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Network/Systems Admin at a tech services company with 1-10 employees
Real User
Found devices I didn't know existed and has decreased our mean time to resolution

Pros and Cons

  • "It also automatically updates network topology. Once it discovers something new, and we allow it, it will update it within the interface. Then, when you log in to the cloud, it shows it. It's kinds of neat. It shows you exactly where things connect. We can see and connect the dots."
  • "Sometimes we get false positives, which every now and then is not a big deal. But it would help if they made it a little easier to suppress some of the alarms."

What is our primary use case?

We really needed something for reading logs, so we can go back in time, and also something to monitor our network and our infrastructure in real-time. I use it for everything as far as monitoring in real-time goes, to see what's going on in our network, along with Kace. 

It's deployed on-premises, but it's using the cloud to get to you. You can use it on-premises, but we prefer the cloud.

How has it helped my organization?

Its network discovery capabilities are very quick and very precise. It really drills down and finds different devices. It found devices I didn't know existed. As a network administrator, that is horrifying. Our team is pretty small and we were hired to tighten things up. Auvik has helped us to do that. It has taken a while, but we found some little switches that people put in years ago that I didn't even know existed.

In addition, it has decreased our mean time to resolution. Something that would take me a couple of hours now takes 30 minutes.

What is most valuable?

For what I do, the real-time monitoring is the most important feature. When I log in, I can drill down into the network where I'm seeing the issues. It sends an email, "Hey, I cannot communicate with the server." Sometimes it's a false positive, but when I see it several times, there is something else going on and I drill down into that.

It also automatically updates network topology. Once it discovers something new, and we allow it, it will update it within the interface. Then, when you log in to the cloud, it shows it. It's kinds of neat. It shows you exactly where things connect. We can see and connect the dots. It shows you, for example, that this switch has access here, which has access there. And maybe you didn't want it to have access there. It helps you drill down and say, "I didn't want to go this far."

It does out-of-the-box backing up of your running-config for your routers or for your switches. If I need it, it just takes seconds. I can just go to our Auvik port in the cloud, and it's there.

You have to use MFA with it, always. And it's constantly updating for security, and that's very important in today's environment.

What needs improvement?

This is not even a bad issue, but when Auvik can't get to your network or can't get to a device for whatever reason, it does send you alerts. But sometimes we get false positives, which every now and then is not a big deal. But it would help if they made it a little easier to suppress some of the alarms. But that's really a feature I don't have to have. Sometimes more is better. If you had to twist my arm and to make me come up with something, that would be it.

For how long have I used the solution?

We bought Auvik in the fall, about eight months ago.

What do I think about the stability of the solution?

Generally, we have not had an issue. If it's going to be offline, Auvik will tell you well ahead of time that they're going offline for maintenance. It's almost never down. It's only been down twice and the most recent time it was back up very quickly.

What do I think about the scalability of the solution?

It's very scalable. I would definitely give it five stars on that. In our environment, it's looking at 1,562 devices.

How are customer service and technical support?

I've only had to use their technical support a couple of times and they were top-notch. They were polite and, both times, it was a very dumb question on my part and they didn't make me feel dumb. They are very sharp men and women.

Which solution did I use previously and why did I switch?

We didn't have a solution before Auvik, other than manual scripts that fit our needs until we grew. Once we grew and it got so overwhelming, Auvik really helped with that. It was very robust, but it wasn't all over the place. When it was said and done, we really loved the whole platform. It was very user-friendly.

How was the initial setup?

It tells you right out-of-the-box the credentials that it's going to need, such as SSH, your logins, et cetera. You set up the network that you want it to go monitor and, with the IDs and passwords, it pulls all the information in. You have to open up and allow Auvik in from your firewall. There are some prerequisites you have to take care of to use it and you may want to suppress a few alarms, out-of-the-box. It took a couple of days and then it had what we need, right there. 

It took some getting used to, but I started figuring things out. And they were always available for any questions that we had.

Currently, it's just our director,  the engineer, and myself who are using Auvik in our company. We're looking to get everybody more access but we just haven't gotten there yet. I'm still trying to figure it out myself, to learn more as I go with it. 

As a cloud-based solution, it requires no maintenance on our side, unless we have to update a password. But there's nothing for us to do in Auvik in terms of maintenance.

What was our ROI?

For me, part of the return on investment is just knowing it's there. If you need to pull back for litigation, or our 911 facilities are down, that's when you get your return on investment. You don't know how much your return is because it prevents stuff from happening, stuff that could be very costly.

The time to value is excellent. It's worth every penny that you pay for it. It will save you money. It might not be something that finance or an accountant can see, but if you look at what it's preventing, or what it's helping you monitor in the long run, where downtime and the like could be an issue, it helps you get ahead of the game and you're saving money in that way. We're government, so we're not making money outside of taking your taxes, but at the same time, it is saving money. You may not be able to put a dollar value on it, but I can tell you, you are saving money.

For me, it's security. That is why we have it; for security and to help prevent something from happening that would cost a bunch of money. That's where it saves you. And for auditing purposes, it helps you with litigation.

What's my experience with pricing, setup cost, and licensing?

