Barracuda CloudGen Firewall Room for Improvement

CEO at a tech services company with 11-50 employees
There is always room for improvement on the solution. Their client VPN is not always working that well, so on computers specifically that could be something to change. It is pretty expensive, but I think all of the solutions are, so it's something that's expected. There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider. If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand. View full review »
Consultant at IEEE
Improvement should focus on fixing vulnerabilities. One of the issues with firewalls is that they don't dynamically update. If you experience an attack it can take a very long time to find a solution. It's the same issue with the Microsoft operating system which has all kinds of vulnerabilities and they put patches on to fix them. Firewalls are similar. It would be great to see a sharing of information but this is unlikely to happen. Everything in the industry is proprietary. It's similar to Dell computers, everything is proprietary and Barracuda is the same. They want to protect what they're doing with the firewall and so they don't want you to know how they work. For the user, there are tech people like network managers and security managers who won't share information about their vulnerabilities so you'll never know what's wrong. You know enough to use the product but not enough to enable you to solve the real security issues. At some point, they'll probably need to develop frequency hopping to make hacking more difficult. View full review »
Randy Millsop
System Administrator at a healthcare company with 1,001-5,000 employees
The solution could be improved with visibility into the traffic about what's happening at a given time. I think the analytics are weak and although it appears to be doing its job, it's difficult to know exactly what it's doing. I would like to see complete, real time and historical playback of all traffic and the amount of bandwidth utilized by each network. View full review »
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Rene Ortega
System Engineer at a tech consulting company with 501-1,000 employees
We would like to see a solution that is focused on container deployment, which is very important right now. Clients are looking at those kinds of deployment more often, so it has become a center of focus. View full review »
William Murray
Consulting Engineer at IV4
I think the command line could be improved. In Cisco, Palo Alto and Juniper, the command line is a little more friendly. Everything I do is command line, I don't use a GUI interface. So you get used to using commands in the command line that have better command line tools. View full review »
Mohd Fauzan Rahim
Senior Network Engineer at a tech vendor with 11-50 employees
The interface should be more user-friendly and it should be easier to configure. Its configuration are divided per module/service. You will have Firewall service, VPN module and others service. Each services are under 1 server tree. You have to configure at different tabs to make it functions which I found easy to get confused. There are no wizard for guided configuration. You have to depend on their manual at barrcuda campus. Fortunately the manual is quite comprehensive. The inclusion of a load-balancing capability in the future would be helpful. View full review »
IT Director at a retailer with 51-200 employees
Technical support could be more reliable and more professional. I would like to see better support for switching between internet devices. View full review »
Consultant with 51-200 employees
I would like to see a more user-friendly dashboard and an easier interface. View full review »
Head of Technology and Operations at a tech services company with 11-50 employees
The administration UI could be better. It should also have better application detection policies. View full review »
Hilary Tullier
Business Systems Manager at ACT Pipe And Supply, Inc
The technical manuals, at times, have images that don't match the actual screens and are not always as clear as they could be on the configuration. This requires a call to their very good support department. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Cisco and others in Firewalls. Updated: January 2021.
456,495 professionals have used our research since 2012.