schedule a task. It runs 24/7, so it's a great feature that I love. If we are not in office, we can schedule something and leave, then the bot will run at the scheduled time.

What needs improvement?

In the previous version, we were facing auto login failure issues. The production machine would go down on a daily basis. Later, once we had stability, the tasks don't fail because of the object cloning issue. Therefore, all issues have been resolved in the new version. I'm happy with that. 

In the new version, we got options for running the bot in attended mode as well as unattended mode.

Triggers work in the attended mode on Automation Anywhere. I would love it if we could use triggers in the unattended mode too. This way we can use the feature more in our IT sector. E.g., when any service or folder is accessed by unauthorized person, we want to be able to get an immediate trigger, even on "out of office", this would be helpful for my organization.

What do I think about the stability of the solution?

The stability issue in the previous version has been resolved. So, we are happy and this have improved our trust. We will be happy to build more processes.

We are still near the end of migration. Two of our processes are still running on the older version.

What do I think about the scalability of the solution?

Our scalability has been increased with our new version. We do not see any issues.

How are customer service and technical support?

We have used the technical support. I am quite unhappy with the support part. The higher priority tickets are not getting resolved within the SLA. Higher priority tickets for production issues should be looked into immediately. However, until they get escalated, tickets are not receiving higher priority. I would like to see this improve.

How was the initial setup?

The initial setup was straightforward. I updated the license files after we got them. I needed to update them in the Control Room. I think a non-technical person would be able to do this.

What was our ROI?

We are focused on reducing repetitive jobs.

What other advice do I have?

Know your process, design, and how you want to re-engineer everything.

A lot of issues that we were facing in the previous version have been solved in the latest version. We are happy with the scalability and reliability now. We have more trust in the tool and are happy to grow and build more tasks going forward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Prabir Roy
Manager at Eli Lilly and Company
Real User
Saves us significant time in data entry, but needs to support macOS

Pros and Cons

  • "With Automation Anywhere, what used to take us two days now takes us twenty minutes."
  • "If you want to use Chrome then there are three or four additional steps that need to be completed."

What is our primary use case?

We use this solution to assist us in the collection of data. We have patients who fill out an application that contains information based on the affliction that they have. For example, a migraine patient or a diabetic patient will have different sorts of information contained in the application.

It starts with them giving us information. There are no regulations that govern the format of what they give us. Based on what they give us, we provide them with our application. Our overall goal is to give them a better quality of life.

We use MetaBots to ensure that the data goes into the proper channel and in the proper pattern.

How has it helped my organization?

Before we implemented this solution, we had to manually deal with a lot of emails. People would send us unstructured data in the form of Notepad or Wordpad. We spent a lot of time manually entering the information.

With Automation Anywhere, what used to take us two days now takes us twenty minutes.

What is most valuable?

The most valuable feature of this solution is automation using MetaBots.

What needs improvement?

We would like to see support for macOS, rather than just Windows machines.

Whenever you start Automation Anywhere it opens the IE browser to notify you. It would be really great if you had the option to not open IE when it starts.

If you want to use Chrome then there are three or four additional steps that need to be completed.

What do I think about the stability of the solution?

This solution is pretty stable.

What do I think about the scalability of the solution?

Scalability is good, although it would be better if they supported more than just Windows machines.

How are customer service and technical support?

The technical support for this solution is pretty good. The turnaround time is good, as well as the response. The technical support people are well trained and we appreciate it.

What about the implementation team?

We have in-house people who have been trained and handle this for us.

What was our ROI?

We have certainly seen ROI when it now only takes twenty minutes to perform a job that use to take us two days.

Which other solutions did I evaluate?

I am involved in making the decision as to whether we use Automation Anywhere or Blue Prism in our upcoming projects.

For each of our projects, we do a POC that lasts three months for each of the tools. Out of that, we come up with the best solution that we can offer for a particular project.

What other advice do I have?

My advice for anybody researching this solution is to first identify all of the use cases around your project. If you don't do your due diligence then I don't recommend this solution. You need to have the use cases identified.

We wanted to use IQ Bot to assist with unstructured data, but we were not able to do it. Our next step is to create a workload to handle our information processing.

This solution saves us time but there are some things that make it clumsy for the end-users. When we have to tell them that there is no macOS version then we put our heads down and tell them that we have to wait for that. Also, if you want to use Chrome then there are three or four additional steps that need to be done.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
GM
Principal Analyst at a consumer goods company with 10,001+ employees
Real User
A good, customizable solution that helps save time and handle repetitive tasks but deployment time should be reduced

What is our primary use case?

Our primary use is for automation of data management and repetitive tasks.

How has it helped my organization?

We used to have a much more labor-intensive means of data management and cleansing which lacked real automation. We would have to manually massage the data in several steps with import and export of data to and from Excel which was not efficient. We have mostly eliminated the unreliable transfer of data via Excel and the potential for human error is greatly reduced by automated processes.

What is most valuable?

We are using all of the features and all are important and valuable but the automation and flexibility are the things which make the product work as a solution for us. As we can customize the functionality to what we need it makes us more efficient.

What needs improvement?

They might add some features that competing products already have and do something to help reduce deployment time.

What do I think about the stability of the solution?

We occasionally have a problem with stability but it may have more to do with what we don't know about the program. I think that it is generally a stable solution. When we have stability issues we check logs to identify the problems and resolve them. These are mostly performance issues. Once it is solved we don't have that stability issue any longer.

What do I think about the scalability of the solution?

I think the scalability of the solution is very good. We don't have any problems enhancing what we do except for the time in programming and troubleshooting.

How are customer service and technical support?

The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So far when I apply the solutions they have worked, so it seems good.

Which solution did I use previously and why did I switch?

We were using another solution which included manually checking data and Excel and it was apparent we were taking too much time with things that could be automated. When we started using Automation Anywhere we took baby steps to begin to make a difference but it saves time for us and will continue to save more.

How was the initial setup?

The setup is complex because there is a lot of customization. The availability of the deployment was not really fast because of the amount of work we had to do. It is not so difficult but it is time-consuming. It might be an area where the product can improve.

What about the implementation team?

We are doing our own implementations and upgrades, so we are managing it.

Which other solutions did I evaluate?

After realizing we needed a better solution than what we were doing, we did evaluate other options like Blue Prism. It is not so much that either solution seemed worse more than they are different. We went with Automation Anywhere because it seemed to have more features which we really needed and were looking for.

What other advice do I have?

On a scale of one to ten where one is the worst and ten is the best, I would give this product a seven. Everything has room for improvement but also I think the product could be a little easier to deploy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SC
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Helps manipulate and manage data from multiple sources while improving automation

Pros and Cons

  • "I'd say there are new useful features that will definitely help us as we do more development in the near future."
  • "There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF."

What is our primary use case?

Our primary use for this solution is mainly to support our email vertical, so it helps automate the management of financial, commercial and operations between our multiple domains using logistics and libraries and data points.

We just use it to get data from different sources and massage some data with some specific protocol. After that, we simply have to put back the data. It is a system for data treatment and to notify the proper business handler.

How has it helped my organization?

The product has helped our organization tool-wise to expand capabilities and offerings. To keep it short and simple, I'd say there are useful features that will definitely help us as we do more development in the near future.

What is most valuable?

The most valuable feature is that we can automate data manipulations. We can save IP's, we can save time, we can use manual reports. The main benefit of this tool is that it is a robust solution.

The feature I think that helps most is the ability to integrate. There is SAP integrations, SAP application integration, web application integrations, and email integrations. We have multiple features — there are a lot of features. They are also very good features which enable us to do many things.

What needs improvement?

What may be able to be improved is that sometimes there'll be a connection that is not from our clients and servers and that's a situation they may want to address. The solution for that may need to be built differently based on the needs from organization to organization. In that case, it is not particularly or specifically about the tool. It is just something I could see they might help enable.

That the product is now available as a cloud-based solution is a good feature that they added. So with that and new features already coming out, I don't have a lot of suggestions. I will have to work on this new version, then let's see if there's something I think they need to add.

There are a number of current tools which can be improved because they have many limitations. Like some better controls in emails, and better support for features in Excel and PDF. Especially things like that which I need more than new features.

I'll be enabling the current features, but I'll have to see them and what they do before I can feedback more.

What do I think about the stability of the solution?

The product is not totally stable. I feel like it could be improved on in that way. It's just stable, not very stable, and that's the difference.

The problem is mainly handling enterprise data. There can be connections which are not the nature you would expect. It is not from the client or the server but something else. There can be performance issues.

What do I think about the scalability of the solution?

Scalability is a trend we are experiencing in IT. We have to have a scope for a project and we have to create a scope again in the future millennia. So I'm waiting just to see the functionality of the additional features in this package.

How are customer service and technical support?

We have never had to use the technical support as we were able to work with and implement the product. We act as consultants and supply technical support to clients.

How was the initial setup?

I do not think it is straightforward to start working with this product. It's a little complex to start out working in the database. After this when you gain a little experience with the product, then you will understand it and be able to smooth out your processes and how you approach development and it will be easier.

What about the implementation team?

We are a consulting organization, so we have experience with this product now. We have started up administration for the solution for many other clients. We did not use an external reseller or integrator and did everything in-house or ourselves. So we have worked it both ways: we did our own deployment and then we did deployments for other organizations.

Right now we are just mainly focusing on our internal development with our workforce only.

What other advice do I have?

On a scale of one to ten, one being the worst and ten being the best, I would rate Automation Anywhere as an eight.

Now they have a nice tool that is mostly stable with most of the features I could want being covered in the functionality of the product. More features are coming soon with this release so that's why I rated it an eight. The product right now will probably be better with the release.

I think it would be very difficult to consider the product a nine or a ten. To reach that level and to connect with innovations in the technology that are coming is very hard to anticipate and solve. There is always a limitation to what they can develop at once, so they will delay some work.

If I'm talking to a user who is not comfortable with automation tools, I recommend that they try the Automation Anywhere tool only. It's very easy to learn and easy to implement. It is not something you are making a sacrifice to use. It is a good tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technica3594
Technical Lead - Robotics at a tech services company with 10,001+ employees
Real User
When used to its full capabilities this automation tool can save time, effort, cost and create efficiency

Pros and Cons

  • "An easy to deploy and learn automation tool that can save resources, effort and money."
  • "It is not always predictable 100% of the time. While it has improved with each version, some unexplained issues still exist."

What is our primary use case?

My company' objective in using this tool is to automate every rule-based operation possible. We're looking forward to automating anything that does not need a human to make a judgment call. We have automated most operations in several applications, including mainframe, Linux, web-based URLs, Citrix automation, and in Excel extensively. We have done a variety of projects but we are looking forward to growing more into other areas that we have not yet explored.

The biggest value that I see from the product is the way it works in general. The unattended mode that Automation Anywhere promotes, works great. That is the best thing, I would say. It runs code that performs on a virtual machine unattended. No one gets involved in the triggers because the bot controls the tasks. When you use a person to manually monitor a task, such as getting a quality check done, automating the task to work unattended eliminates all the human effort. It's a solution that is quite simple and straightforward to implement and is available 24/7, 365 days. No disaster recovery is required as the server is always intact because processes run to assure uptime, security, etcetera.

We are aiming to have 100% unattended runs. We don't want attended runs because it increases bandwidth which is not great for support guys and clogs the system. Also, you can have some unattended InfoSec (Information Security) breaches and things. We constantly aim to have the best. At the moment performance is not 100% but I would say it is constantly improving.

How has it helped my organization?

Automation Anywhere has helped our organization to operate by working on AA-level development without all the trouble of having VMs set up, setting up ports for it, having the environment so that the developers can work on it, etcetera. With Automation Anywhere, I don't think we need a technical guy, an IT guy, or specifically a specialist engineer to accomplish things. Automation Anywhere is that good. A layman who has a keen interest or even a little bit of curiosity can learn the product end-to-end, sustain himself if he wants, learn how the VM is developed down by the ports. The product and support make it easy to learn. The knowledge is readily available.

What is most valuable?

The whole package that Automation Anywhere offers is really good. The variety of commands that it offers made to play well with other integrations. It could be using a C# module, code on JSM, the APIs — I want to use database XM. Ultimately, I want to use anything that makes it friendly for me to accomplish what I need to. That is a help because it often will be something I have already learned, it will be easy to access, easy to build, easy to sustain — as long as the commands work as expected.

Unattended Automation is the best feature for me. Because I use it extensively, it is also one feature I am very familiar with and so it is also one of the areas that I would like to see more improvements on. Any time I speak with people who promote automation and say that it is unattended, they may have a machine perform an operation. Very few understand that each unattended operation packet is unattended at all times. No matter what time of the day, if you just click Run once and it operates to get something done. You don't continuously relaunch it.

What needs improvement?

In my current role, the only thing that I focus on is how sustainable the code is. It has to run for a long time — years. I am expected to run extensive testing. So, in this position, I'm working on the current stability of all the commands and how that can play into the future. I'm not looking for new features. Really the opportunity for automation is already offering this opportunity to create your own features. Adding new features is almost too much. If I've got enough tools to use, I should learn to utilize them first. Use them and then maybe get something new once I have exhausted the possibilities. There are already enough options that AA provides to use. The commands that it offers out of the box are okay for people to begin to work with it. If you don't know it, all you have to do is ask. 

It is not an end-to-end solution for everything, but it is very good at what it does with allowing automation and freeing up other resources — both human and hardware. It is not an end-to-end solution for everything.