I didn't deal with the pricing of it. Our director did. It took some back and forth negotiating, but we did get close and came to a compromise. Definitely look for your sales rep to take care of it. They really went out of their way to help us out so that we could get the product.

Which other solutions did I evaluate?

We looked at several products, including Splunk, NetScout briefly, and PRTG. SolarWinds was a product the company used before I got here but we just didn't use it after I started.

With Auvik, I really like the reporting. That's really what sold it, along with the layout. It was just easier to get around and it made more sense. I don't have to sit down and really study logs. And it works in real-time. Some of the other products took a while to give us the reporting, but with Auvik it is right there. If I have an issue with, say, a switch or there is a network where everything is going down at times, Auvik has a great reporting tool and I can just pull up my reports. I can see all the problems I've had. And you can pinpoint things. It tells you, "Hey, you might want to look here. And these could be the reasons why this is happening." The other products didn't do that.

The auditing of the syslogs was important to my director. That was a big selling point for her and that's how we finally got her to buy Auvik. She really likes those for auditing purposes. It was exactly what she was looking for. And for the rest of us, the engineers, it had what we were looking for. It does it all.

What other advice do I have?

My advice is to use their technical support. Yes, you can learn it on your own and it will help you, but don't be scared to use their technical support. Their support is top-notch. Most of them have probably forgotten more about network security than you have ever known about it. Use them. They want to help you. They have training available, so use the training. They offer it to you as part of the package. Watch the videos and do the training, but do not be scared to use their technical support. They're there to help you.

For what Auvik's doing with the switches, I use it all the time. I always look at my emails for any reporting that it does. I usually know a site will go down, because of alerts from Auvik, before anyone calls. Anything from Auvik goes to my alarm. As soon as it reports, I know they're down, even before they call. I use it a lot.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Jon Douglas
Information Technology Specialist at a non-tech company with 51-200 employees
Real User
I'll often see something change on the screen and, as a result, will know about an issue before I get a ticket or phone call

Pros and Cons

  • "The TrafficInsights feature not only shows me network bandwidth usage without the need for expensive, in-line traffic decryption, but it gives me which device is using the most traffic. It ranks devices by which are using the most CPU, memory, storage, and it keeps those up to date, non-stop."
  • "They may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with..."

What is our primary use case?

I use it on a daily basis to monitor the portion of my network that is backbone.

I have cloud access, but the collectors are on-prem.

How has it helped my organization?

It allows me to see a lot of problems before customers do. By the time they're calling me to say, "Hey, I've got an issue", I can usually tell them I have already seen it and I'm already working on it. There are many times that I'll get information on the screen or I'll see something change and know about an issue even before I get a ticket or a phone call. The most recent one was that I had a site go down on a weekend. Because we're a Monday-through-Friday company, I came in early on Monday morning and, by the time others showed up, I was pretty close to having everything resolved. They called me to say, "Hey, this isn't working," and I said, "Yep, I know. I've already been working on it and it will be up shortly."

It frees up some of my time for higher-value tasks. The first thing I do when I come in, every day, is pull up Auvik. In that single pane, I can see what my network status is and whether any site is down or if it's showing me there are issues. If not, then I can move on to whatever else I need to accomplish for that day.

Another benefit is that it automatically updates network topology. When I change out parts of the network or upgrade to a new device, once I've got it set up with SNMP, it automatically reconfigures what I see on the screen, including where everything is connected. I don't have to do anything to make that happen. That saves me a lot of time.

And when it comes to the backbone, it has decreased the mean time to resolution in a significant way. And because it provides automated, out-of-the-box device configuration for backups, for almost everything I have, it saves me time, a good 10 hours a month, and on the order of a couple of thousand dollars a month.

What is most valuable?

The most useful features are that it allows me to see and monitor my entire network solution in one place. I can see if everything is up or down and whether I have any issues. That single-pane aspect is helpful.

In addition, so far I have found it to be super-easy to use. Since the setup and getting everything running, it has been really easy to use. Setting up collectors for the network discovery capabilities was super-easy as well. Once we did that, it pretty much took care of itself.

And the TrafficInsights feature not only shows me network bandwidth usage without the need for expensive, in-line traffic decryption, but it gives me which device is using the most traffic. It ranks devices by which are using the most CPU, memory, storage, and it keeps those up to date, non-stop. Most of the time I just have the main window open and it literally shows me everything that's important. TrafficInsights will also show me when a certain percentage of capacity for a particular device or network has been hit. That has helped me a few times, resulting in an upgrade of a few services for network connectivity because we were using more data than would actually flow. It has helped improve our network performance. I have 11 sites, overall, and after analysis based on Auvik, I increased the bandwidth for connectivity to the outside world for two of our sites because they were using more traffic than we were able to put through.

What needs improvement?

So far, I haven't had an issue with it. But I could see where they may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with, but the lack of that type of integration doesn't stop me from doing what I do.

For how long have I used the solution?

I have been using Auvik for about nine months. Technically, I've been using it longer than that, but I've been using my implementation for about nine months. Previously, I was using it through an MSP and when we dropped the MSP I purchased an implementation for our company directly.

