There is definitely scope for improvement, not in terms of the features, but in terms of the variety of options that are currently available out of the system. I would like to see more integrations. 

We have over 150 accounts. We want a single and consolidated view and to be able to easily manage all of our accounts on a single platform.

The current challenge is that we can't pull any incidents from other accounts.

The AWS UIs are not the most intuitive. Also, the usability needs room for improvement.

As for a feature, maybe alert the inventory manager to see when an inventory scan you can do by the Systems Manager identifies new things.

Additional features can be added as per customer requirements.

The automation functions of Systems Manager need improvement. For example, we formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves. The other thing it needs is better integration with different solutions to make the whole deployment process a little easier.

The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required.