The only area for me that I would consider as an improvement is sustainability in areas I face every day. On CSM (Central Management System), for the most part, it works every time, but those areas exist where it does not perform as expected. For example, we had a problem with our ticketing system. What we do is we have a ticket open so that the issues stay open for a week even if we have it fixed. It is supposed to stay in the system continuously for a week — a hyper-care period — so that the issue stays open and we are sure the issue is fixed. That hyper-care period never seemed to end in the application. The problem was it extends a week, to two weeks, to three weeks, but we did not achieve that four-week period of no error of the full runs for the solution.

We worked at resolving the issue and thought we fixed it permanently. We locked in the solution. We were happy. We almost won. Then in a week, we had a reversion to the same problem without making a change. It was not possible to explain. It is my only concern that some things get handled erroneously or changed. 

What do I think about the stability of the solution?

Without question, Automation Anywhere is generally a stable product. It's not like I can bank on it always performing. I know a few bots we created are not perfect, but I also know that most of them — 60% of my bots — are good. No one calls me about them from the time they're deployed. I haven't had a single escalation or a single error reported about them. This is great.

I still have the other 40%. I think some things go wrong in situations you face unexpectedly or an error occurs. This is not the way it is supposed to be. It's supposed to be really easy: just plug it in and you have the service. But it doesn't work sometimes.

It is frustrating at times to experience this instability, but we do find a solution and we are working on it to be better. With the new version and features that AA is proposing, it looks promising that we can achieve that goal. It looks like the new version will be really stable compared to the version I am currently in, but I will never be sure until I use those new versions.

Another form of stability is in upgrades. Currently one of the pain-point areas on my to-do list is migration to 11.3.2. We have been working on it for almost a month now. We haven't reached the deployment stage. When I migrated to 10, I had some bots that no longer worked after the upgrade. It was not expected. We got on a call to support to explore the problem and had to resolve them.

Right now, I'm not really sure when to migrate. We have 50 bots and every fortnight, there's a part that goes wrong. If I have to take the action and migrate into a new platform — 11.3 2019 A — there is something of a leap of faith. I'm really not sure that I can take that leap now considering the relative stability that I'm experiencing at the moment.

Working with Automation Anywhere, I have been taking steps to use more of the functionality in the product. In a migration, I will want to use the new version as extensively as I have used the current version. At each step, the newer versions were better than what I have used in the past and I have used version 8, version 9, and now version 10. I've used these three versions and there have been improvements each time. We're seeing improvements to come, which I'm looking forward to exploring. But we have to be sure the migration point is realistic.

A lot of times that I have raised issues with support, the command in question is simply not performing. Object learning may not be working as expected, an action's not executing or it is not connecting to the database at all. The simplest solution is often to copy basic commands and replace them and it works. With the number of calls I made to Automation Anywhere, the guys know me now because I have so many issues. They work with me on it. We try to find solutions. At the end of the day, we find some way or other — a shortcut, say, or copy and paste — and get the code to work. We may not be able to figure out the root cause as an answer so that it doesn't happen again. The bottom line may be that the code might be corrupted, my part of the implementation is corrupted, the ATMX (Automation Anywhere Task Files) part is corrupted, etcetera. But the patches are not a perfect solution when I'm in charge. It's a lot to know a process well enough to fix the root cause of an issue. But these concerns remind me that Automation Anywhere as a tool is great, but there are areas to improve.

What do I think about the scalability of the solution?

Automation Anywhere is definitely scalable in several ways. It's easy and accessible. It's designed the best — almost perfect. It has many more usable components than I was familiar with, and I had so much to learn. Now, with some experience, it is not foreign, and we just don't need to build to get what we want. But to get that you need to start at the design phase, you should not start at development at all. People try — even me — when you're starting, just to aim at building usable components. We can ask a developer to do that, but then the developer will not design to build a reusable component. It will only be specific to his assignment, the development, his process, and he will get it done to complete the job.

Scalability starts with a designer who is the one who makes the call. They need to know what to standardize or how to do things by thinking globally to make sure that a resolution is usable and adaptable if desired. That is the standard we adopted. Other big companies have more bots compared to our 50. They may think what they have is a lot more scalable than it is.

How are customer service and technical support?

We have ongoing support from AA. I appreciate Automation Anywhere support when I talk to them. There are quite a few hiccups as we go along. At times I don't get straight to the support people when you need them as they are busy supporting other users. But the response has been great.

How was the initial setup?

The setup is a bit complex but it is not so bad if you are a little interested and a little curious in learning about the product. It helps to have a little background knowledge on how it works, what are the features that you need to look for, what logs you need, etcetera.

Some basic guidelines will help you along in the initial setup — a basic brush-up on what to do and expect can suffice. Of course, there is the AA's guide that you can follow if you don't know what to do. Initially, when we didn't know the server, we didn't know what are the application calls were, the documentation did help. It was not that complex to do the installation, but the IT guys did not support it. They were surprised I wanted to learn about everything and work with another product when they had resources to accomplish what was needed.

If you choose to try it out, when you need to know more, ask for help. If you're ready to set up deployment, start from some base and set a restore point.

What other advice do I have?

For those who are considering Automation Anywhere as a solution, I would ask how good their team was already. To take on a new product and take a chance that people will try to enhance their skills by learning it may not be the best course of action. Many will have to learn something new and do better than they did with previous solutions by learning and using AA. If the response is that they have hardcore developers, web designers, C# developers, etcetera. They may be looking for quick resolutions, hardcore development and coding bit. They will want any other product or UI that appears to give you far more than AA. AA does all of that — it is not that it isn't able to do it — but it's easy and it is different. With other solutions, you will need someone with that knowledge and ability to code in a particular language. But AA is a platform that can be used as an opportunity for people to up-skill themselves. That's something that is different compared to any other code.

AA commands are not the same as other languages. It has its own dictionary, its own library, its own way of working. I see that this is the same thing mentioned by others as to what they think about the product. It is possible to learn it by just using the Q&A.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
CK
Lead Consultant at a tech services company with 501-1,000 employees
Consultant
Offers a Community Edition for new users to learn on

Pros and Cons

  • "Most clients prefer Automation Anywhere because it is easy to implement. You don't need to know rocket science to learn this solution. If you know logic, that is sufficient. Automation Anywhere is more user-friendly."
  • "It would be really good if they could give more priority to tickets which are raised by partners. Right now, Automation Anywhere customers and employees have higher priority."

What is our primary use case?

We are currently doing automation on the ground level. There are a lot of unexplored areas of RPA (different scenarios) that we have not captured yet. 

How has it helped my organization?

On a daily basis, we had to update a few things on SAP where we had slight challenges. With the help of scripts and DLL, we could solve these problems.

What is most valuable?

The main things that we give to our clients are its Excel functions and the terminal emulator.

What needs improvement?

The main problem that we see is migrating data from one system to other system. This is where a human comes into the picture. While we can do Excel crude data going into an ERP system, we would like it going forward if the Excel to SAP integration had a higher focus in the coming features. 

The Excel functions that we see are currently very limited. While I have not tested it, I have seen these functions expanded in version A2019.

I would like more detailed activity logging of what the client does. Currently, it just shows that a task started, then a task has ended. We want more detail around this for our clients, especially for error logging. E.g., we had to create an encrypted log for our clients to see what happens every second for every step. We made this in a CSV, and that CSV can be accessed by anyone who can change it. If Automation Anywhere could integrate this into the Control, that would be great.

For how long have I used the solution?

I started learning this tool three years ago.

What do I think about the stability of the solution?

You cannot expect an ERP system or any third-party system to remain constant. You have to stay on top of those. You spend about 20 percent of your rebuilding or changing something.

What do I think about the scalability of the solution?

I have no issues with the scalability. For a current client, we have deployed easily around 100 to 120 bots which are running in production.

How are customer service and technical support?

It would be really good if they could give more priority to tickets which are raised by partners. Right now, Automation Anywhere customers and employees have higher priority.

As a partner, we usually use whatever is online or the Automation Anywhere website. We search that to see if anyone else has already faced this issue and provided a resolution on the site. 80 percent of the time it is there. If it is not there, then I raise a ticket or call a hotline number.

How was the initial setup?

With our current knowledge, the initial setup process is fine. The setup was easy for me.

What's my experience with pricing, setup cost, and licensing?

With the Community Edition, a new user to RPA can utilize the tool and start learning how to use it.

Which other solutions did I evaluate?

As a partner, we work with other competitors as well. Most clients prefer Automation Anywhere because it is easy to implement. You don't need to know rocket science to learn this solution. If you know logic, that is sufficient. Automation Anywhere is more user-friendly.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Vinod-Kumar
RPA Developer at a financial services firm with 10,001+ employees
Real User
Reduces FTEs needed for a process providing cost savings

Pros and Cons

  • "We are using Automation Anywhere for our leave approval process. We used to have three FTEs on the day shift working on this process. Now, we only have one FTE working on the leave approval process. The bot supports everything else in the process. With this bot, we are saving the cost of two FTEs."
  • "I would like more integration with Microsoft Excel. More screenshots that can be integrated with Excel would help our customers too."

What is our primary use case?

I use it to develop for the HR domain, where I am using Oracle PeopleSoft and Salesforce applications. Mostly, I use the object cloning command and Excel operations. 

I work in a banking company. We use Automation Anywhere for global HR payroll operations and payslip-related automation. We have also automated hedge loans and credit card approvals.

We use versions 10.3 and 11. Compared to 10.3, version 11 is good and easier to automate because they introduced more options. You can also automate complex things. They introduced the Control Room feature too. 

It is installed on-premise at our company.

How has it helped my organization?

We are using Automation Anywhere for our leave approval process. We used to have three FTEs on the day shift working on this process. Now, we only have one FTE working on the leave approval process. The bot supports everything else in the process. With this bot, we are saving the cost of two FTEs.

What is most valuable?

  • OCR
  • Object cloning
  • Excel automation
  • Reusable
  • Scalability
  • Code free

Most back-end operations start with Excel. With Automation Anywhere, we can easily automate the CSV in Excel operations. It is integrated with Microsoft Office 365.

The Control Room feature is very good.

We are using Taskbot for attended automation and unattended automation.

From the Bot Store, we can download bots. We can analyze the code. I have downloaded some bots just for coding standard purposes.

What needs improvement?

I would like more integration with Microsoft Excel. More screenshots that can be integrated with Excel would help our customers too. It is good that Automation Anywhere is now willing to partner with Microsoft.

I need to be able to work on Citrix with the solution. 

I need cloud-based applications. Now, we are manually running the application.

For how long have I used the solution?

I have worked on it for two years (since 2017).

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The scalability is perfect. It is a reusable product.

We have around 200 bots in the entire company. We have allocated separate systems for these bots. We have almost 350 processors that we have automated using the bots. 

How are customer service and technical support?

I have not used their technical support.

How was the initial setup?

I was not involved in the initial setup.

For the bot creation process, we have a solution architecture team. They will analyze the process and check for feasibility before proceeding to next level. They'll check whether the process can be automated, then prepare a document which will come to me. Then, I'll try to make the SDLC. I'll check whether the process is possible, then we'll go for development. This is the structure:

  1. Analysis and feasibility study.
  2. Documents preparation.
  3. Development.
  4. UAT.
  5. Deployment.

There's a process requirement. If I get request today, it will take some two to three months to develop and close the incident.

What was our ROI?

A cost savings example is processing parental leave applications. The volume per day that one FTE can do is eight or nine applications. When using Automation Anywhere, we can do 15 applications per day. Another thing is the improvement in accuracy and reduction in errors.

Which other solutions did I evaluate?

I like Automation Anywhere better than UiPath because you can review the drag and drop activity. You can also review the code line by line. 

We are not using any other tools as we are partners with Automation Anywhere.

I used to work on UiPath. Automation Anywhere can easily be adopted and learnt. UiPath requires some programming skills and knowledge. Compared to UiPath, Automation Anywhere is easy to learn with its drag and drop commands. In UiPath, the commands were difficult to work with and also architecture. 

Recently, Automation Anywhere introduced its cloud-based Control Room, where you can monitor the bot. Also, Automation Anywhere recently launched a mobile application, which UiPath doesn't have. 

Automation Anywhere has Credential Manager.

What other advice do I have?

You can easily build and deploy the bots with it.

Train more people on a team to understand the tool to build teamwork. Share the development tasks.

Automation Anywhere has plugins for Excel, but we haven't integrated it with Oracle.

I have taken Automation Anywhere University courses. I am certified in Automation Anywhere. I have the Advanced certification and am now doing the Masters certification. The courses were good and helpful for anyone wants to learn about Automation Anywhere. Everything is on the website, e.g., information about installation, configuration, bot development, and bot assessment. 

Automation Anywhere and RPA are not that difficult to learn. It can be learnt and be adopted easily, but you need at minimum practical knowledge. You need to take courses and scenarios. E.g., even if I know about object cloning, I still have to go and work with object cloning to understand the possibilities of object cloning.

We are not using IQ Bot.

Task schedules and runs are good candidates for bot automation.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
AP
Consultant at a financial services firm with 10,001+ employees
Real User
Macro Recording and MetaBots help us to save time on manual tasks and generate management reports

Pros and Cons

  • "There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time."
  • "The GUI can be improved by making it more user-friendly."

What is our primary use case?

We are in the financial business and we use this solution to help provide reports for management.

We download data, perform Excel manipulation, and then generate reports. The reports are then sent to the higher levels of management.

How has it helped my organization?

There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time. 

What is most valuable?

The most valuable feature of this solution is recording macros. The MetaBot is also great.

People can easily go in and automate anything they want.

This solution will connect to the database directly.

DLLs can be used to automate the MetaBots.


What needs improvement?

The GUI can be improved by making it more user-friendly.

Python integration is coming with the next release, and they should expand on that.