What do I think about the stability of the solution?

So far, I've had no issues with the stability. It just works.

What do I think about the scalability of the solution?

I would assume it scales pretty easily. While I have 11 locations, none of them are massively huge. The number of devices I'm looking at and monitoring is probably pretty small compared to most businesses, but it seems to scale pretty well when I do add things.

How are customer service and support?

From the occasions I have used their technical support, I would rate it very highly.

Which solution did I use previously and why did I switch?

We had quite a few other tools that we were using or trying to use, and Auvik replaced them. By not using those other tools it is saving us $10,000.

How was the initial setup?

The initial setup was pretty straightforward for me, but I had used Auvik before quite a bit through my MSP. But even if I had never used it before, with their help, it would have been pretty simple. The ease of implementation, network scanning, and setup were all super-easy.

Our deployment took a couple of days. I can't even compare the setup time for Auvik with the solution we had, which was NetSupport Manager, because I never did get the other system running. It just wouldn't work. The implementation was very convoluted and buggy. It never worked even close to the way I expected it to and I just ended up dumping it before I could get it running. The time savings associated with the setup of Auvik probably saved me over $10,000.

And when it comes to maintenance, it doesn't take up any of my time. Since the initial setup of the collectors, I haven't had to do anything. All my equipment is done and monitored. If I add a piece, I obviously have to set it up to get hit up by Auvik. Other than that, I don't have to maintain anything other than do the normal maintenance for my servers, which is where the collectors sit.

What about the implementation team?

I only used Auvik to help with the setup.

What was our ROI?

The time-to-value, for me, was almost immediate. Once we started implementation, I was able to start seeing stuff even on day one. And by the time we had it fully implemented, I was already seeing value out of it.

And if I compare the cost savings we have realized by using the solution versus its costs, we're on the positive side.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable for what we get. It's billed by certain, core network devices that it monitors, but I'm not billed for all the devices it monitors. For example, wireless access points and small things like that, throughout the network, are not billed. They mainly charge for firewalls, routers, and switches.

I haven't seen any costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I researched other solutions, but because I had already used Auvik and I liked what they had. That research was more, "Hey, what's out there?" but I was not really interested beyond that.

What sets Auvik apart is the ease of use. Once it's set up, it gives you that single pane. That's the first thing I look at when I come in the morning and it tells me whether I'm good or not.

What other advice do I have?

Go for it. It's a really good solution. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Learn what your peers think about Auvik. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
541,708 professionals have used our research since 2012.
Deep Singh
Head of Global Network at SIS Securitas
Real User
Top 5Leaderboard
Its network topology has reduced the number of failures in our operations

Pros and Cons

  • "Auvik automatically updates network topology. Since it automatically updates the topology, we proactively know what is happening in a country or our branch offices. It also alerts us if there is a topology change, e.g., if it discovers anything new in that country. So, it has reduced the number of failures in our operations. We went from being reactive to proactive. So, we are no longer reacting to what is happening and others are doing. This has saved us about two to three hours a day. We used to spend two to three hours every morning checking the firewall and router logs for malicious behavior."
  • "They need to improve the reporting system. They still don't have a proper reporting system in Auvik. They have built a dashboard in Power BI using APIs, but they should build some sort of report within Auvik itself. If Auvik fixes the reporting or comes up with a good reporting module, it will change the game."

What is our primary use case?

We are a multinational company in almost 55 countries. One of the reasons why we selected Auvik was we wanted to have insights into our networks. Ultimately, we can control them at a central level. Auvik was the best fit because it has:

  1. A cloud-based solution using a SaaS model. 
  2. Visibility into end users using tools. 
  3. Terminal auto-connect, where we can connect devices from Auvik. 
  4. Some sort of an audit. 
  5. Backup consultations in the tool, which it maintains. 

It has really eased our life in terms of network operations.

How has it helped my organization?

It is improving our network operations in 55 countries, including the US, Latin America, Europe, the Middle East, Asia, and Oceania. 

Auvik automatically updates network topology. Since it automatically updates the topology, we proactively know what is happening in a country or our branch offices. It also alerts us if there is a topology change, e.g., if it discovers anything new in that country. So, it has reduced the number of failures in our operations. We went from being reactive to proactive. So, we are no longer reacting to what is happening and others are doing. This has saved us about two to three hours a day. We used to spend two to three hours every morning checking the firewall and router logs for malicious behavior.

The automation of network mapping enables our junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. The type of views that we have Auvik automatically discovering has helped our operations, as issues get resolved at Level 1 or 2 with the help of the topology. They don't go to Level 3 until they are serious. 

Auvik has decreased our mean time to resolution. Around three years back, there always used to be a heavy load on Level 3. Nowadays, in a month, there are maximum two tickets that reach Level 3. They all get sorted out in Level 1 and 2.

What is most valuable?

The most valuable feature is the auditing part. Whenever we are doing any changes, it captures those changes. Date-wise, if we want to refer back to them, we just need to view the date when we did those changes and it will give us a comparison of what has been changed from the last concept. 

The Auvik terminal's service is a value-add to our operations.

