Top 10 Avaya Aura [EOL] Alternatives

Vendor: Avaya

5.0 out of 5

2 reviews
100% willing to recommend

814 followers

Discover the top alternatives and competitors to Avaya Aura [EOL] through our comprehensive user reviews. The list of competing products offers insights into how Avaya Aura [EOL] stands apart from its rivals based on user experiences, key features, pros, cons, and pricing information. The alternatives are sorted based on how often your peers compare each solution to Avaya Aura [EOL].

Genesys Cloud CX

4.5 out of 5

Genesys Cloud CX

4.5 out of 5

Genesys Cloud CX is a call center solution for customer service and contact centers. Its primary use case includes building IVR systems, transitioning from old platforms, and integrating with CRMs. The most valuable features are its expanded capabilities in digital channels, simple setup, good integration, and omnichannel experience. It saves time, is easy to learn, and offers easier troubleshooting compared to on-premise solutions. Genesys Cloud CX is a comprehensive and superior solution in the CCaaS market.

Pricing

The cost depends on the type of license based on your organization's requirements and can get expensive.

I rate Genesys Cloud CX's pricing a one out of ten.

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Pricing

The cost depends on the type of license based on your organization's requirements and can get expensive.

I rate Genesys Cloud CX's pricing a one out of ten.

Cisco Contact Center Enterprise

4.5 out of 5

Cisco Contact Center Enterprise

4.5 out of 5

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

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Cisco Session Border Control

1 out of 5

Cisco Session Border Control

1 out of 5

Cisco Session Border Control (SBC) is an IP multimedia security and operational enhancement function for session-oriented IP services, based on SIP/H.323/H.248 signaling. It enables direct IP-to-IP interconnect between multiple administrative domains for session-based services, providing protocol internetworking, security, admission control, and management. It enables direct IP-to-IP peering between service providers, and between service providers and their business and residential customers. The most common SBC deployment is Voice over IP (VoIP) peering between service providers by converting IP to public switched telephone network (PSTN) and using existing PSTN peering infrastructure.

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Related categories

Contact Center Infrastructure

Session Border Controllers (SBC)

IVR Systems