Automic Continuous Delivery Director Customer Service and Technical Support

DevOps Architect at a tech services company with 51-200 employees
I like technical support very much because I've been in contact with the development team from the very beginning. I'm in a somewhat special situation, but they have been helpful from the very start. They were eager to listen to our change requests. But I also think that the development of the tool should go faster. The market is moving very fast, and I think it's very important that CA realize what its customers are asking. I need to push CA to get my new requests or improvements because my own customers are requesting them. They're eager to listen, to propose, to understand. They deliver it. But now it has to go faster. Otherwise, people will say, "Okay fine, the tool is there, but we want to see it evolving." It might be that due to the recent acquisition by Broadcom it might have slowed down. Sometimes my users sometimes are wondering will the tool stay or will they have to change tools? They see other tools coming on the market, so the competition is starting to be there. There will be more pressure on the CDD team to deliver newer versions. They do release multiple times a year. That's very fine, but I think they should release even more often. That's probably why they are going to the SaaS version as well. View full review »
Suzan Liu
Principal Engineer - IT Quality and Release at a transportation company with 10,001+ employees
Technical support is good. Their consulting service is fair since they do not have many SMEs for CDD. But technical support has been strong. View full review »
ALM DevOps Senior Consultant at a tech services company with 51-200 employees
Tech support is good. The tech support team is easily accessible. View full review »
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