Barracuda Email Security Gateway Reviews

I'm still new to the Barracuda. We're using the Email Security Gateway, however, I'm not sure about the cloud, or the archive capabilities. It's a new system for me. 

Email security has been quite helpful. It acts as a protector, especially for the inbound emails every day. I can see if there are a lot of phishing emails or scam emails being blocked by the system. That's very important for the company. The organization is so big, and with so many emails coming in, having it as the first line of defense is great.

The interface is good, and it offers good integrations. 

The solution offers very good email security. It protects us from spam and scam emails. 

It offers good visibility of any potential threats trying to enter the system.

The initial setup should be straightforward.

It is cloud-based.

So far, the solution has been stable. 

We find the product to be scalable. 

The pricing is a little bit high, and it is causing the company to rethink renewal. If they could lower the pricing, that would be ideal. 

I'm still pretty new to the solution. I haven't used it for that long. 

I haven't heard of the term having issues with reliability. It is stable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution is scalable. It's easy to expand. 

We have about 2,000 people using the solution. 

I haven't had a chance to work with technical support. I don't know how helpful or responsive they are. 

I have experience with Mimecast. I used it about two or three years ago. Barracuda is a bit different from Mimecast. I recall Mimecast having good integration with Microsoft 365 Exchange Online. We used it to protect email and block malware mostly. 

I'm new to the company. I wasn't involved in the initial setup of the product. That said, my understanding is that it is straightforward. 

I don't deal with the licensing and can't speak to the exact cost of the solution. 

We are customers and end-users, not partners. 

I'd rate the solution eight out of ten. 

Our customers use this solution for screening.

Customer support is the solution's strongest point.

Some customers experience issues with integration.

Our organization has integrated this solution for the last six years.

I rate the stability an eight out of ten.

We have 12 customers using the solution.

I used the support ticket and the response was perfect.

Positive

Our engineer manages the implementation and maintenance.

The solution's pricing is exceedingly high, and it continues to increase. Many-a-time, customers do not renew the solution due to the high price. I rate the solution's pricing an eight out of ten.

Overall, I would rate this solution a seven out of ten.

We are Barracuda Email Security Gateway for protecting our user's emails.

We use Barracuda Email Security Gateway for receiving an email from the corporate.

The most valuable feature of the Barracuda Email Security Gateway is the cloud ATP functionality not available on the on-premise version. Most of the zero-day attacks can be mitigated with ATP. Additionally, the reporting functionality is good.

My customers were sending OPT bulk emails and Barracuda Email Security Gateway was not able to handle it. We have to go with another different solution, such FortiMail for the task. We are implementing these combinations of the Barracuda and FortiGate, for email security. The FortiGate FortiMail security gateway we use to send only the bulk email, not for receiving emails. 

In a future release, they should provide machine learning capabilities on the on-premise version. Other vendors, such as Palo Alto and Check Point are coming out with machine learning and artificial intelligence features.

I used Barracuda Email Security Gateway within the last 12 months.

We had an issue with the solution but the vendor immediately fixed it. The solution is stable.

I rate the stability of Barracuda Email Security Gateway a nine out of ten.

We have 5,000 users using this solution.

I rate the scalability of Barracuda Email Security Gateway an eight out of ten.

The support from the vendor is very good.

I rate the technical support of Barracuda Email Security Gateway a ten out of ten.

Positive

I have worked with a number of other similar solutions to Barracuda Email Security Gateway, such as Symantec. The features have been similar to one another, but Barracuda Email Security Gateway is better.

The deployment of the solution took approximately three months. We had to test the solution thoroughly before we started using it. Overall, the deployment was simple.

I rate the initial setup of Barracuda Email Security Gateway an eight out of ten.

We do the consulting and implementation of the solution.

The solution is priced low. We have received a good price discount here in Sri Lanka. There are additional licenses we have to purchase a license for the ATP.

I rate the price of Barracuda Email Security Gateway a ten out of ten.

I would recommend this solution to others. 

I rate Barracuda Email Security Gateway nine out of ten.

We are using Barracuda Email Security Gateway for ATP,  anti-spam, antivirus, and everything related to enabling flow.

The most valuable feature of the Barracuda Email Security Gateway is the ATP.

Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening.

In the future, having a schedule reporting for quarantine for all users or for selected users, without reading the content of the message would be helpful.

I have been using Barracuda Email Security Gateway for approximately five years.

Barracuda Email Security Gateway is stable. We had issues with the on-premise version where they used to freeze from time to time, but with the cloud version, we have not had any issues.

Barracuda Email Security Gateway is a scalable solution.

We have approximately 500 people using the solution.

I have used the support from Barracuda Email Security Gateway.

I rate the support from Barracuda Email Security Gateway a three out of five.