It is very user-friendly. It is easy to use, understand, and deploy. My guys have not taken any training from Auvik, but we have learned the systems quite quickly. Because it is user-friendly, you don't need professional training for it.

Auvik's network discovery capabilities are awesome. It not only discovers the network, but it also gives you a map by designing how your network will look like in your environment.

Auvik has very good alerting modules. If a connection or device goes down, it alerts us right away. A good part of that alert is it has some sort of intelligence mechanism. For example, if the router or network device has some sort of malicious activity or critical issue, then it alerts us upfront. It will say, "Hey, you have some issues that you might need to check." It alerts us to critical elements before something bad happens. 

What needs improvement?

They need to improve the reporting system. They still don't have a proper reporting system in Auvik. They have built a dashboard in Power BI using APIs, but they should build some sort of report within Auvik itself. If Auvik fixes the reporting or comes up with a good reporting module, it will change the game.

I have already talked with the CEO of Auvik about this. He agreed that he will be working on getting some reporting systems in Auvik. As of now, they only have reporting via Power BI, and it is an additional cost to get the Power BI licenses. Another drawback, the Power BI reporting is not that accurate and you really have to struggle to get the reports.

For how long have I used the solution?

I have been using Auvik for three years.

What do I think about the stability of the solution?

It is a SaaS-based tool. Auvik takes care of their hosting environment. So far, I found this solution to be more stable compared to other tools that we have used on-premises.

What do I think about the scalability of the solution?

The scalability is good. An important thing about Auvik is that this tool is available from anywhere. For example, we are in a pandemic situation today and forced to work from home. Auvik gives us the capability to do our network operations from anywhere. This is one of the important features that I like about Auvik. For the on-premise solution, you have to make sure you are in the company network and have the VPN connected with the resources.

In my department, we have 46 people using it.

We are expanding Auvik into other countries. For now, we have expanded it into Europe and Asia as well as starting to expand it into the US. So, we will have a long journey using Auvik.

How are customer service and technical support?

Their technical support is good. They need some improvement. They are not quick. Whenever we raised an issue with Auvik, which was two or three times, the technical support was a bit slow in responding to our issues.

Which solution did I use previously and why did I switch?

We used to manage the firewall and routers manually, connecting to the countries' VPN. Today, we don't need to have them connected. We can just manage it from a single Auvik console. This has really changed our network operations. 

How was the initial setup?

The initial setup is an easy, straightforward process. You just need to download the Auvik collector, and it is just three steps: next, next, and next. Then, it is complete. From the employee perspective, it saves you at least four to five hours. Other tools take people  a working day to deploy one site. Whereas, Auvik takes just a few minutes. The reason for that is they have their automated discovery capabilities, where you just put in your SNMP credentials.

What about the implementation team?

I deployed myself in five minutes.

What was our ROI?

Three years ago, we used to work out of the office for hours doing maintenance, like patching and upgrading tools. My guys are no longer doing night duty for operations like that. We don't do any maintenance on Auvik because it is done by Auvik.

What's my experience with pricing, setup cost, and licensing?

Compared to other products, Auvik's pricing is more feasible since you get all its features. You pay for licenses on a per network device basis. It monitors hypervisors, but does not bill for that. There are no additional costs, which is something that I like.

Which other solutions did I evaluate?

We did evaluate a couple of tools, both on-premises and cloud, then we decided to go with Auvik.

Auvik works smoothly compared to other tools. It also discovers the entire network in a respective area, then Auvik maps it automatically and gives you a good topology. This was a key factor in our decision.

What other advice do I have?

Auvik is for any networking department. If you have a very complex network or a lot of devices that need to be monitored, Auvik would be the best fit. Auvik is not for a simple environment. If you have 10 devices or 10 branch/site offices, then Auvik is not a good fit because it will become expensive.

We are still in the testing phase of the TrafficInsights feature, which gives you full visibility into what is happening on your network. Also, the TrafficInsights feature will help you to say where protocols or services are consumed heavily. In the long run, it helps you to optimize your bandwidth based on your country consumption. It gives you a lot of details and integrated traffic insight, which we unfortunately need to hold back on because of data protection laws. 

It doesn't configure out-of-the-box automatically. That is a manual job.

For an enterprise environment, I would rate this solution as 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PB
Information Technology System Administrator at a energy/utilities company with 11-50 employees
Real User
Top 20
The traffic insights dashboard enables us to see the breakdown of the traffic over our network

Pros and Cons

  • "The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network."
  • "Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated."

What is our primary use case?

I have access to Auvik as the system administrator to use it to view my network and manage the various pieces of it. 

I needed a solution like Auvik because I wanted real-time network mapping. At the time, we were using Visio diagrams, which are obviously very hard to keep updated. And so to have something that is running the cloud in real-time on what our network looks like was something I really was interested in.

How has it helped my organization?

When I have my backups run nightly, Auvik is able to tell me specifically which ports on the switches are being utilized. I'm able to label that so when I see traffic on my network at 10:00 AM, 10:00 PM, or in the middle of the night, I know it's regular traffic and not something that could possibly be an issue.

It helps to put out fires before people or end-users even know there is a problem because of how things work with notifications and everything. Through alerts and automation, we are able to resolve before a lot of people are aware of an issue.

