Barracuda CloudGen Firewall Customer Service and Technical Support

reviewer1291680
CEO at a tech services company with 11-50 employees
We've contacted technical support a lot. They used to have really, really good technical support. Lately, however, it's a bit less impressive than before. I've heard this from my technicians. It used to be a lot better. View full review »
Ron_Ogan
Consultant at IEEE
Technical support is quite poor, similar to Cisco. Technical staff are usually people that they've hired who are generally inexperienced. View full review »
SystemAdbe1b
System Administrator at a K-12 educational company or school with 201-500 employees
I have called in a few times to the tech support, and they have been on top of it. If I have a problem, they respond immediately to help. Whomever I speak with is very knowledgeable about the product. Therefore, I have not had any issues with the technical support. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Cisco and others in Firewalls. Updated: June 2020.
426,617 professionals have used our research since 2012.
Mohd Fauzan Rahim
Senior Network Engineer at a tech vendor with 11-50 employees
The support is okay but the response time is quite long. View full review »
reviewer1312188
IT Director at a retailer with 51-200 employees
Technical support used to be at a very high level but it is now a bit less so. Regardless, the support is still quite efficient compared to other companies. It depends on who picks up the phone and who takes the task. There are times where the quality is poor and others where all of our questions are answered in a few minutes and it feels good. This past November, we extended our support for an additional three years. View full review »
Director854e
Director of IT at Superfeet Worldwide Inc.
The technical support is good. View full review »
Hilary Tullier
Business Systems Manager at ACT Pipe And Supply, Inc
Technical support is very good. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Cisco and others in Firewalls. Updated: June 2020.
426,617 professionals have used our research since 2012.