Barracuda Web Application Firewall Customer Service and Technical Support

Igor-Bashtovyi
Security Engineer at a tech services company
I didn't fight with them because all features and implementations that I tried didn't demand any help from technical support. View full review »
SolomonAwosina
CTO at GCET
The technical support offered by Barracuda is excellent. It's one of the greatest selling points of the solution, They are very supportive and help answer any questions we have. View full review »
SolomonAwosina
CTO at GCET
Technical support for this solution is wonderful. It is not just for the firewall, but all of Barracuda has good support. I have been dealing with them since 2009, and in my experience, they attend to you. They take the time to explain things. Even if you want to consider something new, they will guide you on what to do. Overall, I would rate their support very high. View full review »
Learn what your peers think about Barracuda Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.
Carlo Bertini
IT Consultant and Project Manager at Cabar Srl
The technical support is provided by the vendor. A ticket is opened with the vendor and they provide support. We have direct contact via email and phone. Because we have to repeat the issue more than once before we get support, I would rate them an eight out of ten. View full review »
Wealie Antar
Manager, Systems, Information Technology at a non-profit with 1,001-5,000 employees
I am not satisfied with the support. It used to be better. View full review »
Wojciech Wo?Yniak
IT Manager at Toshiba Tec Poland
I have been in contact with technical support and while I feel that they are not very reliable here in Poland, they are good enough and I am satisfied with them. The escalation was okay and the troubleshooting was also okay. View full review »
Samer Mahrous
Senior Operations Manager at samergl
Technical support has been good. Currently, we don't have any issues. View full review »
Alireza Ghahrood
Cyber Security Solutions Senior Consultant & Instructor at Independent
I would rate the level of tech support a six out of ten. View full review »
Learn what your peers think about Barracuda Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.