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Awake Security Platform Competitors and Alternatives

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TH
Network Engineer at Infinity Sales Group
Real User
Top 10
A stable solution with some big configuration issues

Pros and Cons

  • "We didn't experience any bugs."
  • "We couldn't get it set up properly."

What is our primary use case?

We used this solution for MTA. I am responsible for the network; I would have been the only person using this solution.

What is most valuable?

As I didn't get it fully up and running, I can't really say what features were best. 

What needs improvement?

When you download Windows 10 and first log in, it says something like, "Welcome. We're setting up a few things, we'll be right with you. We're going to customize some things and get it going for you." Then, it just loads to a desktop and nothing else happens. You don't have the applications installed. You don't have any customization, it's just a default setup. That's essentially what we had. We had a default setup. We were trying to set up some configuration, but it just wasn't quite working properly.

We couldn't get it set up properly. We had multiple meetings. They apparently noted down what I was asking for, but we just went back and forth, and we just couldn't get the thing to work or configure properly.

Those discussions were with their sales guy and their sales engineer. They set up a demo for me. They were working with me to try to set up some configurations — some customization within it. It wasn't very intuitive. They gave me documentation, that wasn't very user-friendly. They just didn't seem to understand what I was trying to do. So we just went back and forth, back and forth.

It was like calling McDonald's and asking for a cheeseburger, and they give you some chicken nuggets. I'd say, "This isn't working for me. I want a hamburger. You gave me chicken nuggets". I would ask for this and they'd give me something else that didn't make any sense. After multiple meetings, eventually, I was like, "I'm done." Then I started looking at Awake Security and started looking at some other MTA's out there. 

For how long have I used the solution?

I used Plixer Scrutinizer for a few months. I never got it fully configured. I ran into a bunch of problems and I just couldn't quite get it working properly.

What do I think about the stability of the solution?

We didn't experience any bugs.

How are customer service and technical support?

They need better customer service that can help you make the trial experience better.

How was the initial setup?

We had some challenges with the configuration — that's one of the reasons why we stopped using it.

What other advice do I have?

My advice is to make sure you have a good experience during the trial that you set up.

Overall, from my short experience with this solution, I would give it a rating of five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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