For how long have I used the solution?

We have been using this solution for two or three years.

What do I think about the stability of the solution?

This solution could be more stable because sometimes I see some bugs.

What do I think about the scalability of the solution?

This solution is very scalable. The bots do not depend on any specific system.

We have more than one hundred bots in production.

How are customer service and technical support?

Technical support is great, but some of our tickets have not been solved.

Which solution did I use previously and why did I switch?

There was a lot of manual effort being put into our processes, and we decided that we needed automation. 

How was the initial setup?

The initial setup was really straightforward. We spoke with AA about what kind of architecture it needs, and they have created it in a way that is very robust.

Which other solutions did I evaluate?

We evaluated UiPath and some others and decided that Automation Anywhere had the best features.

What other advice do I have?

There are a lot of different features that are built-in, and this is a great product.

There are some bugs in the version that I am using, and it can be improved.

I would rate this version an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Vatsal Shah
Application Engineer at NineA business connect
Real User
Using MetaBot with custom DLLs gives us a significant time savings

Pros and Cons

  • "The most valuable feature of this solution is the MetaBot, which gives you the power to add many DLLs and customize them for the automation."
  • "We have had issues with stability in the past, and there should be a function that helps you to find out what is wrong with your environment that is causing the automation to fail."

What is our primary use case?

We have many use cases for this solution including invoice processing, email processing, Excel file manipulation, and text file manipulation.

How has it helped my organization?

Using automation, we have been able to reduce a lot of time spent on processes.

We have also been able to automate statement processing.

What is most valuable?

The most valuable feature of this solution is the MetaBot, which gives you the power to add many DLLs and customize them for the automation.

What needs improvement?

We have had issues with stability in the past, and there should be a function that helps you to find out what is wrong with your environment that is causing the automation to fail.

We would like to have more information on how Python integration works, and how easily it can be done.

What do I think about the stability of the solution?

This solution is stable but sometimes it doesn't work due to various issues with the environment, like your service doesn't work or your sign-in gets disconnected.

What do I think about the scalability of the solution?

This solution is scalable and works fine. I would rate the scalability a nine out of ten.

How are customer service and technical support?

Technical support for this solution is quite good and they are very responsive. They also give you a solution very quickly.

How was the initial setup?

When we first started with this solution it took about ten days to learn how it works. Afterward, it was quite straightforward to work with it.

Which other solutions did I evaluate?

We looked at UiPath but it was not as capable as Automation Anywhere when it comes to large scale.

What other advice do I have?

The 2019 version of this solution looks quite exciting. It will include many features for web integration. It will also include support for Python, which is something that we are looking forward to.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Gopalkrishna Baskarabhatla
Architect at Cisco
Real User
Anybody can develop a bot by themselves

Pros and Cons

  • "It lets users add value with their time other than focusing on downloading Excel files, consolidating, and drawing up formulas. Since everything is structured, these easily are incorporated into the bot's work."
  • "In the version that we have, there are some challenges with the browser-based applications, the cloning of the objects, and the solution's stability."

What is our primary use case?

We wanted to automate as many business processes as possible within the finance organization since the office that we work in today is called the finance transformation office. We transform all the business processes of finance for a better, simpler, scalable finance organization. We are constantly pursuing transformation of the finance organization as far as Cisco's changing dynamic business models. We are a predominantly product-oriented organization. We transformed our business models from products to software and subscription-based business model.

How has it helped my organization?

Users can develop for themselves. This is the end stage goal for our organization: To have our finance users developing automation for themselves. Automation Anywhere lets us do that, as users can develop the bots by themselves.

I have taken one of the finance processes, which is completely Excel driven, and consolidated more than 20 Excel files of large volumes of data by drawing pivot tables and all sorts of yield curves on the Excel files. I converted this structured, formulaic process to the bot. There are features within the Automation Anywhere which let you do types of keystrokes, formatting in Excel sheets, etc. The process used to take more than 30 hours for the user to complete on a quarterly basis. With the development of this bot, the bot can run the entire process within an hour and a half. It saves about more than 20 hours of time for the user. This is just one example. There are other bots saving hundreds of productivity hours per quarter. 

It lets users add value with their time other than focusing on downloading Excel files, consolidating, and drawing up formulas. Since everything is structured, these easily are incorporated into the bot's work.

What is most valuable?

Anybody can develop a bot by themselves. It's not a technical language oriented program. Specific skill sets with language learning skills are not required. Any finance person can get in and develop a bot with a little training on Automation Anywhere. They can go in and develop themselves. 

What needs improvement?

In the version that we have, there are some challenges with the browser-based applications, the cloning of the objects, and the solution's stability. 

Automation Anywhere must be able to maintain a consistent resolution. 

The latest edition, which is enterprise A2019, has better analytics and the cloud all integrated into the bot framework. 

The client version is getting challenging to use because you have to maintain a lot of infrastructure. You must have the machines to deploy the client. However, you don't need a large infrastructure, if you can do it on the cloud. 

I would like a Bot Store for MetaBots. The MetaBot feature needs to be expanded. E.g., I would like a copy/paste from the top row of Excel where I don't need to write a keystroke. Instead, I could just use MetaBot for this.

What do I think about the scalability of the solution?

We have already launched more than 20 bots live into production. They are up and running. We are doing very well with these. We are in a convenient spot for delivering 50 to 60 more bots in the next couple of quarters.

Because it can accommodate 200 to 300 bots, the scale is not a constraint for us. It is scalable.

How are customer service and technical support?

The technical support is good. I have contacted technical support of Automation Anywhere quite a few times during the process of developing a bot. Their responses were good and up to the mark. There were very responsive and proactive in resolving issues. They were on top in terms of supporting the features of the applications.

Which solution did I use previously and why did I switch?

Our finance organization needed to transform itself to meet the changing business models. We established the finance transformation office to meet the entire organization's financing transformation needs. As part of that, we identified a couple of quarters ago that RPA was one of the software solutions which could help us automate several of our business processes. This is apart from the re-engineering and re-architecture that we do to transform our entire business process. Now, there can be some use cases within finance which can be transformed through usage of automation software, like Automation Anywhere.

We have streamlined several activities, cutting down on manual activities. This has happened over the last six to seven years.

How was the initial setup?

I was not part of the setup process.

What was our ROI?

We have established a CoE and we take our bot opportunities based on their ROIs. The best ROI opportunity goes to development first. Our ROI opportunities are compliance, profitable growth, productivity enhancements, productivity gains, number of hours the productivity saved, and resources not available that the work can be done by the bot. However, the single most important criteria that we use to measure ROI is how much time does the bot cut down from an analyst's work, as this has the best ROI. E.g., if an analyst is spending a 100 hours of work that a bot can do in one hour, we calculate the 99 hours saved as ROI.

At the end of the day, finance analysts expect faster outcomes while having their manual work taken away. There should be a more diligent way for them to add value and contributing to the organization through analytics and providing valuable insights. This removal of manual work can be done using a bot. That is the goal.

Which other solutions did I evaluate?

Our enterprise IT team chose Automation Anywhere as our product for doing automation. Automation Anywhere is one of the best, leading automation software tools for developing enterprise automation.

What other advice do I have?

I would recommend Automation Anywhere.

I am excited about the Microsoft partnership that was announced today. Excel is a daily core tool for us. With an automation plugin, this works like a miracle for the finance team. The potential is unlimited, e.g., Office 365 and Internet Explorer will have plugins.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Surendra H
Head, Computer Science at Christ University
Real User
Bots allow our human workforce to use their intellect by taking away their mundane work

Pros and Cons

  • "We can see what the bots are doing when they are working."
  • "Automation Anywhere has to be integrated with machine learning and AI systems to read images and videos, then put the information into another format."

What is our primary use case?

We train students to find their own problems on a day-to-day basis, then use Automation Anywhere (or an RPA solution) to solve these issues.

We are using the latest version.

How has it helped my organization?

With this type of work, there is usually manual labor and human error. The people who do it may not like working on it for long. That's a big problem. If we can get a bot to do the same job doing the same thing, then our human workforce can use their intellect. 

What is most valuable?

There are many valuable features, including the reading material and taking data from websites. We can move quickly working with PDF files.

We can see what the bots are doing when they are working.

I like the bots that take data from databases and websites, then change it into another format. The bots can use this data to fill out forms, which is very tedious.

It is very easy for anybody to learn. Anybody spending time for the solution can learn it.

The UI is great and intuitive.

What needs improvement?

Automation Anywhere has to be integrated with machine learning and AI systems to read images and videos, then put the information into another format.

What do I think about the stability of the solution?

Stability is pretty good. We haven't had any issues.

What do I think about the scalability of the solution?

Scalability requires a lot of resources which needs a longer based goal. 

With a cloud-based platform, we can create bots and apply them to any system.

How was the initial setup?

The initial setup is straightforward with no hassles. 

What other advice do I have?

Most people are aware of Automation Anywhere and what it does.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DM
Technical Lead at Titan company
Real User
Helps us automate inventory and order checking and compliance which saves a lot of time and money

Pros and Cons

  • "The product has improved our organization cost-wise and bank savings in transactions. Everything has been changed for the better."
  • "We would like to see more capability for integration and more customization available with some features."

What is our primary use case?

Our primary use for this product is BOE (Bill of Entry affecting imports in India) analysis and processing.

Previously, we were checking the inventory with checklists and two kinds of Excel validations, and sending the mismatches to have them reassessed in a manual process. Before four of us were working on the data reliability, and really three people were completely dedicated to this task full-time. We were repeatedly taking the Excel inventory and the Excel invoices we are getting from the different vendors, and then we would check all the attributes of the data. This would mean we had to review invoice numbers, invoice dates, currency codes — so many little things needed to be validated. The detail also had to be examined like the number of items, the SKU (Stock Keeping Units) numbers and check those against the item names by validating with a checklist.

So after, we created a bot with Automation Anywhere for that issue to speed up processing. Now the automated checking time is reduced to 15 minutes. That's all.

How has it helped my organization?

The product has improved our organization cost-wise and bank savings in transactions. Everything has been changed for the better. It is easier to track various domains, various kind of devices, and control recording of all the process. The quality of the results are improved, we spend less time and resources, so the time we save can be spent on other things. This all reduces the time spent on menial activities and reduces the cost of processing. It is very important that we have increased accuracy and control over data errors.

What is most valuable?

The best part of this solution is that this product has more capabilities than our previous solution with Excel. The error handling and sending mail — all those additional features — give us more control when using Automation Anywhere with less time and effort.

What needs improvement?

In the future, I think we would like to see more capability for integration and more customization with some features. For example, email records should have their subject like email that's been downloaded. Because it is not doing this, we now need a separate solution for this based on the subject line. Integrations that we'd like to see are that the product is more friendly with languages like Python and JavaScript. These are the type of integration we are expecting. Also, it should be more friendly with Excel commands which it does not seem to agree with or have so that we can customize the output.

The product is not working sometimes with the methods we prefer. If it is going to be a flexible product it should include some more common things. There are so many small issues with the product it is not as good as it could be.

What do I think about the stability of the solution?

We really have had no stability issues ourselves, or actually there were some minor things. There has been nothing we could not resolve.

What do I think about the scalability of the solution?

As far as scalability, it is one of the most important things for us. We were looking for that only when we went to upgrade our process. We want to automate any of the processes that we can by using Automation Anywhere. It is the whole point for us using the product.

How are customer service and technical support?

We have never had to call into technical support.

Which solution did I use previously and why did I switch?

We were not involved in this decision to adopt this product.

How was the initial setup?

For the implementation, almost everything was a little complicated. We faced issues actually but everything was manageable and then we addressed the issues and the initial setup was fully completed.

Mostly the issues had to do with security. The product was new to us and we had to set everything up for the first time so we had to learn about some things, like how to deploy the security features correctly. That is the kind of issue we faced as a learning curve.

During our onboarding, we had some issues and during integrations, we were having various small issues. But the reason for all of that is this was a new technology for us and we had to learn something about it. We learned by working with the product and all the integration issues and security things have all been resolved.

What about the implementation team?

We did not use an external integrator, reseller, or a consultant. We implemented the product ourselves.

What was our ROI?

Our return on investment is that it costs us less. One of the problems with some licensing is if you have six employees and later 27 people are working, your cost can go up even if nothing extra is used. Now we need one developer's license only. One license and it is covered. There are more problems if you have to purchase one license per user. For example, if five people never work with the product and two of us work daily we are charged for the minutes for the CPU. It is not wasted.

What's my experience with pricing, setup cost, and licensing?

The pricing strategy is one license, one creator. It is more complicated than that depending on the options you choose.

What other advice do I have?

On a scale of one to ten where one is the worst and ten is the best, I would rate Automation Anywhere as an eight.

When we update to the newer version, maybe it will have what we want and it will be better. It could be a ten if it were a perfect partner for us without any errors or had all the features we would like.

This is a very good product, but like managing other software and solutions, issues, bugs, and all various activities, you see the things that could be better. Obviously we think users will be satisfied by your outcome with using Automation Anywhere as we have had success. But right now it is an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MK
Advisory Council Member at a tech services company with 1,001-5,000 employees
Real User
Top 20
Reduces turnaround times. Exception and error handling could be much better.

Pros and Cons

  • "We saw a 70 percent decrease in manual steps. If something took 10 steps to do, we are doing it in three steps today."
  • "We would like a better coding interface for developers. We would also like to have a user interface which reduces the time to learn the product so more people in the organization can use software, like Automation Anywhere, quickly automating processes."

What is our primary use case?

We are using it in all departments: management, sales, human resources, IT, and customer service.

How has it helped my organization?