What is most valuable?

The most valuable feature is that it maps out of the network. It is very helpful to see an actual visual representation of how our network is connected. The traffic insights dashboard is also valuable so that we can see the breakdown of the traffic over our network.

Auvik is very easy to use. The URL or the page is very intuitive and very easy to navigate.

The network discovery capabilities are very good. After I put new devices on the network and I want to see them within 20 minutes or so, it picks it up. It's very good.

Auvik automatically updates our network topology. This has shortened our operations. Our network is more organized and it allows ease of finding issues or finding the path of the network that the traffic is taking. It takes a lot less time to figure that out.

It decreased our mean time to resolution. The particular piece of it usually takes me a while, so it saves around 20%.

The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network.

The traffic insights feature helped to show where our system is experiencing performance issues. We are able to see by looking at the daily reports that we run where we're slow or what pieces of equipment have a slower connection than others.

I was able to tweak a few of that so that's increased it by around 20%.

What needs improvement?

I don't really have any points of improvement. The few times I've had to call their customer service or use their customer service, they've been pretty prompt and I've been able to get issues resolved pretty much with one phone call. So I don't have any issues there. 

For how long have I used the solution?

I have been using Auvik for around one year. 

What do I think about the stability of the solution?

Everything's always been available. The maintenance windows have always been adequately advertised beforehand, so I haven't had any issue with availability.

What do I think about the scalability of the solution?

It's very scalable. With the way they have it set up as you need it on the managed devices, scalability happens very quickly. You can add endpoints as needed.

I'm a small shop so we have between 150-200 endpoints. We don't have any substantial plans to increase usage at this time. 

How are customer service and technical support?

Every time I've had to call them with questions or issues I've been able to resolve everything with one phone call. I've never really had long hold times or anything like that. I'm very happy with their support.

Which solution did I use previously and why did I switch?

The ease of use is definitely higher with Auvik as well as the price points, which is why we went with Auvik. A lot of the other solutions we looked at were much more expensive. 

How was the initial setup?

The initial setup was very straightforward working with our Auvik tech. We walked straight through it. I think it got done fairly quickly and fairly easily. We had it up in less than one day.

It requires no maintenance. With me not having to manage it, it's something that's always available. So the fact that I don't have to take my time away to manage it, is always a bonus.

The time savings that the setup has saved us comes out to around $2,500 per year. 

What was our ROI?

With the troubleshoot time being lessened, we were able to get a pretty decent ROI.

When taking into account Auvik's setup time and automated network mapping and documentation, if I were to compare setting up a map, how we did it previously with Visio, that would take at least a few days of my time versus having it done automatically for me with Auvik. I'm not quite sure how that equates to dollars and cents. But it's at least three or four days of work that's not needed to be done.

What's my experience with pricing, setup cost, and licensing?

Pricing makes sense. I know they do it by managed device. Compared to everything else that we saw out there, they were very competitive with how they ran things. I think what they charge and everything makes sense.

There are no costs in addition to standard licensing. 

Which other solutions did I evaluate?

The only difference between Auvik and the other solutions that stick out is that a lot of the more expensive ones have more AI built into them to allow better troubleshooting of network issues. Auvik doesn't seem to have that, but I'm sure that for the price, you get something very good. Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated.

What other advice do I have?

Keeping in touch with our original Auvik rep has helped. He's been my main point of contact when it comes to anything else I've needed with Auvik because obviously, they know. Instead of going through the standard support stuff, actually having somebody to email and contact has always been beneficial. 

I would rate Auvik a nine out of ten. AI implementation would make it a perfect ten.

Which deployment model are you using for this solution?

Public Cloud
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Rob Brun
CTO at Pierce Companies
Real User
Top 20
Started providing value right away by immediately sending out alerts

Pros and Cons

  • "Auvik is easy to use. The first thing you see when you open it up is a map of the United States or wherever you are, and it shows the locations of all of your network endpoints. For discovery, you set credentials and manage the credentials and it tells you when it needs a new credential. So you just click the "Manage Credentials" button and it takes you to the right spot. You enter in a new credential and then it starts looking closer at the device. It can give you all kinds of information from inside the device's log. We use it for CIS logs and we use it for just regular logging. The CIS log was something I was looking for in the other products, just so we have a place for the CIS logs to congregate so we can look them up."
  • "The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do."

What is our primary use case?

We use Auvik to monitor two different domains and to review any trouble that might come up. It's opened our eyes to some problems that we've had on the network and now we're working to fix those.

How has it helped my organization?

One of the things we noticed is that our wifi access points were throwing a bunch of errors. So we're in the process to replace those access points.

It is also very good at notifying you if the network goes down, and then it'll tell you if it's cleared or if it's come back up. 

Auvik started providing value right away. The APs immediately started sending alerts. It's really important that the wireless network works properly over at that location. Looking at the alerts, it's got big problems, and it's just because of old devices.

What is most valuable?

The alerts that it sends out are the most valuable aspect of this solution. The maps are okay. The interface is okay, but the alerts are what I really like.

