We can get more done in less time. It increases productivity, which ultimately increases our revenue.

We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side. It has also helped us track tickets, so stuff doesn't get lost, and we're spending a lot less time on PC maintenance and patching.

We originally had around three techs supporting probably about 150 or so PCs. We're currently supporting 600 PCs with the same amount of techs. The bottom line is you can do a lot of extra work without increasing your staffing.

• AEM improved our organization as we switched from N-able. N-able had very poor Mac support, and since we have a lot of Macs, AEM came in handy as their support is great for Macs. 
• It shaved off some costs. Although, it is pretty comparable in pricing to N-able. 
• We like their support team much more than N-able.

At the start of the pandemic, when our office went remote, we were using an older solution to push changes or a group policy, but they had to be on the VPN for it to work. With Datto, I can write up a script, and it can change a file and install a program on any machine as long as they have an internet connection. So, there is no need to be on the VPN or in the office. It has helped us to be a more remote IT group.

It monitors the machine, and it tells us if the memory is full. It tells us how long it has been online and if it needs to be rebooted. If there is a problem with the machine, we're able to remote in. A person can contact us through the machine, and then we can remote in the machine by using this tool.