The technical support is amazing. They are very quick to respond. If it is not something that has a quick reply, it's like, "Hey, let's get back to you," and then there is relevant follow-up to make sure that we get what we need.

It is easy just to pick up the phone. We have a Slack channel with some of their team members and developers. We go back and forth, talking about innovation opportunities or things that might have been found or missed. As we see it, being cloud first is fairly unique, but not as unique since we have been cloud first for almost a decade. We look at all our different solutions as extensions of our teams. We view Avanan as an extension of our email security component team as much as they see us as an extension of their team for product review, etc. We really try to work well together to maximize the solution investment. It is that whole mentality of, "Help me help you be successful with your deployment in our environment as we go through these different pieces." 

Technical support is helpful and responsive. 

The service is good. My MSP deals with the support team. I have used the cloud dashboard and the toolset. I rate it a nine out of ten. It is a very good and solid product.

The overall support is good. Their customer support services, technical consultant, and call management team are good. They have enough professional knowledge about the solution. I would rate the support as a nine out of ten. 

The support team responds fast.

We had one issue. You click on an icon inside the app to open a ticket. Avanan support got right on it. 

The customer support staff has worked with us closely and ensured that everything works excellently.

The customer support services are always great.

Their customer service is quite responsive.

The customer support service is proactively and highly dedicated to serving all customers.

The customer support services are fair, and they quickly respond to our requests.

The support team is proactive and innovative when it comes to service delivery.

Their customer support is very quick.

The customer support staff is highly professional and helpful.

They have the best customer service.

The customer support service team has set great goals to help our teams, and they are ever ready to help.

Not applicable.