BeyondTrust Endpoint Privilege Management Customer Service and Technical Support

AslamImroze
Technical Manager at Gulf IT
There are chances some customer might give very negative feedback. Firstly, we think that they are extremely good in terms of ability. Next, they give you a slot for the support. If you give a ticket they respond quickly and give you a slot. However, the customer needs to make sure that they are available for that slot. Otherwise, they can view which slots will be available soon. If they miss a slot, the technical support will get busy with other tasks. This is one reason we have had negative feedback. It comes from the customer's end. As an implementer who has submitted tickets, we have gotten responses that resolve the issue. I have found that the way they communicate to resolve the issue was really good. I work with other vendors' products as well, although not for PAM. I thought that BeyondTrust support was really good. View full review »
Faraz Abbasi
Security Engineer at Dig8Labs
The response time and the responsiveness, the level of support that they provide, is tremendous. I have worked on the scene, I have worked on firewalls as well as on multiple security products, but the support from BeyondTrust is highly efficient, from a highly experienced technical staff. The level at which they provide support, the dedication as well as the expertise they have, is among the best I have seen. View full review »
reviewer1093563
Team Lead, Network Infrastructure Business at a tech services company with 51-200 employees
We have been in touch with technical support and we are satisfied with them. View full review »
Learn what your peers think about BeyondTrust Endpoint Privilege Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.
Sec7439EngR
Security Staff Engineer at a tech vendor with 1,001-5,000 employees
I would rate support at six out of 10. They need more people in the Pacific time zone. View full review »
Star Tseng
Senior Technical Consultant at a tech services company with 1,001-5,000 employees
I would rate their technical support as a nine out of 10. I have a technical support contact in Singapore. View full review »
StarTseng
Senior Technical Consultant at a tech services company with 1,001-5,000 employees
My support has come from the sales engineering team, not the support team, and I would rate the support at nine out of 10. View full review »
Learn what your peers think about BeyondTrust Endpoint Privilege Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,536 professionals have used our research since 2012.