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Avada Software Infrared360 OverviewUNIXBusinessApplication

Avada Software Infrared360 is #2 ranked solution in top Business Activity Monitoring tools, #4 ranked solution in top Message Oriented Middleware (MOM) tools, #14 ranked solution in top Server Monitoring tools, and #23 ranked solution in APM tools. IT Central Station users give Avada Software Infrared360 an average rating of 10 out of 10. Avada Software Infrared360 is most commonly compared to IBM MQ:Avada Software Infrared360 vs IBM MQ. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
What is Avada Software Infrared360?

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

  *Kafka coming soon 

Avada Software Infrared360 is also known as Infrared360.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: November 2021

Avada Software Infrared360 Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

Pricing Advice

What users are saying about Avada Software Infrared360 pricing:
  • "Start small, then increase licensing later as per your demand."

Avada Software Infrared360 Reviews

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Walter Kuhn
ICT Architect at a tech services company with 51-200 employees
Real User
ExpertTop 5
Role-based access to queues, giving us more insights into problems

Pros and Cons

  • "It has role-based access to queues, giving us more insights into problems."
  • "We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

What is our primary use case?

For several tenants, we need to manage a total of nearly 200 queue managers, and each queue manager has approximately 100 queues, aliases, etc. We run the queue managers on Windows Server in four operating centers.

How has it helped my organization?

  • We now have the possibility of getting a central perspective on all tenants.
  • We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle.
  • For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

What is most valuable?

  • Role-based access to queues, giving us more insights into problems.
  • Ease of use: Everything runs in a browser. Thus, it can be used by all interested parties.

What needs improvement?

  • We definitely need a better overview in terms of a dashboard giving us insights. It should also provide insights to our management. 
  • We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No problems.

What do I think about the scalability of the solution?

Till now, no Problems.

How are customer service and technical support?

They react if something is problematic. We found a little bug, and it was corrected in the next release. They also have very responsive communications.

Which solution did I use previously and why did I switch?

Our company did not use a previous solution.

How was the initial setup?

With a Little support from Avada Software, very straightforward.

What about the implementation team?

We implemented with in-house via telephone support by Avada.

What's my experience with pricing, setup cost, and licensing?

Start small, then increase licensing later as per your demand.

What other advice do I have?

Getting contact to product manager and architects of Avada software can be done quickly and in direct sessions. For us, a big help and advantage.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
WebSphere Architect at a tech services company with 51-200 employees
Real User
Top 10Leaderboard
Excellent Customer Service, Technical Support and Straightforward Setup
For how long have you used this product? - Evaluation during 2 months Which features of this product are most valuable to you? - MQ monitoring Can you give an example of how this product has improved the way your organization functions? - It brings to the fore the relevant events in WMQ and allows a focused troubleshooting What areas of this product have room for improvement? - Graphing of results and metrics is not quite there yet but the support staff is helpful in this area Did you encounter any issues with deployment, stability or scalability? - No Did you previously use a different solution and if so, why did you switch? - Cost was a factor. Before choosing this product, did you evaluate other options? If so, which ones?…

For how long have you used this product?


- Evaluation during 2 months
Which features of this product are most valuable to you?


- MQ monitoring
Can you give an example of how this product has improved the way your organization functions?


- It brings to the fore the relevant events in WMQ and allows a focused troubleshooting
What areas of this product have room for improvement?


- Graphing of results and metrics is not quite there yet but the support staff is helpful in this area
Did you encounter any issues with deployment, stability or scalability?


- No
Did you previously use a different solution and if so, why did you switch?


- Cost was a factor.
Before choosing this product, did you evaluate other options? If so, which ones?


- No
How would you rate the level of customer service and technical support?


- Excellent
Was the initial setup straightforward or complex? In what ways?


- Quite straightforward
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?


- In House
What is your ROI on this product?


- Due to slippage of project time tables no ROI at this time
What was your original setup cost for this product and what is your day-to-day cost of using this product?


- Original setup (less than a day to get started.) Complete setup can be achieved within a few days. No specific administrator of the tool required.
What advice would you give to others looking into implementing this product?


- Do a POC and expand from there. The setup is quite intuitive. Some help from support will clarify where the understanding of the implementer may be lacking.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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