Automic Workload Automation Customer Service and Technical Support

Vinit Choudahry
Technical Consultant at a tech services company with 10,001+ employees
On a scale of one to 10, with 10 being highest, I would rate technical support a nine. So far, I haven't gone unanswered for any of the queries, except one. Their response time is pretty fast. It depends on how severe the case is. If it's just a general query, they respond within a day. If it's really critical, where your business is impacted, they respond within half-an-hour or an hour. I have had a really good experience with the tech support. View full review »
Christine Bauder
Assistant Director of Production Services
The technical support team is fantastic. Any ticket submitted is worked on quickly and professionally. The team is very good about following up to make sure the solution worked and, if it didn't, they will work with you until the issue is resolved. They are hands-down the most efficient support team I have come across and they are the one team that will always provide results. View full review »
ITSpeciac65b
IT Specialist Automation Service Coordinator at a financial services firm with 1,001-5,000 employees
We do use technical support. Unfortunately, that is the bad side about working with Automic. With every new version, things that would previously work, Automic breaks them. So, we have to report the new bugs. Therefore, every time when we patch the system, there is usually a new bug or a feature that was working, then it stops working. In general, the technical support's response is very quick. Maybe we are just a new customer, and we are on special care. However, if there is a major issue in production, then we simply get a call within five to 10 minutes, a call, not an email. They call directly to my desk. View full review »
Learn what your peers think about Automic Workload Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.
Mohamed Elazzouzi
Production Systems Engineer at Sofrecom
I do not contact CA technical support but my colleague does for many bugs and other security and system requirements. We need to change many things in our platform for security needs. We open cases with ONE Automation to help us with the skills for integration, development, and administration. Tech support has been helpful. View full review »
Jared Kessans
Lead Systems Administrator at Great American Insurance
We've used technical support on occasion. Every once in a while you run into something that you're unsure about or not sure how to utilize it. I've been happy with the support we've received. It's definitely improved, like I said, over the years. It's been great. The response has been much quicker. View full review »
SystemsE3ac2
Systems Engineer at a tech services company
I have raised several incidents. I have been quite content with how they have gotten back to me, which is good. Even with the transformation now to CA, I like the way they work. View full review »
VInce Sola
Manager, Application Administration at a leisure / travel company with 1,001-5,000 employees
Technical support is amazing. They always follow through and are extremely personable. They help as much as they can, and have no problem asking others on their team for help to make sure the right answer is given. View full review »
AutomicJ40b0
Automic Job Developer at a insurance company with 10,001+ employees
We work with a partner who offers technical support. View full review »
Reviewer401a1
Architect & Technical Director at a tech services company with 11-50 employees
I have worked with technical support, and we are pretty happy with them. The response time is long, but they have been ok so far. View full review »
Ali Imran
Head of Branchless Banking at a financial services firm with 5,001-10,000 employees
The tech support trained our resources to be self-sufficient. View full review »
Martin Mertens
Manager of Global Process Automation at Adidas Group
Technical support is excellent from our past experiences with Automic. At the moment, we are facing a few issues with the merge of CA and Automic. We hope these will be resolved soon. View full review »
Alain Feyereisen
Application Operating Service Manager at a financial services firm with 201-500 employees
The technical support is very available and competent. They have a lot of know-how, which they are willing to share. If you have big issues, they will quickly help you. View full review »
Adrian Northage
Automic Admin at IT Service Solutions Service Delivery
The technical support is very good. It can sometimes take a little long to get an initial response, but it is very good. They will persevere, and get to the bottom of whatever the issue is. View full review »
Yalin Yuksel
System Specialist at Türkiye İş Bankası
Turkey was our technical support during the project phase. They always help us to grow our jobs, automate new things, and when a new version comes they quickly adopt to the product. View full review »
Hesham ElSheikha
Workload Automation Expert at a financial services firm with 5,001-10,000 employees
Technical support is very good. View full review »
Learn what your peers think about Automic Workload Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.