These are some of the benefits that we have seen using RPA:

  • We saw a 70 percent decrease in manual steps. If something took 10 steps to do, we are doing it in three steps today. 
  • We see 100 percent accuracy in whatever we do, which wasn't something we could expect from a human worker. 
  • We see a reduction in turnaround times. Something that used to take two hours to do, today takes 20 minutes to do. There is a 40 to 50 percent reduction in whatever is being automated in comparison with a human doing it. 

What is most valuable?

Three features that came up when we chose the product:

  1. The user interface.
  2. The Bot Store.
  3. IQ Bot, which other RPA don't have.

What needs improvement?

We would like a better coding interface for developers. We would also like to have a user interface which reduces the time to learn the product so more people in the organization can use software, like Automation Anywhere, quickly automating processes.

As an organization, we feel the exception and error handling could be way better.

We would like the software not to change as often. Architectures were radically reinvented without informing the customer. This wasn't something we appreciated. 

Some of the stuff being used internally in the product, like Elasticsearch or open source, did not pass vulnerability ability assessment. This is another issue. 

We hope Automation Anywhere takes internal component security seriously as we are looking forward to the Automation Anyway A2019 launch. We hope it addresses some of these issues with error handling as well as component security.

What do I think about the scalability of the solution?

Scalability works fine. 

One of the key features that we chose, the bot as a service or the BotFarm, when they launched version 11.3, they decided not to have the BotFarm anymore. This put us in a situation because we expected to have bots on demand, just like our cloud software. This would have been cost efficient for us to use. We hope to see this again being realized with A2019. I hope the scalability from an on demand basis improves.

How are customer service and technical support?

A lot of the technical support is done by my teams. I do not have great visibility. As far as what my team has told me, it was a tedious process before. They have relaunched the entire support portal. It seems to be a lot more user-friendly to log tickets and reach out to people there.

Their customer success team are a great bunch of folks who try to support and get things done for you.

Which solution did I use previously and why did I switch?

I have personally used RPA before. It is just the buzzword now. 

At the time, we were looking at or looking at replacing our complex, legacy platform which had a lot of steps. Our multiple, previous software tools that had a lot of Python, Perl-based scripting, and Perl website scrapping plugins.

How was the initial setup?

The initial setup was extremely complex. Version 11.3 came with multi-forest Active Directory support and version 11.10 did not have that support. We had multi-forest Active Directory and it took us one month to resolve when we started implementing it. Again, this information wasn't communicated to us.

I hope going forward I see Automation Anywhere being faster, more transparent, and communicating more in advance than right now.

What about the implementation team?

We had a terrible experience with a local integrator. I don't think that they were ready for the integration/deployment process. We spoke to Automation Anywhere who has implemented more stringent partner qualification schemes to take care of this issues.

What was our ROI?

We have not seen ROI at the present moment.

What's my experience with pricing, setup cost, and licensing?

Our costs are approximately between $5,000 to $10,000 per license.

They have a ridiculously expensive bot licensing structure, especially for the Asian region.

Which other solutions did I evaluate?

Currently, we use Automation Anywhere, Blue Prism, and UiPath in my organization.

What other advice do I have?

Start small. Conduct proof of concepts, then choose a process with a quick return on investment.

There are product issues. They have a reckless product roadmap. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Venkata Sreedhar Nalam
Technical Architect at a financial services firm with 10,001+ employees
Real User
Enables us to automate processes that should not be manual but development and support are sluggish

Pros and Cons

  • "Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual."
  • "Technical support is not very good and they sometimes promise what they cannot deliver. They promised us that they would implement multitrigger and according to sources delivery of that functionality is not in their plans."

What is our primary use case?

We have a lot of business use cases that we are using this tool to automate processes for. These include different business verticals, like credit, fraud, enterprise operations, and marketing. Each team has a separate dedicated RPA (Robotic Process Automation) team of its own.

We primarily automate processes for the banking and financial sectors. This means all credit related stuff, such as loan applications and operations.

I'm working on enterprise operations. We have different business processes that our business folks handle manually and our job is to automate them using RPA and the Automation Anywhere tool.

We are using the tool on-premise.

How has it helped my organization?

Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual. An example which we are working on currently is that we have a business process wherein we get emails from our business customer support providing monthly statements. Currently, we have a dedicated team who are taking the requests, going to our web, downloading the statements, and sending an email.

Because this does not have to be a manual process, we are currently working on automating the entire thing. So we'll be freeing up resources through automation which will save us close to 750k in a year.

What is most valuable?

The most valuable feature for me in the current tool is the ability to develop the code quickly. This is a feature which is out-of-the-box. It has about 90% of the things that we want, just included — a plug-and-play kind of solution. That helps us in quickly developing bots. It's robustness to access Excel documents is a useful feature because we use Excel a lot. So that kind of gels pretty well with what we need from the tool. So these two features are something which I can consider most valuable.

It is easy to use. You can get up and running using the training. It's pretty easy to get started with the tool. Only our technical team is involved in the development Automation Anywhere and bots, which is the direction our organization has chosen. We don't encourage non-technical team people to deal with it. That's our strategy.

We just did the PoC for IQ Bot, and it went fine. We have quite enough workload to be productive for this quarter, so probably early next year is when we are planning to start using IQ Bot.

What needs improvement?

One thing that they have to fix is scalability. We are scaling at a fast pace, and they promised us that they would implement multitrigger. If they don't get that enhancement out it is very inconvenient. When we asked when they could deliver the stable version of that feature, they said it would be sometime in August or September. But when I discussed this enhancement with one of the product owners, it doesn't look like they have had that on their development roadmap for even a September or October time frame.

But that's something which we are desperately looking for because we are scaling at a massive level, and without that feature, we are doing a lot of workarounds. It is a wasted effort. It would also be a good addition to the product. I am sure in a lot of organizations, are also facing that need or they'll come eventually to it. We have interacted with our customers and our partners and they agree. Some are already also in the same boat.

We would definitely like to see the Workload Manager (WLM). We thought that we would not need it. We thought that with the WLM feature, they were making a mistake and going nowhere. But right now, first and foremost, it is the most important feature I would like to have. The rest all are secondary for me. There are other organizations desperately waiting for that product. I don't see that the release will be happening soon.

For how long have I used the solution?

I have using this solution for a year and a half.

What do I think about the stability of the solution?

The product overall is pretty stable. We do not see any big issues on the stability risk, so it is pretty decent in that way.

As with any other solution, it is evolving. We had our own challenges with the tool, but it is getting more stable as we progress. There is a learning curve.

What do I think about the scalability of the solution?

We are using it on a pretty large scale. We currently have close to 60 bots running in production, but in the coming couple of months, we will scale up close to 120 bots. We have plans to scale up much larger, then eventually move to the cloud. That is in our roadmap.

A big problem that we are facing with the tool is that it is not scalable. For example, we have processes that are going to run for 36, 40 hours. It is running as a single trigger. Currently, Automation Anywhere doesn't support multitrigger. For multitrigger, you develop a solution once and install in multiple machines and run parallel. AA doesn't support this so we had to do workarounds to make that achievable.

We also got a tool from Automation Anywhere that was supposed to fix or patch a problem, but it didn't work. It was a horrible, pathetic product that they brought out when it wasn't ready. We had such a very bad experience using the extra feature. We worked with Automation Anywhere to get it to function. They also said that they don't know that the tool will work if you set it up because someone developed it and he left the organization. That feature is still not there in Automation Anywhere. Even in higher management, they instructed us not to use that feature, even for basic functionality. That's how bad the product was. I just discussed it with one of the product owners about the same, and they also kind of agreed that the solution was brought out prematurely. In all, they wasted our time on something that did not work.

How are customer service and technical support?

We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the lower level customer tech support. They have no idea how to solve feature problems. We might explain to them that a feature doesn't work right and only after four or five interactions, we asked to be escalated to a person who has good technical knowledge.

A person came on-premises and tried to explain a few things we had trouble with. We were much ahead of where they were because we did all the testing already. We could tell them more about what was working and what is not working than they knew. Again that person agreed that someone did the design and he left the organization. The person who came, who is representing the company didn't have complete knowledge of the product he was sent to fix. He just said to not use that product. Period. It is not the resolution we were hoping for.

Which solution did I use previously and why did I switch?

We had already decided long before which product we were going to choose to use so we did not actually consider other products and used this first.

How was the initial setup?

We scaled up pretty fast. Initially, it took a couple of months for our pilot, then we were up and running pretty fast.

We follow the same standard methodology which Automation Anywhere recommends for creating bots. When going through the process, we try to optimize it before we start doing development, then making sure the process is suitable for automation. It's a standard process that we follow across the board.

What about the implementation team?

We have a consultant. and a vendor partner who worked on the installation. We are struggling with our vendor partner also. They are not up to the grade when it comes to knowing the product. So we are having a lot of challenges with our vendor partner setup.

What was our ROI?

Knowing about return on investment is not in the normal scope of what I do. But we have a lot of bots running which are saving time and effort while being more accurate, so I'm sure the company has an ROI.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere University is pretty good. They make it available free for everyone. You can download and learn from it. The courses are tailor-made. It's pretty decent. One can just go through the courses and start developing bots straightaway.

Which other solutions did I evaluate?

We have evaluated other products: UiPath and Blue Prism. However, we chose Automation Anywhere for security purposes and the Control Room, so that it can be centrally managed.

Because I have experience with multiple RPA tools at an insurance-based company or a telco, I saw and worked with other tools, like Blue Prism, which are more efficient than Automation Anywhere. But as in financial institutions, like the banking sector, Automation Anywhere and some other products are predominant.

What other advice do I have?

identifying the processes which need automation. If you're just trying to start up with your automation journey, the recommendation would be to identify low complexity fruits first, so everyone can get a taste of what automation can bring to the table. Then try to go for complex things, because if it fails, this will be a big obstacle in your journey. So, take smaller steps, then once everyone gets a taste of what automation can bring, there is no stopping necessary. Start slow, but scale and learn fast.

On a scale from one to ten, one being the worst and ten being the best, I would rate Automation Anywhere around six or seven. The reason it is not a higher rating is for one critical thing: as your code gets longer, it is difficult to analyze. It's just lines of code going from top to bottom. It is pretty good at developing the code and does make things faster. But analysis is not effective. If I had to choose between six or seven, I would have to choose the six. 

The important thing for those considering the solution is to analyze what business processes are in place and select a tool appropriate for what needs to be accomplished.

We are not yet integrated with other applications. We are trying to integrate Automation Anywhere with Splunk, which is a dashboard that shows all the information in a dashboard. However, that's in the pipeline for early next year.

We do not use the Bot Store because we don't know the authenticity of the code that is running underneath. As a leading financial institute, we want everything to be transparent. We can't take code built by someone else not knowing where the data will go.

We do not use Citrix automation.

We do not use attended automation.

My advice is to really evaluate your business process before you choose a product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AS
Senior Automation Engineer at Ryan india
Real User
Web scraping and OCR capabilities have led to considerable time savings

Pros and Cons

  • "The OCR application is excellent and has helped resolve many issues that I had been facing."
  • "This solution should be more user-friendly so that our clients can take a bot that we have developed for them, and then run it by themselves."

What is our primary use case?

The primary use case for this solution ranges from the web scraping to working on more complicated applications, which are built in-house. For example, in the case where we would have to get into an application that is not automation-friendly, we would use the OCRs to recognize the fields, insert information into the application then extract some of the information. We also do a little on the database front.

We are a solution provider for a back-end team who works on a different manual task.

We tried the same type of flow automation using a Python and VB application, but we don't have the leverage of OCR which is available from Automation Anywhere. 

Most of the automation that we currently handle is that which has already failed when using the previous versions with the VBAs and Python.

We are using this product on-premise, so we still haven't upgrade to the cloud.

How has it helped my organization?

In our organization, we track the number of hours we saved, not work for the customers, but work for ourselves. 

Those numbers were tracked in a tracker called Smartsheet. We saved approximately 10,000 hours of work for ourselves. The numbers are staggering, considering we have only been using Automation Anywhere for a short period of time.

What is most valuable?

I have not worked with all of the commands offered in this solution, but some of the helpful features are OCR and web scraping. 

The OCR application is excellent and has helped resolve many issues that I had been facing. Also, to some extent, the web scraping is more effective, and the delays are really good.

I am also a programmer with VBA, but I found that I am more comfortable with Automation Anywhere, because it is faster and you get more results within a short period of time. we use the Excel VBA.

Most of the times you find the solution that you are looking for in the Bot Store. You might have to customize here and there. It is a good place to get into because somebody might have the same type of scenario. However, I have not used it extensively.

What needs improvement?

This solution should be more user-friendly so that our clients can take a bot that we have developed for them, and then run it by themselves. As it is now, we write the VBA code and give it to the user, our client, and then they run the code. However, they do not like this. Having this is the next release would be helpful.

Automation Anywhere is intuitive. Initially, you may struggle a little, but once you get used to it, then it's intuitive and you don't really have to know all the commands beforehand. There is scope for improvement here.

The feature often asked about by the users, the product owners, is that they want to learn more about the bots themselves.

We have not used anything attended. As far as we are aware that feature not available, but it is to be released soon.

Version A2019 is something that could be beneficial to new users. At the same time, I cannot rule out completely that you need to have a very good programming skills. It will be easier if you have some knowledge on the programming front because you might be using a command which is already built-in. Therefore, you should know how the loops works and how the conditions work in order to implement them. If you want to do a bit of deep-diving into automation but you will need a little technical knowledge at this point of time.

For how long have I used the solution?

I have been using this solution for just over one year.

What do I think about the stability of the solution?

