We implement the solution for customers. 

We do the implementation of the solution. We have all specialized documentation that we follow making the process simple for us. We can deploy the agents from the console ourselves.

I worked with local partners during implementation. They had a very good background.

Initial setup was with a support representative. I can't say the level of expertise because I was not there when it was first installed. I can say that since I have taken over this department, any contact with Automic support has always met or exceeded expectations and any rep has always been well skilled at most things, other than Peoplesoft. 

We had some consultants when we started with it. They gave us an introduction and training. We also have training every year at CA Automic in Nürnberg.

It was implemented prior to my time of working with the application.

A few things were out-of-the-box. However, during the implementation, a number of things popped up which required coding, implementation, or electrical work, and the Automic team was able to fix these very quickly. 

The implementation people were very good, along with the experience. They know their job. They know the product. They understood the requirements very well. It took three to four months time to rollout this project into production.

Implementation was in-house.

It was through a Broadcom partner. The team was very experienced in the product, including with use cases in a company in the same area in which our organization operates.

We implement this solution for clients. 

When we build a new environment, I am involved. Workload Automation environment setup is smooth, but it could be smoother.

One thing which is not so smooth is CA Release Automation. When doing a PoC of CA Release Automation, and it is not so smooth to install because of the different communications between these components.

The implementation was done in-house using cloud automation, which provides the functionality to upgrade or install the agent and clients.

I did the initial setup myself.

The installer that had been given to us by Automic (now CA) was installing too many things that our security would not like. So, we went through a manual procedure, which was very hard and complex. What we did was, I wrote a script that ran through all the procedures. Then, at the end of installation, where it took me three weeks to write the script, the installation took only five minutes. 

We had an employee from Atomic design the system for us.

We used CDs to install it over 20 years ago.

I have done the deployment several times, myself.

My team is responsible for the deployment. One person is enough for the task. For the implementation from end-to-end, it should take between six and twelve hours.

Many of the things are handled by the CA Compilation team. We are on-site, assisting the technical team. We migrate across from the remote site to the client site.

There is a lot of coordination that has to be done with the customer. The environment, including the data, has to be ready.

Two or three people are required, on-site, for the deployment. One of them is an architect and two of them are engineers.

Once this solution is deployed, the customer takes over the operation, including the maintenance.