Barracuda Backup Customer Service and Technical Support

Rashid Alsalmi
Consultant at a tech services company
We are a Barracuda partner. We just attended their annual meeting last month and annual partner meeting. They have an amazing road map of what is planned for the future. We are in touch with all of the leaders within the company. We have very easy access to their technical layers, the sales there and so on. They are a really good, responsive company. View full review »
Jean MauriceProsper
Chief Executive Officer at Nettobe Group
They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us. We would generally get a reply and contact in less than an hour , with a support agent ready to take control and start troubleshooting any issues. View full review »
InfoTechmgr67
IT Manager at a healthcare company with 11-50 employees
I haven't any opportunity myself to contact support. That's for the team that did the setup. In fact, when I heard them talking to the support guy, I think they were people from India who provide support. They keep you waiting and then they don't come up with a real solution. You need to call them back continuously to be able to get the solution. Conversely, I think the guys from the European team, perhaps Dell, are quite straight forward and they provide you solution very quickly. View full review »
Find out what your peers are saying about Barracuda Networks, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: October 2019.
377,828 professionals have used our research since 2012.
MOHMMED MERAJUDDIN
System Admininstrator at a university with 201-500 employees
My experience with technical support is that it is good for day-to-day problems. If any real expertise needed, it takes time to get a reply sometimes. It may be that they need to improve in terms of having some additional, critical expertise on the support staff. View full review »
Nawaaz Toonah
Operations Manager at a tech services company with 11-50 employees
Barracuda technical support is good. They have a lot of experience and have helped us. View full review »
Reviewer2835
Operations Manager at a tech services company with 11-50 employees
I did not have any direct experience with technical support. View full review »
Find out what your peers are saying about Barracuda Networks, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: October 2019.
377,828 professionals have used our research since 2012.
Sign Up with Email