We haven't had any issues with stability. The ecosystem provided is great, because we have bot stores that can be downloaded, so we don't have to start from scratch.

Before creating a bot, I can go directly to the bot store to see if the bot is already available. That way, I don't have to waste any time.

Most of the time we built the bots for ourselves. When we purchased the licenses from Automation Anywhere we had them provide us with training. It was approximately a week for the training.

Also, there was another training session for photo documentation purposes.

What do I think about the scalability of the solution?

Automation Anywhere is an excellent example of a solution that scales up. 

When we develop a task we modularise it and upload it into the repository. If another team member is working on another project and they require a section of my bot then it then gets downloaded and modified. Somebody else plugs in the variables, etc. In this way, the scalability is great.

At the moment, there is no setup in place.

We don't have a Citrix environment. It's mostly web-based. We also have in-house built applications that we use for our day in and out operations.

How are customer service and technical support?

The technical support team has been with me from the beginning of my journey with Automation Anywhere. I was not a good developer initially, so I give them all of the credit.

They have a very good support team. I would advise my colleagues to use the IT help desk as much as they can.

As developers, we have evolved. Initially, at the start of using automation Anywhere we had many struggles. We contacted support for some help and suggestions, and with the help they provided, we are now more comfortable with Automation Anywhere.

There were instances where they couldn't help me, but it was because of the task not being suitable for automation. I understand that there are hindrances in the evolution of a solution, but they helped wherever they could. I would say that in 80% of the cases, they were able to help me.

They need a better community support with online resources. Though, there are good resources in regards to other programming languages, such as Python, VBA, and .NET.

Which solution did I use previously and why did I switch?

Previously, we had been using VBAs and Python, albeit our use in Python was not extensive.

We chose Automation Anywhere because we heard that you don't need to have expertise in a particular area, and anyone can develop a simple bot in a short time.

How was the initial setup?

We still do not have a setup in place. We do have licenses, but we are trying to have more bot programmer licenses in place. As such, the deployment is still in progress, but from what I understand it is simple and straightforward. I expect that it will be completed within the next week or two.

Most of the team who were working on Automation Anywhere had a little programming background, such as VBA or Java. Initially, we struggled a bit to use the rich commands but Automation Anywhere provided initial training when we got our licenses. Somebody came and gave us training for three to four days. Then, it took about three to four months to transition from the PoC to using the bots.

What about the implementation team?

We handled the implementation ourselves, and have not sought out help from anyone.

When we initially bought the licenses, we had the Automation Anywhere team come down to train us. This lasted for approximately a week. They also visited on another occasion for documentation, but otherwise, we work on our own.

What was our ROI?

We do a cost-benefit analysis along with a feasibility study. We do this initially when there is a project that is lined up. We look at how many hours the project will take. We also delivery time and its urgency. Even if the project may not save a huge number of hours, we still might pick it up because of the urgency. Sometimes, we also look at it from an error reduction standpoint. There could be a lot of errors coming out because it was manually processed and this may cause the company issues. With Automation Anywhere, we reduce these errors.

I was not involved in the cost or purchasing, but as far as I know, the return is great. There are a couple of projects that we have worked on where we could have saved approximately 4000 hours on just one project that we built in two to three weeks. This is the type of impact this solution has.

What's my experience with pricing, setup cost, and licensing?

We have purchased licenses, but are trying to obtain more bot programmer licenses. That should be happening in the next week.

Which other solutions did I evaluate?

UiPath was the closest competitor that we were considering. We provided pros and cons for both UiPath and Automation Anywhere. There may have been a cost-benefit analysis done from management, but I was not involved in that area.

We just did a PoC with UiPath. We did not work extensively with it. The product was based more on a workflow model. Automation Anywhere will also have a workflow model with its A2019 version.

We were not compromising on quality for dollar value. If you are looking at it from all aspects then Automation Anywhere is the clear winner.

What other advice do I have?

We can automate anything with Automation Anywhere. Initially, we were skeptical about whether this small project would be automated or not because we were not well acquainted with the Automation Anywhere capabilities. After using the product for a while, we understood its potential, such as the OCR capabilities.

My experience with Automation Anywhere to date has been great, however, there are areas that I have not explored which could be features that should be added or improved upon, such as APIs. I have yet to explore this area of the solution and there may or may not be room for improvement.

We used to use Excel VBAs. However, if you want to manipulate stuff in Excel files, you have to write the back-end code in VBA. This is more effective than writing your code in Automation Anywhere. There are no hiccups in integrating with VBA.

We have completed the 11.2 expert certification in Automation Anywhere University and are in the process of completing 11.3. The University has a lot of stuff in their repository. As a programmer, you might not use all those commands extensively in your development. It's a good place to learn, but I didn't see everything being learned in the University being implemented.

For anybody who is considering this solution, I would start by suggesting that they look at their business requirements. We looked at it from a business standpoint because in our day to day operations, we needed automation. This is how we realized we needed a solution. If you are doing web scraping or another type of mundane task every day then you need Automation Anywhere.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AK
Technical Analyst at Tesco India
Real User
Automation with MetaBots is helping to achieve our SLAs

Pros and Cons

  • "The management works well."
  • "We have trouble with large volumes of data in Excel and are not getting good results."

What is our primary use case?

We use Automation Anywhere for product SLAs on the finance team. We are also using it for a difficult automation project. 

We have automated a lot of processes, e.g., claim processing and payments.

It is currently deployed on-premise.

How has it helped my organization?

We are helping to automate some of the manual tasks and help to achieve the SLA.

We have some products, like Clubcard, which is a shopper's card that we're using in the Star Market. We are using Automation Anywhere for that validation, raising requests, tracking the Clubcard, and when users get new Clubcards. All these things are done through Automation Anywhere. We use the API to get the status of card numbers. 

IQ Bot is great. We recently implemented two IQ Bots in our finance sector. Manually, we had one person doing a task that took five minutes minimum. With IQ Bot, we are able to do that one particular task in one and a half minutes. That is a huge time savings.

We have done some Citrix automation with MetaBots for claim processing. We use it for validation. It is working well.

We have a credential manager. We have the ability to store in an encrypted way. Whenever we create any bots, we also have bot IDs. Without the bot ID, we are not going to deploy in production. We have the option for the support team only to get access and share their screen with users. If there is a critical password, the user will only put down the password. If we have the bot ID and password, then our support team can directly get that from the application IT team. That support center of excellence team will put in the ID password and credential and see the bot ID and password.

What is most valuable?

The API feature is the most valuable feature for some process, especially for the Clubcard. It helps us with validation of databases.

We are able to do a lot of things with MetaBots.

The management works well.

One of the great things about Automation Anywhere is that it is a developer friendly. If someone doesn't know the technology, but is logically strong, they can easily learn the tool. This is very good for us. We can train anyone in a short amount of time. 

If someone is not technical, they can also easily learn the tool. You do not have to write in syntax.

What needs improvement?

We have a situation where the system is not capturing data properly. It is clicking on the UI but it is not able to expand.

We have trouble with large volumes of data in Excel and are not getting good results. I want all the functionalities that they have in the Excel added to our existing version or an upcoming version of the product, e.g., Macros and VLOOKUP.

We have had connectivity issues, such as the reporting of a bad gateway.

We have integrated Automation Anywhere with our SQL database. I heard in version A2019 that we can easily integrate Python too, which is great news. Up until now, I have not been able to implement Python in our Automation Anywhere task bots. Though, we can integrate with other applications, like artificial intelligence, and this is better.

We have not implemented this tool with our AI. We have AI and IBM Watson. We would like to get information (or services) from the Automation Anywhere team on how to connect and implement the AI, as this is a great thing in the market. I'm looking for what to do.

Sometimes, we are facing issue in unattended. If unattended mode is not working, sometimes it will work in attended mode. However, I don't want anything in attended mode. The process is rule-based and logic-based. We just have to schedule, then if the user wants to run from the Control Room, they can. To run attended mode, we have to login into the VM to start it and human activity is required.

For how long have I used the solution?

I have been using Automation Anywhere for two and a half years.

What do I think about the stability of the solution?

The version we started with is not as stable as the current version. We are trying to move to version 11. We are also in touch with our CSM regarding the A2019 version, which Automation Anywhere should release in the next year

What do I think about the scalability of the solution?

We have 50 bots live in our organization.

We have three environments: staging, pilot, and production. In staging, the developer creates and tests their bot for internal testing. After that, we deploy into the pilot environment. That is hypercare which is for User Acceptance Testing (UAT). It is there that we run the bot in unattended mode for one and a half weeks at least with huge volumes. If we have no issues nor errors, then we create a ticket to deploy into production, our center of excellence. This is what our support team does. They will deploy into the production environments. We keep an eye out for at least 10 to 12 days as hypercare. At 12 days in hypercare mode, if we are not getting errors, then we run it in unattended mode as much as we can.

We are using Automation Anywhere in our business units. We have plans to increase the level of the tool's use.

We are planning to move onto the cloud, but first, we have to see if it will work with our business SLAs. If it is good, we will move over. We need to do a test first to determine whether the bots work well or not, which will take about three to six months. Then, we will make a decision on whether to move over to the cloud, the A2019 version. My team is excited for this version.

We would move over to Microsoft Azure because our company is already using it.

How are customer service and technical support?

The technical support team is supporting us well.

How was the initial setup?

We needed a support guide from Automation Anywhere for the initial setup because we had standalone and a lot of clusters. We needed help from a support guy during our setup to determine whether to go with a standalone or cluster setup.

For the bot creation process, we first check the requirement. Then, we check with each application, whether it is applicable through the Automation Anywhere tool or not. Some applications, like Oracle, do not work correctly. We make a feasibility report and advise the developer to use certain commands only. We provide a process map, e.g., how to create the bot according to Automation Anywhere guidance and what are the coding standards provided. We deliver everything. Then, the developer will start building our bot.

What was our ROI?

In our organization, we are focusing on continuous improvement through this tool. We are improving day by day, but not focusing on the elimination of any employees. We are just focusing in our improvements and accuracy in our SLAs. Therefore, there are three things that we are focusing on:

  1. Implementing our SLAs on time. 
  2. Focusing on accuracy.
  3. Focusing on our continuous improvement.

Automation Anywhere is profitable for us. As volumes increase and we have a lot of data, this takes time to complete manually. Bots can complete the work without impacting the business. 

We are saving time. Some processes that have taken 24 hours for our guys to do, now take seven to eight hours for our bots. That's our achievement. It also brings accuracy.

We save money indirectly. We are also improving the accuracy of our SLAs. 

What's my experience with pricing, setup cost, and licensing?

I am using that Automation Anywhere Master Certification for version 11. Recently, this has been updated in Automation Anywhere University. Until this month, it's free to use. There are no charges. That's why I would like to complete it this month.

We are waiting for them to release version A2019 version of Automation Anywhere University.

What other advice do I have?

Use the standard guideline that Automation Anywhere provided. Build a dry model for each bot. This will be useful for debugging. I give these diagrams to my developers.

When automating Citrix, we can install on the client. It can easily access objects, we can click anywhere and it can take data from anywhere.

We have a scenario where one process is working, but in another case, it is not able to capture everything.

This is a good product. This platform is great, but there are a lot of issues to resolve, including the Excel features.

My advice for anybody who is implementing this solution is to follow the instructions and the standards that are specified.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nachiketh Ramesh
Associate Consultant at a tech services company with 51-200 employees
Consultant
Custom MetaBots and DLLs are very powerful, but IQ Bot needs a lot of tweaking

Pros and Cons

  • "This solution is easy to use and easy to learn compared to Blue Prism, UiPath, and others."
  • "Web automation capability needs to be improved."

What is our primary use case?

I work with clients who are in banking, the financial sector, and the accounting sector. It mostly involves work with Excel, SAP, and BI. A typical use case starts with downloading data from SAP, manipulating it in Excel, sending relevant emails, and then receiving the responses.

How has it helped my organization?

This solution has helped us bring in more clients. We are able to satisfy our clients in ways that we did not think was possible. When we started interacting with our clients, the expectations were pretty low. We were hoping to automate ten processes. Now, with the capability provided by Automation Anywhere and our coding knowledge, we have put everything together and have automated approximately one hundred processes. So, the clients who expected ten and ultimately were given one hundred were pretty happy. The company image has been boosted, as well as the trust and confidence in this solution.

What is most valuable?

One of the strongest aspects of Automation Anywhere is the ability to have custom MetaBots through images, or through the use of DLLs or APIs. This functionality was introduced in version ten.

This solution is easy to use and easy to learn compared to Blue Prism, UiPath, and others. You don't need to know C# or any other programming language. It is helpful because you can build DLLs, but if you don't then you can still manage. You can use Automation Anywhere from a non-coding background. If somebody is not familiar with RPA then they can still swoop in and get experience by doing automation projects.

They have a good community online with a lot of documentation and videos available. 

What needs improvement?

I would like to see this solution made to be a little more robust. As a coder, I have written more than one hundred functions and I can do high-level testing, but I can't do the low-level testing of complicated use cases. I think that AA has to look at it from that perspective. Hire a few developers, give them some complex work or use cases, let them work on it, and then check for stability when there are two or three tasks. For example, one task runs, the output goes into another task, one window opens, then another window opens, and you interact with multiple interfaces. This type of testing may be how they'll get to know what is wrong with the application.

I would like to see more Excel functions built-in. Currently, they have forty-five or forty-eight functions supported, but I have written a DLL that includes one-hundred functions. They can do many more than forty-eight, and because we are dealing with accounting and finance, Excel is used a lot. We need Excel and we don't want to always have to depend on a custom-built DLL. When using a DLL, ninety percent of the time it won't be uniform for all of the processes. This means that I have to modify it, rebuild the DLL, and deploy it again. Native support would be much better.

