Barracuda Email Security Gateway Customer Service and Technical Support

Ajai Jayakumar
Solution Architect at a tech services company with 501-1,000 employees
We occasionally use support, but find it frustrating because it is not global 24/7 and we are affected by the time zone. We don't have local support and because of that we sometimes have to sit late night to troubleshoot with live support or wait for answers. This is the one place where the company could greatly improve the utility of the product for us. View full review »
Tech9210
Technology and Information Systems Manager at a construction company with 1,001-5,000 employees
Their technical support is very good. View full review »
Barracuda677
Network Specialist at a K-12 educational company or school with 1,001-5,000 employees
We have been in contact with technical support over the span of its lifetime. They are really good at helping us and working through problems, or trying to fix the appliance when needed. When a replacement is needed they send us a new box and we ship back the old one. This is part of the additional coverage that we purchased. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Proofpoint and others in Messaging Security. Updated: September 2019.
372,124 professionals have used our research since 2012.
SYED AMIN
Senior Systems Administrator - Microsoft & LINUX at a logistics company with 501-1,000 employees
Customer support is good. They act promptly in response to any issues or error. View full review »
Find out what your peers are saying about Barracuda Networks, Fortinet, Proofpoint and others in Messaging Security. Updated: September 2019.
372,124 professionals have used our research since 2012.
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