Avaya Ethernet Switches Customer Service and Technical Support

IslamMansour
Senior Network Services Administrator at American University in Cairo (AUC)
The technical support for this solution is good. They are professional, and when we open a ticket, some cases have been resolved in a few days. Other cases have taken longer, and in this situation, I escalate the matter to a specific person that we know well and have worked with before. We have had people from Avaya come from Dubai to Egypt to help us resolve problems. The only problem we have is that there is no local support in Egypt, so in some cases, it takes a long time to reach an expert technical support person. Overall, we are very satisfied with the support. View full review »
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