Neutral

The initial setup of Barracuda Email Security Gateway took approximately two months to complete here in Lebanon. It was not an easy implementation.

We used Barracuda Email Security Gateway partners to complete the implementation of the solutions.

The price of Barracuda Email Security Gateway is approximately $17 per user annually.

We did not evaluate another solution prior to selecting Barracuda Email Security Gateway.

We chose the solution because it was high on the rating sites and some of my friends from other companies recommend it.

My advice to others is to make sure that their business use case is well optimized, to allow the solution to be set up in the right way.

We are a construction company and we make sure that the emails related to construction pass through the solution. Other companies, such as in marketing, will want to make sure that the marketing campaign passes through. We don't want any marketing campaigns to pass through. You need to see your business use case and your business needs, and you will have to adapt the solution.

I rate Barracuda Email Security Gateway an eight out of ten.

The solution helps manage both inbound and outbound email. It prevents email phishing, spam attacks, and major attacks, securing email communication against various threats, including social engineering and compromised addresses. It has multiple features to prevent the user from being the victim of attacks.

Barracuda does not provide support for DMARC for outgoing emails. DMARC stands for Domain-based Message Authentication, Reporting, and Conformance.

For troubleshooting it at the core, We have to open a separate support to provide accessibility to the IT team, facilitating engineers to get into it and offer support. We have to establish a separate support tunnel at the customer site to make it accessible to the cloud, allowing the tagged engineers, potentially situated in another country, to provide remote support to the customers.

I have been using Barracuda Email Security Gateway for two and a half years.

The product is stable.

After three or four years, you can switch the hardware. When a new technology becomes available or the existing hardware needs an upgrade, they replace the customer's hardware box with a new one without additional charges. Barracuda does not charge extra for deploying the new boxes or for replacement. The best feature is their box is refreshed after some time according to their hardware renewal policies.

The solution is very scalable.

We deployed the solution on different company and customer sites.

We’ve around nine to ten customers using the solution.

FortiMail Security Gateway is far better than Barracuda Email Security Gateway.

Barracuda’s reporting feature allows you to locate particular logs and issues. The solution analyzes the issue if an email is not received at the recipient site. It also monitors email in the queue. FortiMail is difficult to handle from a reporting perspective. You have to dig deep into the logs to understand why a specific email is not being sent or received.

The initial setup and configuration are straightforward. It requires no MF records to be enabled. The platform provides two distinct interfaces for easy domain and IP address management with blacklisting and whitelisting capabilities.

To configure the system, you must set up SMTP servers, mail servers, and email addresses, enabling various security features such as anti-phishing, antivirus, content deployment, email reconstruction, etc. It is very simple to configure and use.

The solution is cheaper than FortiMail.

I have deployed one box on-site but also provided support for deployed boxes in many customer sites, Government sites, and private sectors.

Overall, I rate the solution an eight out of ten.

All our Office 365 emails will first go through Barracuda. It checks for any EXEs and the like, checking the email contents to allow or stop those. We also use the solution for archiving and backups.

From a security point of view, Barracuda Email Security improved our mail environment. Other than that, its backups are valuable.

The dashboard's UI could be improved to make changes to the blocklist. We currently have to go into the mail and check the list and the dashboard, and it would be better if we could directly block particular domains or emails instead.

I've used this solution for almost four years.

Barracuda has been stable till now.

We have 100 users using Barracuda Email Security Gateway.

Barracuda's technical support is fine.

We used to have FortiMail, and we migrated to Barracuda. Barracuda is much more effective than FortiMail. Barracuda handles spam better.

An integrator handled the initial setup.

We find the solution's pricing okay.

Our management wants to migrate to E5 from E3 and says we don't need Barracuda Email Security. However, we are unsure if E5 will have the same features as Barracuda.

I recommend Barracuda, and from a security point of view, I would rate it a nine out of ten. It didn't let any EXEs or phishing emails through.

The solution is the first security layer for emails that come into our network, and we use it to filter all spam, phishing emails, and malware that come in via email.

We are now using the virtual appliance in our VMware environment.

In the past, we had a lot of problems from threats and malware that came into our network, directly from email. Users would receive the content and click on a malicious link or open a malicious attachment, and that caused us a lot of problems.

By choosing Barracuda as our solution for filtering, year by year we have seen a big improvement in our environment with a significant reduction in the number of threats. Consequently, we have fewer problems with users. In the past, users who clicked on this malicious content had to stop work for a long period while our support team helped them. We have almost 600 employees, and every month we had a lot of problems with that. Today we have good security maturity using this solution. It has reduced the risk in our environment. Employees lose less time due to malicious content on their computers. Barracuda has helped to secure the gateway.

The spam filtering, in particular, is very important for us. We have a large volume of emails each month, something like 200,000, and Barracuda filters about 85 percent of the spam, malware, and phishing that comes in. It prevents our users from receiving this content on their computers.