Auvik is easy to use. The first thing you see when you open it up is a map of the United States or wherever you are, and it shows the locations of all of your network endpoints. For discovery, you set credentials and manage the credentials and it tells you when it needs a new credential. So you just click the "Manage Credentials" button and it takes you to the right spot. You enter in a new credential and then it starts looking closer at the device. It can give you all kinds of information from inside the device's log. We use it for CIS logs and we use it for just regular logging. The CIS log was something I was looking for in the other products, just so we have a place for the CIS logs to congregate so we can look them up.

The menu on the left-hand side is very straightforward and clear. If you want to see it, just log on to a certain endpoint, bring up that endpoint, click CIS log on the left-hand side, and you'll see the CIS log.

It's easy to navigate. Everything is intuitive and easily accessible.

The network discovery capability is very good. Last week we refreshed one of our locations, and while an employee was out there refreshing the location or replacing devices, I could sit and watch Auvik find the new device and start mapping it. It automatically updates our network topology.

There's only one other team member and he doesn't use it. So it's just me that uses it. And I use it to make sure that there are no loops in the network or the network is not configured wrong. Every once in a while, the map will do something funny and we'll have to try to figure out what it did. You are better off if you physically document the ports that things are plugged into and then put those into Auvik, which is not hard. You just click on the connection line and go ahead and edit it.

We never would have known that the access points were a problem until Auvik came along. The location that has the bad access points was running slow and we could not figure out why without Auvik. The network was basically configured wrong. Something was plugged in and created the loop. Within hours, we could have somebody go onsite to fix it.

We use the TrafficInsights feature a little. It shows us network bandwidth usage without the need for expensive inline traffic decryption. The part that's important to me is the application breakdown. It breaks down the applications that are running and taking up bandwidth. It lists all the applications that are taking up bandwidth.

What needs improvement?

The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do.

Everything else is pretty simple and straightforward and easy to use.

For how long have I used the solution?

I have been using Auvik for six months.

What do I think about the stability of the solution?

It's always been stable for me and available. They do have scheduled downtime, but that's usually in the middle of the night and it's usually pretty quick.

What do I think about the scalability of the solution?

We have a small network. We do have two domains, which a lot of things don't work well with as far as network tools, but Auvik works great. It just picks out both networks and we go from there. 

We're monitoring 575 devices with Auvik. We've maxed out on our network. We might add other devices.

It requires zero maintenance from our side. 

How are customer service and technical support?

I've used support once or twice and they were efficient, quick, and solved the problem. I don't remember what the problem was, but they were quick and efficient about it.

How was the initial setup?

The initial setup was very easy. We use VMware, so we set up the connectors that we needed and Auvik just started working. It started going through the network and building maps at each location. It was very simple. The setup took a few hours to a day.

What was our ROI?

It's too soon to have seen ROI, but I'm sure we will.

What's my experience with pricing, setup cost, and licensing?

The value is there. It's not that expensive per device and it's licensed per device. Unlike some of the other tools that I use, it's not really expensive. It's a good value for the price.

Out of those 575 devices, 49 of them are billable. The non-billable devices are workstations and printers.

What other advice do I have?

Everything just worked. The important thing is to set up your devices properly so that there are passwords and ports that Auvik can use so that it can get in, get the configuration, and also flag any alerts.

I would rate Auvik an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
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CR
Global IT Security Administrator at a manufacturing company with 1,001-5,000 employees
Real User
Automatically builds and updates network topology and helps us in standardizing our platforms

Pros and Cons

  • "The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything."
  • "They can definitely build more alerts."

What is our primary use case?

We use it for visibility into remote sites. We use it to fix misconfigurations that come up, investigate network issues or network slowdowns, and alert us if devices go down.

In terms of deployment, it is pretty much all cloud-based. There is an agent that you put on a server for your site.

How has it helped my organization?

We have been able to see potential misconfigurations across the network where things like STP are not set up properly. 

It has helped us to deal with issues proactively. When disk space is low on endpoints or servers, we have set up alerts to preemptively reach out to people so that we can take care of it before it becomes a bigger issue. We are able to let users know that we need to upgrade the storage on servers or endpoints.

The automation of network mapping has allowed us more time to focus on things that we deem necessary. It has enabled our junior network specialist to resolve issues directly and freed up senior-level team members to perform higher-value tasks.

I am sure it has decreased our mean time to resolution, but it is something that I need to reconfirm with our local system administrators. 

It automatically updates our network topology. It has also simplified our operations and saved the time of our staff members to a limited degree. Our structure is a little bit different from most companies, so I can't describe the full impact, but it has been helpful for the visibility that it provides into local networks.

What is most valuable?

The visibility that it provides is probably the most valuable feature because we need to know what our sites look like. Understanding what our sites look like and knowing about what kind of network gear or network equipment these sites are running is very important for us. Previously, we didn't have visibility into everything.

Its network discovery capabilities are excellent. It is able to automatically scan subnets as long as they're reachable from the host machine. After you have installed it, you can choose which subnets you want to scan to build your network. It will automatically build a topographic map of the network, which is good to understand the structure of each of these networks. It does this in a fairly quick response time and with ease of use and ease of access. 

