Datto Remote Monitoring and Management ROI

DG
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

Less than six months.

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DM
Chief Innovation Officer at TSA

Right now, with the way the product is, it's a wash because Windows has some automated tools to do updates, and it also has some reporting tools that can be implemented online or via the scheduler and the built-in log utility. You can set it up in the scheduler to send out information every time the update will occur. You can indirectly achieve a lot of what this product currently does with your own creativity. It's built into the system. 

So, in terms of what it costs and what it saves you on time for just the update portion of it, it's a wash. If it allows you to push out configuration and settings on a global scale, that's where the benefit will come. That's what I haven't found yet, and that's where I'm very disappointed. If a client's office has 75 people, and I have to make changes to 75 computers, when I send a tech out there to do that, I know it'll take two days minimum. That's because he's not going to be able to get onto every computer immediately. He is going to wait for somebody. There is going to be a lot of dead time. If I send him after hours, I will have to pay time and a half because he's doing it after hours. He will be able to work a lot faster, but we're still looking at several hours' worth of work. Now, if I can do it from a console and push out these changes to all 75 computers in 20 minutes sitting in front of a console, that saves me a lot of money. I'm breaking things down to what makes more sense. Right now, it's not making monetary sense.

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Buyer's Guide
Datto Remote Monitoring and Management
April 2024
Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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