We have been using Barracuda Email Security Gateway for 15 years.

In our environment today, the stability is good.

The problems we have at times are not about the performance or availability, but about the quality of the detection for some threats. The model that we have does not have a sandbox resource, which other versions Barracuda offer. Sometimes we receive a phishing email that has a malicious link, for example. Even though it is an old threat, Barracuda can't detect it. Sometimes these messages are delivered to our users. This is a gap that we have identified.

Because we use the on-premises version, we don't have many options when it comes to scalability. But in our headquarters, we have the same solution working at the same time in two different data centers for availability.

We have plans to update to the next version, preferably the cloud version, where we can have more options for using the other resources and layers that Barracuda offers. We don't have access to those today on the version we have.

Everyone that I have contacted in their technical support is a professional. They always respond quickly and are very patient, for all the problems we have raised. The technical support really is very good. And today, that makes a real difference. Barracuda is a North American company, but they have support 24 hours a day, seven days a week. We are in a different time zone, but we always get support quickly.

Positive

In addition to Barracuda, we used an open-source solution from Linux.

It's not so hard to deploy. Barracuda has a huge forum on the internet with a lot of simple guides to follow. In our case, it was very simple to deploy the solution. Obviously, you need to have some knowledge about your network and the protocols, but every time that we need to use support they are always available very quickly to help us. But overall, the deployment is very simple.

The first time we deployed it, it took about three hours.

Ahead of deployment, we had some meetings with our IT team at our headquarters in Germany because we needed to create some rules in our network in Germany as well as here in Brazil. We chose the best resources for virtualization in our environment. We needed to design exactly how it would work: how Barracuda would receive emails and how we would address emails from our Microsoft Exchange before they went to Barracuda. We always used the Barracuda guidelines in the deployment process.

For our 600 users we have two people involved in the solution, a security guy and a network guy.

If we didn't have a solution like Barracuda in our environment, we would probably have a lot of problems that would directly impact our business. There would be employees who wouldn't be able to work because their machines were infected by threats after they opened email. If we calculate how many users used to be impacted in a year, and how much each one cost the company when not able to work, it would not be a good result. 

With this solution, we can prevent users and their work from being impacted and, consequently, reduce the impact to our business.

Barracuda has the best price. Every year we need to renew our license, and every year I need to compare Barracuda to two or three other players in the market. Barracuda always has a price that is 30 to 40 percent less than the other players' prices.

Last year we paid for the possibility of changing our hardware every three years. But now, because we changed the licensing model to a virtualization model, we don't need that. We just pay for the product and the support. There are two separate costs.

Over the last two years, I have looked at other solutions that might give us more ability to handle new threats. For example, I have looked at solutions that have a sandbox feature integrated into them. But, Barracuda has given us a good idea of what it proposes to do. They already have the solution that I am looking for, but because of costs, we haven't been able to deploy it.

The advantage of Barracuda is its availability. Barracuda provides really good performance and is able to handle tons of emails by the minute and by the hour. The con is that we still have critical threats coming into our environment and delivered to our users. When we compare it with other solutions, these other solutions can already detect those threats.

Barracuda's technology is the kind of technology that gives us a good balance among security, value, and user experience. It is not the best tool or technology on the market, but it does what it was developed to do. There are other possibilities, if you are willing to pay more. But Barracuda is the right solution for the problem in our environment.

A lot of companies pay for a good and comprehensive solution, but they usually only use 50 or 60 percent of what the solution offers. Barracuda is different. We use it 100 percent. I know what the Barracuda technology delivers for me and the value I get from it for what I pay and how I use it. It is that simple.

It's easy to use. The configuration and web interface are user-friendly. The spam filter and other features work well.

Barracuda Email Security Gateway helps me filter many emails each day. The tool for sending emails is easy to configure. In my company, we send a high volume of emails daily. Barracuda system is useful.

The most valuable feature is the spam filter.

Barracuda should have a sandbox feature in the appliances. That's the only thing missing. In my company, we have four appliances, and we have to use a third-party brand for sandboxing.

Moreover, sometimes phishing emails still pass through, which is a drawback. I would say it's about 80% to 90% effective.

I have been working with this solution for seven years. We have deployed it on VMware. Moreover, we are using Barracuda Email Security Gateway 400.

Stability is a ten.

I rate the scalability of Barracuda an eight out of ten.

The initial setup was easy. I had to change all the appliances in the past due to a hardware refresh, but configuring the new appliances was easy.

It's a good investment. We've seen a significant return on investment.

In my opinion, I only have experience with Barracuda so I might recommend it. But, I would suggest exploring other options as well, like Microsoft, to have a better understanding.

Overall, I would rate the solution a nine out of ten.