Barracuda Web Security and Filtering Room for Improvement

Wealie Antar - PeerSpot reviewer
Manager, Systems, Information Technology at Icddr, b

Apart from that, considering other tier-one applications, like Next-Generation Firewall, they also have web security in-built within their appliances or applications. Barracuda is still lagging behind in features like that, so they need to update if they want to be in the top spot.

Other features I'd like to see in Barracuda Features are ease-of-use for remote users. If you are a roaming user using an organization laptop, the organization has the right to apply the policy. When you are on-premises, you are opening the policy, not out-of-premises. The application that Barracuda Web Security Gateway provides is pretty clumsy and not very easy to work with, and they need to develop that. Either they provide a test platform that redirects the traffic or vice versa.

Moreover, the database is pretty average. Barracuda needs to enhance the database to stop unsolicited traffic. Reporting also needs to be quicker than it is. Barracuda doesn't give you any flexibility to provide reports to higher management. Organizations like us need to do a lot of reporting. When we submit our quarterly report, other appliances allow us to customize or get the reports in a way Barracuda can't because it is rigid with its reporting. Barracuda needs to give users the flexibility to create their reports. The reports offered by the solution are just fine. Finally, acceleration. Right at this moment, most websites are dynamic. For example, organizational websites get updated once a month. If Barracuda can help reduce bandwidth usage and accelerate browsing performance by analyzing these sorts of sites and doing their catching technology work accordingly.

Barracuda should also include DNSSEC, which offers strong protection for web security and is offered by competitors. Barracuda should also up their game for scanning and sandboxing. Likewise, their signatures need augmented intelligence or machine learning because you won't always be able to appraise things, and sometimes you have to go beyond that. You need to block it through its behavior.

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KellyWotton - PeerSpot reviewer
Director at Renfrew Victoria Hospital

The solution doesn't allow adding DNS filtering for off-site clients. It only works if you have implemented web security with Barracuda Email Protection. Also, our clients encountered instances where websites instructed them to call fake tech support. We couldn't block many of these URLs by using the filters available. They should improve these particular areas. 

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KellyWotton - PeerSpot reviewer
Director at Renfrew Victoria Hospital

The price could be better.

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Buyer's Guide
Secure Web Gateways (SWG)
March 2024
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KR
IT Manager at a insurance company with 51-200 employees

I think that the integration in a Citrix environment should be improved as people are deployed via shared desktops.

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SolomonAwosina - PeerSpot reviewer
CTO at GCET

The solution’s customer support should be improved.

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SolomonAwosina - PeerSpot reviewer
CTO at GCET

The AD agent is an issue which my customers and I have encountered. Sometimes it refuses to start and, only as time goes by, does it become apparent that things are not working the way they should. 

The AD domain should have stable agents. 

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it_user186732 - PeerSpot reviewer
Pre-Sales Consultant at Tarsus Cloud On Demand

It's extremely difficult to say what improvements are needed as everything we needed we could get. I think if they had a product that could allow for more WAN optimization with bigger disk space, it would definitely help. At the moment we use steel-head technology in a different appliance and if we could get the same performance from a Barracuda then we would use that. At the moment that's all that I can think of.

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BR
Solutions Engineer at a tech services company with 1-10 employees

Our problem is that it's a virtual appliance and we're moving to a new platform and, for whatever reason, we can't move it as it is. That's why we are looking for a different option. When we were migrating our virtual machines from the old to the new system, we determined rather quickly that it wouldn't migrate over.

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it_user2877 - PeerSpot reviewer
IT Administrator at a financial services firm with 501-1,000 employees
We have been using the 310 model since 3 years and recently the appliance started hanging up and needs a reboot to fix. The support team suggested a replacement with an upgraded hardware and CPU owing to an increase in the number of concurrent users.The Web interface is slow and generating the reports takes some time. View full review »
Buyer's Guide
Secure Web Gateways (SWG)
March 2024
Find out what your peers are saying about Barracuda Networks, Forcepoint, TitanHQ and others in Secure Web Gateways (SWG). Updated: March 2024.
765,234 professionals have used our research since 2012.