Web automation capability needs to be improved.

I would like to see more features in the next release of this solution, including data tables, spying, and cloning.

IQ Bot is bad and needs a lot of tweaking. It needs to have thrust because right now you use it and it doesn't get off the ground. It just stays there. They made us believe that there is potential, so they have to fulfill it. For example, they speak about this ML component in IQ Bot, but I know that it doesn't exist. There is no ML component there, and I would like to see one kick in when IQ Bot fails to extract data. It should start automatically, and maybe ask us for some guidance at the beginning on how to do the work. With the ML component working, IQ Bot would be very good.

What do I think about the stability of the solution?

I would rate the stability of this solution somewhere around an eight out of ten. Although it seems to be very stable, perhaps ninety-nine percent of the time, when you need it the most, it stops working. Object cloning, for example, even when you go through DOMXPath, and even if you map the exact path by going through the Object ID, the DOM, you collect the DOM and then you map the exact object, it hangs sometimes.

What do I think about the scalability of the solution?

Scalability is very good, except in the case of IQ Bot.

IQ Bot has problems with respect to scalability. As an example, consider that you want to upload one thousand POs per day. You have two machines, and you want to split the work, but there is a problem. IQ Bot is going to put the output into the same output path, but how do you know which machine has generated this output? How do you map it? This is an inherent flaw that hinders scalability in the long run. IQ Bot doesn't even let you know whether an output has been generated. They have a database, and I built a custom bot to look at their database to find out if the output has been generated, or not. However, people have told me not to touch this database because it is proprietary.

The other point with regards to scalability is that it doesn't just happen out of the box. You do not just add a hundred more machines and have it work in the same manner. You need to use it in tandem with an SQL database, or another application like Tableau. If you do then it will be very strong and very robust. It will be loosely coupled but highly scalable.

How are customer service and technical support?

I have corresponded with them and I would rate technical support a nine out of ten. I do not want to be too hard on them but what I've noticed is that they will support people, but may not fully understand the technical aspects of the components that they're using in Automation Anywhere. So, if you were to ask them, "How do I get to the Moon?", they would answer, "Just build a rocket". They won't tell me how to build the rocket. If they would connect developers to their own backend engineers then that would be really helpful.

How was the initial setup?

The initial setup of this solution is a little bit complex, but if from the start you know where to go, what to click, and exactly what each button does then it will be very useful. If you have somebody to guide you then it will be much easier.

What about the implementation team?

We implemented this solution ourselves. We developed the Bots like we always do. We uploaded it to a repository and moved it to a production environment that we set up. We then synchronized all of the files that are required to be present in the production environment. Finally, we provided support for a week after the deployment.

What was our ROI?

We have saved a lot of time and replaced a few FPEs with this solution. It is a one-time investment for a year. You may replace people or alternatively put them elsewhere to work on better activities. This solution saves money for our clients, which is a good thing.

What other advice do I have?

I have seen my colleagues use UiPath and web automation is excellent. I have been involved in hackathons where I have used Automation Anywhere for web automation, and I have struggled. In web automation, if UiPath completes it in ten seconds, then Automation Anywhere will take seventy to eighty seconds for the same task.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
SK
RPA Architect at Sage IT
Real User
The terminal emulator and PDF scanning features contribute to the ease of use

Pros and Cons

  • "Even as we were getting into RPA for the first time, I found it easy to understand this tool."
  • "We would like to be able to directly implement automation for Word documents and XML."

What is our primary use case?

We are primarily using this solution for banking, healthcare, and Agile processes. We implement automation solutions for our clients.

How has it helped my organization?

I have been using this solution for the past three or four versions, and the look and feel have improved a lot. A lot of functionality has been added, including control room features and deployment features. It takes some time to analyze and overcome the technical aspects before deployment, but now, we know that we have an easy time in development and deployment.

Our solutions are easily understood by the client and they do not have any difficulties.

What is most valuable?

The most valuable feature of this solution is the ease of using it. Even as we were getting into RPA for the first time, I found it easy to understand this tool.

The terminal emulator and the automatic scanning of PDFs are good features that you can do really easily.

What needs improvement?

We would like to be able to directly implement automation for Word documents and XML. Currently, we have to write a script or some code in Python, and there is no direct solution. Basically, I'm expecting some things that are more innovative.

It would be great if technical support were a little faster.

I would like to see more documentation for automation.

What do I think about the stability of the solution?

This solution is very stable, even though it is growing in an aggressive way.

What do I think about the scalability of the solution?

We are implementing complex solutions in health planning care, HR, and banking, so there are a lot of things that you have to consider when it concerns data and the information. Sometimes we get an error where the port will hang, or the solution will change over a period of time, but generally, the solution is scalable. I would rate scalability an eight out of ten.

How are customer service and technical support?

Technical support for this solution is good, but sometimes to takes a long time for them to get back to us. Sometimes we face technical issues while we are downloading, and there has been a delay in getting support. If this could be minimized then it would be great.

Which solution did I use previously and why did I switch?

I have worked with other solutions and information providers before, and this solution is easier to use. 

How was the initial setup?

The initial setup of this solution is pretty simple.

It takes approximately a week and a half to set up automation. We have already had some examples and demos, so setting up is very easy. Learning will take some time after that.

What about the implementation team?

We perform the integration for this solution with our in-house team.

What was our ROI?

We have seen ROI since implementing this solution. We started with the HR processes and we are using healthcare information. It has given a decent ROI. We used to have fifteen employees, but now there are two or three who manage and support the bots.

Which other solutions did I evaluate?

Choosing this solution for our clients concerns multiple aspects. I have to think about the complexity of the solution and how much time it takes compared to other solutions. These things considered, Automation Anywhere is a decent competitor and gives a better solution. Even through the development and debugging phases, it give very good performance without scalability issues.

We have worked with both Blue Prism and UiPath

What other advice do I have?

For anybody who is learning and wants to use RPA, I would suggest starting with Automation Anywhere. There are many things to consider including the technical capabilities, the length of time for development, the number of pieces that there are, what the support is, and how easily the bots are deployed.

This is a good solution, but some pieces are missing and there are issues with support.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
VB
Technical Architect at a computer software company with 10,001+ employees
Real User
Automates data entry for clients, but the HTML capability needs to be improved

Pros and Cons

  • "The automation of data entry is the most valuable feature for us."
  • "Built-in HTML features are lagging in this solution, whereas in UiPath, they are very good."

What is our primary use case?

We use this solution for application automation in both web-based and Windows applications.

Our automation is specific to the insurance and hospitality industries and has to do with automating email, PDFs, and updating them inside our ERP application.

How has it helped my organization?

This solution allows us to more fully automate our clients' specific tools.

What is most valuable?

The automation of data entry is the most valuable feature for us.

What needs improvement?

Built-in HTML features are lagging in this solution, whereas in UiPath, they are very good.

We would like to see more improvements in the ability to retrieve region data because, currently, this is the reason that some of our automations fail.

What do I think about the stability of the solution?

The stability of this solution is good, but it still needs to improve. We are not confident with its capability to automate in every case.

What do I think about the scalability of the solution?

This is a scalable solution. For us, we will be scaling more into the future.

How are customer service and technical support?

We have not used technical support for this solution.

Which solution did I use previously and why did I switch?

We have used UiPath, and some of the features in that solution are superior.

What about the implementation team?

My backend team handles the implementation of this solution.

What was our ROI?

There is a return on investment. The automation and scalability provide benefits in terms of reinvesting or reusing what we have developed.

What other advice do I have?

This is a good tool to work with.

Our automation is running well, but there is a lag in features when compared to other Windows tools that are coming out.

My advice for anybody who is considering this solution is to consider the type of automation that needs to be done. If it is not overly complex then this is a solution I recommend.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
IN
Assistant Project Manager at a tech services company with 201-500 employees
Real User
Increased efficiency through reduced idle time and a cut in FTEs

Pros and Cons

  • "We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution."
  • "The stability of this solution depends on the processes, but I think that there is room for improvement in this regard."

What is our primary use case?

We are running the Control Room and the Bot Runners.

Currently, we have two processes in production, and another three are currently under development. Those in the development stage are running efficiently, but there are bugs here and there. Even for the processes that are in production, we have constant involvement, where we bring them back for more development and then return them to the production environment.

Our primary use case has to do with automating payment tasks. We process about thirty-five hundred invoices per month, which is a substantial amount. At the moment, we process about fifteen hundred, and our goal with automation is to reach thirty-five hundred.

At the moment, about twenty-five percent of the volume is covered by the RPS side of things. The rest of the work is done by hand, and our goal is to reach seventy-five percent by the end of this year.

How has it helped my organization?

This solution has allowed us to reduce our idle time by about thirty percent.

In terms of FTEs, we have cut approximately three, and hour goal is to cut fifteen by the end of this year.

What is most valuable?

The IQ Bot is very impressive to us. We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution.

What needs improvement?

The stability of this solution depends on the processes, but I think that there is room for improvement in this regard. We are using Microsoft Dynamics, and it would help if they had a set of standard development specifications for each of these solutions. 

What do I think about the stability of the solution?

We are having some challenges when it comes to stability. Things have kept stable for three to four months at the moment, but we are still working on stabilizing the bots. We are hoping to have everything stabilized within the next few months.

What do I think about the scalability of the solution?

The scalability of this solution is very good. We have operations on the other side of the world, such as South East Asia, so we tend to have different languages. The IQ Bot is able to read these languages, which will help us to expand into other regions, as well.

How are customer service and technical support?

I have dealt with technical support for this solution and they are one of the best, I would say. Their response time is very fast and the knowledge that the tech team has is impeccable. All of the issues that we have raised were solved within a day and this has been very helpful for us.

How was the initial setup?

The initial setup of this solution was sort of complex for us. We are at the initial state of it, and it is quite challenging because we didn't know what the technology was all about. Each and every day we learn new things, where it is not the same thing that we had learned before and already implemented.

What about the implementation team?

We partnered with a consultant from a company in Sri Lanka and they are assisting us with the implementation. This includes development and scaling. We give them the strategic plan according to what we want, then they evaluate the process and let us know the architecture. We may also get involved with the architecture in cases where they might not have the in-depth knowledge of our systems.

Our long term plan is to have a COE where we will have our in-house developers. This will help in development, as well as post-production.

What was our ROI?

We have not yet seen ROI, but our estimation is that it will occur within three years. We have made a huge investment in this solution.

What other advice do I have?

The bugs that we have had are generally not because of the product. We have had one product bug, and it has already been taken care of, although it is not released yet. It will be included with the next release of the solution.

The bug is related to popups, where those commands are issued but we cannot give them in the development stage. It is a major drawback in our process. Because of this, certain processes have a two to three-minute delay, and that's a major impact on one of our processes. It does have something to do with a third-party application for which nobody has applied an automation tool. I wouldn't say that it is a major bug, but it should be rectified in the future.

We are now looking at the AI side of this solution, and have started using the IQ Bot.

My advice for anybody who is implementing this solution is to invest small and see, rather than going for a bigger investment all to once. See the ROI and then evaluate again. We had issues with the business users because they were not confident enough to use the Bots. At that time, they were much more comfortable using the hands-on, manual approach. Try one use case and then expand.

I have not evaluated all of the features so my rating might be higher when I do.

Compared to other products, I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
JL
Digital Product Coordinator at a retailer with 5,001-10,000 employees
Real User
Easy to use and understand, but I would like the tool to be more stabilized

Pros and Cons

  • "The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody."
  • "I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable."

What is our primary use case?

We use it for our product setup and rating products on our website.

We take raw data and manipulate it, then we feed the information to the bot. The rest of the process is automated using the bot.

How has it helped my organization?

We have seen increased productivity. What use to take about two days to finish with laymen doing computer work, a bot can finish it within a seven to eight hour time frame. That means we are removing a lot of man-hours.

What is most valuable?

Automation is less time consuming and very quick.

The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody.

What needs improvement?

I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable.

I would like a detailed description of all the features in a PDF explaining their significance and what they do.

For how long have I used the solution?

We just started using the product.

What do I think about the stability of the solution?

Stability-wise, we have found that it works pretty well. At this stage, it can work around 24 hours. However, the system does malfunction. We need to have a bot ready to back up another bot and spin up the data in case of a failure.

What do I think about the scalability of the solution?

We need the solution to run without errors before we can scale more.

How was the initial setup?

The initial setup was straightforward. Our processes are not largely complex, so we understood the background of how it was being set up.

What about the implementation team?

We used a consultant. They came in and helped us with the setup of the products.

What other advice do I have?

Automation Anywhere is user-friendly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AG
Automation Developer at ACronotics.com
Real User
Complex retail, marketing, and finance tasks are made more efficient for our clients

Pros and Cons

  • "The scalability of this solution is good compared to others."
  • "There is an issue with security where users can see the values in the credential vault."

What is our primary use case?

We are working with our clients using this solution. Often, they are automating some of their retail and marketing processes, including the generation of bills and statements in finance.

Our clients are using a hybrid cloud, with their own VM environment.

One of the recent projects that I worked on was for a complex financial process in a bank. It involved automating several manual processes. The data had to be retrieved from SAP by means of a file and then imported into an Excel worksheet. My suggestion included implementing an SQL server and then automating the process using this solution. Instead of the series of manual tasks, they now only have to verify the final result, and it makes life much easier.

How has it helped my organization?

We are assisting our clients by improving the way they do things. This is a great platform, and we are implementing the logic into the bots that they are using to automate.

What is most valuable?

The user interface and tools are good.

What needs improvement?

