Avaya one-X Reviews

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Kari Flor
Real User
Manager, Telecommunications at a comms service provider with 1,001-5,000 employees
Dec 13 2018

What is most valuable?

one-X Mobile allows users to be on the move and still provide them with the ability to answer their desk phone.

How has it helped my organization?

one-X Communicator and one-X Mobile applications have assisted the organization in receiving higher work/life balance scores by enabling employees to work from home, office and avoiding long commutes. Scores have improved year over year for the past two years, and more and more employees take advantage of the apps.

What needs improvement?

one-X Mobile employees don't like that when they make a call from their mobile device using the app, the system calls them back before actually placing the call, they would like the call to just "go" out.

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Avaya one-X Questions

What is Avaya one-X?

Avaya one-X Portal is a web-based unified communications client that consolidates access to critical voice applications in a simple consistent interface. Avaya one-X Portal is implemented and managed centrally and does not require software to be installed on user PCs. It brings together control of telephony (Avaya Aura Communication Manager), conferencing (Avaya Meeting Exchange Enterprise), and messaging (Avaya Modular Messaging with the Avaya Message Storage Server).
Also known as
one-X
Avaya one-X customers

Arkadin, Linamar, Sochi 2014 Olympic Winter Games, Tata Technologies, Madison County Schools, I.R.I.S. Group, Zahlke, Alliance Inc., TransDiesel, Sun Life Financial

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