The solution isn't very transparent. There is a lack of documentation.

The product isn't easy to use. It's not very intuitive.

It's not really straightforward and we found that our rollout was not very educational in terms of how to best take advantage of it.

It doesn't lead you to where you want to get very easily. It's extremely hard to figure out.

The recent update on the solution has made it a little bit complex. For example, to create a team and a project, there is a separate button that you need to click. Recently they updated it with only one button making it difficult for us to create teams or supply teams other than a project. Hence the solution could be more user-friendly. Additionally, some additional features need to be integrated so it'll be easy for other companies or project managers to manage software projects.

Formalized area to store contact information indexed in a way that can pre-populate other areas would be helpful.

Not sure if it has the ability to save a template of a to-do list that could be reused for similar projects.