Avaya BCM Pros and Cons

Avaya BCM Pros

Freddy Mercado
Managing Director for the Global Partner Program at ProcessMaker
The most valuable feature is VoIP because it gave us the technological independence required at the time.
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Avaya BCM Cons

Freddy Mercado
Managing Director for the Global Partner Program at ProcessMaker
This solution needs better mobile support, with free apps integration for Voice Communication.
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