We previously used an agent-based tool; Infrared360 is agentless. We switched to Avada Software because of the long agent installation, upgrade times and also, as the agents often crashed and consumed excessive system resources.

We, also, wrote our own tools in-house that were too difficult to support long-term.

We did use a prior tool for part of what Infrared360 provides for us. We just needed the monitoring component along with Active Directory authentication.

Yes. The lack of security and monitoring features caused us to switch.

Previously, we used a different product and it was very difficult to upgrade. Originally it was called AppWatch and I think the company was MQ Software. It was hard to find the upgrades. It was a much bigger corporation that supported it so the technical support was not very personal at all. It was really hard to find the right version to upgrade to and to determine which support packet to download and install.

It was a large install. It was a big footprint on the server and it had clients that we had to install on all the different servers. It was really cumbersome. The monitoring, the alerting and monitoring was not all that dependable. Not like this one.
Then we had switched to IBM's offering, it was originally OMEGAMON. Then they rebranded it. It was a different name by the time we used it. So we dropped that one. Those were the two previous products that we used. Then we went to this one.

We used IBM Candle. We've used BMC, which was a hard-to-set-up, hard-to-manage, client-based software that’s too cumbersome to manage. It was extremely hard to set up and manage. The setup of a lot of the products I review is hard to maintain. They're just hard to administrate and not very flexible with what you want do with them. I found I360 to be very flexible to do everything you want to do. It was a monitoring and administration tool. A lot of the monitoring tools I've used before, are either administration or monitoring tools. This was both.

Our company did not use a previous solution.

We did use, and still use, an agent-based middleware monitoring solution which feeds into a single pane of glass monitor for first level support alerting. Although there is overlap between the technology products, our development and administrative middleware teams use IR360 for deep dive and evidence collection efforts around troubleshooting and testing support.