We have several corporate solutions that need to be integrated with our ITSM products.
Automic facilitates integration to ensure the correct execution of ITIL process workflows. The first was to create service offerings for provisioning virtual machines in both private and public cloud environments.
The creation of virtual machines would have to contemplate the current process of changes, releases, and configurations. Our service catalog should make service offerings available; these involved diverse operating systems, different hardware configurations, and some functioning web services.
An approval process would also be contemplated, where the main steps would be the registration and closing of the change tickets, as well as the registration and deactivation of the generated configuration items.