Avaya BCM Competitors and Alternatives

Read reviews of Avaya BCM competitors and alternatives
3cx 48 normal
565aafc0 21d3 420a be55 7b2eaabe5447 avatar?1457535694
Real User
President at a tech services company with 51-200 employees
Jun 17 2017

What is most valuable?

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

What needs improvement?

I have a few things on my wish list however you have to keep in mind they are all advanced features. The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very important to us who use it to provide hosted VoIP. Another area... more»
Microsoft 400x400
F68c6f94 2a28 479e 9b53 86c7c1be91e8 avatar
Real User
Senior Consultant at Unify Square
Feb 27 2018

What do you think of Lync Server?

Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...

Sign Up with Email