Barracuda Web Application Firewall Customer Service and Technical Support

Igor-Bashtovyi
Security Engineer at a tech services company
I didn't fight with them because all features and implementations that I tried didn't demand any help from technical support. View full review »
SolomonAwosina
CTO at GCET Nigeria
Technical support for this solution is wonderful. It is not just for the firewall, but all of Barracuda has good support. I have been dealing with them since 2009, and in my experience, they attend to you. They take the time to explain things. Even if you want to consider something new, they will guide you on what to do. Overall, I would rate their support very high. View full review »
Carlo Bertini
IT Consultant and Project Manager at Cabar Srl
The technical support is provided by the vendor. A ticket is opened with the vendor and they provide support. We have direct contact via email and phone. Because we have to repeat the issue more than once before we get support, I would rate them an eight out of ten. View full review »
Find out what your peers are saying about Barracuda Networks, F5, Microsoft and others in Web Application Firewall (WAF). Updated: October 2019.
377,828 professionals have used our research since 2012.
Mohamed Othman
Network & Security Engineer at a tech services company with 11-50 employees
Best support I have ever seen. I have experience with several products and their support. Barracuda support is very special: efficient, quick replies. View full review »
Samer Mahrous
Senior Operations Manager at samergl
Technical support has been good. Currently, we don't have any issues. View full review »
IT432a5D
IT Security Administrator at a tech services company with 10,001+ employees
Technical support is very good. View full review »
Director85d9
Director of Systems Infrastructure at a tech vendor
Their technical support is great. View full review »
Alireza Ghahrood
Cyber Security Solutions Senior Consultant & Instructor at Independent
I would rate the level of tech support a six out of ten. View full review »
Find out what your peers are saying about Barracuda Networks, F5, Microsoft and others in Web Application Firewall (WAF). Updated: October 2019.
377,828 professionals have used our research since 2012.
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