Alerting is a great feature. We have been able to set up alerts for devices to preemptively reach out to users and let them know that we need to upgrade the storage on servers or endpoints. 

It is very easy to use and deploy. You can easily configure network monitoring on the sites.

What needs improvement?

They can definitely build more alerts. Firewalls can be more integrated to provide more information, and there can be better integration with Meraki. 

It also needs ports for stack switches. Getting into the Office 365 realm would also be a good thing for them.

For how long have I used the solution?

I have been using Auvik for about eight months.

What do I think about the stability of the solution?

It is rock-solid in terms of stability. We have not had any downtime. It hasn't gone down on us. Maintenance windows are scheduled appropriately, and notifications are sent out in advance.

What do I think about the scalability of the solution?

It is very scalable. It is currently being used in 15 to 20 different networks. Across global sites, we probably monitor more than 1,000 devices.

How are customer service and technical support?

I haven't really had to use their technical support. We've just taken help from our onboarding success manager.

Which solution did I use previously and why did I switch?

We needed something that was easy to deploy and gave us visibility. We also needed something that we could standardize across the sites.

How was the initial setup?

It is certainly easy enough to deploy. Our strategy was to work with each site for a couple of hours to install the agents and have the credentials in place in Auvik. We repeated this for every company that we had, and it took us about two months to deploy it to more than 20 organizations. 

What about the implementation team?

In its deployment, 10 to 15 system administrators were involved. Auvik has an onboarding specialist, and this specialist was the only person whose help we required. Their specialist was top-notch, professional, and caring, and our experience was great.

It is a cloud-based solution, so we don't have to do any maintenance. 

What was our ROI?

We have seen our return on investment in terms of visibility and standardizing of platforms. Auvik has enabled us to standardize our platforms. We have replaced all of our other local network monitors with a single platform. I don't know if it has really saved us in licensing costs. It is not cheap, but it has allowed us to consolidate all our other platforms.

Taking into account Auvik's setup time, automated network mapping, and documentation,
it has a pretty good time to value.

What's my experience with pricing, setup cost, and licensing?

Its pricing is a little on the high end. There are no costs in addition to the standard licensing fees. 

It is more expensive than other solutions, but their per-device model is very fair. Anything other than the networking gear is monitored by Auvik at no charge.

Which other solutions did I evaluate?

We evaluated LogicMonitor. LogicMonitor has a much wider breadth in what it can do and monitor. It is also much more configurable than Auvik, but Auvik is easier to roll out in a quicker timeframe. Auvik also wins with the autodiscovery and mapping features.

What other advice do I have?

It is definitely for larger networks, and the ease of deployment is where Auvik shines. 

It provides automated out-of-the-box device configuration backups, but we do not use this feature. We are also not using as many TrafficInsights features as we would like to use. We are planning to use more, but at this time, we do not utilize many TrafficInsights features.

I would rate Auvik an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PP
IT Manager at a computer software company with 51-200 employees
Real User
Top 20
Makes it easier to find the devices on the network and pull out the information

Pros and Cons

  • "Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems."
  • "It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it."

What is our primary use case?

Our primary use cases are for monitoring the network and backup for the switches and firewalls.

How has it helped my organization?

The daily backups monitoring and the notifications if something goes down have improved my organization.

Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems. 

What is most valuable?

The backup feature is really good. The monitoring feature is the main reason why we use Auvik.

Auvik is really helpful and straightforward. I like the free training as well. It's easy to use.

It's done a pretty good job when it comes to its network discovery capabilities. It's pretty accurate. Although, we have a few VPNs and maybe a bit more complicated setup. It's complicated to do it the right way, but it's fine. It's not a big issue. 

We tried the traffic insights feature. My director uses it to report issues about traffic things. It shows the network bandwidth usage without the need for expensive inline traffic decryption.

This feature to check the bandwidth is good because we have a high bandwidth development, so it's hard to check. If we saw high bandwidth usage, it is not an issue for us because it's part of the development.

We use automated out-of-the-box device configuration backups. Before Auvik we didn't have any solution and we haven't had any script or task to do this. And it was one of the selling points for us to have the backups and see the differences between the configurations. So it's not to save anything. It was one of the reasons why we subscribed to Auvik.

I would rate Auvik's time to value for setup time, automated network mapping, and documentation a ten out of ten. 

The cost savings we have realized to the solution versus its cost is an eight out of ten because we haven't saved a lot but it improved our system. 

What needs improvement?

It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it.

We used Nagios for monitoring. Since it's an open-source thing, you can easily extend it with plugins. We had the license-checker in Nagios and I miss it in Auvik. There might be a solution to check this license. I just haven't had time to check it.

For how long have I used the solution?

I have been using Auvik for around a year. 

What do I think about the stability of the solution?

We haven't experienced any stability issues. 

What do I think about the scalability of the solution?

The scalability is pretty good. We have two studios and two offices and it works perfectly.

We have 50 PCs on one side and 200 PCs on the other side. 

We have one or two users actively using it. 

It requires zero maintenance. Nagios was a continuous polishing and setting up of stuff. Auvik is totally different. Auvik just works out-of-the-box. Nagios needs parenting.