In the next release of this solution, I would like to see more OCR agents included.

My customers would like to use the IQ Bot without having to invest more money in purchasing another license. If it is not possible to include IQ Bot in the basic package then, at least, the OCR features and the TaskBot can be enhanced. This would allow us to include small-scale industry, as well as large organizations.

There is an issue with security where users can see the values in the credential vault. Because of this, we don't see the point in creating values inside the vault.

This system should be able to handle situations with very there are very large volumes of data in Excel.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Stability depends on your skillset, and how you have written the code in terms of logic and handling errors. If you have built the code properly, in a systematic way as it requires, then it will definitely be stable. If instead you randomly do things that you needed to be done today, I don't think the stability of the bot will be very good.

Stability is good now, although we have had problems in the past. For example, when we were processing very large amounts of data in Excel, Automation Anywhere failed. The volume was in the millions of rows of data.

What do I think about the scalability of the solution?

The scalability of this solution is good compared to others.

How are customer service and technical support?

We have not used technical support for this solution.

Which solution did I use previously and why did I switch?

In addition to this solution, I have good knowledge of Blue Prism and UiPath.

How was the initial setup?

Initially, I found the setup of this solution to be complex.

Before getting started we had to install the SQL server and perform the migration. Then, it involved user accounts. You have to create a new user and add the details, which is quite complex. Then, whenever you are installing the Enterprise Edition, you have to perform setup that includes the IIS settings. Overall, it was quite hectic, and some of the people were not able to do it.

What about the implementation team?

The implementation of this solution is something that we assist our clients with, but it depends on the situation. Different organizations have different ways of implementing. For the most part, I create the packages and give my work to the COA teams, and they finish it themselves. When they are not able to do that, we help them further.

What other advice do I have?

We are using MetaBots as well as TaskBots.

There are lots of features that are still not there in version 11. I know that version 12 is coming, but I do not know much about it.

This is a solution that I recommend. We began with the free license, but if you are going to use Automation Anywhere then you have to purchase the license. It's an investment. With UiPath, the development license is free, so it depends on the situation. In general, if the client is ready for automation then I suggest this solution.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Mohan Negi
Senior Consultant at PricewaterhouseCoopers
Consultant
Good error handling and troubleshooting in the tool. However, technical support needs faster response times.

Pros and Cons

  • "The error handling and troubleshooting are very good. It is easy for a developer to know what happened in any particular line of code."
  • "I would like the support to be faster. Their response time is one to two days. Their customer care could be faster."

What is our primary use case?

Our primary use case is working with different applications, like Excel and SAP. We get the data and reports, then produce results with Automation Anywhere. For IQ Bots, we're still working on it for data extraction.

I think version 11.3 is good, but I am looking forward to working with version A2019.

What is most valuable?

The drag and drop is valuable because you can easily read the commands and know what a particular line of code is doing. 

The error handling and troubleshooting are very good. It is easy for a developer to know what happened in any particular line of code.

What needs improvement?

I would like Automation Anywhere to integrate with Google activities, like Google Sheets. While this should be available in A2019, I would like it to be scaled more.

Version A2019 will have better error handling. They are also adding Python script.

I would like them to add dictionaries to it.

What do I think about the stability of the solution?

From variable to variable, it is giving me blank code. We have seen this in the IQ Bot, but not in the main code.

Sometimes, I have to restart the automation services to make them work properly.

What do I think about the scalability of the solution?

The scalability is good. We have five bots that we are currently scaling. 

We are looking to invest more in Automation Anywhere.

How are customer service and technical support?

We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response time is one to two days. Their customer care could be faster.

What about the implementation team?

Our IT did the initial deployment.

What was our ROI?

We measure our success with our customers' happiness.

We have seen some return from the product.

What other advice do I have?

I would recommend Automation Anywhere. You can test the tool before purchasing it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
VC
Process Leader Purchase to Pay at Eaton
Real User
Improves our accuracy on transactions and FTE savings

Pros and Cons

  • "The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good."
  • "We have some ERPs tools which are not compatible with Automation Anywhere because they are legacy systems. We find that Automation Anywhere does not work with these at times. Just enabling the usability of Automation Anywhere on some of these legacy ERPs would help us, as we struggle regularly with this issue."

What is our primary use case?

Primarily, we have it deployed across multiple verticals in finance and are looking to expand that to other areas, like engineering and supply chain within the organization.

We use the RPA solution and are looking to explore the IQ Bots.

How has it helped my organization?

In finance, it has helped us deliver on productivity and provided us with FTE savings. It does improve transaction accuracy as well. In these ways, it has really helped us.

What is most valuable?

The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good. 

What needs improvement?

We have some ERPs tools which are not compatible with Automation Anywhere because they are legacy systems. We find that Automation Anywhere does not work with these at times. Just enabling the usability of Automation Anywhere on some of these legacy ERPs would help us, as we struggle regularly with this issue.

For how long have I used the solution?

We have been using it for a year and a half.

What do I think about the stability of the solution?

It has been pretty stable.

What do I think about the scalability of the solution?

It is pretty scalable within the functions that we have deployed. We have increased the number of transactions compared to what we started off with. We see its usability across functions as well. We can use the same bot across other functions if you have capacity.

How are customer service and technical support?

The customer service that they provide is good. They have good turnaround time with fast responses whenever there is an issue. They give us the right solution.

What about the implementation team?

We set up all three of our use cases, which were simple, medium, and complex.

What was our ROI?

We have seen ROI. Our business cases only get approved if there is an ROI.

Which other solutions did I evaluate?

We evaluated the UiPath, Automation Anywhere, and WorkFusion. We evaluated them before latching onto Automation Anywhere.

We chose Automation Anywhere based on its simplicity of the usage, its ability to interact on our transactions and processes. Those were the two primary drivers that helped us decide.

What other advice do I have?

Streamline your processes and simplify them, then bring in RPA as a solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Avinash Nyamati
Senior Analyst at Merck KGaA
Real User
Decreased the workload and tickets on our service desk

Pros and Cons

  • "Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well."
  • "Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere."

What is our primary use case?

We have an ITMS Service Desk that has a lot of tickets coming to it. As an enterprise, there are too many applications there, which are being used by employees. This service desk enables them to address all the issues which they are facing, whether it is on the application, infrastructure, etc. There is a group who manages all these tickets coming through ServiceNow. These numbers are huge. To manage these services or change requests, we use Automation Anywhere when it is not possible to use either an API or do scripting.

My company is using the latest version.

How has it helped my organization?

I have one application that does not publish any APIs. However, there is one activity where every employee needs to be registered in that particular application. Now, we use Automation Anywhere for this. So, we get the data from the source data using the front-end of that application through the Automation Anywhere script. Then, we do registration of the employees into that application. Previously, this was being done by people on our service desk. Now, we are using Automation Anywhere to do this activity. This has saved a lot of time. 

Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well.

A work in progress is a request which came in from employees using ServiceNow to create a VPN account for them. Today, this is a manual process where the service desk people have to raise a ticket to another team who create the VPN account for the employees. This is why we are currently automating this process.

What is most valuable?

I like that it can login to any system as a robot and do the work that humans can.

What needs improvement?

Automation Anywhere is unable to connect to the database directly. What we are doing now is directly writing the PL/SQL scripts and trying to push the data from the database into Automation Anywhere. This feature is available in UiPath, but not in Automation Anywhere.

I am unaware if Automation Anywhere is able to read unstructured data, build some intelligence around it, and then push it into the application. We do have some requirements in our organization where invoices are scanned, and based on the data, hard copies of the data are fed into some applications. Today, we are using different tools for these features, but if it is available in the tool, then that would be good.

What do I think about the scalability of the solution?

We are a midsize company in the Indian market running one or two bots. 

From a scalability perspective, I don't think there will be any issues. It is pretty good.

How are customer service and technical support?

Support-wise, it is great. 

How was the initial setup?

We installed this on a cloud infrastructure and had a lot of challenges. However, there was a dedicated support person who was helping us to do the installation.

The initial setup was definitely complex. Layman people cannot do it. People with a bit of knowledge need some help from Automation Anywhere.

It took a month and a half to do the basic installation of this software along with some internal processes related to our firewalls.

What about the implementation team?

We had a dedicated person from Automation Anywhere who was supporting us at the time of the initial installation.

What was our ROI?

While our Automation Anywhere's implementation is in a premature stage, it has really decrease the workload on our service desk. We are looking to decrease the ticket counts too. I definitely see this solution helping us in the future.

Our tickets have decreased. We have more than 40 uses cases. We definitely see some ROI in the future from this product.

What's my experience with pricing, setup cost, and licensing?

In the Indian market, I feel that for mid-size companies, such as ourselves, that having multiple bots costs a lot. If Automation Anywhere wants to expand in the Indian market, they will need to look at their pricing.

Which other solutions did I evaluate?

One of the major reasons that we went for Automation Anywhere was a global MSA, which our company has with Automation Anywhere. They wanted us to use this particular tool for our end customers too. 

I am part of an internal CIO team, where our customers are our employees. However, as an organization, we had a global agreement with Automation Anywhere where they wanted to deliver this tool to the end customer as part of their solutions. Because of that agreement, we went with Automation Anywhere.

My team (who uses both Automation Anywhere and UiPath) says that UiPath has better modules and functionality than Automation Anywhere.

What other advice do I have?

I'm seeing some results in the use case for whatever we are trying to automate. So, it has been really helpful.

Don't use an RPA tool for any problem statement. I've seen people use any RPA tool available for their problem statement just to say that they are using some type of RPA. E.g., We had a use case where we had to read information from an Excel table and generate a report, so people started using Automation Anywhere. However, it would have been better in this scenario to use Power BI by creating scripts.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
reviewer1185765
User
Real User
The Control Room, schedule features, and client repository help with day-to-day bot development

Pros and Cons

  • "The overall developer client has an easy-to-use UI."
  • "Some NLP AI is required to work in combination with RPA, especially for reading unstructured emails."

What is our primary use case?

We use this solution for automating tasks such as:

  • Manual journal entries on monthly closing
  • Travel and expense claims processing
  • Net sales monthly closing checks
  • Logistics master data maintenance for every new shipment
  • Vendor creation on master data for every new demand
  • Order confirmation reminders automated for vendors 

How has it helped my organization?

We are just using it as one of the automation technologies. The major automation has already happened over SAP on the backend since the whole company globally runs on a single ERP. However, where conventional methods or basic solutions don't work, it definitely helps to use AA software.

What is most valuable?

The most valuable feature of this solution is the SMART Recorder.

The overall developer client has an easy-to-use UI.

The Control Room, scheduling features, and client repository are really good features that make day-to-day bot development and enhancement quite quick and easy.

The PDF Integration feature is also quite helpful, as well as the Send email command that helps us skip a lot of Outlook-based steps that are not necessary.

What needs improvement?

More support required to be embedded in the SMART Recorder for SAP objects.

IQ Bot should be available embedded as a feature on the developer client and not as a separate product.

Some NLP AI is required to work in combination with RPA, especially for reading unstructured emails. 

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

This solution is quite stable. We get one or two tickets in the whole year due to any downtime and that is never due to AA.

What do I think about the scalability of the solution?

AA is the easiest and the best when it comes to scalability.

How are customer service and technical support?

Technical support for this solution is the quickest and the best. I always get a response within the same day and their support matches our SLAs.

How was the initial setup?

It was a little complex due to the IIS Manager and a lot of other features but with version 11 and beyond it is much easier to install and configure.

What about the implementation team?

We performed the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs.

Which other solutions did I evaluate?

Before choosing this solution we evaluated UiPath and Blue Prism.

What other advice do I have?

Be careful with the installation of this solution. It is better to do it with support from the vendor at first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1184964
User at a comms service provider with 10,001+ employees
Real User
Improves efficiency and stability through reduction of manual tasks

Pros and Cons

  • "This solution has gives us greater employee satisfaction because manual recurring work has been reduced."
  • "In the Microsoft Excel features, it needs a command to wait for a calculation to complete."

What is our primary use case?

We use this solution to automate the following task:

  • Open MS-Excel-File from Folder
  • Update the data with keystroke-command
  • Wait for calculation of the result
  • Save the file
  • Loop the command above for each file in the folder
  • Send email-notification to the task owner
  • Send Quality Check to task owner (.pdf-command)
  • Error handling (where applicable)

How has it helped my organization?

This solution gives us greater employee satisfaction because manual recurring work has been reduced. We also have a savings of manpower, independently of office-hours thanks to bot scheduling.

We redesigned tasks before the implementation of bots, and have higher stability through standardized Bot Runner.

What is most valuable?

We find several functions valuable, including:

  • The Files/Folder command makes it easy to work off each file in a folder. I don't know how else to do this command.
  • The Variable Operation makes it easy to work with variables. The system variables catalogue is helpful.
  • The Send eMail Command helps with the flow of information.

What needs improvement?

In the Microsoft Excel features, it needs a command to wait for a calculation to complete.

In Microsoft Excel, why isn't it possible to share a session in different tasks? It's complicated to program all of the commands in the same tasks (loss of overview).

The Filter function only supports four commands (Mouse/Key/Delay).

In the Optical Overview for the Loop command, an if/else would be helpful.

For how long have I used the solution?

I have been using this solution for eight months.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What's my experience with pricing, setup cost, and licensing?

It takes a lot of effort to build up the internal infrastructure/topics like Virtual Machine/Security/development-Governance/Usecase-Management.

What other advice do I have?

I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AS
Solution Architect at a financial services firm with 10,001+ employees
Real User
The technical support is fantastic

Pros and Cons

  • "I like working with most of the commands in Automation Anywhere, such as object cloning commands. I like MetaBot for automating Citrix."
  • "They need to improve the speed. It runs too slowly."

