User Assessments By Topic About Avaya Contact Center Express
Avaya Contact Center Express Questions
What is Avaya Contact Center Express?
Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat
- Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
- Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
- Reduce your expenses by using lower-cost channels.
- Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
- Review our infographic to see how now—and why it’s imperative to keep pace with your customers’ expectations.
Also known asContact Center Express
Avaya Contact Center Express customers