How are customer service and technical support?

We had one ticket and they solved it. That was our experience with technical support. 

Which solution did I use previously and why did I switch?

We previously used Nagios. I liked Nagios, but Auvik has much more features. It's an enterprise product instead of a normal one. We tried Auvik, we liked it, and we bought it.

How was the initial setup?

The initial setup was straightforward. My director implemented it and we have two collectors in our two offices. So it was pretty easy. We only had issues with the authentication.

It took around a week. It took one night for him to install it and we were able to fine tune it the next week. We are still learning it.

What about the implementation team?

We did the deployment ourselves. 

What's my experience with pricing, setup cost, and licensing?

The licensing is really good. I felt the price was a bit expensive, but it wasn't my decision.

Auvik only charges for certain devices and not the endpoints. We like the way it's licensed. 

Which other solutions did I evaluate?

We didn't evaluate other solutions. Auvik wasn't my choice. We had Nagios and we didn't replace it but we started slowly using Auvik and phasing out Nagios.  

What other advice do I have?

My advice would be not to forget to set up the external IP because it was also a good feature.

I would rate Auvik a ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud
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SW
System Administrator at a healthcare company with 51-200 employees
Real User
Top 20
Makes it simpler and easier for me, as an IT person, to manage my network

Pros and Cons

  • "Its network discovery capabilities are pretty good. It kind of spiders out and detects pretty much everything on the network, e.g., things that we are using and not using anymore. Its network discovery capabilities allow me to detect these things so I can track them down and shut them off."
  • "The reporting needs a little bit of improvement. Sometimes, I get too many reports. Or, I don't get reports when I should be getting reports. I don't know if this is Auvik's fault or the devices that the reporting is coming from, but I have noticed there have been some discrepancies."

What is our primary use case?

It gives me an overall idea of our network. It shows me where things are at. It tells me about devices being down, e.g., printers. I also use it to see web usage, e.g., what sites people are going to. It has a lot of uses. I check to see the overall network topology, when things go down, or whenever I get alerts from Auvik.

I use the reporting part of it. Every day, I take a look at the reports every day.

We are using the latest version.

How has it helped my organization?

It makes it simpler and easier for me, as an IT person, to manage my network.

The automation of the network mapping enables junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. This has made our operations easier, simpler, and faster.

As things change on a network, Auvik detects that and automatically changes based on those changes. It makes things a lot easier. You don't have to figure it out by mapping it out on a paper, etc. You can just go there and see how things are connected. So, it definitely helps.

What is most valuable?

When the systems go down, Auvik is a pretty useful tool. It lets me know ahead of time that I have an issue somewhere.

It is pretty easy to use. It kind of deploys itself. You put some passwords in there and it just kind of spiders out into your network, testing everything. 

Its network discovery capabilities are pretty good. It kind of spiders out and detects pretty much everything on the network, e.g., things that we are using and not using anymore. Its network discovery capabilities allow me to detect these things so I can track them down and shut them off.

What needs improvement?

The reporting needs a little bit of improvement. Sometimes, I get too many reports. Or, I don't get reports when I should be getting reports. I don't know if this is Auvik's fault or the devices that the reporting is coming from, but I have noticed there have been some discrepancies.

For how long have I used the solution?

I have been using Auvik for five months.

What do I think about the stability of the solution?

I have had no issues with its stability.

I get emails letting me know that Auvik will be down for maintenance or updates. No maintenance is required.

What do I think about the scalability of the solution?

Our environment is not very large. I am the only user of it.

How are customer service and technical support?

I haven't needed to use the technical support.

Which solution did I use previously and why did I switch?

We didn't previously have anything in place. We looked for a solution because we had nothing in place for network topology and reporting on systems being up and down as well as having the reporting on other things that Auvik does.

How was the initial setup?

The initial setup was a little complex.

The deployment took four sessions, which were an hour long each.

Auvik suggested that we put it on a relay server, then we took it from there.

What about the implementation team?

I did need some help from Auvik specialists. With some of the switches, I needed to get them in the device and reporting correctly. There were some problems, so a specialist had to get on and help me configure it.

What was our ROI?

Auvik has decreased our mean time to resolution by 50%.

I find Auvik kind of invaluable. It wasn't that expensive and did provide me with a lot of information. So, it is pretty beneficial.

What's my experience with pricing, setup cost, and licensing?

We have licenses per year. It is on a network device, so we pay for switches and firewalls. Everything else is included, e.g., computers, access points, and printers.

Auvik offers a trial period. I recommend taking advantage of that and seeing if it works for your environment.

Which other solutions did I evaluate?

I looked at competitors. Other providers had multiple systems. I just wanted a single system to do everything. So, Auvik was an all-in-one package.

What other advice do I have?

The TrafficInsights feature shows us network bandwidth usage without the need for expensive, in-line traffic decryption. I use it to see what sites people are going on and how to block certain things, like social media. Though, it is not that important to us, because we don't have an issue with our bandwidth. So, if we had an issue with our bandwidth, I would have to monitor it more, but we don't at the present time.

Auvik is very useful. I would rate it as eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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