What is our primary use case?

In our banking center, we are using Automation Anywhere for loan settlements, credit card transactions, and reconciliation forms. It has been easy to use.

What is most valuable?

I like working with most of the commands in Automation Anywhere, such as object cloning commands.  I like MetaBot for automating Citrix.

What needs improvement?

They need to improve the speed. It runs too slowly.

There are some setup limitations:

  • There is no direct passing mechanism to manipulate adjacent data and send it back to the server. 
  • There is not one task that lets you debug everything.

Version 11.3 already has a lot of things that we want: quickness, ease, bigger, and more functions.

What do I think about the stability of the solution?

It is 90 percent stable. 

10 percent is due to network issues, slow performance of the application, or failed bots. These happen infrequently though. We implemented some fallback mechanisms around the network issues.

What do I think about the scalability of the solution?

Scalability is fantastic. We can build anything out of the application. Though in some places, there are limitations. Fixing those would be good.

We are deployed in five different regions.

How are customer service and technical support?

We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we want from the tech support team. We would like to see this improve.

What was our ROI?

The initial setup is not that complex. We just download the software. Anyone can go and download it. It can be downloaded with two-way server. Then, the next step is to get a license for development and other things. Once development is done and it has been move to product, the client can use it.

What other advice do I have?

I would recommend using this product. It is very useful. We can automate anything through it. There is much flexibility. It provides a robust mechanism, which is good.

We look at process which are feasible for automation on a case-by-case basis.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Saurabh Soni
Manager at a financial services firm with 10,001+ employees
Real User
Unattended bots work while you are out of the office

Pros and Cons

  • "We have automated that complete process of code review. The bot is solving the problem of ensuring the compliance of reviewing code. People use to generally skip the code review process, because it was exhaustive. Bots can review the complete standards of the code, whatever is there, ensuring the compliance and eventually saving time."
  • "Automation Anywhere Control Room should update to the newer versions with one click, including the newer features. There should be minimum effort required from the IT organization. The major resistance from any organization is from the IT organization because they have a lot of dependencies and will sometimes resist doing changes because they have other activities and applications to manage. Future versions should minimizing their work."

What is our primary use case?

We have many use cases. We are solving business problems for our clients. E.g., it could be as simple as doing data entry or creating a mashup solution with intelligent automation, which is a buzz word these days. It can also be as complex as having AI integrated with RPA. It depends upon a lot of use cases. This is what we are solving.

We are the partners of Automation Anywhere, so we are solving our client's problems with Automation Anywhere as an enabler. In addition, we are a consumer of Automation Anywhere.

How has it helped my organization?

We have digital workers with us who assist us in doing our work in robotic process automation. They solve all the problems where we need to do mundane activities and tasks that users should not be doing. Users should be utilizing their brain part, then the remaining roles and activities should go to the digital workers that we have.

We have automated that complete process of code review. The bot is solving the problem of ensuring the compliance of reviewing code. People used to generally skip the code review process because it was exhaustive. Bots can review the complete standards of the code, whatever is there, ensuring the compliance and eventually saving time.

What is most valuable?

The most valuable feature of Automation Anywhere is the unattended mode. Switch off your work when you are out of your office. The bot auto logs into your desktop and asks what they should do be doing, then it works. Tomorrow morning, you come back into the office, you have the output on your desk.

What needs improvement?

We used to face a lot of challenges with older versions, like auto login. 

Nothing is perfect. The tool should always evolve to the better and more efficient.

If we are talking about evolving, then we are talking about intelligent automation. There should be more features included in the package with this type of software. For example, IQ Bot is something that we used to have and was working well. However, there are other use cases of machine learning and complex cognitive solutions. Those should be included in the package, as they will solve major problems which we face today of unstructured data. This is part of the evolution process and these changes won't happen in a day.

For how long have I used the solution?

I have been working with Automation Anywhere since 2014.

What do I think about the stability of the solution?

The latest version is very stable and reliable. I have a lot of confidence in it as we deploy this bots at the client site. I have confidence that the bot will auto login in the night and do the work.

What do I think about the scalability of the solution?

If you have 500 digital works for an enterprise, then someday you will need to update. Automation Anywhere is not very scalable because the update and upgrade process requires immense effort from the IT organization to do a tool check. 

Automation Anywhere Control Room should update to the newer versions with one click, including the newer features. There should be minimum effort required from the IT organization. The major resistance from any organization is from the IT organization because they have a lot of dependencies and will sometimes resist doing changes because they have  other activities and applications to manage. Future versions should minimizing their work.

How are customer service and technical support?

I have used the technical support a lot of times. It has improved a lot. The response time has been very good. 

We used to face many problems for auto login and scheduler. It is lot of tickets for these problems, but Automation Anywhere was very responsive at that time. While they didn't have a ready-to-go solution, they ensured in the next release those improvements were there and now it is very stable.

How was the initial setup?

The initial setup is not straightforward, but it's not complex. if somebody knows how to do it with an SOP, they can do it. The setup is tedious, but it's doable. 

What about the implementation team?

We are a consultant for the deployment.

What was our ROI?

We have seen ROI with this product. With this product, we go for any RPA use case. If it is not solving anything or giving quantifiable benefits, it does not make sense.

Which other solutions did I evaluate?

I've been involved with my clients in recommending Automation Anywhere.

What other advice do I have?

It is a good tool and one of the market leaders. The ease of implementation is very good in Automation Anywhere compared to other tools. If somebody is just starting out, Automation Anywhere is the best tool to look at to rapidly start because it delivers quickly robotic process automation.

The market is very dynamic. The product needs to be constantly evolving.

They have improved the product a lot since I started working with it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
SN
Systems Analyst at a manufacturing company with 10,001+ employees
Real User
Helps us avoid repetitive tasks and save dollars

Pros and Cons

  • "In version 11.3, they have a good security option. Tool-wise, it's pretty good to work on Automation Anywhere. If you compare it to other tools in the industry. It is very user-friendly and easy to develop processes. We liking using it very much."
  • "We do plenty of manual processing every day. This is repetitive work where an employee will come and do the same task. The tool helps us to avoid those repetitive tasks and save dollars."
  • "Unwanted windows are popping up. We have to train a bot to recognize the window if it comes up, know what it is, and click it. If it is interrupting our bot, I just want to avoid that window, because I am getting failed logs."
  • "When a bot is in production, sometimes the keystrokes will not work. I am not sure why, and we have tried to contact technical support. They said that they don't have an answer for this. It happens in the the remote environment when we are deploying a bot into AWS machines. So, technical support said this happens in AWS machines sometimes: If the bot is running and the machine is locked, then at that time, the key strokes will not work. They have provided that solution, but we are trying to avoid keystrokes now."

What is our primary use case?

Our company's main application is the SAP application, so we are trying to automate SAP and associated manual work processes.

How has it helped my organization?

We do plenty of manual processing every day. This is repetitive work where an employee will come and do the same task. The tool helps us to avoid those repetitive tasks and save dollars.

What is most valuable?

The most valuable feature is that it supports MetaBot for SAP applications. This is very useful for us when automating. Due to some failures with the MetaBot recording option, we are also trying to capture the things using object cloning, which is a good option too.

In version 11.3, they have a good security option. Tool-wise, it's pretty good to work on Automation Anywhere. If you compare it to other tools in the industry. It is very user-friendly and easy to develop processes. We liking using it very much.

They have launched the recent version A2019. That version will be very helpful for us.

What needs improvement?

Sometimes, the MetaBot fails using the recording option.

In previous versions, there were some limitations. There wasn't proper security when it came to credentials. We tried storing credentials, but the security level wasn't great.

When a bot is in production, sometimes the keystrokes will not work. I am not sure why, and we have tried to contact technical support. They said that they don't have an answer for this. It happens in the the remote environment when we are deploying a bot into AWS machines. So, technical support said this happens in AWS machines sometimes: If the bot is running and the machine is locked, then at that time, the key strokes will not work. They have provided that solution, but we are trying to avoid keystrokes now.

Unwanted windows are popping up. We have to train a bot to recognize the window if it comes up, know what it is, and click it. If it is interrupting our bot, I just want to avoid that window, because I am getting failed logs. 

For how long have I used the solution?

We started with the tool a year and a half year ago.

What do I think about the stability of the solution?

It is not 100 percent stable. We are trying to process a flow and will receive unexpected windows. The issues is that Windows will upgrade something on the back-end and the bot will fail. This is not a development issue. It is a Windows issue from their upgrades and pop-ups. We are trying to avoid that.

So, we are trying to develop an IQ Bot because of this. As of now, we haven't tried the IQ Bot, we have just installed IQ Bot and are trying to develop it. We have to train IQ Bot. 

What do I think about the scalability of the solution?

Nothing is stopping us to increase our scalability. The scalability is good.

How are customer service and technical support?

Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly and try to resolve the problems which we are facing day-to-day. 

We are now very stable with the tool and not having any issues. When we started with Automation Anywhere, we had issues. We contacted technical support, and they helped us.

Which solution did I use previously and why did I switch?

When this technology first came to market, I thought it was about robotic things, which we cannot do. However, when I started to learn about Automation Anywhere, it's completely different. It's a user friendly tool with drag and drop commands. A person just needs technical, logical thinking.

How was the initial setup?

When we started, we were not aware of the entire architecture of Automation Anywhere. It was like a new technology. I have a partial technical background, so I could easily understand the tool and its architecture. However, I observed that non-technical team members could also easily understand Automation Anywhere's commands. They way that the bots are built makes it very easy for non-technical people to understand the logic pieces if they have logic skills. They can develop bots. Compared to other tools, where users should have some technical knowledge, this is an excellent differentiator for Automation Anywhere.

What was our ROI?

We have developed 20 bots in our organization. We have a pretty good ROI as of now. 

What other advice do I have?

Go with Automation Anywhere. It is a very good tool. It has an easy to develop process.

You need to set up the proper architecture or you will fail in setting up your process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vimalraj Nagendran
Senior Manager Middleware at Extreme Networks
MSP
Bot use has returned hours back to the organization

Pros and Cons

  • "A project that we automated: A person used to spend about eight to twelve hours every week to finish the process. The bot finishes it in half an hour. Now, the person just reviews it, then passes along the information. This has helped our organization because originally EMEA and APAC would not receive the files the same day that they were processed. But because the bot only takes a half an hour, everyone can now receive the files on the same day."
  • "We had a major issue when it came to single sign-on. We couldn't get it working. There was a bug in Automation Anywhere that eventually got solved just a few weeks back. However, we have not implemented it. We have had hiccups with the single sign-on, but otherwise it was a smooth setup. We are not using single sign-on because of this bug."

What is our primary use case?

Our use case is spread across multiple areas: 

  1. We are using it in finance: automating the month-end process. 
  2. There are a lot of review processes that happen every week. We are in the middle of that.
  3. We have a product lifecycle management process that when we close the books on a product, information needs to go into multiple systems. We have another bot in system for this.

These are the three things that we have in production right now.

How has it helped my organization?

A project that we automated: A person used to spend about eight to twelve hours every week to finish the process. The bot finishes it in half an hour. Now, the person just reviews it, then passes along the information. This has helped our organization because originally EMEA and APAC would not receive the files the same day that they were processed. But because the bot only takes a half an hour, everyone can now receive the files on the same day.

What is most valuable?

We know the process. It doesn't deviate.

Speed: A process that would take two days for a person every month to do is now completed within two hours.

What needs improvement?

Right now, the audit trail sits in file systems. I would prefer it to be in a database where it is queryable and searchable. 

Another major downside is an upgrade. If I have to switch over from single sign-on to non-single sign-on, etc., then it's a complete reinstall. When I do a complete reinstall, I lose a lot of information because it's a new instance. I'm not able to bring information from the old instance and my metrics are all gone. I basically have to reset the whole infrastructure. I would like to see an option to switch over to single sign-on post-installation. It should not have to be a reinstall. It should be part of the installation or configuration.

I wanted to see a cloud version and mobile app but those will be available in the A2019 version.

I would like the bots to be more automatic without having to check emails, which is how we have our tool setup. Going forward, the bots should be more interactive.

What do I think about the stability of the solution?

So far, the stability has been pretty good.

We did have some issues when our database server sort of crashed. A lot of processes went uncommitted, so we had to engage the Automation Anywhere support team. They came in to clean up the database and bring the server back up. Otherwise, we have seen pretty good stability.

How are customer service and technical support?

So far, the technical support has been really helpful. We were even able to engage the customer success team when we needed them. They have helped us solve our problems, which is very good.

How was the initial setup?

We had a major issue when it came to single sign-on. We couldn't get it working. There was a bug in Automation Anywhere that eventually got solved just a few weeks back. However, we have not implemented it. We have had hiccups with the single sign-on, but otherwise it was a smooth setup. We are not using single sign-on because of this bug.

What about the implementation team?

We used our implementation partner for the deployment and implementing the bots. Our experience with them was good. Most of them are good developers. They have been able to solve a lot of issues and build a lot of processes.

What was our ROI?

We have seen ROI on two out of our three bot processes. We see ROI from hours returned back to us.

Which other solutions did I evaluate?

It is a lot easier to debug Automation Anywhere than UiPath because of the code. Our clients like Automation Anywhere which is another reason that we picked it.

What other advice do I have?

Automate several smaller processes within departments. Show the benefit there before implementing an end-to-end solution. This will get people excited about the solution and kick start the process.

We got our workloads for issues and our bugs fixed, which is why I rated the product a 10 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
NP
Developer at a energy/utilities company with 1,001-5,000 employees