Automic Service Orchestration Reviews

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Real User
System Consultant Process Automation at a pharma/biotech company with 10,001+ employees
Jun 27 2018

What is most valuable?

The most valuable feature is its connection to the UC4 product.

How has it helped my organization?

We are using Automic for job requests. We have automated the process, so job objects in UC4 are automatically created. In the past, we used automatic planning to ease job planning; they were done automatically in the system. At the moment, we... more»

What needs improvement?

We are hoping some features that were available in the past will become available again. I believe they are on the roadmap and are in the pipeline, so we hope they will be available again during the year. In the last two years or so, Automic... more»
Reseller
Solution Consultant at a tech services company
Jul 08 2018

What is most valuable?

The automation: * All the steps can be done automatically, when they need clear feedback (return codes). * We need to know why a task was successful or not, which is provided. * They have automatic recovery actions, normally. * It goes... more»

How has it helped my organization?

It provides a simple reduction of headcount and also a reduction of run through time.

What needs improvement?

From my point of view, we need clearer, more open RPSs. As an example, they need to go forward with risk RPSs. There needs to be features with more direction towards microservices, so we can have more modules which are usable. Over time, the... more»

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What is Automic Service Orchestration?

AUTOMIC Continuous Service helps cover your needs for delivering simple or complex IT services requested by your users, via a self-service portal or any other trigger.

Today’s reality in IT paints a different picture. Widespread complexity tackled with no reliability, no scalability and no visibility means no time to value.

Continuous Service from AUTOMIC enables you to evolve existing data center assets and helps you to integrate your hybrid and cloud initiatives without ripping and replacing existing IT investments and skills.

You can define services, assemble workflows to provision, change and remediate instances of the service, execute these automated actions on demand and access information on service instances.

Extensive flexibility and control of the automation enables adaptation to individual enterprise requirements including embedding into existing processes. At the push of a button, users reliably get the services they request. Continuous Service from AUTOMIC, part of the AUTOMIC Service Orchestration product, helps you thrive in the real world of IT. 

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