Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful.

Datto Remote Monitoring is a little more robust compared to Automate. Datto has components that let you audit inventory and stuff like that. You can see which customer had which device or what devices haven't been rebooted within the last 30 days. It lets you access and run scripts on any device across the whole site. 

For example, I had to do updates for a credit union on the first Sunday of every month, so I created an MSI script, added that to a component, and ran that component across all the devices. It updates every device instead of requiring me to each one manually. I can also access the Splashtop agent through Datto, go to the command line, and do it that way, which takes only an hour or two. 

If you make the component, you can save it to Datto. Once you save it, you can go to that particular site, check the component list, click that one, click the site, check the site off, and send. You can set it up to send you an alert if it fails. If you don't want to build your own components, you can use the ones Datto provides you. Every month, the component store updates with different components, like removing passwords, Kaspersky removal, BitDefender removal, etc.

I also like how Datto integrates seamlessly with the Autotask ticketing system. It was simple to get it configured. They implemented something within Datto to where you could go straight to the RMM management console and pick up the ticket associated with a particular device or the history of tickets that was involved with that device. You could add a device to a ticket by clicking on the device within the ticket unless a person sent the ticket for somebody else, like if an administrator sent the ticket for one of their users there. But, a lot of the time, when the users send a ticket in, they send it from the device that has the issue. Within the ticket, we can click the actual device that was in there. 

The alerting system: It helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc.

We also find the scripting to be very valuable. Instead of some proprietary scripting language, such as what is seen in N-able, we are able to run batch files, PowerShell, and many other types of scripts.

The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.

It has a single pane of glass, and it integrates well with other software.

The project management and task management features work well. It's a decent product in that regard.

It is relatively simple to use.